LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
They pride themselves on sending email confirmation when you end your subscription. But if they really cared and wanted to have pride they would send an email reminder that your subscription is about to renew and (over) charged $40 for use of their website. This rate is so extreme and slipped in plain view in the paragraph that you are likely to miss it. You can get the 14 day trial for $1.95 then they will start charging you the 15th day. It is not worth it. Make your own resume or go to a builder that is Actually free. They are still claiming to be the number 1 resume builder out there. Who knows how much they have made off people simply missing the deadline or not even realizing what they are signing up for. Please be watchful. They refused to refund my money.
Date of experience: July 10, 2015
It was easy to use LiveCareer and it helped me create a resume that looked professional and well organized. I will recommend you to family and friends. Thank you for this wonderful service! I got my job! :)
Date of experience: November 4, 2014
Hi Patricia A.,
Congratulations on your new job! We are glad to be of help. Thanks for recommending us to your family and friends. We wish you all the best.
Best regards,
Anna
LiveCareer
I was really having a hard time being considered for interviews for new employment after being let go from my previous job of 6 years…. I posted my "what I thought was an Excellent Resume" because my great background experience and college degree, with all Major Job websites, contacts and recruiters. After numerous times being told to send an updated resume. I knew I needed HELP ASAP! LiveCareer's easy step by step online Resume and Cover Letter makers, helped me Land the Job I was looking for in less than 2 weeks! Best $1.95 I ever spent.
Date of experience: November 17, 2014
Hi Kristina M.,
Congratulations on your new job! We are glad to be of assistance. We wish you all the best in your new career.
Best regards,
Anna
LiveCareer
Mr. Cruz left me completely satisfied, he was extremely helpful and understanding with my issue. I will definitely use this service again just because I know if I have any issue I will be assisted promptly and professionally.
Date of experience: June 9, 2016
Dear Jawuan W. We are excited that you were pleased with the Customer Service provided by Mr. Cruz. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer. Thanks for the feedback, it's very important for us.
Best Regards, LiveCareer
I was reviewing my bank statements and found various charges to my account from LiveCareer, after having cancelled this months ago. David Bermudez, the customer service representative assisting me via online, was EXCELLENT! Kudos to his calm, quick responses and follow through for me. Much appreciated!
Date of experience: June 7, 2016
Hi Laura C.,
Thank you for your positive review. Your feedback is very important to us. We are excited to know that David was able to assist you in a calm and excellent manner. Once again, thank you for using our services.
Best Regards,
The LiveCareer Team
I didn't remember even signing up for this service, until after I lost my job. I woke up to my account being overdrawn. I called and David was very helpful and extremely nice. Every company need more Davids.
Date of experience: June 18, 2016
Hi Kim:
Thank you for providing us with this feedback! We are glad to hear that David was able to resolved your issue and offer you an excellent experience with our customer service. Please feel free to contact us in the future is you have any questions or concerns.
Best Regards,
LiveCareer
When I joined LiveCareer I fell in love with how easy it was to make a professional resume. What i didn't like was the charge on my account because I, like most bus people, forgot the date of the automatic deduction. When I called, Amalia was very understanding and attentive. She helped me with my account and gave me a discount so I could continue to enjoy the website which will let you apply to jobs from there!
Date of experience: August 8, 2019
Shalace,
Thank you so much for your feedback! We love it that you love our site and we're glad that Amalia was able to find a solution for you to continue using our services! We appreciate the 5 stars and know the position you're looking for will come along soon!
I have been very fortunate to experience a lot of career growth the last 3 years. Live career had be prepared every step of the way with resumes and cvs in hand! When I called in about account questions, Nelson was very helpful, knowledgeable, and personable. Always a great experience with Live Career and I am giving Nelson 5 stars!
Products used:
Monthly subscription
Date of experience: November 7, 2019
Hi Kelly, we are glad you love our product if you ever need any help just let us know.
I had previously had confirmation that my account had been cancelled at my request but was shocked to see two payments had been taken from my account. Hector Carranza quickly checked the details and organised for my account to be closed down sending an email to confirm, and reassured me that my refund has been processed. Great customer service, very polite and responsive. Not sure went wrong the first time I requested this. Good job I checked my bank statement.
Date of experience: June 2, 2016
Hi Vicki:
We are very pleased to hear that Hector was able to help you quickly. We want to provide the best customer service to all our customers. We are sorry that you had a bittersweet experience and appreciate very much this type of feedback. If you have any further doubts or issues please feel free to contact us.
Best Regards
LiveCaree
Trying to type up my own resume was annoying and time consuming, even after i had gone to career counselors and taken classes. This website took all of the stress out of the experience and really helped a lot.
Date of experience: April 7, 2022
We're satisfied to hear this and glad we were able to help you in the best possible way. Thank you for your feedback and for rating us five stars.
I have to say that my experience was very helpful and actually put a smile on my face. I have worked in customer service for many of years and it really can go a long way when your representative not only can help assist you but one who can build a rapport outside of business and make you laugh about common everyday issues. Joe my representative made me laugh because he handled my issue but made me laugh about things in common.
Date of experience: August 1, 2016
Hi Tonia,
We are excited to know that you were pleased with how Joe assisted you. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer
This website does not notify you that you will be continuously be charged $39.80 every month until you cancel. Buyers beware and read all the fine print. $120.00 for nothing. Will never use this website again!
Live and learn I guess!
Date of experience: April 9, 2015
Hi Marlon H.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
I have refunded the last charged of $39.80 as a courtesy. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
I first used LiveCareer in 2013 and signed up again this year in May having found myself back in the job market. I find the resources to be extremely helpful, from resume and cover letter writing, to career tips and job search leads. Additionally, the customer service is always top notch. The reps thrive to help and don't try to oversell you anything. Highly recommend LiveCareer to anyone in the market looking for work.
Date of experience: May 30, 2021
Thank you for sharing your feedback and rating us five stars!
This is one of those websites that lures you in with a simple low fee, and then deceptively charges you a whooping 40 bucks without sending you an email notifying anything sort of transaction. This kind of business practice is unacceptable.
Additionally, when I contacted live chat for support, the operator, known as "Ran", was EXTREMELY rude and unhelpful. Absolutely awed in his or her level of unprofessionalism as a customer service rep. There was nothing but arguments and a refusal to see the facts as they present themselves.
Stay FAR FAR away from this website. There are much better options out there, but this one is akin to that of a scam site.
Date of experience: July 20, 2015
Hi Benjamin S.,
I’m very sorry that you have had this experience with our site and you did not have the best customer service experience. Rest assured that this will be taken care of. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Like thousands of others I used this to quickly build a resume and paid the $2 and then immediately called to cancel. It's now the next month and my account was overdrawn by $40 by LiveCareer. Let me be clear... THIS IS FRAUD. I stayed on the phone for almost an hour to cancel. Now I'm still unemployed and my bank account is empty.
Date of experience: December 2, 2015
Hi Haley H, I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation stops the auto-renewal. Once it’s cancelled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com or or check your inbox since I already send you a message to be able to assist you further more.
They keep sucking money from my account even though I have not use them for over two years!
I stopped the payment last year, when they try to get money from my account, they did it again this year, I only sign up a subscription once, and I remember selected no for continues subscription, if I have not used their service for over two years, and has not pay money for the last two years, how can they still getting money from my account!?
Date of experience: March 27, 2017
We appreciate you sharing your experience with us, Yu. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.livecareer.com/contact-us
I initially used Live Career sometime ago, then cancelled, however, recently I needed this service again, I can't tell you enough how important it is to have a "stand-out" resume! I was commended on my resume and all the information that was contained in it, it also allowed me to personalize it for that "stand out" effect not to mention it stood out among the rest! It was well worth the money and time I invested to have me obtain my current position, thank you Live Career!
Date of experience: February 2, 2015
Hi Stpehanie K.
Congratulations on your new career! We are glad that you enjoyed our service. We wish you more success!
Best regards,
Anna
LiveCareer
I have used Live Career several times when I've needed to update my resume and construct cover letters. With all of the choices for creating a resume it makes them appear very professional. The tech support was great when I needed help. The cancellation process is so easy. I have come back several times. I wouldn't use any other service and have referred several people.
