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LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
I wasted my time building a resume on this platform. It was listed as a free builder and it greedily asked for an account to be paid for in order to save the resume. I would love to slap whoever is responsible for this right in the face!
Date of experience: May 12, 2021
Did a resume for my wife like others said ended up paying for it! Then the real shocker
They withdrew 34.95 from my checking account and it said it was recurring. I called them immediately they supposedly canceled my account but not giving my money back. This company is a rip-off. Wished I would of found this site and the reviews before I got messed up with them!
Date of experience: January 9, 2013
We appreciate you sharing your experience with us, Larry. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.livecareer.com/contact-us
I signed up to finish one cover letter. The next thing I know I am charged 40 for a monthly service. When I contacted the company I was told I was outside the 14 day money back guarantee and they would only offer a partial refund even though I hadn't used the service. I am in the process of fighting the charge with my CC company. Stay away!
Date of experience: August 24, 2015
Hi CJ J.,
I’m very sorry that you have had this experience with our service. We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
The prorated refund was given as a courtesy credit.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
All the reviews were accurate and dead on. In my case, I received confirmation for canceling but was still charged numerous times afterward. Dealing with the customer service is no fun...
Now they want me to resend the cancellation email they sent me back in June claiming they will have to 'escalate' to get the department that does auto confirmations to verify because customer service has no idea when mails are sent.
Date of experience: October 21, 2015
Hi R K.,
I’m very sorry that you have had this experience with our site and did not have the best customer service experience. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I like many, spent quite a bit of time working on a document only to find that I had to give them my credit card to download the document. Fair is fair, so I did. I also went back into my settings and cancelled my subscription, which was ignored and continues to be ignored. I will contact my credit card company for assistance since I have fraud protection. I may not be able to recoup what they have already stolen, but I will be able to stop further charges and have them investigated. I would give them zero stars if the site would allow.
Date of experience: April 10, 2016
Hi Bambi L. We apologize that you weren’t happy with your experience while using our service. We are very committed in providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly at customerservice@livecareer.com if you need any further assistance on your account. We will send you a private message through here so we can take a look at your account so we can get in touch with you shortly and provide you with a timely resolution.
Best Regards,
LiveCareer.
I signed up for a two week trial, under the impression that I would not be charged after two weeks. At the end of two weeks, I received an email stating if I didn't renew my subscription, my membership would end. At the end of the two weeks, I was charged $25. I called to cancel my account; and the customer service support tried to get me to renew yet again. Finally got it cancelled, but still have to pay for the one month that I didn't sign up for.
Date of experience: December 21, 2016
Hi Ian, thank you for taking the time to reach out to us. We deeply apologize, that is not the experience we want you to have. Please allow us to make things right for you, we are more than willing to help. We will send you a Direct Message to find a timely resolution immediately. Thank you.
Do NOT use this site or their sister site Resume Builder! I used Live Career and cancelled it the very same day. Yet the next day I had money taken from me FOUR times. I decided to do a different resume on Resume Builder and the same thing happened. I cancelled immediately and the next day was billed four more times this time over drafting my account! These sites are scamming innocent people who are looking for work. ALSO watch out because they apparently charge international fees and they blame that all on your bank.
Date of experience: September 20, 2013
Hello Super M.
Thank you for your comments.
We would appreciate if you would call our customer service staff at 1-888-816-0576 anytime between the hours of 6am and midnight, Eastern Time. We would very much like to follow up with you so that we may track the issues you are having. We also may be able to offer some helpful information to you.
Thanks! We look forward to hearing from you.
Best regards,
LiveCareer
This website is absolutely amazing!
They provide loads of tips and advice on what to write, whether it be a CV or covering letter. Also, there is a number of examples to help you.
There is also loads of different lay-outs and formats to make your CV more interesting.
Definitely recommend it!
Date of experience: August 5, 2014
Hi Devan C.,
We are so happy that you liked our site. Thank you for reconsidering your review of our site. We wish you all the best!
Best regards,
Anna
LiveCareer
I would recommend this site to my Family and Friends. I have a son who is going through college right now and I will be recommending this site to him in the very near future. Thank you for your help. LiveCareer is so very easy to use and the help is in great detail.
Date of experience: September 16, 2014
Hi LaVonda H.,
We are so glad that you found the site helpful and easy to use. Thanks for recommending us to your family and friends. We wish you all the best!
Best regards,
Anna
LiveCareer
Wow what a great site. I have not needed to do a resume in over 13 years. I have just changed professional careers, and your site made it a seamless process to get my new resume done. Outstanding job to you and your team and I will definitely refer others to your site. Thanks for a great experience.
Date of experience: December 8, 2014
Hi John K.,
We are so happy that we were able to assist you. Thanks for recommending us to others. We wish you all the best in your career.
Best regards,
Anna
LiveCareer
The resume and cover letter tools are outstanding. Far superior to any other I've seen. They are user friendly and visually appealing. I did have to contact customer service to assist with margins on the backend. The representative was helpful and displayed a positive attitude. I have recommended your service to my friends and colleagues. Thank you!
Date of experience: July 29, 2014
Hi Karen S.,
We are so happy that you had a good experience with our service. Thanks for recommending us to others. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
"Free-to-use" it was advertised as. But as I should have guessed, nothing is free. As soon as I tried to download the resume it prompted me to choose one of only two options, both of which were- you guessed it, not free!
Two stars because the resume builder was actually pretty decent, but the deceptive marketing is bogus.
Date of experience: July 27, 2021
Thank you, Stephen, for sharing your thoughts with us, and our apologies for any misunderstanding.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
I paid to make one resume. But didn't see that the fine print said that they would charge me each month extra I got 43.50 taken out of my account. This site SHOULD NOT be used EVER. They did not send me an email to let me know of this charge nothing.
Date of experience: December 10, 2013
Dear Andrea,
Thanks for your comments.
The subscription that you paid has a recurring billing feature and you can cancel at any time. Our subscription prices and policies are not in fine print, but rather are clearly stated in the details of the subscription underneath each price option, in bullet point form. We automatically send a payment confirmation to the email address you’ve used upon purchase, stating the amount that you’ve paid for and the auto-renewal date. We even provided several ways to cancel including by phone, live chat, email, and self- cancellation in your Account Settings if service is no longer needed.
If you have any questions, our Customer Service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
LiveCareer
I called the customer service and spoke with Joe. He was so helpful and was able to not only answer all of my questions but also tell me of some additional functions of the website. Very Very Helpful!
Date of experience: January 24, 2017
Hi Cindy, thank you for taking the time to review our services, it is very appreciated. We are happy to know that Joe was able to resolve everything for you and that we were of great help to you. If you need anything in the future, just contact us, we’re here for you. Thanks!
I had trouble with renewing my account because of my old account information still on file. The rep was very patient and tried different troubleshooting approaches until I was all set up with the service that I wanted!
Date of experience: June 30, 2016
Hi Eric:
Thank you for providing us with this awesome review! We are happy to hear that you had an excellent experience with our customer service representative and that he was able to resolved your issue and help you get your resumes done. We wish you the best of luck in your job search and please feel free to contact us if you have any questions or concerns.
Best Regards,
Live Career
I used Live Career in the past. I need a new resume. I was ecstatic that all of my information was in the system. Applying for this new position will be a breeze... thanks to your invaluable software.
Date of experience: March 24, 2023
Amazing! We are very grateful for rating us with five stars and that you are satisfied with our service! Good Luck!
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I also signed for the 7 day subscription and just realized I was being charged $35 a month. The rep told me that it was in the fine print that we would automatically be signed up for a monthly subscription if we didn't cancel. Why is it called a 7 day subscription if I have to call and cancel it after 7 days!? Obviously several others have had this problem as well and hopefully are getting their money refunded. Why doesn't this company stop doing this and actually give people what they think they are signup for and save themselves the bad reputation and the hassle of having to make all the refunds... they're going to have to give the money back either way, no point in tricking people. - Tara
Date of experience: May 1, 2013
Dear Tara,
I apologize for the misunderstanding. The subscription that you paid for has an auto-renewal feature and you can cancel whenever you are finished. Many of our customers continue to use our service for several months during their entire job search. Our subscription prices and policies are not in fine print, but rather are clearly stated in the details of the subscription underneath each price option, in bullet form as well as in the confirmation email you receive once you subscribe. We do offer several ways to cancel including by phone, live chat, email, and self- cancellation in your Account Settings! If we have issued you a refund; we only do that as one time courtesy credit.
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com
Best Regards,
Livecareer
SCAM SITE. They say FREE resume builder, but ofcourse only the building part is free. The part where you download or print it requires payment of 1 dollar. And after a convenient 2 weeks they are in their offices rubbing their hands waiting to charge you 40 dollars for each month in the hopes of you forgetting you were forced to subscribe to pay for that one time resume you spent a few hours on but could not print. Use this site if you like paying 40 dollars for nothing. It will help the site fund its payment to google to display it as top result every time. America has really gone to hell. Greedy f*ckers.
Date of experience: January 25, 2014
Dear Customer,
We apologize for the misunderstanding, but what is free on our site is the ability to try out our product to create resumes and cover letters, and to explore our templates, designs and text tuner samples. If you want to print a resume to bring to an interview, email your resume/cover letter, or download a professional looking resume then you do need a subscription. However we do offer the ability to download a FREE Plain Text format.
The subscription that you paid has a recurring billing feature and you can cancel at any time. We explain that the subscription is auto-renewing on the 15th day, underneath the description of the subscription in bullet form, as well as in the confirmation email you receive once you subscribe. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings!
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com
Best Regards,
LiveCareer
I was signed up for monthly payments which i wasnt aware of. As soon as i saw that money was removed from my account i used the web chat. The advisor cancelled this membership instantly and refunded the payment that was taken out
Date of experience: June 16, 2016
Hi Karly:
Thank you for this amazing review! We are committed to offer all our customer an excellent experience in customer service and it make us glad to hear that our agent was able to resolve your issue. Please feel free to contact us in you have questions or concerns.
Best regards,
LiveCareer
I love the built in phrases used to create my resume. It made it very easy to build a great professional looking resume! Thanks a billion! Thanks to Jennifer for taking care of my customer service needs when I called the 800 number!
Date of experience: July 6, 2016
Hi Katie:
Thank you for this fantastic review! We are glad to hear that you had a pleasant experience with both our product and customer service and Jennifer was able to help you out. If you have any doubts or concerns feel free to contact us.
Best Regards,
LiveCareer
Not great. They put me on a 14 day trial but neglected to tell me if the trial lapsed I would be asked to pay $30.00 plus a month AUD. I failed to see how this would benefit me.
My initial problem was that their resume template would not accept my mobile phone number with country code. As I wanted to apply for a remote position overseas. They told me that I would have to convert my resume from PDF to WORD to achieve this. I was also told that I could get a deal where I would pay AUD $5.95 a month for their services. This dramatic reduction, rather than selling me on the deal made me even more dubious about their ethics.
Date of experience: November 5, 2021
Our apologies for any misunderstanding, Daniel, however, all users must agree to our terms upon registration since we display this before you submit a purchase.
To clarify, all of our subscriptions are auto-renewing, as we have a continuous billing feature that charges your credit card on file after your trial expires and every month afterward unless you choose to cancel your subscription beforehand.
Since there was no cancellation request sent before the end of the initial period, your account rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas such as the sales page, the payment information page, on the payment confirmation page and lastly on your welcoming email which confirms your 14-day trial purchase in addition to a detailed overview of your new subscription.
That being said, we hope that this helps clear out any confusion and if you have any other questions or concerns just simply contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.livecareer.com/contact-us
I dont like how it boots about yourself i like things simple short and sweet most of it sounds so fake and then they get you in front of them and its obvious it wasnt your words its yours, a bunch of hype.
Date of experience: July 20, 2020
Thank you, Karen, we're always open to suggestions for improvement, please do not hesitate to reach out to us with more of your feedback!
They want to charge me even if i am not using their service anymore. They refuse my refund request because of their 14 day policy, they did not notify me that they will be charging, not even sending invoice to my email saying i was charge. I had to see it on my card statement first.
Tip for consumers:
dont use
Products used:
CV
Date of experience: August 15, 2023
Thank you for sharing your feedback with us; we would love to explain some misinformation you may have about our services.
Our subscriptions are auto-renewing, as we have a continuous billing feature that charges the credit card on file after the 14-day trial expires and every four weeks afterward unless they choose to cancel the subscription beforehand. *If there was no cancellation request sent before the trial period, the account is enrolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas like our plans page, the payment information page, and lastly, on your welcoming email, which confirms the 14-day trial purchase and a detailed overview of your new subscription.
For more information, please refer to our Terms and Conditions page: https://www.livecareer.com/terms-of-use
Still, we would love to help you and find a solution for you; when you get the chance, please email us at: customerservice@livecareer.com. You must include your full name and account ID or email address used to create the account so that we can access your account.
We look forward hearing from you!
This a great place for building a very professional looking resume. They also offer help and tips for your job interviews. Customer service is very professional, friendly, and respectful. Thank you Livecareer!
Date of experience: March 26, 2017
Thank you for sharing your feedback, Vicente! We’re excited to hear you feel that way about our resume builder. Wishing you the best of luck in your career!
The service I received while building my resume was outstanding. With the proper guidance and reviews of my resume I was successful in obtaining multiple offers of employment. Thank you Live Career for helping me.
Date of experience: July 11, 2014
Hi William P.,
Congratulations on your new job! We are glad to be of help. We wish you all the best.
Best regards,
Anna
LiveCareer
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.