- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
I was very pleasantly surprised how easy it was to design a professional resume and cover letter. After sending these away to apply for 3 different jobs I obtained 3 interviews and now have a job, thank you for your excellent website.
Date of experience: August 18, 2014
I signed up for a trial subscription in September and created a few resumes. I really liked the site until I realized all its sneaky tactics. It automatically renewed my subscription at the end of October for a whopping $39.80 without so much as a courtesy email that I was involved in a subscription. I thought I signed up for a trial and am suddenly paying $40 bucks without my knowledge. Not to mention when I go to cancel my subscription it employs sneaky tactics saying my resumes and cover letters will be unavailable if I cancel. Extremely disappointed in my experience. Please be aware when signing up!
Tip for consumers:
Be aware of the sneaky tactics!
Date of experience: November 4, 2014
Hi Kelsey O.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
Resume and cover letters will still be available on site even if the account has already been cancelled, however the options to print, email and download will not be accessible if the account is totally expired.
As a courtesy, I refunded the $39.80. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing Team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
The web site live career have been a big asset for my pursuit to finding employment. It took me less than 2 weeks to find a job with live career services. I have recommended them to all of my family and friends.
Date of experience: November 24, 2014
Hi Pierre J.,
Congratulations on your new job! We are glad that you found the site helpful in your job search. We wish you more success in your new career.
Best regards,
Anna
LiveCareer
Awful experience. Not only did I have to keep going back to modify the headers when formatting my resume but I received a call from my bank telling me that my card had been used in upstate NY while I was in Maryland. I never use the card for purchases and the one time I opted to use it to pay for this service I am rewarded with a hacked account and a charge of $170. I would never use or recommend this service to anyone.
Date of experience: January 5, 2015
Hi Jermaine K.,
I’m very sorry that you have had this experience with our service. Our record shows that you signed up for a Resume Builder 14 day full access on January 02,2015. The only charge showing is $1.95 under the account with the email address@gmail.com. The account is still active. You subscription will auto renew on January 16. All of our subscriptions are auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
LiveCareer uses a secure and encrypted connection from GeoTrust to protect our customer’s information. Rest assured that communications (e.g. Credit card numbers) between your browser and this site's web servers are private and secure.
LiveCareer also will not knowingly sell, share, rent or otherwise transfer your information other than in accordance with the terms set forth in our Privacy Policy.
Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
In July I needed to update my resume. I found your site and completed the task. I did not realize that I would be paying for this for the last 7 months. And who needs to update your resume EVERY month. That is a scam. When I finally realized the amount was taken out of my account, I went to my bank to inquire. They had a heck of a time finding the phone number as if this company does not want to be found. They cheated me. I would never recommend this to anyone.
Date of experience: March 3, 2014
We appreciate you sharing your experience with us, Doreen. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.livecareer.com/contact-us
I thoroughly enjoyed the easy to use website. I wrote a cover letter and was able to secure employment with the template. I would recommend sending customers a reminder email before their account is charged to ensure less cancellations and better service!
Date of experience: July 17, 2016
Hi Jenna:
Thank you for this wonderful review! We are happy to hear that you were able to get your cover letter dona and found your new job. We wish you the best of luck in you new job and please feel free to contact us if you have any questions or concerns in the future.
Best Regards,
LiveCareer
Though I have had some concerns with the actual product, the customer service I received from Luis was EXCELLENT! He went above and beyond to solve my billing issue and that was greatly appreciated.
As for the product, it needs work on formatting. When you download or export to Word the formatting is off, like spacing and margins. You also cannot edit once you export to Word which makes the resume close to useless. Many companies and agencies that these resumes are being sent to require a word document and they have to modify it to upload it into their system. It's very unprofessional that the format changes and line spacing is skewed once you export to Word. It looks terrible! This needs to be fixed!
Date of experience: July 15, 2016
Hi Erin:
Thank you for this wonderful review! We are happy to hear that you had an excellent experience with our customer service and Luis was able to take care of your issue and help you out. Also, thank you for the recommendations and feedback and please feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer
I appreciated the resume tools over all, though I had several challenges with logging in and also viewing interview videos.
Expensive product for what was delivered. I wish I hadn't forgotten to cancel for two months-- it was money wasted.
Date of experience: August 16, 2014
Hi Mary H.,
I’m very sorry that you have had this experience with our service. We appreciate your feedback. We are very committed to providing great service and customer satisfaction, and your feedback will be given to our Marketing team.
Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
It's just like other fine print websites. If I pay for something there shoould never be anyway for you to charge me again without my authorization. You should't automatically bill me after 14 days if I don't cancel your product
Tip for consumers:
never do busy with any company that say they will take money from you if you don't call them by a certain date.
