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LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
I signed up thinking I was getting a one time resume and ended up getting my credit card billed $50 per month for a service I was not using. Pretty much a scam. I sombody doesnt sign up after 14 days chances are they are not interested so you keep billing them?! I wasted $200. I will never use this service again or would I recommend to anybody
Date of experience: June 20, 2016
Don't do it! The format of the word documents sucks. If you make a change is ruins the whole document plus it comes in Arial 10.5 font REALLY? Need a magnifying glass to read the resume. Don't waste your time. I spent more time fixing the format issues than if I created it myself.
Date of experience: August 14, 2016
Hello Dan,
We're sorry to hear that you're not completely satisfied with our product. While your subscription is still active, we'd love to work with you to help you to get the professional resume you like. Shortly, you will receive a direct message, so we can better assist and look in to this situation. We need to ask you some information in order for us to identify your account and reach to a timely and secure resolution
Best regards,
LiveCareer
What the hell, first of all you sold it as a free template when I put all day to make my resume and want to to get my resume you start charging me and now I even cant find my resume that you tricked me to buy... common...
Date of experience: November 6, 2019
Hi Joe,
We are very sorry to hear that you haven't enjoyed your experience with us. Please know that our site is free to use and we give customers the option of continuing with the services if they are satisfied with the end result. At your earliest convenience, please contact us via phone or chat and one of our agents will gladly assist you!
https://www.livecareer.com/contact-us
I was amazed how easy it was to complete the resume" tailored to specific job I was applying for.
I was told by HR person during my interview how much they liked my resume' and cover letter, it helped to focus their attention to read more before the interview.
Date of experience: July 25, 2014
Hi Leona F.,
We are so happy that you found the site helpful in your job search. We wish you career success!
Best regards,
Anna
LiveCareer
I do not recommend, I wrote a resume for my mother through the site of this service, I paid separately 4.95 zł for it. For 5 days it turned out that my card was charged on an additional 75 zł for some subscription, which I did not agree. After reclaming it, I received a refund of only half (34,5 zł), despite the fact that I do not intend to use this service in the future. So one-time writing a CV came out to me in 40 zł. This is a fraud, I advise.
Tip for consumers:
Do not use it at all, it is a fraud!
Products used:
CV writing
Date of experience: April 22, 2022
We're sorry that you feel this way about our services. Please know that we completely understand your concerns, but by no means do we scam our users as we do not participate in those practices.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version which you can copy-paste the text on to our free resume templates located here:
https://livecareer.com/resume/templates
We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
Also, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the end of your trial you authorize us to charge your credit card every four weeks at the regular price of the subscription.
As for the refund policy, we do not process any refunds on recurring charges as stated on our Terms and Conditions page. Our policy is as follows, we offer a 100% money-back guarantee if you are not satisfied with the end result during the first 14-days once those days are up we do not process any refunds. For more information please refer to our Term and Conditions page.
We hope that this information helps clear things up, that being said, you can always contact our designated Customer Service Team that can help you with anything related to your account or the services that we offer.
Contact Us: https://www.livecareer.com/contact-us
I was very pleased with your site. It was easy to use and I completed the resume in record time. Resumes are always a pain, but your tools made it a lot less painful. I would definitely recommend your site to friends and associates. The only thing I had a problem with was downloading a copy that could be capture in MS Word. The resume gets jumbled. The PDF is fine but I also needed a copy that could be adjusted in the future. I worked it out eventually but it could have been easier if it had been Word compatible.
Date of experience: November 17, 2014
Hi Pauline S.,
We are happy that you found the site easy to use. We wish career success!
We are very committed to providing great customer service and are very sorry that you experienced a downloading issue. We take all feedback very seriously. It will be forward to our Marketing team. Please contact me again if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
I feel like i have been scammed by you. Used livecareer one time to create an application in the beginning of december and payed a small amount of money. Not knowing that you would bill me a huge amount of money every month without me knowing and without me making any use of your service. Shame on you! Hope you will return me the money as i haven't been using your service.
Date of experience: January 27, 2017
Hi Paula,
Thanks for bringing this to our attention. Shortly, you will receive a direct message, so we can better assist and look in to this situation. We need to ask you some information in order for us to identify your account and reach to a timely and secure resolution
I went to this website to create a resume for my wife. I found this site on Google after searching for FREE resume templates. After sitting and creating the resume, for nearly 30 minutes I went to print it out only to find that they were charging me $1.95. Well, I has spent the time and agreed to pay the one time fee. Then today, I was checking my account and discovered they were charging me another $40.
