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LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
I was calling to cancel my subscription, Amilia walked my through benefits and features of my subscription in detail and she went above and beyond her job description which we all taking phone calls and listened to complaints all day! Thank Amillia for being you in a world where everyone try to be everyone else!
Date of experience: October 25, 2024
Hello,
Thank you so much! We appreciate the positive review!
It was SO nice to talk to a real person instead of the AI chat! Maureen was able to quickly handle my issue and was so pleasant on the phone. Thanks!
Date of experience: December 2, 2024
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
Pls don't use this service, they will sell something and add you to a subscription, pls be aware, is a total Scam, customer servise is awful and be aware dont add you CC details with this place
Date of experience: July 17, 2024
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with refunds as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Josh listened to my issue and made the required changes to correct my profile. Very easy to work with. Many Thanks!
Date of experience: August 1, 2024
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
The CV review I originally paid for was vague and uninformed. Lots of "in this section what you should focus on depends on the job you're going for"... No examples! Signed up for a trial for two weeks and then they proceeded to continue to take money from my account for the next seven months until I happened to get a notification from my bank which brought it to my attention.
They never once emailed a reminder that the charge would increase etc. They actually never emailed again even though I was signed up to receive every possible news letter.
I imagine this is to avoid people noticing they are still signed up so they can continue to syphon money whilst providing absolutely no service what so ever.
They've robbed me of nearly £120 and the best they've offered is one months refund of £16.85.
Absolutely disgusting business practices.
Avoid like the plague.
I'm going through my bank to try and get the money back but it could take months.
Date of experience: March 4, 2024
Hello,
We deeply regret any confusion or inconvenience you may have experienced. It's important for us to clarify our service offerings to ensure transparency and clarity for our users.
Certain premium features do require a subscription. We understand the importance of clearly communicating this, and we strive to provide this information before, during, and after the subscription purchase process, including in the welcome email sent upon purchase.
Regarding our subscription model, our 14-day trial is designed to automatically renew to our monthly access until you decide it meets your expectations and choose to cancel your subscription. We aim to prevent any misunderstandings by providing this information upfront.
We genuinely want to address your concerns and assist with your refund request. Please keep an eye out for a message from us requesting your account information so we can expedite the process. Rest assured, we are fully committed to improving your perception of our service and ensuring you receive the exceptional customer service we pride ourselves on.
Thank you for your understanding and patience.
All of the customer service reps at Live Career have really impressed me. They are so friendly, and positive, kind and genuine! Shoutout to Victor! He was such an expert I had to ask how long he's been serving people in such a professional and helpful way. I got another year of Live Career and I'm feeling grateful! Thank you!
Date of experience: April 8, 2024
Hello,
We're truly grateful for your feedback! It brings us immense joy to learn that our agent was able to meet your needs and deliver exceptional service. We'll make sure to pass along your kind words to them. If you ever need assistance again, please don't hesitate to reach out!
I called because I was upset about that l was being charged for a service I was not using. I went on to mention that I had got the job as a teacher. I only needed to use the service for the resume. Alejandro was determined to make me happy. He told me that I qualify for a 1 year subscription because I am a teacher and processed me a refund. He also offered to help me navigate the website and explain all of the benefits that I can use to help me be a great educator in the classroom.
Great Job Alejandro!
Date of experience: May 4, 2024
Hello,
We're truly grateful for your feedback! It brings us immense joy to learn that our agent, Alejandro, was able to meet your needs and deliver exceptional service. We'll make sure to pass along your kind words to them. If you ever need assistance again, please don't hesitate to reach out!
Don't trust the two week package. They will charge right after claiming is an auto renewal service, how would go for a two auto renewal if the month or annual packages are available.
They will send you then a long nonsense email that really doesn't help anyway.
Look out people
Tip for consumers:
False advertisement
Products used:
Livecareer
Date of experience: February 16, 2023
Hello, Mka. We apologize for any inconvenience this may have caused you; we'd love to take this chance to explain some misinformation about our services. Our subscriptions are auto-renewing, as we have a continuous billing feature that charges the credit card on file after the 14-day trial expires and every four weeks afterward unless you choose to cancel the subscription beforehand.
If no cancellation request is sent before the trial period ends, the account is enrolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas like our plans page, the payment information page, and lastly, on your welcoming email, which confirms the 14-day trial purchase in addition to a detailed overview of your new subscription.
For more information, please refer to our Terms and Conditions page: https://www.livecareer.com/terms-of-use.
We hope that this helps clear any confusion. If you have any other questions or concerns, contact our Customer Service Team for immediate assistance using the link provided below.
https://www.livecareer.com/contact-us
I've always used LiveCareer. Like... for years now. The only thing that is super frustrating is that it is sometimes impossible to format the resume correctly. I'm looking for a new job.again...and LiveCareer is always here waiting for me with great suggestions for revisions. My wish would be for custom formatting so that I can make adjustments. Thank you!