Date of experience: September 5, 2014
Hi Taiwan S.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing if not cancelled. This is to ensure no interruption in your service. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
I have refunded the full amount of $35.80 as a courtesy credit. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me again directly if you have any further issues. You can email me at anna. B@livecareer- support.com
Best regards,
Anna
LiveCareer
This website was easy to navigate and a great resource for me. Employers loved my resume and I was easy to create. I am a happy customer. The 14 day trail period was awesome; especially considering being on limited finances. Thanks for having a customer service heart. God Bless You.
Date of experience: July 1, 2014
Hi Azelia S.,
We are glad to be of help. Thanks for expressing your appreciation to our service. We wish you career success!
Best regards,
Anna
LiveCareer
So far, it's ok. Now I am curious to see how well the cover letter "sells" my skills. I want this service for Cover letters. I am changing careers, and I am having difficulty writing the fact that I want a career change. I'm hopeful this site will supply me with the tools to do this. Laura
Date of experience: June 24, 2021
Thank you, Laura, for sharing your feedback and for giving us a great rating.
I certainly did not like the idea of auto renewal. I only wanted to use the service once so that I can take a printout of my resume but having to pay almost $40 for the entire month does not seem right to me. I expected a better price structure.
Date of experience: December 19, 2015
Anna B. [LiveCareer Rep] Greetings resumejohn g, We are very sorry that you have had this experience with the service. We provide the information and explain that the subscription is auto-renewing. The auto renewal is provided with the features of the 14 day subscription on the sales page, its also stated as well on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation of the account is going to prevent the account to enter the monthly subscription. Once it’s canceled, we send a cancellation confirmation email for your records as reference. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com or send me a private message through here and I will assist you with any more concerns.
Best regards,
LiveCareer
Overall it was fairly easy to use. I had some issues with the editing portion and spacing. I was not able to correct the issues with the editing tools that were made available on the sight. When I contacted customer service they informed me that the sight was developed using google chrome. It would have been helpful to know this before I started building my resume. Lastly I was not able to view the finished resume until I paid a modest fee ($2.95). This fee also came with a membership that would charge me a recurring monthly fee of($24.95). They give you 14 days to cancel, so not really free resumes.
Date of experience: May 27, 2016
We are glad that you were able to use our service John and we also apologize that you had some technical errors while trying the service. We are very committed in providing great customer care. Feel free to contact us if you have any concerns or doubts regarding our system so we can provide you with further assistance.
Best Regards,
LiveCareer
A total scam. Stay clear of this Company that offer free CV's. My daughter needed a simple CV for a summer job and used their format. She discovered that she had to pay 1.95 euro to print it and we then discovered that they rolled this into a monthly subscription.
Its turned into a very expensive CV.
Date of experience: December 29, 2017
Hi Angela,
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account:
Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access for $1.95 USD and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time. The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings. If you have any additional concerns regarding your account, please feel free to contact us so we can provide with further assistance. Thank you!
The service was great, easy to use and create. There were a few questions at the finished edit but a quick informative call to your customer service department cleared up the issue making for a very satisfied customer and I would recommend this to any of my friends and family.
Date of experience: June 16, 2016
Hi Gilbert:
Thank you for this amazing review! We are committed to offer all our customer an excellent experience in customer service and it make us glad to hear our agent was able to resolve your issue. Please feel free to contact us in you have questions or concerns.
Best Regards,
LiveCareer
The website clearly states that you can sign up for a free 14 day trial, but it will auto renew and charge you weekly after that. I was charged nearly $40 for half a resume. I thought I had cancelled the free trial, but instead I had unsubscribed to the emails. When I explained my reasonable mistake, the rep was courteous and helped me resolve the error. Ultimately it was my fault for submitting a credit card, but the positive experience I had with the LiveCareer reps helped me appreciate the company.
The templates were very nice, and this service may be just right for those who have a challenge in creating the best looking professional documents.
Thank you LiveCareer.
Date of experience: April 17, 2015
Hi I H.,
We are so happy that you had a good experience with our site and customer service. We wish you all the best!
Best regards,
Anna
LiveCareer
It said it was completely free so I went over the website and decided to go ahead after spending quite some time making the cv, they told me I had to pay a small fee of £1,45 for a week of unlimited cv's. After spending so much time on the cv I just went ahead for the cheapest option of the one week option but a month later they took out £13,50 out of my bank account unauthorised. Outrageous £16 on a cv which at first instance claimed to be Free, disgusting scam..
Date of experience: June 9, 2020
Thank you, Mohamad, our goal is to make sure that our users are satisfied with our services and we’ve fallen short on that for you, we truly apologize. Shortly, you will receive a private message so we can look at your account and give you more details on the matter.
Maria was a great representative. She was more than happy to take care of my cancellation with live career and went ahead and cancelled my previous two transactions immediately. She apologized on the behave of the previous representative who did not cancel my request two months ago. We need more people like maria as she just made my day.
Date of experience: May 26, 2016
Hi Sara D. We are happy to hear that you received the support that you were looking for. Feel free to contact us at customerservice@livecareer.com if you need further assistance on any of the concerns that you may have regarding your account.
