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LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
Great and easy way to update your resume and find that perfect job
Date of experience: March 12, 2023
Clunky Website difficult to navigate and you are expensive for what you receive
Date of experience: September 2, 2021
Thank you, Patricia, we’re always open to new suggestions on ways we can improve and your feedback helps us do just that!
I wish the price for the service was more affordable and available upfront.
Date of experience: February 17, 2020
We're always open to new suggestions for improvement, please do not hesitate to reach out to us with more of your feedback, Aiesha!
Say its free and charge you after you have done all the work!
Date of experience: June 30, 2020
To clarify, Michelle, we are in fact free.
For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our resume builder before deciding to purchase our premium features, this account allows you may download a plain text version of your resume completely free. We also provide a Full Access account for a small fee that offers a 14-day trial period. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
Abysmal experience for a VERY overpriced product. I am not a satisfied customer.
Date of experience: November 18, 2021
We regret to see your rating towards us, John, we would love to speak with you directly so we can find out more information as to what led to this negative impression.
We're certainly committed to changing your mind about us and making sure that you receive the excellent customer service on which we pride ourselves so please, at your earliest convenience, contact our Customer Service Team using the link provided below.
Contact Us: https://www.livecareer.com/contact-us
Great overall experience, drags from time to time but love this resume builder.
Date of experience: March 23, 2022
You made our day with your review, thank you!
Very straightforward, easy to use. Didn't seem to have a page for references.
Date of experience: July 12, 2020
Thank you, Dan, we truly appreciate the four-stars, happy customers make our days brighter.
This is a great tool for using industry terms for quickly completing resumes.
Date of experience: October 16, 2021
Thank you for sharing your feedback and rating us five stars!
Their resume service was easy to use and best of all easy to cancel the subscription! Very happy
Date of experience: July 31, 2015
Hi Liz D.,
We are glad that you found the site easy to use and cancel. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
This is an excellent resume writer to enhance the most basic resume to make a candidate stand out.
Date of experience: April 18, 2022
We're thrilled to hear that you enjoyed your experience with us!
This site stated the resume was free but I am being charged for the resume which is misleading
Date of experience: March 2, 2022
Thank you for the feedback, Chloe.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
I contacted the customer service line today trying to better understand why my husbands bank account and my bank account was being charged for LiveCareer Resume Builder of $39.80 each, per month. I was so very thankful Ener was there on the other line as he is very awesome, pleasant, respectful, never once questioned me as the consumer and extremely thorough looking over both of our charges only to find out for some odd reason my husband and I had 2 LiveCareer accounts for no reason at all. I have no clue the reason behind this, and a lil embarrassed that my husband and I did not ever communicate these charges until now too. Only thing I can think of is our computer saves our username and passwords on your website so never had we questions whose account was what, or that we even both had 2 accounts.
Besides that point, Ener went over and beyond explaining to me all along the way what he was doing to make sure I was clear with his actions and he looked back at the activity on both accounts and saw that we use acnt# ******* and saw that we use that account quite often and we are VERY satisfied with our services actually. He then looked at the account that was tied to my bank account and saw that I had only used it once on May 2015 when the account originated from.
Well needless to say I asked Ener if he could PLEASE cancel that account, and please credit back my bank account for the $517.40 total for the whole year if no use and he was able to only credit back my account 5 months worth with his limitations... BUT... the other GREAT news is Ener went over and beyond AGAIN and reached out to upper management to see if I could get credited back for the full 13 months of non use due to the fact I am a loyal customer and have been and due to the odd situation.
So all I gotta say in conclusion is after being in customer service all my working life, ENER was the BEST CS Rep I have ever ever worked with and I really feel he deserves to be recognized for it for sure! THANK YOU SOOO MUCH ENER, we never ever get great news like this HE MADE MY DAY... shoot what am I talking about he made my YEAR! THANK YOU SO MUCH!
Date of experience: June 20, 2016
Hi Dawn:
Thank you so much for taking the time and providing us with this outstanding review! We are so thrilled to hear about how Ener was able to help you resolved this issue and help you get your money back. Thank you for being such an amazing customer and please feel free to contact us if you have any questions or concerns in the future.
Best Regards,
LiveCareer
I was surprised to see that a cover letter was written for me with just a few questions.
Date of experience: December 3, 2020
Thank you, Pamela, for sharing your satisfaction with us!
I love the help with cover letter and finding the words to express and describe my job position.
Date of experience: December 18, 2019
We love hearing how helpful it was for your Candice.
Very sneaky not knowing that you are going to have to pay in order to get your resume
Date of experience: March 9, 2022
Our apologies for any misunderstanding. To use our builder does charge you for the service we provided or unless you register for a 14-day free trial and cancelled during that period of time. Also, we do offer free downloadable templates that you can work on Microsoft word: https://www.livecareer.com/resume/templates, hope this helps you find the right resume for you.
Not happy I had to pay at the end, or that I must call or cancel on line
Date of experience: July 26, 2021
Thank you, Patrick, for sharing your feedback and for giving us a great rating.
I used this site to print out a fast resume. The terms were it would cost me $1.95 to print the resume... and if I did not cancel within 7 days I would be charged $39.98 for a membership.
When I went to cancel the membership, I was greeted by a check box that said "I understand the terms and conditions of cancellation" but there is no specific reference to the terms and conditions of cancellation on their site. Even if you attempt to use Google for LiveCareer cancellation Terms and Conditions... you do not get a LiveCareer result.
When contacting their customer support, which is also extremely slow and has zero concern for the customer (I spent 30 minutes on hold asking for a cancellation), I was informed the following
XXXX
21:11:40 You should have contacted us to clarify the terms and conditions of the cancellation
XXXX
21:11:54 No your terms and conditions should be EXPRESSLY VISIBLE
XXXX
21:11:58 Okay, I've set your subscription to cancel at the end of the period so you will not be billed again. I've also sent you an email confirmation for your records.
XXXX
21:12:01 Unfortunately this is a valid charge, and since we already canceled the service. Rest assured that there will be no further charges.
So the only way to know if I'd be charged a penalty for cancelling was to contact them. Because they apparently aren't required to expressly list their terms and conditions of cancellation.
So they get to keep 40 dollars of my money because I printed out one resume from them and their site is expressly designed as membership trap.
DO NOT USE THIS SITE EVER IF YOU HAVE ANY SENSE OF WHAT THE VALUE OF ONE PIECE OF PAPER IS.
Date of experience: July 8, 2015
Hi Brian,
I’m very sorry that you have had this experience with our site and did not have the best customer service experience. We stated below our sales page the details on how to cancel the service. We do offer several ways including by phone; our toll free line is 1-888-816-0576 representatives are available Monday to Friday 9am-9pm EST; Saturday 9am to 6pm EST; Sunday 11am -7pm EST. Self-cancellation in your Account Settings. You can also cancel by logging into your account and clicking on the Name link. Then click on My Settings then Subscription and you can choose to cancel your subscription. You can also cancel your subscription by emailing your subscription cancellation request to customerservice@livecareer.com. Once your subscription is canceled, you'll receive an email confirmation. Often auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder. Additionally, you can click live help to chat with us online to request we cancel your subscription.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
My assistant was very nice and helpful, she solve my problem very fast. I am thankful to her.
Date of experience: December 12, 2016
Hi Victor, thank you for that great review, we really appreciate it. We are glad to know that our Customer Care Expert was able to resolve everything for you. If you need anything else, just contact us, we’re here for you. Thanks!
Paid a one time fee of $4.95. Since June 2,2013 I have been charged a total of $179.70
Date of experience: August 3, 2013
Hi Stacey W.
I apologize for the misunderstanding. We explain that the subscription is auto-renewing, underneath the description of the subscription in bullet form, as well as in the confirmation email you receive once you subscribe. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com
Best regards,
LiveCareer
Very easy to do. Helpful to someone like me who knows nothing about how to create a resume
Date of experience: April 8, 2021
Thank you for sharing your feedback and rating us five stars!
Hit over the head with a fee and a potential monthly recurring charge after doing all the work.
Date of experience: January 7, 2020
Our #1 goal is to make sure you’re satisfied with our products and services, Peter. If we’ve fallen short on that for you, we apologize. If there’s anything else we can do, don’t hesitate to get in touch with us.
Helped me a lot through the process and made it easy and supper fast to make a resume.
Date of experience: January 28, 2020
Thank you for sharing your feedback, we’re excited to hear you feel that way about our resume builder, Desiray.
My resume needs to be two pages; you need an option for this for more seasoned resume writers.
Date of experience: March 14, 2023
We're sorry to hear this, Cheryl. Please get in touch with us so we can help you solve this matter at: https://www.livecareer.com/contact-us
We look forward to hearing from you!
As usual your SCRIPTED CUSTOMER DISSERVICE DID BEST TO DISSERVICE A DISGRUNTLED CUSTOMER AFTER BEING CHARGED 23.95 WITHOUT PERMISSION TO DO SO.
Date of experience: July 26, 2023
Hello!
We're sorry to hear this, and thank you for bringing this to our attention. We completely understand your concerns and do not participate in those practices. We want our customers to have the best experience and feel happy with our products and services. We want to help you and find a solution to your problem. When you get the chance, please email us at: customerservice@livecareer.com. You must include your full name and account ID or email address used to create the account so that we can access your account. Also, email responses may take up to 48 hours due to the high level of messages we receive each day.
We look forward to hearing from you to find a quick solution!
I needed a quick resume/ cover letter for a summer teaching job. Found this site, read the details, and paid $1.95 to download what I needed. Went back the next day, cancelled, and 2 weeks later got hit with $39.80 + $1.19 fee. I called customer service. First they couldn't even locate the account with my name or email, but they sure found it with the last 4 of my card. I was told the subscription would be cancelled and a request for refund entered. Here is the email I received from their customer service department:
Thank you for contacting LiveCareer Customer Care.
We have received your request for a refund, but unfortunately we're unable to issue
Refunds for transaction: ******* on April 22,2016 for $39.80. We are unable to
Process this refund due to the following reason: Requested refund after billing date.
We're sorry for any inconvenience and appreciate your understanding.
Seriously! I'm not going to be "understanding" about this and I sent a response saying so. I followed the rules, I cancelled, and they still charged my card. If I receive another email telling me that they will not refund the money, I'm (a) going to the BBB and lodging a complaint, (b) contacting my bank and filing a fraudulent charge case, and (c) contacting the Attorney General and filing a complaint with them as well.
The response to my less than congenial reply:
Thank you for contacting LiveCareer US Customer Care.
We are more than willing to assist you. Allow me to submit an escalation to the
Corresponding department, where your request will be reviewed and a response will
Be provided within the next 2 business days.
If you have any questions or concerns, simply reply to this email or give us a call at
*******430.
Monday - Friday 8 AM to 8 PM CST
Saturday 8 AM to 5 PM CST
Sunday 10 AM to 6PM CST
Thank you,
LiveCareer US Customer Care
On Wed, 27 Apr at 1:53 PM, wrote:
BBB, trigger word. Cx requested for a refund. Adv request needs to be submitted to
Refunds Line Division for the Refunds Line Division to approve or not refund.
Pay attention to the line above. I don't know if that was intended to be seen or not, but it was attached to the bottom of the email.
The product was decent, but their way of doing business is very underhanded and shady. Fortunately, I'm on top of my bank account and caught this before multiple charges occurred. Unfortunately, I was not aware that $40.99 was going to be drafted and just before payday. This cost me 2 overdraft fees at a rate of $32.50 apiece. Find your resume elsewhere because they are not worth it.
Date of experience: April 27, 2016
Greetings Christy,
We are very sorry you did not have the best customer service experience. Rest assured that this will be taken care of. We are committed to providing great customer service. We take all feedback very seriously. We have sent you a private message so we can take care of your concern in a secure manner.
Best Regards,
Anna
LiveCareer
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
So glad you meet your expectations with our resume builder, thank you so much for ratings us!