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LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
This service was helpful in creating a resume, however I do have an issue with the way the service was provided. All of your advertisements claim that this is a free service, but really charges a fee to download the resume and actually use it. I know this is a business that needs to make a profit, but you should be upfront about your fees. I was very pleased with the customer service I received.
Date of experience: June 14, 2016
Overall, the program works pretty well. It would be nice if it were a little easier to put in your own experience entries. Sometimes the bullets tend to foul up when you don't use the pre written ones.
Customer Service was great to work with when canceling. I will use again when I need it. Thanks!
Date of experience: June 27, 2016
Hi john:
Thank you for taking the time and providing us with this review! Wee take all feedback very seriously because we believe that this is the best way to understand and offer exactly what our customer are looking for while using our product. Once again thank you for your time and please feel free to contact us if you have any questions or concerns int he future.
Best Regards,
LiveCareer
Hi, I went on to live chat with Danieris Ortiz Lopez. My contact was amazing. Very helpful and very fast responses. I would thoroughly recommend Live Career. Their customer service is exceptional and the CV and covering letter they helped me to produce was excellent and what's more very simple to execute! Many thanks. Melanie Riddiford
Date of experience: April 8, 2017
Hi Melanie,
We are excited that you were pleased with the Customer Service provided by Danieris. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at LiveCareer. Thanks for the feedback, it's very important for us.
I don't think it was clear that this was an automatic renewal on this site. I was unable to cancel online and now have a second charge on my account. I called customer service. What a joke. Evidently the customer service representatives don't speak english so that you will just give up.
Date of experience: October 4, 2013
Dear Marian,
Thanks for your comments.
Marian, we take great care in letting our customers know what they are subscribing to. We explain that the subscription is auto-renewing, underneath the description of the subscription in bullet form, as well as in the confirmation email you receive once you subscribe. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
All of our representative speak English and more than willing to help resolve your concern. Our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com.
Best Regards,
LiveCareer
I really appreciate the actual service. The customer service was good. They helped me get a refund for an unnecessary charge. The reason why there are 4 stars and not 5 is because of the 5 minute sales pitch at the end of the conversation. Other than that the service was great!
Date of experience: January 25, 2017
Hi Mary, thank you for that excellent review, it is very appreciated. We are happy to know that our expert was able to resolve everything for you and that you liked our services. If you need anything in the future, just contact us, we’re here for you. Thanks!
There are plenty of resources for job seekers. In my opinion too many that are vary in value. LiveCareer does a great job at filtering high quality resources and tailoring them to your needs. It is a relatively inexpensive service and the customer service is also great.
Date of experience: April 9, 2017
Hi Luis,
Thank you for that awesome feedback. It is great to know how pleased you are with our product and the hassle free experience that we provide. We strive to deliver to you what we do best. We wish you the best in your job search.
This site is RIDICULOUS. I paid the initial fee to make my resume using a re loadable Visa. After reviewing my charges on the card, I then noticed that they charged me for an 7 months at the rate of $34.95! Who thinks that keeping a resume should cost that much per month! REALLY? $420.00 per year? When I contacted them they said my fault for not understanding that they could keep charging me for a one-time service month after month. After objecting, they credited me back 2 months. BEWARE OF THIS SITE
Date of experience: March 19, 2014
Dear Mark,
Thanks for your comments.
Mark, we take great care in letting our customers know what they are subscribing to. All of our subscriptions are auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We offer the option of a monthly subscription, as many of our customers realize that creating a custom resume and cover letter increases their odds of getting the perfect job for them. Thus, they keep their subscription for the duration of their job search.
With regards to the refund processed, it was given as a courtesy credit.
If you have any questions, our Customer Service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com.
Best Regards,
LiveCareer
I only gave one star because 0 was not an option. Complete scam do not waste your time or money! I have been charged fees of $1.07 multiple times and charged $35.80 a couple times and the website promised a one time charge of $1.95 or whatever it was and well that's definitely not the case. And no their website does not make it clear that you will get charged or that you have to unsubscribe to avoid monthly charges.It was supposed to be a one time fee to email myself the resume and it did not come out exactly as it was previewed! SCAM!
Date of experience: May 18, 2014
Dear Larysa,
Thanks for your comments. We welcome all feedback from our customers.
The subscription that you paid has a recurring billing feature and you can cancel at any time. Our subscription prices and policies are clearly stated in the details of the subscription underneath each price option, in bullet point form. We automatically send a payment confirmation to the email address you’ve used upon purchase, stating the amount that you’ve paid for and the auto-renewal date. We even provided several ways to cancel including by phone, live chat, email, and self- cancellation in your Account Settings if service is no longer needed.
LiveCareer is an international company. We processes payments through LiveCareer UK, Ltd. with its offices in London, England. Some banks charge an international transaction fee, even when the charge is in US dollars. The fees for $1.07 are charged by your bank and not LiveCareer.
If you have any questions, our Customer Service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best regards,
LiveCareer
Best customer service - gave a refund for an unused month before I could even live chat them about it! In terms of the resume format - downloading it to word made it a little wonky and difficult to edit outside of their site. There were some changes I couldn't make on the site in terms of how I wanted dates to look or placement of certain things.
Date of experience: December 20, 2016
Hi Megan, thank you for that outstanding review! We are happy to know that our Customer Care Expert was able to help you out. Reviews like this one make us change the way we do things for you. If you need anything else, just contact us, we’re here for you. Thanks!
The website was incredibly easy and flexible. Like how once you enter your information you can toggle between formats to find the one that best fits your needs and preferences. The final product looks great.
Date of experience: June 16, 2016
Hi Dawn:
We are happy to hear that you had a positive experience with our product! Thank you so much for this fantastic feedback. Please feel free to contact us in the future if you have any questions or concerns.
Best regards,
LiveCareer
If your going to help ppl that are in dire situation then help. Everything doesn't have to come with a cost. If i charged everyone for my knowledge i would be beyond financial gainful successful. Be a person of character and not a person of personal gain. God blessed you to bless others. All blessings are not blessings from our God. And you may not be a man/woman of God but one thing for sure. You wake up every morning and that is a blessing. Just as you are given, it is written it can be taken away.
Date of experience: January 23, 2021
To clarify, Dan, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
I was looking a free template to make a quick Resume for my sons aged 16 and 13 so thought great a two week trial. I know that I cancelled it within the time frame as I only used it twice and all within a week. Well I was checking my Visa statement today and to my surprise I was billed $39.80 which is $49.72 Canadian since that is where I live. When I called they also put all the blame on me and could clearly see I have not used it and said it would never happen again but would not refund me the money. I am beyond mad and angry. I think they make it look like you cancel at the time but in reality they do not put it through! What a scam!
Date of experience: May 4, 2015
Hi Kimberly B.,
I’m very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people.
Please contact me directly with the email address you used to create your account so I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I had no idea on how to write my resume in English at first place. However, thanks to this LiveCareer I had no problem in generating my resume in a couple of hours. Besides, first I made a mistake of paying higher rate plan than I originally planned. There was this chatting facility that resolved my concern. She/he accepted my requested and changed my payment plan to a cheaper one which I wanted to purchase.
Thank you very much, I hope you prosper.
JB
Date of experience: October 8, 2018
Hello, Jongbum:
You're very welcome and thank you for taking the time to review us! We’re proud to know that our agents were able to offer you a better pricing option and that you were pleased with our services. If you need anything in the future, please get in touch at any time.
I used this to draft a resume which I couldn't use. And paid what I thought was a 1 off payment but going through my statement they have been double dipping every month since. It adds up 2 hundreds of dollars and I am broke now... I have requested my money back and to cancel it but I'm awaiting their response
Date of experience: October 29, 2015
Hi Julie C.,
I’m very sorry if you were unable to get in touch with our customer service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best Regards,
Anna
LiveCareer
Loved that this website offered templates to work off of in order to build a resume. What I didn't like was the fact that once I downloaded my resume, I couldn't make any tweaks or adjustments through microsoft word. Instead I had to make any changes/adjustments through the website. I ended up downloading at least 10 copies of my resume, each with slight adjustments made according to the job I was applying for. Pretty annoying. However, when I called their customer service department to cancel my membership, Jennifer, the customer support rep, was very courteous, professional, caring and helpful. Great attitude. Because I had such a great CS experience, I will actually reconsider and revisit my membership in the future when they've improved on their downloading features.
Date of experience: July 15, 2016
Hi Andrea:
Thank you so much for taking the time and providing us with this fantastic review! We are happy to hear that you were able get your resume done and that Jennifer was able to help you out while offering you and excellent service with efficiency and professionalism. Also, Thank you for the feedback and recommendations and please feel free to contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer
Needed assistance in cancelling program
Received positive interaction throughout entire phone call even with me asking for things to be repeated
Am grateful to be treated so pleasantly and respectful
Thank you
Date of experience: June 9, 2016
Hello Yvette, Thank you so much for this review. We are glad that you were pleased with our service and with the outcome of resolving your issue. We are committed to providing great customer service. Thanks for the feedback, it's very important for us. Best Regards, LiveCareer
My experience with Live Career was wonderful. Although I have been a small-business owner for many years, I am moving back into the workforce as a teacher. This made my resume quite unique, but I wanted it to show me and my experience in the best light. The representative I worked with spent time with me to make sure she understood my background thoroughly before she worked on my resume. The final resume was amazing, and I was hired quickly. My experience was so good my husband plans to work with Live Career in the next week to update HIS resume!
Date of experience: July 16, 2014
Hi Amy H.,
Congratulations on your new job! We are so happy that you had a good experience with our site and service. We wish you all the best.
Best regards,
Anna
LiveCareer
As someone who has always struggled doing a resume this was the best and easiest Resume Builder I have ever used! Excellent website and customer service. I only canceled my service today because I found a position, the customer service rep was very professional an extremely polite! It took a very short amount of time and absolutely painless to cancel my subscription. Thank you so much for Live Career I have a job because of your website and would not hesitate to use it again!
Date of experience: June 23, 2016
Hi KImberley:
Congratulations! We are so glad to hear that you were able to find a job. Thank you for this wonderful review and we wish you the best of luck in your new job!
Best Regards,
LiveCareer
It's a negative 5... without the "cussing" symbols! They are sneaky! Oh it's "free" to place your resume on one of their many lovely templates... and THAT IS IT! You have to pay to email, download or even print it! Plus, the site kept switching my info around randomly! I kept re-doing and re-doing till it finally accepted it! Then it kept flashing that I had been inactive for over 90 minutes when I JUST FINISHED! Really? AWFUL... I wasted hours out of my day! STAY AWAY!
Date of experience: August 4, 2013
Hi Pink S.
Thanks for your comments.
Our free trial gives you the opportunity to try out our resume builder before deciding to purchase. If you like what you see, we ask you to pay for a subscription. The ability to print, email, or download your resume are only listed as a feature of the paid subscription and are not listed as a feature of the free trial. We're sorry for any confusion.
Please contact us immediately there might be bug that’s why this keeps on happening. This could be due to several factors such as your operating system or your word processor. Luckily, we have customer service available to all of our users 18 hours a day, 7 days a week to help with any issues. Our agents will help to retrieve a clean version of your resume. You can also try downloading a PDF version instead.
Best regards,
LiveCareer
I did not review the user agreement and thought I was just paying a one time fee. When I was billed for the continued service I called to cancel. Gretel (hope I'm spelling her name right) assisted me and was very courteous and helpful.
Date of experience: December 13, 2016
Hi Jose, thank you for that awesome review! We are happy to know that Getel was able to help you out. If you need anything else, just contact us, we’re here for you. Thanks!
The attendant was very efficient and kind. I was able to cancel my account quick. The problem is as I explained to her I did not want to become a member, I only signed for the free 14 days trial. The charge was being made in a card that is a brazilian card so I did not realize it. I did the trial in september 26, so the first 39,80 charge was probably on oct 11. She kindly reimbursed me 3 months, but I was charged for 5 months and I would really appreciate a return of the other 5 months. My account number is *******, Ana Paula Santos Lima
Date of experience: May 24, 2016
Hello Ana
We are happy to hear that you received the support that you were looking for. We are committed to providing great customer services. We take all feedback very seriously.
Contact us if you need any further assistance on any of the concerns that you may have regarding the service.
Best regards,
LiveCareer
LiveCareer offers useful tools and information that is both current and critical to an efficient, worthwhile experience. Their site is easy to navigate and can be tailored to individual needs and desires. Customer service was fast, helpful, and courteous. Very impressive and highly recommended.
Date of experience: June 11, 2016
Hi Ingrid:
Thank you for this amazing review! We are glad to hear that your experience with our product and customer service was excellent. We are committed to offer an excellent customer service with efficiency and able to resolve our customer issues in a quickly manner. Please feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer
It was so simple, quick, professional and damn easy to the level of idiot proof.
I also felt the rating of the C.V. was fair at 70% not like other websites that like to shock you by giving you a v. low initial rating
Date of experience: March 23, 2022
Thank you so much for reviewing us. We're so happy that you had the best experience with us
This place is truly horrible! I bought the 1.95 subscription a couple months ago, cancelled it and my account, re logged in today and was charged 40 DOLLARS. This is not what I signed up for! Tried contacting customer service right away and they said they couldn't do anything for me! Will be contacting my bank right away!
Date of experience: July 14, 2015
Hi Lani M.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I signed up for the trial and then started getting charged $39.80 a month. Now I'm being charged by Resumenow and LiveCareer which are the same. This last month I was charged 3 times for $39.80. The product is good but not for $120 a month. It took me a couple of months to figure out what was going on because the names were not the same. I am now trying customer service and that doesn't sound very encouraging. Stay away. There have to be more reputable sites out there.
Date of experience: April 3, 2016
Greetings Cathy D,
We are very sorry that you feel this way and have had this experience with our services Cathy. We are more than willing to assist you with your concerns. We have sent you a private message so we can assist you in a secure manner.
Regards,
LiveCareer
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Hi Carla:
Thank you for this review! We are committed to offer the best experience with our product and excellent customer service. That is why we take all feedback very seriously. Once again, thank you for this great review and please feel free to contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer