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LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
It's not until you are completely done building the resume with the "Free" resource that you get the notice that if you want to download the resume to anything but a text format you have to pay! Well if you want it professional looking you're stuck! Be sure you cancel your subscription immediately or you will get charged and there is no option to give you a refund. It's apparent this is a problem because the customer service rep had a well rehearsed/well read statement in response to my complaint. A little more information about the potential costs prior to using the source to build a resume would be a more honest business practice. This charge at the end felt sneaky! Very Frustrating! Also, when you download into the word version, it doesn't transfer the formatting perfectly and if you want to make a change, it's nearly impossible to make it work. What a mess! So I pay a fee that I wasn't expecting and then the product I receive is "broken" Nice job Live Career!
Date of experience: July 10, 2015
Called customer care today and asked them that I did not authorized the charges, i was charged $2.99 for 14 days but never said anything that they will charged their my account after. I will dispute the charges and will make sure to tell everyone not to use their service. Such a scam! I will report this to BBB and other agency... people be aware and read the fine lines! So sick!
Date of experience: October 16, 2013
Dear Mae,
Thanks for your comments.
We are very clear that when you subscribe there is an auto-renewing feature for which you can cancel any time. If you don’t cancel your subscription, we will bill you at the monthly rate of $34.95. We state this on our subscription sales page and we sent you your payment confirmation to the e-mail address that you use when you signed up, which includes the date of the auto-renewal. We also give you multiple ways to cancel your subscription by phone, chat, e-mail or you can even go to our website, where there is a self-cancellation feature under the “My Account” section.
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com
Best Regards,
Livecareer
Do not, I repeat, do not give this website your credit card number! As most of the other reviewers on this site, I was scammed! And since I'm Canadian, it ended up being $52.00! It's nice to know that this site likes to take advantage of unemployed people!
Date of experience: April 13, 2015
Hi Valerie W.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your account settings.
As checked, since you were to able to cancel on April 13th, you will not be billed any further and can still use the service up until May 8th. We have also sent you a cancellation confirmation email for your records.
Please contact me again if you have any further issues.
Best Regards,
Anna
LiveCareer
If only I had read the reviews of livecareer.com prior to using it. As others have experienced, I was advised that I could utilize the resume format for 14 days for $1.95. I did not notice the statement that if using a debit card an international fee would be charged. The format was ok, but accessing the program to make edits was difficult. Two weeks later my debit card was charged $39.80 and $1.19 international fee for what the representative says is a subscription I authorized. I did not agree to any continuation but she insisted that the site indicates that unless otherwise cancelled your use is considered a subscription. DO NOT USE THIS SITE.
Date of experience: August 4, 2015
Hi Kathleen M.,
I’m very sorry that you have had this experience with our service and encountered editing issues. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
As an international company, LiveCareer processes payments through LiveCareer UK, Ltd. with its offices in London, England. Some banks charge an international transaction fee, even when the charge is in US dollars. These fees are charged by your bank and not LiveCareer.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing and Product team. Please contact me if you have any further issues. Please email me at anna.b@livecareer-support.com
Best Regards,
Anna
LiveCareer
I just signed up an account and used it during the trial period then forgot it. Then I found it automatically charged me $40 without noticing me anything. I contacted the customer services but they refused to refund me because "Requested refund after billing date". WTF! How can I know I was charged before the billing date? I feel it's a fraudulent company just profiting from careless users like me!
Date of experience: March 16, 2016
We are really sorry you feel that way about our service. We are very committed to providing great customer service and again are very sorry that you had this experience.We have sent you a private message to further assist your concerns on a secure manner.
Best regards,
LiveCareer
They have different templates available, but after you download, it loses its original formatting if you want to make any changes. Therefore, it is NOT user-friendly and requires a LOT of time spent trying to get edits to appear in original format.
Date of experience: November 13, 2013
Dear Shirley,
Thanks for your comments.
We apologize if you encounter formatting errors. This could be due to several factors such as your operating system or your word processor. We have customer service available to all of our users 18 hours a day, 7 days a week to help with any issues. Our agents will help to retrieve a clean version of your resume. You can also try downloading a PDF version instead.
You can contact our customer service team for help at our toll free number at 1-888-816-0576 or via live chat.
Best regards,
LiveCareer
If your having issues online finding the right site to make your resume LOOK NO MORE!
I was getting so fed up with creating resumes than when you went back to change something the site would freeze, or you would lose your hard work... this site is so worth the 1.97 that's it... can you imagine if your not worth that much to get the job you always wanted?
I'd rate this site higher than the 5 stars... it was so easy so professional looking and they cancelled my membership on request when I didn't need it any more!
THE BEST RESUME SITE. BY FAR!
Date of experience: July 6, 2016
You just made our day, Kathy! We strive to make our customers happy and we take your feedback to heart. In fact, we rely on it to continually improve our customer’s experience.
This site was very easy to navigate. I created a beautiful resume and when I gave it to my current employer they even remarked how professional it was. It was easy to make changes and amendments, as I would finish one section and then realize I wanted to add something to a different section. I would highly recommend this site to anyone looking to update or create a resume.
Date of experience: January 20, 2015
Hi Patrick M.,
We are so happy that you found the site easy to use and helpful. Thanks for recommending us to others.
Best regards,
Anna
LiveCareer
Live Career created a site called My Perfect Resume so they can scam people into a subscription from 2 websites. They will tell you they are charging a minimal fee and then will bill you monthly until you discover it and report them. Terrible scam; they know exactly what they are doing!
Date of experience: January 11, 2016
Greetings Anna R, so sorry that you fell that way we already replied one of you comment earlier today. If you need more assistant you can send me a private message and I will review you account to see if I can be of further assistant. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team.
Best Regards,
Live Career
It looks like you can build resume for free, the after you spend lots of time on it, it says you have to pay. I got 3$ trial and then will just cancel, but it should say right up front that you are going to have to pay to get your resume.
Date of experience: February 25, 2020
Thank you for taking the time to share your thoughts, Sherry!
Our basic access accounts allow you to create and download a plain text version of your resume and cover letter using our examples and tips. If you would like to download, print or email a professionally formatted version of your resume using our copyrighted templates in a PDF or Word form you will need to subscribe.
We are always open to suggestions on ways we can improve and thank you for providing us with your feedback.
I wanted to cancel my account, but was dreading the call and expected a less than easy way to do that and an amount of stonewalling.
Instead I spoke to Kenneth who was very polite and quick acting, he handled my issue to my satisfaction
Date of experience: June 22, 2016
Hi Joe:
Thank you for you awesome review! We are glad to hear that Kenneth was able to resolved your issue and offer you an excellent customer service. Please feel free to contact us in the future if you have questions or concerns.
Best Regards,
LiveCareer
Creating my resume was very fast and efficient, I enjoyed the multiple choice for the job categories and experiences I was provided with do to English not being my first language and it is harder for me to type or write proper information. I recommend this to everyone for a great resume.
Date of experience: May 22, 2021
Thank you for sharing your feedback and rating us five stars!
Easy to navigate. Well built website with tons of options. Also when you are ready to cancel the staff and support are friendly and easy to work with. I was hired within two weeks of finishing my resume. Especially love the specific job resumes and the word choices they give you to help you.
Date of experience: October 19, 2016
Hi Amber,
Thank you very much for sharing your great experience with our product and our staff. We appreciate that you let us know that you landed a job, those are terrific news. It is great to know how pleased you are with our product and the results you were able to get. We strive to deliver to you what we do best and we wish you the best with your new job.
Thanks!
I attempted the use of the service Resume now. I was not pleased with the services due to dates being scrambled on my resume, etc. I cancelled my service but money was still deducted from my account. The live chat representative was very kind in assisting me and very direct. I appreciated this approach as to asking specifically what I wanted. Obviously, I wanted my money returned. They took care of it immediately. I am very pleased with this type of service.
Date of experience: June 13, 2016
Hi Berverly:
Thank you for this great review! We are glad to hear that are representative was able to resolved your issue and he did it offering you the efficiency and professionalism we are committed to bring out. Please feel free to contacts if you have any questions or concerns in the future.
Best Regards,
LiveCareer
Like many others before me, I was charged $34 for no good reason. If the company is so transparent and upfront as they claim, why so many disgruntled customers?
I should have googled LIVECAREER* before doing anything with them; I would have never given them a chance to cheat me out of my money. I wan't the charges reversed!
Date of experience: July 23, 2013
Hi Ewa G.
Thanks for your comments.
We are very clear that when you subscribe there is an auto-renewing feature, and if you don’t cancel your subscription, we will bill you at the monthly rate of $34.95. We inform you of this feature on your payment confirmation page and again give you this information when we send you your payment confirmation to the e-mail address that you give us.
We give you multiple ways to cancel your subscription: By calling our customer service number at 1-888-816-0576, 17 hours a day, 7 days a week; by live chat, by e-mail at customerservice@livecareer.com, or you can even go to our website, where there is a self-cancellation feature under the “My Account” section.
Best regards,
LiveCareer
I have not had to prepare a resume in more than 20 years. Not knowing where to start, I found your sight to be very informative and easy to use. If not for the recommendations and tips I would not have been able to put together a resume. The choice of styles was great addition. I will certainly use LiveCareer again and pass the word to friends and family.
Date of experience: June 23, 2014
Hi Yvonne G.,
We are happy that you found the site helpful. Thanks for your recommendation and considering our service in the future. We wish you career success!
Best regards,
Anna
LiveCareer
Misleading website with the cost... Im sure it actually said nothing about the 7 day free trial even costing anything, the reason being is I laughed at the choices because you would only need it once possibly a day... Then BAM after 2 hours of filling the fukn form out $4.95 to use what I just spent valuable time doing... CRIMINALS, there are laws in aus that prosecute misleading advertising... By the way I have alot of friends in india... In this game your playing...
Date of experience: October 18, 2011
Dear Kevy J,
Our free trial gives you the opportunity to try out our resume builder before deciding to purchase. If you like what you see, we ask you to pay for a subscription. The ability to print, email, or download your resume are only listed as a feature of the paid subscription and are not listed as a feature of the free trail. We're sorry for any confusion.
Best regards,
LiveCareer
Excellent... This site was easy to use, I found quality material. I was able to make and download my resume and cover which were formatted in a professional and appealing manner. I actually got a good job within a week of submitting my resume.
Thank you, I would recommend this site to anyone looking for employment.
Date of experience: November 5, 2014
Hi Laura L.,
Congratulations on your new job! We are so happy that you loved our service. We wish you more success in your new career.
Best regards,
Anna
LiveCareer
COMPLETE SCAM! Just got a call from AMEX about fraudulent activity on our account. Sure enough it was a $34.95 charge from livecareer.com that I never agreed to or knew about when I purchased the right to print a supposed free resume on their site a week ago. I should have known. Please beware and stay away! Luckily AMEX will not pay it and I deactivated the resume account so hopefully we are rid of them for good.
Date of experience: March 19, 2013
Dear Sandy,
I apologize for the misunderstanding. Our free trial gives you the opportunity to try out our resume builder before deciding to purchase. If you like what you see, we ask you to pay for a subscription. The ability to print, email, or download your resume are only listed as a feature of the paid subscription and are not listed as a feature of the free trial. We're sorry for any confusion.
The option you chose is good for 7 days and then it auto-renews. Underneath the subscription options in the same size font we state that the subscription will auto-renew on the 8th day. Once you cancel you will no longer be charged. Additionally, we state that on confirmation page, as well as in the email confirmation you received. We do offer several ways to cancel including by phone, live chat, email, and self- cancellation in your Account Settings!
You can also contact our customer service team for help! We are available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
LiveCareer
Paid 1.95 to print out my resume, did not sign up for a subscription. 5 months later notice they have taken over 200 dollars in recurring charges. Company is based out of San Francisco and preys on its bait and switch tactics. I feel robbed and angry. To their customer service, please don't comment on this review with your fake sincerity regarding your practices, if you cared their would not be nearly 600 one star reviews regarding your site. The CEO of this company is James Freundlich from New York, he has made millions from us suckers. This company actually has a manual for dealing with customers who feel they have been scammed. Do a search, you will find it.
Tip for consumers:
James Freundlich is the thief who stole your money.
Date of experience: October 16, 2015
Hi John M,
I’m very sorry that you have had this experience with our service. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. You were also sent an email confirmation of the purchase that also listed the monthly rate and the date that your subscription would auto renew.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. Please email me at anna.b@livecareer-support.com.
Best Regards,
Anna
LiveCareer
I used a template to create a resume and it looked good when I reviewed it online; however, when I downloaded it, the formatting was problematic. I call Customer Service and spoke to Alexis who helped me with all of my concerns. He was kind, patient, very knowledgeable about the product, and provided excellent customer service.
Date of experience: June 21, 2016
Hi Felicia:
Thank you for this great review! We are glad to hear that you had a pleasant experience with our product and customer service. We are committed to offer the best experience with both and it make us happy to hear that Alexis was able to resolved your issue with efficiency and professionalism. Please feel free to contact us if you have any questions or concerns in the future.
Best Regards,
LiveCareer
We called to cancel an account that was cancelled 9 months ago with a documented email and they did not refund the money. I am opening a dispute with my credit card company.
2 days later: updated to 2 stars from 1 star.
After my credit card company contacted them I was able to get all my money back. They sent me an email stating that they were wrong and the account should have been canceled based on my email.
Date of experience: April 2, 2019
Hello, Judy -
We sincerely apologize for this whole misunderstanding, we absolutely understand your concern. Our goal is to make sure you’re satisfied with our service. If we’ve fallen short on that for you, we deeply apologize. If you ever need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.
Although I have a lot of experience in my field of Education, I was not sure how to produce a good resume that could capture the attention of prospective employers. I was in the process of changing employer. The last time I wrote a resume was 8 years ago. I decide to sign up with LiveCareer. On LiveCareer, I received so many helpful hints on how to prepare an outstanding resume and cover letter. I downloaded the cover letter and resume to my computer and tweaked them before sending them out. Within two weeks, I was interviewed, and given a position with a company. I decide at that point to cancel my membership with LiveCareer, since I was no longer going to use it. The cancellation process was hassle free, and the young lady who processed it was very courteous, organized, and professional.
I would greatly recommend LiveCareer to anyone who wants help in producing great resume and cover letter.
Rating of Website: 5 stars
Date of experience: July 14, 2014
Hi Hilton T.,
Congratulations on your new job! We are so happy that you had a good experience with our site and customer service. We wish you all the best.
Best regards,
Anna
LiveCareer
Like many other people, I signed up with LiveCareer in order to easily make a resume. I paid for the 14-day trial, but forgot to cancel my subscription after that, as being a college student can be rather distracting. Two months later, I discover the two 40 dollar payments on my checking account. Naturally, this was rather distressing, so I contacted customer support. Thankfully, they have stated that they will be reimbursing me in full for both months of payments. If the transactions aren't posted within the expected time, I will definitely be making contact with them again.
Decent service, with some rather tricky billing guidelines. Also rather expensive. If you can afford it, it's not a bad service. But if you are currently job-hunting, or are low on funds, I would recommend just creating a resume on your own.
Date of experience: May 21, 2016
Thank you for the feedback Connor T. We are committed to providing great customer service. We take all feedback very seriously. Feel free to contact us if you need further assistance on any of the concerns that you may have regarding the service.
Best Regards,
Livecareer
They said my subscription had been cancelled but charges kept posting to my credit card. The customer service representative was a defensive jerk and of no help. They refused to refund my credit card charges after the date the subscription expired. Finally after multiple trips to talk to their supervisor and further investigation they agreed to the refund.
Stay away from this website!
Date of experience: November 14, 2015
Greetings Karla J, I’m very sorry that you have had this experience with our service. We hope that the final resolution have been pleasant to you. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com.
Best Regards,
Live Career
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Hi Darcy B.,
I’m very sorry that you have had this experience with our site and service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal to keep our customers informed.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing and Product team. Please contact me directly if you have any further issues. Please email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer