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LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
I subscribed to the trial and then cancelled, receiving a confirmation email of this. I then proceeded to be charged via the auto monthly subscription.
Going online, I was told that in fact, they couldn't find my account as there was no account attached to my email address or card charged. Apparently there is a difference between closing an account and cancelling the subscription.
Which seems bizarre if I have received email confirmation of the cancellation, and no longer have an email or account on their records so how do they expect me to both use the system, or log on to cancel my subscription?
Ridiculous logic, poor customer service and overall very frustrating. Would not recommend.
Date of experience: May 6, 2015
Apparently I signed up for a monthly membership but did not realize it - but when I saw the charges on my credit card and called to inquire, the customer service rep was super responsive and professional and friendly to explain everything as well as promptly issue a refund to my credit card for all unused time. So appreciate that.
Date of experience: June 29, 2016
Hi Kelli:
Thank you for this fantastic review. We are committed and offering the best customer service and are thrilled to hear your positive feedback. If you have any doubts or concerns in the future, please feel free to contact us.
Best Regards,
LiveCareer
With the help I received from Live Career, building my resume was easy! I built my resume and sent it out to 10 different employers seeking employment, I received 4 phone calls for interviews that same afternoon! I am both impressed and very pleased with my resume and will be referring all my friends and family to use this site! Thanks Live Career! I now have the career I have always wanted, with great pay too!
Date of experience: April 20, 2015
Hi April C.,
Congratulations on your new job! We are so happy to be of help. Thanks for recommending us to your family and friends. We wish you all the best in your new career.
Best regards,
Anna
LiveCareer
Anna thank you for your reply, however I would like to point out that yes u might have it in your small print that it is auto renew, however given the amount of complaints about your company online perhaps you should actually make an option, would you like auto renew at £22.95 per month, yes or no! You can also see that there is no activity on the account and perhaps send a reminder that we are paying for something that we are not using! Well done in scamming hundreds of pounds off people
Date of experience: July 17, 2015
Hi Margaret G.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service.
Our record shows that the subscription has already been cancelled by one of our representatives. We have also sent you a cancellation confirmation email for your records. As a courtesy, I have refunded the last charged for £22.95. Unfortunately, this is the maximum that we can refund. We do state on the sales page that the subscription auto renews on the 15th day if not canceled. We also mention this on every page in the payment process as well as in the order confirmation email we sent you after your purchase.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me if you have any further issues. Please email me at anna.b@livecareer-support.com
Best Regards,
Anna
LiveCareer
Whatever you do, do not use this site! They tell you its a "free" trial and then charge you $32 when it says clearly on their site that the subscription is $ 7.99. Tried to discuss this with them and they shut me down and kept the charges. Beware!
Date of experience: September 25, 2015
Hi Leann S.,
I’m very sorry that you have had this experience with our service. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. You were also sent an email confirmation of the purchase that also listed the monthly rate and the date that your subscription would auto renew.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
BEWARE of auto billing for $34.95 month that starts as soon as you sign up for $1.95 14-day trial. Wish I had seen all the complaints before signing up, cost me $80.00+ USD for a 1 page 1 time resume. Complete RIPOFF!
Date of experience: May 4, 2014
Dear Janet,
Thanks for your comments.
We take great care in letting our customers know what they are subscribing to. We are very clear that when you subscribe there is an auto-renewing feature for which you can cancel anytime. If the subscription has not been cancelled, a monthly rate will be billed for $34.95. Aside from these details, we also sent a payment confirmation to the e-mail address you’ve use when you signed up, stating the amount of what you have subscribed for and the date of the auto-renewal.
Janet, we also make cancelling really easy as we give 4 ways to cancel a subscription if service is no longer be needed: By calling our customer service number at 1-888-816-0576, 17 hours a day, 7 days a week; by live chat, by e-mail at customerservice@livecareer.com, or you can even go to our website, where there is a self-cancellation feature under the “My Account” section.
Please contact us as soon as possible so that we may resolve this issue.
Best regards,
LiveCareer
Great service and easy to use! I was surprised to receive job postings in my mailbox which allow me to not miss any opportunities. I recommend this service to anyone who is looking to elevate or seeking a new career.
Date of experience: January 15, 2015
Hi Jonathan C,
We are so happy to help and glad you found our site easy to use. We wish you the best in your career search.
Best Regards,
Anna
LiveCareer
This peoples has strangest terms, conditions and worst policies when stealing your money without your authorization. I have been a victim of this and they added me to automatic subscription and took the money without even a single notification not even a billing email. Stay away dear job seekers.
Date of experience: October 13, 2015
Hi Victim L.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. Please email me at anna.b@livecareer-support.com
Best Regards,
Anna
LiveCareer
I called your customer service line and was promptly and cheerfully greeted by your customer service representative Jonathon Del Valle. He was extremely helpful with the problem that I had. He made it a very pleasant experience. I would highly recommend your site to anyone.
Thank you Wanda Pyatt
Date of experience: June 10, 2016
Hi Wanda:
Thank you for this wonderful review! We are glad to hear that Jonathan was able to assist you with your issue and gave you a pleasant experience as our customer service representative. We also want to thank you for recommending us to all your friends and family.
Best Regards,
LiveCareer
The service, helping you to create your CV was one of the best I have come across. It gave you so many examples and samples for the individual to use, that my CV looks great! Edgar, who was the person I was chatting to on the live chat, was very helpful even when I no longer needed their service, and even though it's procedure for him to try and persuade me to stay. But overall, apart from creating my CV of which I truly didn't make full expected use of their service, but it was there for me to use at my leisure. Just didn't have the time! Overall, a very good service!
Date of experience: July 27, 2016
Hi Oby,
Thank you so much for sharing your excellent experience about the Customer Service provided by Edgar. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer.
Thanks for the feedback, it's very important for us.
Best Regards, LiveCareer
Thank you for creating a professional and easy to format cover letter in less time than it took me to drink my cup of tea. I am so relieved to have this service available, it took the stress of coming up with the with the right words to say.
Date of experience: April 22, 2021
Thank you for sharing your feedback and rating us five stars!
Even though it says that it is $4.95 for 7 days. Make sure you keep reading because it AUTOMATICALLY charges you $34.95 if you do not contact them to cancel your account. I used it that 1 day and the service was not even helpful and then had to pay $34.95 for something I did not end up using at all.
Date of experience: June 15, 2012
Hi Nicole M,
Hi, work at LiveCareer. I apologize for the misunderstanding. The $4.95 subscription is good for 7 days and we rely on you to cancel whenever you are finished. If you do not cancel we will assume that you are still using our service. Many of our customers continue to use our service for several months during their entire job search.
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
LiveCareer
Wish I had taken the time to read these reveiws before I signed on. Thought I was paying a nominal one-time fee to print one resume and ultimately am being billed monthly on my Amex for $34.95! Am still trying to rectify with Amex. Total time-consuming nightmare. Who knew that their address was Cypress and impossible to communicate with. Expensive lesson---STAY AWAY!
Date of experience: September 28, 2011
We appreciate you sharing your experience with us, Phyllis. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.livecareer.com/contact-us
I really liked the service I received from livecareer.com The interface was very easy to use and guided the resume creating process which made for a quick creation. They also glanced over it and offered suggestion to help strengthen. I would recommend this product for anyone who is looking for help making a resume.
Date of experience: July 28, 2015
Hi Robert,
We’re glad that you like our service and found it easy to use. Thank you for recommending us to others. We wish you success in your career search!
Best Regards,
Anna
LiveCareer
I have never written a bad review but I am so mad that I have to on this one! I subscribed for the $1.95 trial to use only one time. Not knowing that I've been charged $40 for the last couple of months without even knowing it! That's a lot for a college student living on their own. So I called once I saw it on my bank statements since I didn't recognize the name and the lady cancelled it for me but told me that the money will not be put back on my account because it says it somewhere on the page that you have to cancel it within two weeks... well that just sucks, I don't even know what to say. I feel foolish for using this site.
Date of experience: May 12, 2015
Hi Dorka N.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Once the subscription has been cancelled, you will no longer be billed any further. We are very committed to providing great service and customer satisfaction, and your feedback will be given to our Marketing team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
For one, the site is amazing in its self. Its user friendly, informative, engaging, and extremely helpful. I did land the job thanks to this awesome site and i called to cancel and i realized their customer service isn't a gimmick either i hit option 3 and spoke directly to Jose/Joseph who was friendly and i decided to go ahead and keep my account this company rocks!
Date of experience: November 2, 2016
Hi Destiny,
Thank you so much for sharing your excellent experience about the Customer Service provided by our agents. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer. Our service is designed to be easy to use without compromising quality of the finished product. We appreciate your detailed and remarkable feedback, it's very important for us.
Best Regards,
LiveCareer
My teenage daughter believed this was a one time charge of $2.99 to assist her with writing her first resume. I just called the company and was told they tried their best to let her understand this was a monthly subscription through email, yet there are no emails in her inbox. The company is unwilling to return the monthly fees.
This indeed is a scam.
Date of experience: July 6, 2013
We appreciate you sharing your experience with us, SE. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.livecareer.com/contact-us
Excellent customer service as well as really easy software that helps create awesome resumes and cover letters. If you're starting a job search, this is a great site to help you with formatting your resumes and letters in a professional and impressive way.
Date of experience: June 25, 2014
Hi Tracy C,
We are so happy that you found the site and service helpful in your job search. We wish you career success!
Best regards,
Anna
LiveCareer
Live Career Resume Builder services was a wonderful experience for me. At first I was a little confused with how to get my resume composed, but I got it. Love the tool! For sure I will recommend your service to others. Thank you!
Date of experience: June 22, 2014
Hi Adrian P.,
We are happy that you had a good experience with our service. Thanks for recommending our site. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
I had a very pleasant experience with livecareer the template for the resume are very professional is very easy to navigate very user friendly and when you call to cancel your subscription is hassle free. If in need in the future I will definitely use live career and I also recommend it to everyone that is looking to stand out from the rest in your job hunting.
Date of experience: August 7, 2014
Hi Lesley T.,
We are so happy that you had a good experience with our service. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
This site is a rip off. They take your credit card and keep charging. It should be a one time fee but it is not, they charge and charge with nothing in return. Guess what you can create a resume on any computer. Save your money.
Date of experience: October 11, 2013
Dear Cathy,
Thanks for your comments.
Customers who signed up for our service are required to enter a credit card information if they want a paid subscription to print, email and download resume and cover letter created. We make every effort to let our subscribers know of our auto- renewal feature. We have it in print when you subscribe and we even e-mail you those details when we send your payment confirmation. We also inform you of the many ways for you to unsubscribe your accounts – either by telephone, live chat with a LiveCareer representative, or by e-mail. If you do not want to use any of our customer service options that we’ve listed, we also have a cancellation feature right on our website through Account Settings.
If you have any questions regarding your subscription, our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com
Best Regards,
Livecareer
Excellent experience with LiveCareer. It makes creating a resume fun and exciting. The suggestions are professional and the application is easy to use.
Date of experience: July 13, 2023
Amazing to hear, thank you for sharing this valuable feedback! We're so grateful for rating us five stars and that you're satisfied with our service!
For the latest employment news and career management advice, follow us on:
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When I has first signed up to make my resume it only charged a couple of dollars and said I could have access to my resume for 14 days. I thought that was a one time fee but in turn kept getting charged $30 a month.
Date of experience: June 23, 2016
Hi Maykalah:
We are sorry to hear this! Please contact us thru a direct message so we can take a closer look at your account and see what can we do to fix this issue.
Best Regards,
LiveCareer
My customer service representative, Dan, was a good listener. He was able to provide me with good options when I was thinking about ending my subscription. This company clearly values customer feedback and shows great flexibility in order to maintain the customer relationship.
Date of experience: March 26, 2017
Thank you for sharing your experience with Dan, we’ll be sure to pass along your positive feedback. If there’s anything else we can assist you with, don’t hesitate to ask!
Live Career provided me with the awesome tool of resume formatting. It made my resume developing experience quick and easy. Also, my many, many, thanks to Patrick in the customer service department for his knowledgeable and professional experience put forth on my behalf!
Date of experience: April 7, 2017
Hi Aletha,,
Great to know how pleased you are with our service and product. Our service is designed to be easy to use without compromising quality of the finished product. Thank you for your feedback about Patrick and how he was able to provide assistance with your request. Thank you for that awesome feedback.
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Hi Jenny K.,
I’m very sorry that you have had this experience with our site and did not get the best customer service experience. Deactivating an account means you will not be able to access any of your resumes, cover letters, or emails, and this action cannot be undone. However, cancellation stops the auto-renewal.
Please contact me directly with the last 4 digits of the card you used to purchase and the card holder’s name so I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer