- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
When I lost my job, I was devastated about the experience. I have not looked for a job in 20 years. LiveCareer helped me prepare a professional resume using key words to get the attention of potential employers. It guided me every step of the way. The tools at LiveCareer are easy to use even if you are not comfortable using a PC. I highly recommend LiveCareer to those getting back into the job market. It assisted myself getting a new job very quickly.
Date of experience: October 19, 2014
Walter purchased services with a continuous monthly charge for the 1st 30 days. Yet an unauthorized charge has been placed on the credit card that was used for the initial purchase again for today's use of services. Can someone please look into this and return a response. Thanks Walter
Date of experience: September 30, 2021
Our apologies for any misunderstanding, Walter, however, all users must agree to our terms upon registration since we display this before you submit a purchase.
To clarify, all of our subscriptions are auto-renewing, as we have a continuous billing feature that charges your credit card on file after your trial expires and every month afterward unless you choose to cancel your subscription beforehand.
Since there was no cancellation request sent before the end of the initial period, your account rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas such as the sales page, the payment information page, on the payment confirmation page and lastly on your welcoming email which confirms your 14-day trial purchase in addition to a detailed overview of your new subscription.
That being said, we hope that this helps clear out any confusion and if you have any other questions or concerns just simply contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.livecareer.com/contact-us
It's OK. If you never made your own resume. But employers have seen it all before and with the economy the way it is are looking for energetic employees with minds and talents of their own.
I'd like to know out of all the people who love this site and used it, what % actually got hired and for how long.
Date of experience: March 21, 2013
Dear Bob,
Thanks for your great question. We don’t always know when people get jobs, but we do get many emails and phone calls from happy customers that have been hired quickly after building a resume with Resume Builder. We always love to hear the feedback, and continue to add tools and features that make getting a job even easier!
If you have further questions, you can also contact our customer service team for help! We are available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
Livecareer
I was having a lot of trouble editing my resume and the rep Joe helped me tremendously.He went an extra mile making sure that my resume looked the way i wanted to.He was patient and caring and knew that a failing attempt to edit a resume can leave a customer very frustrated.So he helped me to the best of his capability and spent over 30 minutes to make sure that i was happy with the final editing. Now thats called awesome customer service. THANKYOU!
Date of experience: August 26, 2016
Hi Errum:
Wow! Thank you for that outstanding review! We are so happy to know that Joe was of tremendous help to you and we are very proud of our Customer Care Specialist. Reviews like these make us deliver the best of the best for you. Please feel free to contact us if you need anything in the future.
Best Regards,
LiveCareer
This site claims to be cheap while charging you extra in the small print. On top of that the unsubscribe button hasn't worked 3/4 times I've clicked it causing me to be charged an extra £36 on top of the cheap £0.99 I paid for a cv. What a scummy company who should be ashamed of their anti consumer practices.
Date of experience: April 10, 2020
We're so sorry to know that you feel this way, James we're extremely transparent with the products and services that we offer.
We’d like to help you address any concerns that you might have in regards to our services.
To clarify, our subscriptions are auto-renewing. We have a continuous billing feature that charges your account after the 14-day period and every month for the regular price afterward unless you choose to cancel your subscription beforehand. As for the cancellation, we offer multiple ways for our users to able to cancel their accounts whether it is via phone, email, chat, self-canceling directly from the account Settings, or even we can process this for you.
We hope that this information helps clear things up and if you need any help whatsoever simply let us know.
I started a trial with Livecareer, which was not a problem. However, after finding out that my company is going to give me help with job relocation, I decided to quit before the trial was done and sent an e-mail to them through their website. I did not get a confirmation e-mail. MAKE SURE YOU DO! I left for vacation immediately after and did not notice until I got my statement this week I have been charged 2 months dues even though I haven't used the site. If there is no confirmation the automatic payment kicks in. Be forewarned.
Date of experience: April 17, 2015
Hi Floyd B.,
I’m very sorry that you have had this experience with our service. However we did not receive any cancellation request within the 14 days access. Our records shows that your subscription was just cancelled today. A confirmation email has been sent for your records. Rest assured that you won’t be billed any further.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. Please contact me again directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
Same as the first. Singed up for 7 day trial. I used it for a day to print a resume. Was charged multiple times, including the 35 dollar charge, making me overdraft. I sent an email to the email they provide for help and have yet to see any response, just sent a second and maybe they will reply. As of now though, don't get ripped off!
Date of experience: February 19, 2013
Dear Raan,
I apologize for the inconvenience if you haven’t received any response yet when you sent an email and for the misunderstanding, but the option you chose is good for your first 7 days of full access for LiveCareer.com, which then rolls into our monthly subscription on the 8th day as stated on the subscription page and in your confirmation email. You are able to cancel at any time. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings!
You can also contact our customer service team for help! We are available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
LiveCareer
I spent quite a bit of time building a resume on this website and didn't figure out until after I was done that in order to print it or download it I would have to sign up for one of the subscription plans. They advertise themselves as a free resume building site and it doesn't say anywhere that you need to pay to print or download your resume - to me that is a classic bait and switch. When I did look into the subscription options, it says that I will be automatically billed after the initial period. I have been sucked into those plans before and it is always almost impossible to cancel once they have your credit card in their hands. Besides which, it is never easy to cancel a subscription once you have signed up. So, in short, this website was a complete waste of my time and effort. No thanks - I will not be giving you my credit card number to have on file.
Date of experience: April 27, 2015
Hi J M.,
I’m very sorry that you have had this experience with our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We make cancellation really easy. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great service and customer satisfaction, and your feedback will be given to our Marketing team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
I was frequently online and I was struggling to find the job that would really match what I specialized in from college. I was growing hopeless about this of course during those times. The lucky thing is that I found out about this site called as Live Career. If you are on a predicament on what would be the best job for you, try checking out Live Career web pages that I have seen already.
It was voted as one of the most outstanding employment and professional services website as well as one of the top 100 employment website. LiveCareer.com continually delivers more favorable answers and assistance to jobseekers that are looking for the right career path.
There are many web based sites that would offer us help in finding the ideal jobs but then I would say that there is nothing that could match the capability of LiveCareer. You should check it out and benefit like the way that I did.
Date of experience: June 21, 2013
Matthew, we are glad to know that you have found the site helpful in finding what you are looking for in your chosen field. We realize that finding just the right job can be difficult in these challenging times.
We appreciate the good reviews and that you have found our service and assistance to be of value. We thank you Matthew and we wish you great career success!
I used the "introductory offer for a 7 day trial to format an old resume. Once the resume was changed, I called and cancelled the subscription just like the fine print directed. 7 days after the 1st charge of 4.95 was taken out, 2 additional charges of 34.95 were automatically taken from my account. So a total of 74.85 has been taken out of my account to date so far for this account that was cancelled hours after I used it. BUYER BEWARE!
Date of experience: October 1, 2012
Dear Rob F,
I work at LiveCareer. Please contact us immediately if you have your cancellation confirmation number or email. We will be happy to honor this to the full extent. Our toll free number is 1-888-816-0576 we are available 7 days a week 6am-midnight EST. Or if you prefer, you can email us at: customerservice@livecareer.com
Best Regards,
LiveCareer
I called in expecting to receive generic, "how can I help you get off the phone as quickly as possible" help. I was pleasantly surprised at how patient and kind Alex was as he helped me submit my resume for review, format my resume and generally put my mind at ease. Alex is a true gem and you are fortunate to have him as an employee. I certainly valued his time and effort, I certainly hope you do too.
Date of experience: June 12, 2016
Hi Tracy:
Thank you for this wonderful review! We are happy to hear that Alex was able to resolve your issue and gave you an excellent experience with our customer service. We are committed to offer the best customer with efficiency and professionalism. Please feel free to contact us if you further questions or concerns.
Best Regards,
LiveCareer
Writing a resume on their site was ok, just don't dare forget to cancel the subscription right away or you will have the re-accruing charges posted to your credit card each month! Didn't see the charges coming through till 6 months accrued also did not get any emails after the first month (i. E. they want you to forget that you are paying for services you are not taking advantage of). Their customer service was willing only to waive 3 months even though they provided no services to me since creating one resume. Very poor customer experience overall. I know there are better services out there now that do care about what is right and wrong. STAY AWAY FROM LIVE CAREER!
Tip for consumers:
The problem with all of the disclosures is that often times the one using the resume who agrees to the terms is not the one actually paying for it on their credit card. It is very easy to miss these repeated charges until several months after they have been charged. When Live Career can confirm that a customer has not accessed or utilized their services, it is really stealing to charge someone and not refund them when asked for services that they have not used. Bad business practices.
Date of experience: August 29, 2015
Hi Gary H.,
I’m very sorry that you have had this experience with our site and customer service. The details of our subscription are listed on our sales page, and we also send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
The refund was given as a courtesy credit.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing and Customer Service team. Please contact me directly if you have any further issues. Please email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
I used this website as a test by buying a cover letter. After that i had no plan using it anymore, but i was surprised that the subscription fees had been deducted from my bank account as i forgot to cancel my subscription.
So i contacted the customer service using the live chat and they were very cooperative.
They refunded the amount right away after explaining the situation!
Recommended for anyone who wants to use this website.
Date of experience: July 30, 2016
Hi Seif,
We are thrilled that you were pleased with our resolution about your request. We are committed to providing great customer service.
Thank you so much for your awesome feedback!
Best Regards,
LiveCareer
Terrified after reading these reviews, I cancelled my subscription early and realized I was charged for international processing so I was charged another $2.00 in the fine print.
I called today to cancel and also cancelled online, however it seems most of you have as well and were still charged. I will be contacting my bank ASAP! I hope to have a better outcome and will gladly post a positive review if so.
Date of experience: February 22, 2013
Dear Danielle,
I apologize for any misunderstanding, but as an international company, LiveCareer processes payments through LiveCareer UK, Ltd. with its offices in London, England. Some banks charge an international transaction fee, even when the charge is in US dollars. These fees are charged by your bank and not LiveCareer. You can see the Information regarding International transaction on the email confirmation we sent right after purchase.
We also explain that the subscription is auto-renewing, underneath the description of the subscription in bullet form, as well as in the confirmation email you receive once you subscribe. When you cancel your service, we also send confirmation email stating your account has been successfully cancelled, if you haven’t received any cancellation email please give us a call and we will honor this in full extent.
You can also contact our customer service team for help! We are available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
LiveCareer
This site is a rip off. Do not provide them with your credit card information!
Update to review: The company did end up contacting me and offered to refund the amount they posted to my card. I did incur some insignificant international VISA charge but at least they did the right thing for me on the larger amount. I do appreciate that.
Date of experience: December 7, 2015
We are very sorry you feel this way about our company. As any other company we have our terms and conditions available to customer to see before purchasing the service as well we give the client the ability of using our builder for free with the ability of seen the final result and as well be able to download the content in a. Text format. However in order to use our templates and designs as well the premium futures we have the different subscriptions plans that give you 14 days of access for a current initial amount and we have 4 different statements that indicate the terms and conditions of use of the service and the auto renewal of the subscription if it's not canceled during the 14 days period. We are very sorry that you have a bad experience with our service we are very committed to providing great customer service. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com
Avoid this website! They have you pay a nominal fee (a few dollars) to download your resume, but add you onto a $40/month subscription at the same time that auto renews. They claim this is very clearly laid out, but it is not - considering the other people who have had the same problem, they obviously have a very loose idea of what very clearly laid out is. Even going to their website, I could not find out what this subscription was for. Plus - $40/month for a resume building site? Who honestly believes they get a $40/month value out of a resume building site? A very dishonest way of duping people who are quite obviously seeking employment out of their money. I am extremely dissatisfied and I will be sure to tell everyone I know, as well as random internet sites such as this how displeased I am with their dishonest and shady practices. Better Business Bureau is next on my list of those to contact.
Tip for consumers:
Just don't use.
Date of experience: November 8, 2014
Hi Lisa S.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing if not cancelled. A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service. The auto-renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. You were also sent an email confirmation of the purchase that also listed the monthly rate and the date that your subscription would auto renew. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
Our record shows that your account has been refunded the amount of $ 39.80 on November 9 by one of our representatives. You'll see it on your bank statement within 2-3 business days. We have also sent you a confirmation email for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing Team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I unfortunately was billed due to an ex using my card for their resume trial and was told he cancelled it. Here we are and I've been charged due to him giving me false information. BUT, with their live chat I was helped by Karla P. & given EXCELLENT customer service! After a few easy steps and information needed by her I was thankfully able to get my refund! :)
Date of experience: March 26, 2018
Hi Nick,
Thank you for sharing your experience with Karla; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with, don’t hesitate to ask!
Live Career's resume builder was essential in helping me develop a curriculum vitae that supported my pursuit of a "c" suite executive level position in a global company. I was very pleased with the finished product and I love my new job!
Date of experience: September 23, 2014
Hi John D.,
Congratulations on your new job! We are so happy that we were able to help you in pursuit of your new career. We wish you all the best.
Best regards,
Anna
LiveCareer
Site was easy to navigate and different formats for resumes were helpful. Especially glad for the suggestions on wording and phrasing during the proof reading mode. Completed the resume within a half hour and looks great. All in all very good experience.
Date of experience: June 2, 2016
Hi Randy:
We are thrilled to hear that you had a very good experience while building your resume. Thank you for your feedback. Please feel free to contact us anytime if you need help in the future.
Best Regards,
LiveCareer
This entire experience has been amazingly simple and straightforward. It was very easy for me to update and edit my outdated resume, as well as add additional sections. I very much appreciate the features LiveCareer has to offer. Thank you so much!
Date of experience: December 3, 2020
We're thrilled to hear that you enjoyed your experience with us, Amanda!
I needed to get a particular template that I could not find on the site. Bob went over and beyond, helping me modify the template to be what I wanted. More than satisfied and will definitely recommend this service for career seekers!
Date of experience: May 11, 2018
Hi Caitlin,
Thank you for sharing your experience with Bob; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with, don’t hesitate to ask!
Livecareer is a SCAM, I thought I was paying for a one off $2.95 resume. The
SCAM is in the fine print, which I did not see (apparently like a lot of other people) because it is not obvious (very underhanded and rude). I like some other people get 3 monthly bank statements, this is when I discovered the deception, $34.95/ month was being taken from me by livecareer. I e-mailed immediately and cancelled. They e-mailed back to confirm cancellation. I have tried to e-mail them back 5 separate times (Civilised e-mails), but have had no response. This is b/s, and I want my money back form these fraudsters. A lot of people using this service are looking for a job, and don't have money to throw away on scam artists. I expect a response along the lines of - Thanks for your response. People don't like to be treated like fools.
Date of experience: November 15, 2013
Dear Darren,
We take great care in letting our customers know what they are subscribing to. It is not in fine print, but we stated the cost in bold and clear print and stated the details of the subscription options in bullet form, which can be clearly understood. Aside from these details, we also sent a payment confirmation email stating the amount of what you have subscribed for and the date of the auto-renewal.
We apologize if you have not received any responses from the 5 emails that you’ve sent, but we ensure that every email sent is answered on a timely manner, however we provide several ways to cancel a subscription: By calling our customer service number at 1-888-816-0576, 17 hours a day, 7 days a week; by live chat, by e-mail at customerservice@livecareer.com, or you can even go to our website, where there is a self-cancellation feature under the “My Account” section.
We would appreciate if you would call our customer service staff. We would very much like to follow up with you so that we may track the issues you are having.
We look forward to hearing from you.
Best regards,
LiveCareer
The resume builder is excellent and really helps you to set up specific resumes for different types of job applications. My complaint is that they call it "free" and then after you spend and hour or so building your resume they tell you there is a charge. The charge screen clearly states that there is an auto renewal at $9.95 per week that is taken once per month but that you can cancel any time or there is a $7.95 per month fee that you pay yearly, up front and requires a one year commitment. I believe that paying $94.00 to create as many different resumes as you desire with professional quality is an appropriate charge but $40 per month is not-unless you are at the Executive level.
Date of experience: March 18, 2014
Dear Jeannine,
Thanks for your comments and we appreciate your feedback.
Our free account gives you the opportunity to try out our resume builder before deciding to purchase. If you like what you see, we ask you to pay for a subscription. The ability to print, email, or download your resume are only listed as a feature of the paid subscription and are not listed as a feature of the free trial. We're sorry for any confusion.
We listed different prices variation based on our customers need. The reason we have it on a monthly subscription is because many of our customers continue to use our service for several months during their entire job search. For best chances at getting a job, we do encourage users to create a customized cover letter and tailor their resume for each job they apply to. A monthly subscription to Resume Builder makes tailoring, customizing, and creating cover letters really easy and fast.
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com.
Best Regards,
LiveCareer
I paid 1.95 for one-time service, and without permission This company charged me $40! And the whole time I didn't get any email or notification. The craziest part is there is not even price showed when you register at the first time! I will report this fraud to the local news and social media!
Date of experience: March 31, 2016
Greetings Xinyi,
We are very sorry that you feel this way Xinyi G. We are more than willing to assist you with your concerns. We have sent you a private message so we can assist you in a secure manner.
Regards,
LiveCareer
OMG! I wish my daughter and her husband had read all of these reviews before they decided to use this scam artist's site. I'm glad I don't have "Anna B."'s job to answer all of these terrible reviews. I thought I had a chance to get a refund for 3 months of being charged $34.95 before I read these reviews. Wow. How does one put a stop to these fraudulent on-line companies. I don't even have to write my experience with this money-sucking company... the reviews are all the same as mine. Wow.
Date of experience: February 1, 2014
Dear JoAnn,
Thanks for your comments.
We have hundreds of thousands of grateful and satisfied customers who have found their perfect job due to an outstanding resume and cover letter that was created on our site. Those same people saw that if they didn’t cancel their subscription within 14 days (we clearly state on the sales confirmation page, as well as the payment confirmation e-mail we send to each and every customer a customer’s auto-renewal date) they would be billed at the monthly rate of $34.95. They also saw that cancellation is extremely easy, as we give our subscribers multiple ways to cancel their subscription at any time.
If you have any questions, our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com
Best Regards,
LiveCareer
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Hi Ricky Z.,
Congratulations on your new job! We are so happy that you found the site and service helpful. We wish you all the best in your new career.
Best regards,
Anna
LiveCareer