LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
With the help of their resume and cover letter tools I got multiple interview requests and job offers. Whether that was due to the help of their product or just my overall awesomeness, who knows?!;-) Subscription is a little pricey but worth it for a month or two. They clearly state that you will be enrolled in reoccurring monthly payments when you sign up, so be mindful of that. When you want to cancel, just live chat with them and it's a simple process. Alejandro and Andres were very helpful both times I live chatted. They offered reduced pricing to keep me from cancelling (as low as $4 a month for life). Very temping. Would use again but hopefully I won't need to. B-)
Date of experience: August 24, 2017
This is a Scam! Build your free resume, pay $1.95 to print it so you can hopefully get a job right? Watch out because you just Signed up for them to take $40 a month out of you! Forget the 24 hour support! If you have an hour or two kill then you might reach someone. What do you get for that $40. Well the customer service rep who we will call Peggy (because dude sounds like Peggy from that capital one scam commercial lmao!) Couldn't answer that for me. Long story short if your looking to get screwed then go spend the hundred on a hooker, at least the hooker isn't gonna screw you with fine print! Beware!
Tip for consumers:
Scam
Date of experience: March 21, 2015
Hi Mr P.,
I’m very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service.
Please contact me directly with the email address you used to create your account so I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
This $#*!ing website charged me for 12 months. I just realized that I was being charged on my AmEx for something that I never used. The last time I used this website was to make a resume for my Technical Writing class for a trial period of $3. It's weird that nobody seems to be interested about the voice of these many people who were cheated by this cheap money making act. They took more than $400 from mt credit card. Be aware folks! $#*! LIVECAREER.COM!
Date of experience: March 4, 2014
Dear Sam,
Thanks for your comments.
We are very clear that when you subscribe there is an auto-renewing feature for which you can cancel anytime and if you don’t cancel your subscription, we will bill you at the monthly rate of $34.95. We state this feature on your payment confirmation page and again give you this information when we send you your payment confirmation to the e-mail address that you use when you signed up. We give you multiple ways to cancel your subscription: By phone, live chat, e-mail or you can even go to our website, where there is a self-cancellation feature under the “My Account” section to avoid incurring this charge if service is no longer needed.
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com
Best Regards,
LiveCareer
I am a high school student that only needed to print a resume one time. Upon paying the $1.95 for printing once, the resume never printed and I still paid the $1.95 because I figured it wasn't that bad. Little did I know that after trying to cancel my subscription that day, it never went through and I was just charged $39.80 for a service I NEVER USED. I'm so frustrated and angry with the deception this website contains.
Date of experience: March 19, 2015
Hi Emma K.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account so that I can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I absolutely loved working in the provided templates. I was even able to do resumes for several other people during the time that I had the account. Will consider re-enrolling if I am able to start up the resume business I have in mind.
Thank you again!
Date of experience: September 22, 2014
Hi Judith M.,
We are glad that you enjoyed the site. We wish you the best in all of your endeavors.
Best regards,
Anna
LiveaCareer
I had a wonderful experience with Live Career. Their website is very user friendly and offers a wide range of choices in concert with looking for a job. Great for preparing to get out in the market with a clear awareness of what is necessary for today.
Date of experience: December 12, 2014
Hi Jill B.,
We are so glad that you had a good experience with our site. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
Horrible! At first they charged me only $1.95 to my account then later charged me $35.80. When I called to cancel my account and dispute the charge I was put on hold for almost 20 minutes. And still after that the charge or account didn't go away.
Date of experience: January 26, 2015
Hi Alexis C.,
I’m very sorry that you did not get the best customer service experience. I want to make this right for you. I would appreciate if you would contact me directly with the email address you used to create your account so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Very helpful and I am satisfied. I could not afford the fee but I see a real use for this among some people that are not as adept at writing a resume or cover letter. I will bring up this site at a place I volunteer for...
Date of experience: May 21, 2016
Thank you for the feedback Gary J.We are committed to providing great customer service. We take all feedback very seriously. Feel free to contact us if you need further assistance on any of the concerns that you may have regarding the service.
Best Regards,
Livecareer
It would not allow me to use any of my credit cards other than my main bank account. Very frustrating and uncomfortable. After all of the time and effort put into the resume what choice do I have but to use my main bank info. Very upsetting
Date of experience: March 17, 2021
We’re very alarmed to know that you feel this way, and are certainly prepared to change the experience you had with us.
We'd like to hear from you directly to make sure that this gets resolved. At your earliest convenience, please contact us directly at social@livecareer.com please make sure to include your account information. We are certainly committed to changing your mind about us and making sure that you receive the excellent customer service on which we pride ourselves.
I spoke with Joe a few minutes regarding my account. I had requested a cancellation prior that had not been received. Joe proceeded to cancel my account as well as credit my account for the current charges. I really appreciate his help and he was most helpful.
Date of experience: September 28, 2016
Hi Kim,
We are excited that you were pleased with the Customer Service provided by Joe. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at LiveCareer. Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer
Live career was excellent with providing me with a easy way to prepare my resume.It was precise and to the point. I will use this website for future uses if ever the occasion should arise. I would recommend this website to anyone.
Date of experience: July 13, 2014
Hi Jessie P.,
We are happy that found the site easy to use. Thanks so much for recommending us. We wish you best of luck in your job search.
Best regards,
Anna
LiveCareer
Same experience. The bait and switch is breathtaking. A monthly fee is $3 an annual ~$40 but if you get the free trial and it rolls over they blithely go ahead and charge you $40 repeating month over month. What a nightmare.
Date of experience: April 24, 2015
Hi Toast C.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your account settings.
As checked, since you were to able to cancel on April 24th, you will not be billed any further and can still use the service up until May 11th. We have also sent you a cancellation confirmation email for your records.
Please contact me again if you have any further issues.
Best Regards,
Anna
LiveCareer
I first used LiveCareer for writing a cover letter, due to not having written a cover letter in the past. I found the site very easy to use. My only concern was that there was an ongoing charge for using the site, which I did not realize at the time I signed up. Since I only needed the site for a single time, I contacted customer support and they quickly removed my charges, without any hassle. I was truly expecting to have to put up a fight, but their customer service, through chat, was excellent. I will use this service again in the future.
Date of experience: June 17, 2016
Hi Todd:
We are glad to help! Thank you so much for this great review. It make us happy to hear that you were able to create your cover letter and had an positive experience with our product. If you have any questions or concerns in the future please feel free to contact us.
Best Regards,
LiveCareer
The site helped me create my best resume because it has good templates and it provides guidance on how to word the resume. A problem I had was that the site was terribly slow! The webpage froze often and this was a huge inconvenience. Worst, sections kept jumping around and I had to keep using the up and down button in "manage sections" to correct the problem. Also, sections of resume kept disappearing completely and I had to continually rewrite the section. It was a nightmare! It took me so many hours to create a resume that should have taken less time.
If the problems I mentioned are corrected, the site will be great.
Date of experience: September 3, 2015
Hi Bena A.,
We’re glad to be of help, however I’m very sorry if you encountered site issues. Clearing browsing history, cache and cookies will help or by changing browser as well.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Product team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
Mary H. Was exceptionally held full. She definitely was able to resolve the incovinience of the charge made to my bank account with out my knowledge. She help me and gave me no hassle or inconvenience. Thank you so much Mary H. The customer service industry needs more representatives like you. Thanks again.
Date of experience: July 19, 2016
Hi Vanessa:
We are so happy that Mary was able to help you out. We appreciate your feedback very much, it changes the way we do things. If you need further assistance please do not hesitate to contact us.
Best Regards,
LiveCareer
Was easy quick and fast to build my resume. I had no issues with cancelation either. Got a job the next day! Great and easy formats to choose from for the type of styles you want your resume to look like!
Date of experience: June 26, 2014
Hi April T.,
Congratulations on your new job! We are glad that you found the service fast and easy. Best of luck in your new career.
Best regards,
Anna
LiveCareer
I made one cover letter. I thought it was going to cost me $1.90 as advertised. I was scammed and charge $39.50 because I didn't cancel after 14 days. I had no idea this was the case. I feel so deceived and there customer service line told me that I had made a mistake and they were unable to help me. I hope others can read this and be warned. Don't do it!
Date of experience: July 30, 2015
We appreciate you sharing your experience with us, Leslie. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.livecareer.com/contact-us
Do not use this website. I have paid a monthly subscription fee and every time I go to use the website to build a resume, they ask for another payment before I can download it. Several emails trying to rectify and I am still getting the run around. I have missed job opportunities because of this. Do not use this site.
Date of experience: October 26, 2015
Hi Rowena K.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best Regards,
Anna
LiveCareer
Alexis worked with me on my professional resume, on the phone, for over an hour. ~Somehow, the resume I created on MyPerfectResume, had large gaps in some parts of the resume. Alexis was very patient, reformatted the whole thing to my satisfaction~~even reducing my resume from 3 to 2 pages! He also sent me a finished copy of my finished resume to my email! I wish just my family members could be so patient! Thank you very much... as I have used your service for several years :)
Date of experience: July 28, 2016
Hi Lisa, Thank you for that terrific feedback. It is great to know how pleased you are with how Alexis was able to format your resume, resulting that you are now satisfied on how your resume looks now.
Best regards,
LiveCareer
Using a professional resume service really helped me to highlight my strengths to employers. I accepted a position, but my phone still won't stop ringing for interview requests. I highly recommend this service.
Date of experience: June 19, 2014
Hi May D.,
Congratulations on your new job! We are happy to hear our customer’s success stories. We wish you all the best!
Best regards,
Anna
LiveCareer
I used this live career to make a cover letter and a resume... It was easy and very user friendly... The same day I was able to print both out and send it along with my application... Thanks to live career for helping me land the job... I would definitely recommend it to anyone having trouble building a resume or cover letter
Date of experience: September 30, 2014
Hi Elizabeth D.,
Congratulations on your new job! We’re glad to be of help. We wish you all the best.
Best regards,
Anna
LiveCareer
I was able to complete my resume within an hour with the great suggestions that are given for every area.
I would defiantly recommend this to my friends and family. It was very efficient and the price was good.
Not sure just did a web search and I chose this one
I needed a quick resume
Date of experience: April 25, 2020
We appreciate you taking a moment to share your satisfaction with us!
Customer service agent who I spoke with answered all of my questions, was peasant, helpful, and forthright with the information I was seeking. I feel like there really is an ally in this remote and increasingly impersonal job lottery where one seems to need a detailed resume for even a waitress position. Seeking a spot in today's job market is scary. Finding a spot a spot to apply your talents, work hard, and stop worrying about the bills once again is truly hard to find. I have not been out of work for many years and the changes since that time are not good ones for American workers, but since we deal woth reality, Libe Career has truly been a candle in the dark.
Date of experience: May 21, 2016
Greetings Marianne M.
Thank you for the feedback. We are committed to providing great customer service. We take all feedback very seriously. We are glad that you were satisfied with our service.
Best Regards,
Livecareer
Nicole Fernandez was amazing! I was in a mad panic at the thought of my resume that I had worked so hard on was gone! But she was able to find it and bring it back to my page. She answered all of my other questions quickly and in a very professional manner! SHE WAS AMAZING! She made me day! Thank you so much Nicole
Date of experience: September 28, 2017
Hi Carrei,
Thank you for sharing your experience with Nicole, we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
I paid 200.00 for a resume I could have done for free, I had to tell them to perk it up some and tell them what to put in it. They still have not responded back with the updates. Not some place I would send anyone at this time. They need a lot of work.
Date of experience: April 6, 2016
Greetings Kimberly C.,
We are sorry that you have had this experience with our service Kimberly. We will be more than willing to assist you with your concern. We have sent you a private message so we can assist you in a secure manner.
Regards,
LiveCareer
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
We appreciate the positive feedback, Tyler, and we’re happy to hear that we were able to help you in your job search. We’re also proud to know that Alejandro and Andres were able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!
And by the way... Congrats on the new job!