Date of experience: October 26, 2016
Hi Michelle,
You just made our day! We strive to make our customers happy. Thanks for taking the time to tell us about your recent experience with our service. At LiveCareer, we take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience.
I needed their services for a one time thing. Canceling my account before I was charged the monthly bill was so simple. I live chatted with Juan, and he took care of everything without pressuring me into to keeping the services! He had a great personality.
Date of experience: March 7, 2017
Hi BillieJo,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Juan was able to fully assist you. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
I agree with what has beed discussed by others. The site states that you will be billed $1.95 for a 14 day trial. However, upon signing up I was charged 27.60 GBP Pounds immediately. Although the site does say the charges will recur at $9.95 weekly every four weeks they immediately charge the $39.80 and do not refund charges. If you can cancel at any time, the first charge should be refundable and only the initial $1.95 should be charged. This is a scam and not as advertised. No one should be charged $39.80 until AFTER four weeks have passed. I know that I was charged $39.80 before my initial 14 days even expired, never received and never received an email confirming my subscription or the original $39.80. I agree, this is definitely fraudulent billing.
Date of experience: May 10, 2016
We apologize that you had this experience with the service Nilufar M. We are very committed in providing great customer service. You may contact us at customerservice@livecareer.com so we can assist you on the concers or doubts you may have regarding your account? We also went ahead and sent you a private message so we can assist you in a direct and secure manner. Looking forward to helping you achieve a timely and secure resolution.
Best Regards,
LiveCareer
I have had to call twice and have received above average support. The agents are very polite, knowledgeable and patient. The online template tool has some flaws in its design for the average user particularly the formatting tool is exasperating. I could sense the support team are well aware of the issue and will go above and beyond to put the customer at ease and diminish the negative impact. I did notice a definite difference in product knowledge between my first tech and my second tech, but a similarity in their language module. I would suggest that you drop the scripted language and allow them to humanize the process, otherwise, you will stifle their creativity and they will become unproductive and dissatisfied.
Date of experience: June 10, 2016
Hi Leslie:
Thank you so much for this review! We take all feedback seriously and appreciate you taking the time and providing us with it. It makes us happy to hear that we were able to resolved your issue. Please feel free to contact us if you have further questions or concerns.
Best Regards
LiveCareer
Site is very good with all the drop down sentences and key words.
I had problems editing the resume in WORD when you add a line or more bullets the line graphics that break up the different sections does not move down with the added line so in screws up the layout of the document. I had to go back into the site to do the editing.
Date of experience: July 2, 2016
Hi Dave:
Thank you for this great review! We are happy to hear that about you pleasant experience with our product and were able to create your resume. We wish the best of luck in your job search and if you have any questions or concerns feel more than free to contact us.
Best Regards,
LiveCareer
I use this service to make my boyfriend a resume. For initially $1.95 but later charged his bank account for $59.49 after the 14 day trial. Upon signing up for the service I was told they will be charged $6.99 a month. I called customer service which was no help she couldn't even tell me what my monthly rate was supposed to be and even if you add up 699 per week it still doesn't add up to $59.49 this service is just a scam please be aware they will take your money and will not return it.
Date of experience: April 20, 2015
Hi Kim G.,
I’m very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. We offer a 14 day access that auto-renews at $59.40 on the 15th day billed every 12 weeks if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
Please contact me directly with the email address you used to create your account so I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I paid 19.99 for what I thought was a cover letter. I finished it and sent it in, only to find the following two months I was charged 39.99 for other services like a resume that I was not aware I had purchased. There was no email or indication that I was being charged until I checked my bank statements. So buyer beware!
Date of experience: August 10, 2014
Hi Diana S.,
I’m very sorry that you have had this experience with our service. I would appreciate if you would contact me directly with the email address you used to create your account so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
After not being in the workforce for 24 years because of my commitment to raising a family, I was at a loss as to where to start in order to re-emerge into the land of the working woman. LiveCareer's resume builder has helped eliminate the confusion.
Date of experience: June 20, 2021
Thank you for sharing your feedback and rating us five stars!
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Hi Britta H.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal.
A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service. Customers can cancel at any time.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer