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LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
I used the live career service to quickly make a resume, it looked fine until i downloaded the pdf version. It looked terrible, it was completely different than the preview. Not just different but it looked worse than if I made one with a basic text editor. The font looked like it out came out of a printer from the 80's and all the lines seperating sections were replaced with dots. I've emailed customer service and have not heard back. I have cancelled my account should be set to expire in about 2 weeks. I've noticed that in my accounts section it doesn't allow the user to edit or remove the billing info, which is very odd. I'm a web developer and I'm aware of the thinking that goes into these applications and limiting the users ability to edit billing is most likely their intention. I hope they don't "accidently" bill me for next month.
Date of experience: February 2, 2016
Don't do it. It's not free. You create your resume, then they make you pay & subscribe to print it. They're counting on you forgetting to cancel your subscription. Which 90% of people do, including myself. $#*! these people, $#*! this company, they should all be thrown in prison for this bull $#*!.
Date of experience: November 28, 2015
Greetings Bob S. I’m very sorry that you have had this experience with
Our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase.The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free
Account. However you can download a plain text version of
Your resume for free. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com or check your inbox since I already send you a message to be able to assist you further more.
Best Regards,
Live Career
I agree with many other reviewers. The site states that you will be billed $1.95 for a 14 day trial. However, upon signing up I was charged $39.80 immediately. Although the site does say the charges will recur at $9.95 weekly every four weeks they immediately charge the $39.80 and do not refund charges. If you can cancel at any time, the first charge should be refundable and only the initial $1.95 should be charged. This is a scam and not as advertised. No one should be charged $39.80 until AFTER four weeks have passed. I know that I was charged $39.80 before my initial 14 days even expired, never received and never received an email confirming my subscription or the original $39.80. I agree, this is definitely fraudulent billing.
Date of experience: March 26, 2016
We are sorry that you feel this way. We are very committed in providing our customer with great customer care and once again we apologize for any inconvenience that you experience while using the service. We take all feedback in a serious manner. This will be forwarded to our Marketing Team. You can contact us directly at customerservice@livecareer.com if you need assistance on any concern you may have regarding your account. We also sent you a private message so we can further assist you in a direct and secure manner. Looking forward to helping you achieve a timely resolution.
Best Regards,
LiveCareer
Greetings Michelle P,
We are very sorry that you feel this way and had this experience with our services Mrs. Michelle. We will be more than glad to assist you with your concern. We take every feedback very seriously. We have sent you a private message so we can assist you in a secure manner with a proper resolution.
Regards
LiveCareer
Fraud... be ware... do pay them anything or you will be charged without notice 35 bucks per month. I never even signed up for their site. I only paid one time fee to look at one template then I was charged from them on... I'm so angry at this site. I've always been very careful with what I sign up... this type of charges never happened... STAY AWAY... DO NOT USE THIS SITE EVER
Date of experience: December 22, 2012
Dear Minglu,
Hi, I work at LiveCareer. I apologize for the misunderstanding. The $3.95 option is good for 7 days and we rely on you to cancel whenever you are finished. Underneath this option it states it will auto-renew in bullet form. We do offer several ways to cancel including self-cancellation in your Account Settings!
You can also contact our customer service team for help! We are available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
LiveCareer
I used this service to write my resume and although I am pleased with the final product, the customer service is absolutely terrible. They do not answer their emails, if you call you will be put on a loop and they will not pick up. I have attempted several times to delete my account and they will not allow me to do so despite the fact that my subscription has expire. S C A M
Tip for consumers:
DO NOT USE IT
Date of experience: February 7, 2015
Hi Bridget S.,
I’m very sorry that you did not get the best customer service experience. Our record shows that you successfully cancelled the service on January 28 via online. If you want to completely delete your LiveCareer account, this means you will not be able to access any of your resumes, cover letters, or emails. This action cannot be undone. Your LiveCareer account is free and we will maintain a copy of your resume for you in case you want to come back later. If you are sure you want to delete your account, I can do it for you. Please contact me directly so that I resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our customer service team.
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
This company is ridiculous, a recurring charge of $39.80 to my credit card for 5 months. Contact their customer service, would only refund the latest charge.
The worst part is I did not even receive cover letter, resume from their company, this is a FRAUD, Stay away, do not sign on their website.
Date of experience: January 28, 2015
Hi Hooi C.,
I’m very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. All of our subscriptions are auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
I would appreciate if you would contact me directly with the email address you used to create your account so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I had problems retrieving my saved resume, but Carlos Gomez helped me with the issue. He was really helpful and friendly. The website can made more user friendly, but there is always someone there to help you and guide you. I would really recommend this website! Keep up the good work guys <3
Date of experience: June 6, 2017
Hi Zuljendra,
We are thrilled that you were delighted with how Carlos was able to provide a resolution about your request. We are committed to providing great customer service.
Thank you so much for your awesome feedback!
I was scammed over $350. I know its my fault for not realizing they were charging my card but regardless they are disgusting scammers. They make you pay the $2 trial or whatever it is then without your consent they automatically sign you up for a subscription without you knowing. They are disgusting human being taking advantage of unemployed people trying to better their lives. Karma is a real thing live career, and you guys will get whats coming to you.
Also dont bother replying to this comment saying "sorry to hear this bs" Ive contacted you guys multiple times, you are pathetic disgusting human beings.
EDIT PLEASE READ: The only way you will ever get a refund is by going to your bank and getting them to open an investigation. Live career themselves will not refund you but once your bank gets involved they do.
Date of experience: March 2, 2016
We are sorry that you had this experience with our service. We are very committed to providing great customer service and once again apologize that you were not satisfied with our service. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly at customerservice@livecareer.com so we can provide you with further assistance. We will send you a private message through here so we can take a look at your account so we can get in touch with you shortly and provide you with a timely resolution.
Best regards,
LiveCareer
This is a God-send. I didn't know where to start. Even though I still have a lot of editing to do, it's because I made too many selections from the available prompts because there are so many great choices. Highly recommended.
Date of experience: May 12, 2022
Thank you, your feedback is much appreciated!
We are here to help as you build a successful career. For the latest employment news and career management advice, follow us on
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Twitter: https://twitter.com/LiveCareer
The issue was resolved in an expeditious, comprehensive manner with the representative being very knowledgeable and courteous.
Do not agree with the automatic renewals as I don't feel it was advertised adequately that the renewal would kick in after free subscription.
Date of experience: June 20, 2016
Hi Rhonda:
Thank you for this good review! We are committed to offer the best experience with both our product and customer service. Once again, thank you for this feedback and please feel free to contact us if you have nay questions or concerns in the future.
Best Regards,
LiveCareer
Easy and right worded but at the beginning it said free after completing the had charge me if I want to download and print it. For each edit and download they will charge u again which is a little bit disappointing.
Date of experience: July 10, 2022
We're so grateful for rating us with five stars and that you're satisfied with our service! Thank you!
For the latest employment news and career management advice, follow us on
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Twitter: https://twitter.com/LiveCareer
I've been having billing problems for 5 days and needed to get my resume and cover letter to a job opportunity over a week ago. I have been stressing out like crazy. But Joseph was a great help, he made me feel calm and taken care of, and got my billing to process. I really appreciate his help.
Date of experience: July 21, 2016
I found this site to be very misleading. It advertises as a free resume builder then turns around and charges you to download at the end. Thanks for helping me with my resume, but no thanks for the deception and lie!
Date of experience: June 4, 2021
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
Something Shady...
What this website does not let you in after the fact that you've created your resume is that they charge you a fee to link you with other hiring companies. I knew right off the bat something wasn't right. Good thing I didn't process my credit card via this website. No one should ever have to pay a fee for creating a resume online, but now I'm even concerned about my personal info leaking out without my authorization even if I've kept my personal information private.
Date of experience: October 6, 2012
We appreciate you sharing your experience with us, Art. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.livecareer.com/contact-us
I read a lot of posts complaining about the under handed tactics for this service, not! If you read the agreement it very straight forward. I paid the nominal fee, canceled in 5 days, and for $4.95 made a very good resume. PS I got the job!
The email below was sent to me immediately upon signing up. Below is the not so small print:
Resume Builder 7 day Full Access
You now have full access to the easiest to use, most powerful resume builder available. Your subscription begins immediately and renews on 31-March-2012 to our recurring monthly service at $34.95 per month.
Date of experience: April 4, 2012
Congrats on the new job, James! We appreciate the positive feedback and we’re glad we were able to help you in your job search.
I purchased a trial membership for 3.95 to help my son write his resume'. After using the template, I cancelled my service before the trial period ended. I have been charged $34.95 for the past two months. I have emailed them numerous times with no response from their end. I am now about to chat with them on line to see if they will refund my hard earned money! Theives! And after reading the reviews from others that have had the same experience, I just feel like kicking myself for not researching this website before buying! Horrible!
Date of experience: February 21, 2013
Dear MaryBeth,
I work at LiveCareer. Please contact us immediately. We will be happy to honor this to the full extent. Our toll free number is 1-888-816-0576 we are available 7 days a week 6am-midnight EST. Or if you prefer, you can email us at: customerservice@livecareer.com
Best Regards,
LiveCareer
Absolute scammers, even if you only pay for a single transaction with them, once they have your card details they will involuntarily opt you into their monthly subscription plan of £13.50 every 28 days and will continually change their vendor i. D to circumvent you stopping payment aurthorisation with your card issuer. When challenged, they deny you have an account with them and then wont respond!
Oh, and they claim, unlawfully, that you automatically agree to their terms and conditions because you visited their website even though they don't make you implicitly aware.
Avoid at all costs unless you like being financially exploited!
Tip for consumers:
Avoid, do not provide payment details under any circumstance!
Products used:
1 CV and cover letter for £1.45, but was charged £325.45!
Date of experience: December 13, 2021
I am a single mother of two children trying to graduate nursing school. I used the $1 resume. Which it did not tell me it cost money until I completely finished it. I paid the $1 fee.
Not even two weeks later (14 day trial) my account is charged $40. I try to log into Live Career website and my account shows no membership or resume that I had created. I see I am not the only person who has been scammed. I want my $40 back. Worst part is I paid for My Perfect Interview through my college tuition already and it should have been free from the get go.
Please fix this problem and make it clear for future users. As clearly by your reviews you guys are not putting the prices out there! I will be calling, emailing, and hoping to hear from you soon. If not resolved the local news will be hearing about it.
Date of experience: March 28, 2016
Greetings Sydney C.
We are sorry that you feel this way and that you have had this experience with our service Sydney. We are more than willing to help you with your concerns. We take every feedback very seriously. We have sent you as private message so we can assist you in a secure manner.
Best Regards,
LiveCareer
I used this site to update my old resume and cover letters, and I really believe that my cleaned-up resume helped me land the job I wanted. The samples and templates are helpful as well as the vocabulary features to help you really say what you can do and focus your resume's purpose. The only reason I didn't give it 5 stars is that I think that its monthly fee was awfully expensive for a service that you'd really only need when changing jobs and interviewing. When you contact them to cancel, however, they do offer a much lower pricing. Josue was excellent and courteous as well. Really appreciated his help today.
Date of experience: May 3, 2017
Hi Stephen,
We are glad that you were pleased with how Josue was able to provide assistance with your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
So awful it told me it would only be 1.95 for 14 days and i thought it was a good deal however they charged over 20 dollars from my account i keep trying to take my credit card off but they only send me emails saying a representative will contact me in a couple days so i guess i just have to keep paying while they get back to me. A total scam and waste of money!
Date of experience: September 6, 2016
Hi Harleigh,
Thanks for bringing this to our attention. We are committed on providing great customer service. We take all feedback very seriously. We are more than willing to assist you with your concern. You can send us an email to customerservice@LiveCareer.com or call us to our toll free line 1-844-351-7484 representatives are available Monday to Friday 9am-9pm EST; Saturday 9am to 6pm EST; Sunday 11am -7pm EST. Additionally, you can click live help to chat with us online.
Best regards,
LiveCareer
Just found out my last day will be on a few eeks due to layoffs, but was also told about job openings with a contractor that works at the firm I'm currently with, so I needed to quickly create a new resume and create an online profile to apply.
Date of experience: May 5, 2022
We're sad to hear this but glad that our builder helped you achieve your needs!
We are here to help as you build a successful career. For the latest employment news and career management advice, follow us on
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Twitter: https://twitter.com/LiveCareer
Vanessa assisted me for quite sometime, she is competent, very helpful, excellent personality worked on my resume and got it perfected was very pleased with her abilities. She is top Notch should be recognized for her skills and excellent customer service skills have not had such experience as such before.
Date of experience: April 27, 2019
Richard, we're thrilled to hear you speak so highly of Vanessa and the excellent level of customer service she provided you with! We greatly appreciate you taking out the time to leave such wonderful feedback!
Terrible site. I only signed up for the $1.95 to print the resume. Yesterday they took 34.95 out of my account without my permission. After much haggling they agreed to refund my money minus a $2.56 service charge. What a scam. I will report them to the States Attorney General.
Date of experience: August 21, 2013
Dear Beverly,
Thank you for your comments.
Beverly, we take great care in letting our customers know what they are subscribing to, it is stated on the subscription sales page, payment confirmation and email we sent upon purchase. We also provide many ways in which you can cancel to avoid from incurring the monthly charge.
If you have more questions please feel free to contact our customer service at at toll free 1-855-213-0348, by live chat or by e-mail to customerservice@livecareer.com.
Best Regards,
Livecareer
Excellent service. Caring customer service reps, that understands the importance of a resume to obtain a job. Reps like"Adriel" who will go out of his way to provided with superb service is un heard of in these days. No machine, can replace actual interaction with a human person, that actually cares, and well represents their company. I highly recommend "My Perfect Resume " for its resources and quality train customer service reps. Indeed their services match your personality, what can be more "Perfect Then That ".
With gratitude,
Tani
Date of experience: June 7, 2016
Hi Tani,
Thank you for making our day! We strive to make our customers happy and we're thrilled to hear that Adriel was able to assist you. At LiveCareer, we take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience.
Thanks for taking the time to tell us about your recent experience with our service. We wish you success in your job search!
Best regards,
MyPerfectResume
Hi Tania S.,
Thank you for that awesome feedback. It is great to know how pleased you are with our product, the way Adriel provided you with a superb customer service and the hassle free experience that we provide Our service is designed to be easy to use without compromising quality of the end product. Rest assured that you will receive a quality customer service from all our agents. We wish you the best in your job search.
Best Regards, LiveCareer
Overall good.
Didn't know from the beginning that completing the resume would cost $
It worked well and I was not unhappy to pay the small $2 fee for a one page
Resume and 5 minutes of help with a template.
Would have preferred to know the terms up front.
Date of experience: July 6, 2016
We’ve taken note of your feedback and it’s much appreciated, Don. We’re constantly looking for ways to provide the best experience for our customers and comments like yours help us do just that.
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Hello John K, I’m very sorry that you have had this experience with our service and that you haven't receive a reply to your request to our customer service department. We are going to send you a private message to offer you assistance and as well to take a look at you account and confirm that it was canceled correctly as well to assist you with you concern about the billing information.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com
Best regards,
LiveCareer