Best Regards,
Livecareer
I love it. My only problem is my career field is a little different and you don't have the templates I need.
In fashion styling, theater, and film, we do lists of credits, we only need 1 date, we don't do big descriptions, its really job title, production name, production company and date. I have tried to make one of your templates work, but its a long resume now.
Luckily I remembered where I had made my resumes in the past! You make it very easy.
Date of experience: May 31, 2021
Thank you for sharing your feedback and rating us five stars!
My experience was very great. I called to see why Perfectresume was charging my card and Joe made everything easy. He was very patient and reassured me that he would handle the issue. To resolve the problem, Joe refunded my money back to my account. Calls like these are never stress-free but Joe managed to make it an easy stress-fee call!
Date of experience: August 11, 2016
They deducted money on my account without my consent and later promised to refund my money, however instead they made a second deduction on my account and claimed that they did not do it. These are typical thieves. Run away from such.
They claimed to have cancelled my account, however it is even very active.
Tip for consumers:
I would not recommend anyone to use this site if they value their money. These guys keep chopping your money without your consent.
Products used:
CV Builder
Date of experience: March 1, 2021
We’re sorry to hear that you have not had a positive experience with our company, Andrew.
To explain, when users sign up for our 14-day trial, we're very transparent in disclosing the subscription policy in several areas from the sell page to the order confirmation page, in addition to the payment confirmation email as well. That said, we'd greatly appreciate an opportunity to change your mind about us.
At your earliest convenience, please contact us directly at social@livecareer.com please make sure to include your account information.
I have used live career many times to write cvs and cover letters and even to look for jobs! This time i decided to start a paid membership so that i could email and also print the finished resumes and cover letters- i decided to pay for one month and then cancel immediately. At one point i was told i was entitled to a resume review which i thought was great, and assumed that it was free... only to find out that i was charged $24! Its left me with a very sour taste in my mouth. I was a big fan but now i will think again about using this website - the trust has gone!
Date of experience: July 20, 2017
Thank you for sharing your experience with us, Emma. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
I hate, hate, hate, how companies do the bait and switch on people. They tell you that it will cost you only $4.95 for 7 days of use and the next thing you know your bank account is dinged for $34.95! If you would put THAT in bold print before the $4.95 sales pitch, you at LiveCareer.com would not be getting such ugly reviews.
Date of experience: February 22, 2012
Dear Cathy C,
I apologize for the misunderstanding. The $4.95 subscription is good for 7 days and we rely on you to cancel whenever you are finished. Our renewal policy is listed clearly in normal size font with the subscription option, on the payment confirmation page and purchase confirmation email. If you do not cancel we will assume that you are still using our service. Many of our customers continue to use our service for several months during their entire job search.
To cancel your subscription simply contact us by phone, email, or chat. We also have a self-cancellation method available in your account settings. Inquiries can be emailed to customerservice@livecareer.com and the toll free phone number for customer service is 1-888-816-0576. Please contact us if we can be of any service. We are available 7 days a week from 6am-midnight EST.
Best regards,
LiveCareer
Overall it was a good experience up until the moment it wouldn't let me go any further until I paid $1.95 and said I had 30 days I think and then I would start paying $19.99 a month. I have no use for a resume service monthly. My plan is to get a job and not continue to send out resumes. The sight is good, but when it says it is free that is what the customer thinks. I think that part should be upfront rather than free everywhere. It's not true. Other than that very helpful.
Date of experience: October 12, 2016
Hi Linda, we appreciate you taking the time to review our company and are very glad to know our service was helpful to you. If you ever need anything else, do not hesitate to contact us. Thank you!
Worst CV company ever! They charged my account 32 euro for nothing. They refused give back refund. When you are paying just above 2 euro for CV, they put you on FREE MONEY list! After two months or so you will be surprised as well when looking in you account summary. Everything what they said- it's in Terms and Conditions.
SCAM!
Date of experience: January 20, 2016
Greetings Sintija S, I’m very sorry that you feel that way. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. You can cancel your subscription at any time by calling. Our toll free line is 1-888-816-0576 representatives are available Monday to Friday 9am-9pm EST; Saturday 9am to 6pm EST; Sunday 11am -7pm EST. You can also cancel by logging into your account and clicking on the Name link. Then click on My Settings then Subscription and you can choose to cancel your subscription. You can also cancel your subscription by emailing your subscription cancellation request to customerservice@livecareer.com. Once your subscription is canceled, you'll receive an email confirmation. Often auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder. Additionally, you can click live help to chat with us online to request we cancel your subscription. You can also call us if we can be of any further assist to you.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team.
Best regards,
LiveCareer
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Hi Kristy W.,
Congratulations on your new job! We’re glad to be of help. We wish more success in your new career.
Best regards,
Anna
LiveCareer