Date of experience: February 16, 2023
Thank you for taking the time to let us know your feedback; we’re always happy to hear it! We’re constantly looking to improve our products and services, and listening to our customers is a big part of that. With that in mind, we’ve passed your comments along to our team so we can keep improving.
We are here to help as you build a successful career. For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
I believe this was advertised as free. Now I feel like I am being hi-jacked into paying after I spent my time. It not a problem that you charge, but this should me prominently displayed. I was trying to get the cover letter and it just kept cycling and I wasn't sure if the application was malfunctioning.
Date of experience: February 17, 2023
Hello, Kim.
Thank you for sharing your feedback with us, and our apologies for any confusion however, in fact we state everything up-front in order for our users to be aware of the products and services that we offer.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features; this account allows you to download a plain text version which you can copy-paste the text on to our free resume templates located here:
https://livecareer.com/resume/templates
We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
Also, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.
As for the refund policy, we do not process any refunds on recurring charges, as stated on our Terms and Conditions page. Our policy is as follows; we offer a 100% money-back guarantee if you are not satisfied with the end result during the first 14-days once those days are up, we do not process any refunds.
For more information, please refer to our Term and Conditions page: https://www.livecareer.com/terms-of-use.
We hope that this information helps clear things up; that being said, you can always contact our designated Customer Service Team, that can help you with anything related to your account or the services that we offer.
Contact Us: https://www.livecareer.com/contact-us
Don't use this company! It's not free but they don't tell you this until you have spend time filling everything in which can take over an hour. They offer a free trial that still costs approx £2 not too bad BUT they now have your card details. I cancelled as I didn't want their weak monthly subscription services so cancelled BUT I've just found that they haven't cancelled the account and have charge my CC twice at Aprox £16.85 I thought I must have screwed up but there are many similar stories on other review sites so don't just take my word for it. They even have a clear NO REFUND policy which covers their money subscription which is rather odd if they are truly genuine. Do yourself a favour and find a truly free site to help with your cv or pay a company a one off fee for acc and there are plenty out there. These people take money off the unemployed and that is a low as you can get.
Tip for consumers:
DONT USE THIS SITE
Products used:
CV writer.
Date of experience: February 27, 2023
Thak you for taking the time to share your feedback and our apologies for the negative situation. Please know that we completely understand your concerns and we do not participate in those practices. We want our customers to have the best experience and feel happy with our products and services. We want to help you and find a solution to your problem.
For immediate assistance, please contact our Customer Service Team through Livechat or phone.
Contact Us: https://www.livecareer.com/contact-us
Best support I ever received! Very helpful and was able to resolve my issue very quickly.
Date of experience: July 21, 2024
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
Such a Scam Business. I cancelled my subscription several times, but the system does not stop billing me and continues to do so.
They charged me for the first time on November 5,2022. When I told them there was a technical problem, they refused to accept it and demanded that I be convinced that I would not be charged again.
They have now charged me again on November 8,2022. After conducting some investigation, I discovered that this firm is also defrauding other clients.
Whoever is reading this review, believe me when will be disappointed with their service. There is no customer service. They will not accept their fault.
Stay away from this company.
Date of experience: November 7, 2022
Hello, Jaswal. We regret to see your rating towards us and apologize for the negative impression. At Livecareer, we take our user’s feedback very seriously; know that we hear you, and we’re here for you;
Also, we were advised that you were contacted by our customer service team, and you were assisted with your request. If you still need help, please don't hesitate to reach out our customer service team at: https://www.livecareer.com/contact-us.
As always, thank you for reaching out, and we look forward to hearing from you!
I built a resume in Jan of 2022 and then cancelled. They continued to charge me until today. I logged back into my account and I had opted in to receive all communication from them, but after I cancelled I never got another email. They just continued to charge me and hoped I would not notice (which I didn't for quite awhile). Upon contacting the rep pushed me to keep it for 4.95 a month after asking for a refund multiple times and then refunded 11.98. I immediately an email from them for the first time ever. Buyer beware. There are more honest services
Products used:
Built one resume
Date of experience: May 30, 2023
Hello, Jessica. Thank you for taking the time to share your feedback with us.
The reason for any charges is that our subscriptions are auto-renewing. We have a continuous billing feature that charges the credit card on file after the 14-day trial expires and every four weeks afterward unless they choose to cancel the subscription beforehand.
If there was no cancellation request sent before the trial period, the account is enrolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas like our plans page, the payment information page, and lastly, on your welcoming email, which confirms the 14-day trial purchase and a detailed overview of your new subscription.
For more information, please refer to our Terms and Conditions page: https://www.livecareer.com/terms-of-use.
We hope that this clarifies any confusion. Please contact our Customer Service Team for immediate assistance and cancellations using the link below. https://www.livecareer.com/contact-us
Frustrating attempt at communication. "Willy" is a nice man but comes across as lacking confidence - possibly because of having to read from company enforced scripts. Very frustrating experience - I am not likely to continue my subscription.
Date of experience: October 17, 2016
Used their site for a once needed resume. Did not see anything about recurring charges and only just realized they have been billing me almost $40 a month until I just cancelled account. They stated that it is not in fine print and clearly stated under terms of service! Really!? Guess I better get out the white cane and my seeing eye dog because I sure didn't notice it. STAY away from this company!
Date of experience: June 5, 2015
Hi Dale I.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation should take place on or before the 14 day period is up.
We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing Team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
I paid a few pounds for a one of service... so I thought but this company seems to think that it can continue to take £23.80 from my account every month and when it likes! AVOID AT ALL COSTS... 24 chat line not available, cannot log back in! Time to involve trading standards
Tip for consumers:
AVOID, DO NOT PASS ANY CARD DETAILS AS IT AN OPEN CHEQUE BOOK!
Date of experience: March 31, 2016
Greetings Colin,
We are very sorry that you feel this way and had this experience Colin. We are more than willing to assist you with your concerns. We have sent you a private message so we can assit you in a secure manner.
Regards,
LiveCareer
Awesome. As an experienced recruiter I would like to highly recommend this site to any person wanting to build a resume or CV. There is tremendous variety and allows for individual choice. Also very well priced
Date of experience: August 28, 2014
Hi Tessa S.,
We are so happy that you loved the site. Thanks for recommending us to others. We wish you all the best!
Best regards,
Anna
LiveCareer
Of course when my husband said it would only cost $2.00 to perfect his resume, I handed over my credit card without thinking. Man did we get fooled... After he found his job, and thought he cancelled his account. I realized they had been charging me $40/ month for the past 2 months >:(
I really wish I had realized sooner... $80+ bucks is NOT worth the month it took him to find employment, and obviously we were still in debt after us both being unemployed for that month:(
On a side note, my husbands Resume turned out just as good as the one I made for myself from scratch using only Microsoft word, and common sense... Scumbags advertising "free Resume Building" Hah.
Tip for consumers:
My advice would be to keep your credit card info far, far away from these soulless con-artists.
Date of experience: September 23, 2014
Hi Courtney T.,
I’m very sorry that you have had this experience with our service. I successfully cancelled your account to avoid further charges and processed 2 full refunds in the amount of $71.60 as a courtesy credit. You'll see it on your bank statement within 2-3 business days. I have also sent you confirmation emails for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me again directly if you have any further issues.
Best regards,
Anna
MyPerfectResume
Templates added flexibility to job search. Able to craft with relative ease specific messaging in my resume that helped potential employers best evaluate me without utilizing a cookie cutter approach. Highly recommended!
Date of experience: October 18, 2014
Hi Troy K.,
We are glad that you found the site and service helpful in your job search. We wish you career success!
Best regards,
Anna
LiveCareer
All the things that people have said below; they're true. You'd be doing yourself a favor to stay far away from this sight.
I created one resume and have since been charged nearly $80. LiveCareer set up an unauthorized $34.95 monthly charge from my credit card. Fortunately American Express (excellent, trusted company) reversed the charges immediately once I noticed and contested them.
My only question now is why California AG has not gone after this company for consumer fraud?
Date of experience: October 30, 2011
Dear Amy M,
I apologize for the misunderstanding. The $4.95 subscription is good for 7 days and we rely on you to cancel whenever you are finished. Our renewal policy is listed clearly in normal size font with the subscription option, on the payment confirmation page and purchase confirmation email. If you do not cancel we will assume that you are still using our service. Many of our customers continue to use our service for several months during their entire job search.
To cancel your subscription simply contact us by phone, email, or chat. We also have a self-cancellation method available in your account settings. Inquiries can be emailed to customerservice@livecareer.com and the toll free phone number for customer service is 1-888-816-0576. Please contact us if we can be of any service. We are available 7 days a week from 6am-midnight EST.
Best regards,
LiveCareer
These people are $#*!ing scammers. My husband joined, I cancelled the subscription and they're still charging us! DON'T use their services... pay someone to do your resume, it will cost you less money and aggravation in the long run!
Tip for consumers:
Simply don't
Date of experience: December 17, 2014
Hi A B.,
I’m very sorry that you have had this experience with our service. I would appreciate if you would contact me directly with the email address you used to create your account so that I can check your account personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I initially signed up for a free trial, totally misunderstanding and blindly omitting the fact that if I didn't cancel my membership, I'd be charged $29.80 monthly. However my mistake was swiftly taken care of and reversed by a representative named Alex. Excellent customer service skills, he made me feel comfortable and grateful. You're lucky to have an employee like him
Date of experience: June 16, 2016
Hi Ellen:
Thank you so much for sharing this awesome review! We are glad to hear that Alex was able to resolved your issue and offer you and excellent customer service experience. Please feel free to contact us in you have questions or concerns.
Best regards,
LiveCareer
William was really pleasant when I called to cancel my subscription. He politely gave the advantages for not cancelling and that they would be there in the future if I needed additional help finding a job.
Date of experience: June 22, 2016
Hi Janet:
Thank you so much for this amazing review! We are glad to hear that William was able to resolved your issue and offer you an excellent experience with our customer service. Please feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Hello,
Thank you for taking the time to leave us a review!