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LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
In a new state and situation I could not get my resume to print. As a last shot I pulled up the sight I used to make the document and could not sign in. I saw the chat option and presented my problem. Benjamin responded to my situation and within seconds I had my resume sent to me in the format I needed. This sight is a blessing for those who have used it for making their resume. Thank you Benjamin and livecareer! Also setting up my resume was user friendly.
Date of experience: April 20, 2016
This is a total scam. The aim (in theory) is to provide resume templates at a cost which can be completed and downloaded.
The problem is that the site is unstable - the data gets lost and is downloaded in unrecognisable format - which cannot be reformatted nor modified afterwards.
Am absolutely furious for spending so much time inputting information and data only to loose it again.
Stay away - this is a complete waste of money.
Date of experience: September 11, 2013
Dear Sharon,
We thank you for your comments and appreciate your feedback.
Our free account allow you to try out the Resume Builder to get a feel for how it works, and see what it has to offer before deciding to purchase. At this time we offer a free text (. Txt) download of your resume, but if you want to print out a resume in a different format, email your resume/cover letter, or download a professional looking resume, then you do need a subscription.
We haven’t noticed any site instability, but we will certainly look into it. Your data should be automaticlaly saved, but if you are having problems, please contact our customer service.
Our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com.
Best regards,
LiveCareer
Do not use this website! Do not give them any of your financial information!... I wanted to use a template to write a resume and agreed to pay $4.95. It was not even worth the $4.95 as it was not really possible to do with their setup. Then to make it worse they started to take out $34.95 a month from my account saying that it was part of a confirmation e-mail that they sent for the $4.95 transaction. Of course I had not agreed to this but they had my info. So to repeat, do not use them at all. Stay away!
Date of experience: May 30, 2012
Dear Melinda W.
Hi, I work at LiveCareer. I apologize for the misunderstanding. The $4.95 subscription is good for 7 days and we rely on you to cancel whenever you are finished. If you do not cancel we will assume that you are still using our service. Many of our customers continue to use our service for several months during their entire job search.
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
LiveCareer
What a scam!
They opened a ticket for my claim of being robbed twice by them, but now that I asked for an email as a proof of my membership cancellation, they can't find me in their system... jajaja this must be a joke!
Date of experience: April 10, 2014
Dear M. L,
Thanks for your comments.
We would appreciate if you would call our customer service at our toll free 1-888-816-0576; Our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST. If you prefer, you can send us an email to: customerservice@livecareer.com so that we may resolve your issue.
Best Regards,
LiveCareer
I was able to create a nice resume and cover letter with LiveCareer that I am very satisfied with. The only thing I was unsatisfied with was corrected by Luis, the phone representative that helped me to cancel and reimburse me for the charges obtained when I was unaware. The need to cancel after the two week or month period should be made more clear.
Date of experience: June 8, 2016
Hi Lisa,
We are thrilled to know that you were satisfied with our resume and cover letter builder, It pleases us to know that you’re one step ahead on you job search! Please know that every day we strive to make our customers happy and we're glad to hear that Luis was able to assist your concern. We take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience.
Thanks for taking the time to tell us about your recent experience with our service. We wish you much success in your job search Lisa!
Best regards,
LiveCareer
I contacted Alejandra Merlano via the Live Chat option. She was very helpful in answering my questions. She resolved my issue and even gave me an offer I was looking forward to. This is a simple way of connecting with a customer service rep.
Date of experience: April 8, 2016
Hi Diana R. Thanks you so much for the feedback. We are really happy to hear that you were satisfied with our service. We are very committed in providing great customer service.
Best Regards,
LiveCareer.
AMAZING! Live Career, literally walks you through each step in building out your cover letter. Once the specific fields, such as company name and title that you're interviewing for are filled out - the end result is Pultizer level written up cover letter that will surely help getting you noticed by hiring managers.
Date of experience: September 12, 2022
Thank you for this amazing feedback! We're so grateful for rating us five stars and that you're satisfied with our service.
For the latest employment news and career management advice, follow us on:
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I took up your trial offer, but have recently found that I have been paying a subscription £22.95 a month since August 2014. As I have just realised this I checked your site and appears you are an American company and I am in England. There are no jobs on your site in England, so why would I need to subscribe to your site. I spoke with an agent on live help to ask how to cancel and when I explained I was in England the agent asked me to be more specific. I seemed to getting nowhere explaining the situation. I found this of no help.
Date of experience: March 2, 2015
Hi Louise R.,
I’m very sorry that you have had this experience with our service. LiveCareer provides effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Our record shows that you successfully cancelled your subscription online on March 02. As a courtesy, I have refunded 3 charges of £22.95. You'll see it on your bank statement within 2-3 business days. We have also sent you confirmation emails for your records.
We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
I did not have any idea how to write a resume before because I never needed one, but now that I was looking for another step in my career I was in need for a professional resume in order to get a better job. Looking at different websites, I found LiveCareer resume builder, and it was the best help I could have ask for. Very helpful, fast, and convenient.
Date of experience: July 21, 2014
Hi Rovena G.,
We are so happy that you found the site and service helpful in your job search. We wish you career success!
Best regards,
Anna
LiveCareer
This site is RIDICULOUS. I paid the initial fee to make my resume. I then noticed that they charged me for an additional month at the rate of $34.95! Who thinks that keeping a resume should cost that much per month! REALLY? $420.00 per year? What a rip off. This company sucks with their customer service. I cancelled one day after I noticed this charge go through for the month of march, and they WON'T REFUND MY MARCH PAYMENT. This company must be so hard for money that they enjoy ripping people off. Well played, scammers... well played.
Date of experience: March 8, 2014
Dear Brooke,
Thanks for your comments.
The subscription that you paid has a recurring billing feature and you can cancel at any time. Our subscription prices and policies are clearly stated in the details of the subscription underneath each price option, in bullet point form. We automatically send a payment confirmation to the email address you’ve used upon purchase, stating the amount that you’ve paid for and the auto-renewal date. We even provided several ways to cancel including by phone, live chat, email, and self- cancellation in your Account Settings if service is no longer needed.
A monthly subscription to Resume Builder makes tailoring, customizing, and creating cover letters and resumes really easy and fast. Many of our customers continue to use our service for several months during their entire job search
If you have any questions, our Customer Service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
LiveCareer
Very deceptive! I have always done the 14 day trial when I need to do a resume or update one. The 14 day trial is something like $1.95 for 14 days and then you must cancel within that time frame to not be charged $39.80/month. I canceled via email and after finally catching I've been charged for four months now I call and I was told they have no email on file of me canceling and I will be charged! Total rip off! Stay for from this company unless you like being taken for your money! Never will I use this company again!
Date of experience: June 25, 2015
Hi Ashley K.,
I’m very sorry that you have had this experience with our service. Once you sent a request for cancellation via email, we will generate an automated Ticket number for your reference, and as soon as the representative received the email, we reply right away to address the request.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
They stole a bunch of money, I asked why they said that it was because of an automatic renewal that they claim is clearly posted all over their website. It's definitely not. Wouldn't give my money back. I told them that I would definitely warn people away from their website and that's what i'm doing. Their customer service is condescending and deceitful.
Tip for consumers:
don't
Date of experience: March 27, 2015
Hi Dave M.,
I’m very sorry if you did not get the best customer service experience. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great service and customer satisfaction, and your feedback will be given to our Customer Service team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
This is a wonderful service and definitely worth the money. The selection of cover letters are easy to adapt to any job field and are quite impressive to perspective employers.
LiveCareer is my go to site whenever I need to compose a resumes and/or cover letter.
Date of experience: August 16, 2014
Hi Penelope L.,
We are so happy that you enjoyed our service. We wish you the best in your job search.
Best regards,
Anna
LiveCareer
You need to read the fine print very carefully. I unfortunately did not. The site says 'cancel at any time,' not 'cancel at any time but we'll keep all of your money,' which would be a bit more honest. Too bad, it's not a bad site.
Tip for consumers:
Don't sign up for more than one month at a time.
Date of experience: November 6, 2014
Hi Erick K.,
I’m very sorry that you have had this experience with our service. We offer an Annual subscription for $7.95 per month which is a 1-year commitment that requires an upfront payment of $95.40 and is the best value for full access to your resumes for the entire year. The other option is our $1.95 14 day access that auto-renews at $39.80 on the 15th day billed every for weeks if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing Team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I let my trial lapse and contacted LiveCareer via a chat option on their site. A staff member named Jerickson was incredibly pleasant helpful in providing a solution (refund and a more affordable monthly subscription rate). They could have told me no since it was my fault that the trial lapsed, but that wasn't the case! A+ customer service. I am also very happy with the resume and cover letter that I created with this service. Highly recommend!
Date of experience: May 7, 2019
Wow Alexis! We really appreciate you taking out the time to share your positive experience with us! It makes us ecstatic to hear that you had such a smooth process and that we were able to help you get the resume and cover letter you wanted! Thank you for the glowing recommendation!
It is a website offer low charge for editing my resume to get my credit card information. Then will automatically charge the card a monthly $39 fee, I did not realize that I need to cancel their service after the trial. They basically offered no service for the monthly fee, just a trap to get the money. Be Aware!
Tip for consumers:
Cancel their service right away.
Date of experience: March 22, 2015
Hi G. C.,
I’m very sorry that you have had this experience with our service. I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal.
A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service.
Our record shows that you self-cancelled your subscription on March 05. An email confirmation has been sent for your records. Rest assured that you won’t be billed any further.
Please email me at anna.b@livecareer-support.com if you have any further issues.
Best regards,
Anna
LiveCareer
A friend of mine is in dire straits, so I offered to pay the trial cost of $1.95. She was not happy with the service, and cancelled on the 14th day (a 14-day trial). But, they charged my card that very same day! The 'Live Chat' on their site did not work---it only took me to email. I and my friend emailed, and they provided a telephone number to call, but of the many times I called, each time it was the same thing----a full minute of complete silence, then disconnect! They make it impossible, hoping to charge a 2nd month before you can get any real help! Finally, one day, the Live Chat worked, and the representative only argued with me on how easy and convenient their cancellation methods are! Finally, offered a partial refund, when I said it should be a full refund, as we have been trying to cancel since the 14th day, and were timely, the rep then said they would take back the refund! Are you kidding me? Playing stupid games with me? AVOID THIS COMPANY.
Date of experience: July 6, 2015
Hi Nancy P.,
I’m very sorry that you have had this experience with our site and customer service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I experienced shocking customer service and their fees are NOT clearly stated. I had no idea I signed up for subscription and when trying to talk to someone on the 'live chat' one of their members of staff closed the chat down while I was explaining the situation. After having to contact my bank and 'live career' over and over again, they decided to charge £22.95 again this morning even though my bank cancelled it for me and reversed the £22.95. And to anyone who wnats/needs to contact them about their account, the number stated at the bottom of their page doesn't even exist. Wouldn't recommend anyone so sign up, as it states you only have to pay £1.95 but what it doesn't state is that you will be charged £22.95 every month after paying £1.95. Too much hassle for such a little problem, when it could have been resolved in one phone call or chat.
Date of experience: July 16, 2014
Hi Zane S.,
I’m very sorry that you have had this experience with our service. I would appreciate if you would contact me directly with the email address you used to create your account so that I can check your account personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I completely agree with all of the extremely poor reviews. Should have read up on this company prior to agreeing to the so called "FREE" account. They are apparently located in Great Britain, so you may also be charged a foreign transaction fee on your credit card. I was able to get half of my money back. They state on the sign up page they bill you $9.95/week every 4 weeks. I had the 14 day"FREE" subscription and was 3 days into the 2nd billable week before I noticed the charge on my credit card. I argued and adamantly complained and insisted on getting my money back. I am being refunded $19.95. Do not ever use this site. It is not worth it!
Date of experience: June 4, 2015
Hi Lori F.,
I’m very sorry that you have had this experience with our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
As an international company, LiveCareer processes payments through LiveCareer UK, Ltd. with its offices in London, England. Some banks charge an international transaction fee, even when the charge is in US dollars. These fees are charged by your bank and not LiveCareer. You contact your bank if you have any questions.
The refund that we processed was given as a courtesy.
We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing Team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
I love the assistance with my cover letter but I couldn't justify the monthly fee. So I called & spoke to a rep who was beyond helpful with his suggestions and answers to questions about my resume & work history. He even offered to reduce the fee to an affordable amount. He was very patient and kind. I will always be thankful & grateful for his help with my job search approach.
Date of experience: November 27, 2018
Hello, Dawn:
Way to make our day, reviews like yours keep us going. We are always here for you, so if there’s anything else we can assist you with, just get in touch at any time! :D
I found LiveCareer to be extremely helpful and a great tool in writing a resume or updating your resume. I was offer a great opportunity after I use this application to re-do my resume.
I will certainly tell my family and friends and encourage them to use Live Career
Who are looking to update or refresh their resume when looking for a new job.
Date of experience: July 17, 2014
Hi Gwendolyn W.,
Congratulations on your new job! We are glad that you found the site so helpful. We wish you more success.
Best regards,
Anna
LiveCareer
The website is a SCAM. I signed up for the trial and called up to cancel it the next day. I thought everything was fine until I received a $40 bill on my next credit card. When I called up to resolve the issue the customer service I received was extremely rude and did not help me. This website is NOT trustworthy, I feel very taken advantage of. I ended up reporting the incident to my credit card company of fraud, which is a big pain in the neck. Save yourself the headache and find yourself another website.
Date of experience: April 12, 2015
Hi Rachel R.,
I’m very sorry that you did not get the best customer service experience. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people.
Our record shows that a full refund of $39.80 has been issued on April 12 by one of our representatives. You'll see it on your bank statement within 2-3 business days. We also sent you confirmation emails for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously, and hope that you will reconsider your star rating and negative review of our site and service. Please contact me again directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
I just wanted to thank you and your company... I just got a great job offer and they said they really liked my resume! Your system is so easy and as I can attest, it works! Please pass this thanks on to whomever needs to see it. THANKS!
Date of experience: August 7, 2014
Hi Lisa H.
Congratulations on your new job! We always love to hear our customer’s success stories. We wish you more success in your new career.
Best regards,
Anna
LiveCareer
They have an automatic subscription renewal service. Pay attention to it. I was charged for an extra month after purchasing a one month service. This site is stupid. I will never pay someone to try to get a job again. What a stupid idea I had...
Good Luck.
Date of experience: July 24, 2015
Hi Kevin,
I’m very sorry that you have had this experience with our service. Our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Once the subscription has been cancelled, you will no longer be billed any further. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com.
Best regards,
Anna
LiveCareer
I attempted to contact LiveCareer after my first negative experience with their services. I requested a refund for my previous charges and asked them to cancel my account. No refund came, but I continued to be charged for their monthly services. Several chats and emails later, the subscription to services I never agreed to continue have finally canceled, but they have not told me they were issuing a refund for any of their charges. They just want your credit card info so they can continue to charge you and they make it incredibly difficult to cancel. STAY AWAY.
Date of experience: November 13, 2017
Hi Ariel,
Thank you for sharing your experience with us, Ariel. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
This website will create formatting errors on your resumes and cover letters and then "find" them to make you think their service is useful. Total SCAM, refused to offer me a refund.
Date of experience: October 27, 2017
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Greetings Heather R,
We are happy to hear your satisfaction with our service. We are committed to providing great customer service. Thanks for the feedback is very important to us.
Best Regards,
LiveCareer