I called to inquire what the money was for and was told it was for the membership that I ordered. After explaining I did not order a membership they instructed me that the $1.95 was for a fourteen day trial and if I had not cancelled in fourteen days that they would automatically enroll me in the membership. I called and complained and wanted the money refunded. They told me that they would cancel my membership and reimburse me $30 for the unused part of the membership.
So, beware of these kind of FREE sites and really read what you are agreeing to.
Date of experience: December 15, 2015
Greetings Chuck, We are really sorry you feel that way. Our subscription terms and conditions are available for the client to see before making any purchase as well o ur free account gives you the opportunity to try out our resume builder before deciding to purchase.The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. However you can download a plain text version of
Your resume for free. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team.
Best Regards,
Live Career
I used the site to build a resume, cancelled after two days. Was bill 80 dollars even tho i didnt even have an account any longer. Was promised a refund, its yet to show up. Its been over a week, they said 3-5 days
Date of experience: April 14, 2015
Hi Terry M.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account so I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Representative was very willing to refund my account, I was surprised that I didn't have to argue. He was polite and informed me of my mistake, I missed that I was supposed to have cancelled my account in 2 weeks. Even though it was my error, he verified that I didn't access my account more than once so he credited me back the 2 payments.
Date of experience: June 23, 2016
Hi Melissa:
We are glad to hear you have a great experience with our customer service representative and he was able to resolves your issue. Thank you so much for this wonderful review and please feel free to contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer
These folks are the worst. Stay away. They took money from for three months after trying to cancel. If you try and cancel you have to call because they will not let you go easy and they will not refund the money they took.
Date of experience: May 10, 2018
Hi Forrest,
We're sorry to hear this was your experience with us. We do have several ways to cancel the subscription (customer service, e-mail and live chat), so that our customers can complete their cancellation successfully. We hope this information is useful for a future occasion, Forrest.
This is an awesome site to build your resume! So easy to use and they have A LOT of great templates to build off, as well as some examples of how to build each section of your resume. I'd highly recommend this site.
Date of experience: May 29, 2014
Hello Niko K.,
Thank you very much for your kind words. We are always very happy to hear that we have been able to help customers in their job search. We wish you great career success.
Regards,
Anna
LiveCareer
I like the formatting capabilities and template selection. Wish that the previews would show entirety of work accomplished to that point. Also wisshed company would be more honest about having to pay for completed productt
Date of experience: August 18, 2021
Thank you, Nick, for sharing your feedback and for giving us a great rating.
I called with a billing issue and immediately the person I spoke to catered and solved the problem which I was not expecting. Wish I got his name. The call took no longer than 4-5 minutes and I've been refunded with my money as well as a cancellation email. No complaints regarding the service I recieved.
Date of experience: October 7, 2016
Hi Natasha,
We are thrilled that you were pleased with our resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Best Regards,
LiveCareer
I needed a cover letter for a position I wanted to apply for. I haven't done a cover letter in years. The app asks you your strengths & what type of position you are going for to generate the document. Highly recommended if you are a little rusty in the resume area. Thank you!
I chose LiveCareer because I needed assistance with my cover letter and didn’t feel comfortable making it it solely. It has been many years since I made a cover letter & wanted to have a fresh new letter.
Date of experience: May 26, 2023
Amazing! We are very grateful for rating us with five stars and that you are satisfied with our service!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
This site applies a well known scheme of stealing your money. They lure you in with a free account, and you don't have to pay the first month. But in the terms and conditions they clearly state that after the first month they enroll you into their monthly subscription. And this is their business model. It is legal and they count on users not noticing for as long as possible that they are taking their money. When you finally notice, there is nothing you can do since the terms and conditions are clearly stated.
So it's not illegal, but it's still a scam. A legal scam. And no matter how many "appologies for you inconvenience" you will receive, they still tricked you into taking your money. Nothing free will ask for your credit card.
Date of experience: January 26, 2016
We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues or concerns. You can email us at customerservice@livecareer.com
Best regards,
LiveCareer
Called in with billing questions and the rep explained everything and answered all my questions. I had asked about about the automated billing and issues with the site working on FireFox browser. It was suggested to use Chrome browser and it works much faster without and lag now.
Date of experience: April 26, 2017
Hi Jim,
We are pleased that you were thrilled with our assistance with your request. We are committed to providing great customer service. If you need further help, please do not hesitate to contact us.
I am so thankful that they gave me a full refund after charging me for a monthly subscription. When I got my resume I didn't realize I was signing up for a monthly subscription and they were very understanding.
Date of experience: October 18, 2016
Hi Whitney, Thank you for taking time out of your day for reaching out to us, it is very appreciated. We are always available and eager to help. If you need anything else, just contact us. Thanks!
I was very impressed with this site, It took the guess work out of building a resume and a cover letter. I have tried several other sites and found them to be difficult to use. This site could not have been more user friendly.
I haver referred several people to the site and will continue to do so.
Date of experience: December 5, 2014
Hi Lisa D.,
We are glad that you liked the site. Thanks for recommending us to others. We wish you career success!
Best regards,
Anna
LiveCareer
I had a pretty good experience with live Career. I am so thankful for the service it provides. I had some technical difficulties that took 30 minutes to sort out with a customer service rep, and it wasn't an easy solution, but overall, I am very thankful for the help with setting up my resume and cover letter.
Date of experience: September 20, 2016
Hi Katie,
Thank you for stopping by and providing your feedback. It pleases us to know that you found the use of our service as a good experience and that our Customer Service Representative was able to assist you with setting up your resume and cover letter. Please feel free to contact us, if you need anything else in the future.
We wish you the best on your job search, Katie!
Best regards,
LiveCareer
The website was very easy to use. My previous resume was uploaded quickly, and it was easy to modify. The best features about this site is that you have multiple templates to choose from and there is a diversity of content examples that will help your resume stand out.
Date of experience: February 13, 2015
Hi Yani H.,
We are glad that you found the site easy to use. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
What a rip off bunch of con artists.
I paid for a 48 hr subscription and have also been charged $34.95 per month for the last 3 months. Now i have to go through the process of cancelling my Bankcard and having a new one reissued. SHAME... SHAME... SHAME
Date of experience: May 19, 2013
Hello Kingi,
We are puzzled by your complaint. We do not have a 48 hour subscription. What we do have is a 14 day introductory subscription, which when you sign up, we let you know clearly and without any doubt, that if you do not cancel your subscription prior to the end of the 14 days, your subscription will automatically renew at the monthly rate of $34.95. Further, when we send your payment confirmation to your e-mail, we again offer the information that if you do not wish to continue your subscription, you do need to unsubscribe your account.
You can cancel your LC account in a variety of ways – either by e-mail at customerservice@livecareer.com, by telephone to our customer service (which is open 18 hours a day, 7 days a week at 1-888-816-0576) or even self-cancelling by clicking onto your Account Settings page and following the prompts on how to cancel your account.
We are very proud of the fact that we have helped people all over the world find their dream jobs by utilizing our award winning resumes and cover letter templates. We are sorry that your experience with LiveCareer was not a satisfactory one.
Good luck to you, Kingi!
Sincerely,
LiveCareer
This site is wonderful! I needed a resume for the next day, and had all the infomation I needed, however, it has been years since I have done one. The format, helps, examples, and the feedback was terrific. I had a professional paper, and I was finished in a short amount of time. I would highly recommend this site to anyone! Thank you so much
Date of experience: August 25, 2014
Hi Judy H.,
We’re glad that you liked the site. Thanks for recommending us to others. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
I want to say thank you again to the person who
Assisted me this morning I am sorry i didn't write his name down excellent costumer service answered all my questions, in a kind way thank you again for your service
Date of experience: August 22, 2016
Hi Patricia:
Thank you for that outstanding review. We are very proud of our Customer Care Specialists and are very happy to know they resolved everything for you. If you need anything else in the future, do not hesitate to contact us.
Best Regards,
LiveCareer
I used Live Career to build my resume, at the end of that process it asked to pay a fee of $1.95 to print or download. The fine print said that after 14 days it would charge you monthly fees. A couple days after I got back on the site and cancelled the subscription. Thinking I had cancelled it I didn't think to check my account for it. I noticed they charged me for $39.80 for the month. I again went on and cancelled the subscription and watched my account the next month. Again, I was charged $39.80, I tried emailing and asking to unsubscribe me and to refund my money. After sending it in 4-5 times I still have not heard a reply. DO NOT USE THIS SITE IT'S A SCAM!
Tip for consumers:
DO NOT USE THIS SITE IT'S A SCAM!
Date of experience: March 3, 2015
Hi Tiffany S.
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna. B@livecareer- support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Hi Peter:
We are sorry to hear this! We strive to provide users the best experience when utilizing LiveCareer. Please contact us thru a direct message so we can assist you and see what can we do about this issue.
Best Regards,
LiveCareer