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LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
I was aware of the 14 day trial period. I requested via their customer service form that my account be canceled within the trial period. However, after being charged for a renewal I was told there was no record of my request. I find that very convenient for them. Also the form promises a quick reply. The only quick reply I received was from the billing department telling me they could not correct the billing. Please, please read the reviews before using.
Date of experience: April 3, 2016
This site helped me so much. It had been a few years since I had created a resume and it really helped create a perfect resume. I got a job within two weeks! This is a real rating, it seriously helped.
Date of experience: October 22, 2014
Hi Alyssa W.,
Congratulations on your new job! We’re glad that you found the site helpful. We wish you more success in your new career.
Best regards,
Anna
LiveCareer
I contacted them because I was looking to update my resume after being gone for 31/2 and seeing a example of my old resume being used as a example on Google. I contacted them and my representative gave me a awesome deal for my repeat business!
Date of experience: February 20, 2018
Hi Robert,
Thanks for your review, Robert! Glad we were able to help. Have a great day!
Your guides and assisted descriptions made my resume building so much easier than I thought it would be. So much selection and creativity. I would definitely use your program again and recommend your site.
Date of experience: October 11, 2016
Hi Michelle,
Great to know how pleased you are with how your resume looks now. Our service is designed to be easy to use without compromising quality of the finished product. Thank you for that awesome feedback.
Best regards,
LiveCareer
My grandchildren accessed Live Career Services to put design resumes. The forgot to tell me about the trial service agreement and my credit card was charged a full month's fee. Fortunately, I spoke with a customer service representative named Nomar, who besides very friendly and absolute pleasure to talk with, took care of the situation for me without hassles and arranged for a full refund of the fee. I was not treated like this is a "gotcha" situation. Their customer service employee represented the company with the upmost integrity and respect. A job well done! I certainly encourage others to give Live Career Services a try. They are reputable and stand by their customer satisfaction.
Date of experience: June 21, 2016
Hi Nisia:
We are happy to hear you had a pleasant experience with our customer service and Nomar was able to resolved your issue. Please feel free to contact us in the future if you have any questions or concerns and we wish the best of luck to your grandchildren in his job search!
Best Regards,
LiveCareer
I fully understood about the recurring charge of $34.95 and figured once I got a job, I would cancel the subscription. Well, of course I forgot and just happened to check my bank account via online one day and saw the $34.95 charge, by coincidence, that same day. What a stroke of luck to catch the charge on the same day it occured! I immediately emailed to cancel and guess what? Between the time I emailed to cancel and the time I got a response from livecareer a few hours later, they billed my card again! Two (2) charges of $34.95 in the same day! I immediately called my financial institution and they immediately cancelled my card. DO NOT USE THIS RESUME SERVICE! There are several others out there that are honest and trustworthy AND utilize professional business practices.
Date of experience: April 15, 2013
Dear Deborah,
I work at LiveCareer. Please contact us immediately. We will be happy to honor this to the full extent. Our toll free number is 1-888-816-0576 we are available 7 days a week 6am-midnight EST. Or if you prefer, you can email us at: customerservice@livecareer.com
It was great! I liked the different templates you could use with building your resume. I also liked how easy it was to navigate through the resume and how it showed examples of what to put in the resume.
Date of experience: July 13, 2016
Hi Hope:
We are happy to hear that you had a an excellent experience with our product and were able to get your resume done! Thank you for this fantastic refunds and please feel free to contact us if you have any questions or concerns.
Best Regards,
LIveCareer
I was upset at first on the phone with customer service but the lady turned my mood around and still helped me even when I was in a bad mood and put me in a good mood she was wonderful and was very helpful
Date of experience: June 4, 2016
Hi Kyle:
We are so happy that we were able to help you out and put you back in a good mood. We strive to deliver the best customer service experience for you. Please feel free to contact us if you need any further help.
Best Regards,
LiveCareer
My customer service representative was very nice and helpful. I was not aware of a monthly charge for this service after I paid the $1.95 for a template. The customer service representative cancelled my subscription for me. Thank you.
Date of experience: February 10, 2018
Hi Chris,
Thanks for sharing your feedback and experience with us, Chris!
If you ever have a problem, any problem, this company will certainly make it right. You just have to ask them and they will fix it. I have been with them for several years and have found anyone I have spoke with extremely helpful. Just ASK!
Date of experience: October 25, 2016
Hi Joseph,
Wow thank you so much for your candor, your feedback reflected our main focus at Customer Service. We have the best agents in the business and are more than willing to assist you with your concern, any concern.
LiveCareer's aim is to help us get work and they are not an expensive service for doing so, so thank you, LiveCareer.
I thought I had a good CV but the LiveCareer service helped me improve it by a lot more and it was much simpler to use than any editing in MS Word, etc. The robo auto filler is a good idea that had a hit and miss success rate, but it was still very easy to just open two windows and copy and paste the relevant content from my LiveCareer account.
Customer service was amazing and very responsive to my requests.
In all, when I am back on the job market, I will definitely use their services again and appreciate that they are trying to automate a very tedious part of the modern online job search (filling information online on countless web pages) and doing so at a cheap price.
Date of experience: May 29, 2019
John,
Thank you so much for your glowing review of our product and customer service! We truly do try to help all of our customers and we're glad that you noticed! We'll certainly be here waiting to help you should you ever go back on the job market!
They wrote that you would only have to pay a certain price monthly and charged almost 10X the amount. Called the company and talked to some foreign person who couldn't understand what I was saying. Had to talk to her like I do a three year old and I still didn't get problem resolved. Worse site I have been to.
Date of experience: April 28, 2015
Hi Danielle P.,
I’m very sorry if you did not get the best customer service experience. Please contact me directly with the email address you used to create your account so I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Its exploitation to advertise as a "free resume builder" and have NO information stating that there is a cost to finish creating your resume. 90% of the time, people who need this kind of assistance creating a resume dont have expendable income that can be funneled into a service like this.
Date of experience: April 3, 2021
We’re very alarmed to know this, and are certainly prepared to change the experience you had with us.
We'd like to hear from you directly to make sure that this gets resolved. At your earliest convenience, please contact us directly at social@livecareer.com please make sure to include your account information. We are certainly committed to changing your mind about us and making sure that you receive the excellent customer service on which we pride ourselves.
Was volunteering in Colombia for 4 months; working with students to learn English and creating a sustainable recycling program. With the little money i had in my account, I trusted this program in create a resume for me. They ended up charging me 54.69 as soon as I had some money deposited into my account. I don't know how much money you expect me to have while I'm volunteering in 3rd world countries but I assure you, I have nothing. Thank you, I don't need food this month.
Date of experience: March 17, 2016
Greetings Krissa A.
We are very sorry that you feel this way, we also apologize for any inconvenience that you have had. We are very committed to providing great customer service. We take all feedback very seriously, for we have sent you a private message to assist you in a secure manner.
Best Regards,
LiveCareer
I am having a bad experience with the GUI, many glitches, and no solutions, very disappointed, i pay for a year, hope someone sees this and help, can not download the resume and cover letter, the website keeps looping to "thanks for your purchase"...
Date of experience: September 2, 2022
Hello, Brian
Our apologies for the inconvenience; we would love to help and find a solution for you. When you have a chance, please contact our Customer Service Team using the link below.
Contact: https://www.livecareer.com/contact-us
I tried this website out and all I wanted was to print one copy of my resume. One. Copy. Of. A. Resume. I forked over 1.99, which is too much anyway, but I thought why not. It cut off the last two words on each side of the paper and wouldn't work. I ended up not even using this site. A week later I was charged 39.80. I have been on hold on the phone for two hours now, and counting. I have been on hold on the website chat service for 30 minutes now. Terrible, terrible customer service and outrageous auto charges, with NO money back guarantee. Stay away. Stay far away.
Tip for consumers:
Don't use it. Do not give card information.
Date of experience: March 26, 2015
Hi Andrew H.
I’m very sorry if you were unable to get in touch with our customer service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account so I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
They don't care about you or your resume one bit. They want to do what ever they can to get your money. Somehow, After canceling my account I was continued to be charged under another email address that does not exist! Do Not Waste your money
Date of experience: July 15, 2015
Hi Christel J.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I love the quality and ease of the resume and cover letter builder. I have landed lots of interviews. I was just hired at a job using the resume builder. I truly love the program and would definitely recommend it and use it again!
Date of experience: July 29, 2014
Hi Jensen A.,
Congratulations on your new job! We are so happy that found the site easy to use. We wish you more success in your new career.
Best regards,
Anna
LiveCareer
Paid the initial $1.27 and then cancelled my account during the 14 day trial period. Was still billed $53.44 the following month. 2 live chats and 1 phone call later they say they can't reimburse the charge as I "deleted" my account not "cancelled" my account. Brutal!
UPDATE: 2 more live chats (had one person not even respond to me after they introduced themselves?) and then I contacted my credit card company. The fraudulent claims person contacted live career and they told the credit card person that I had cancelled on the 14th day and it had to be BEFORE the 14th day but they would reimburse me. 4 days later I had a $51.00 reimbursement from live career... summary... not worth the hassle.
Date of experience: September 10, 2015
Hi Jenice W.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best Regards,
Anna
LiveCareer
I liked the service but I know I've canceled twice now and the charges keep coming through, just canceled for a third time and will be saving my email to prove it cause I'm getting really tired of this.
Date of experience: January 9, 2015
Hi Tony W.,
I’m very sorry that you have had this experience with our service. Our record shows that you cancelled the service only on January 08. We explain that the subscription is auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
As a courtesy, I issued 2 full refunds of $39.80. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
I used it once to make a quick cover letter for my mom and it was $1.30 for 14 day access. I did not know I had subscribed and needed to cancel... 20 days later I was charged $39.80 and so I called them and had them cancel my subscription. I better not get anymore charges... honeslty I might cancel this card because they are very suspect and the cancellation confirmation they sent I NEVER received.
Date of experience: October 29, 2015
Hi Stella B.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation stops the auto-renewal. Once it’s cancelled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
I spoke with Edward today to cancel my account. I meant to cancel it yesterday before I would be billed, but I forgot. Edward was able to reverse my charge and was very professional and friendly. I appreciate him very much.
Date of experience: August 17, 2016
Hi Lauren,
Thank you for that great feedback. It is excellent to know how you feel about our Customer Service and the hassle free experience that we provide. We strive to deliver to you what we do best. We are sorry to see you go, feel free to contact us if you have further questions or concerns regarding the service or if you decide to reactivate your account.
Best Regards,
LiveCareer
It has great customer service and they are quick and efficient. It is a great service and I loved using the services when I needed them. It was a wonderful experience to use the things that they had to offer.
Date of experience: December 30, 2016
Hi Kyra, thank you for that great review! We are happy to know that our customer care experts were able to help you out. These type of feedback makes us change the way we do things for you. If you need anything else, just contact us, we’re here for you. Thanks!
I had called about how I thought I cancelled my account. And Alex was fabulous. Checked the records. Found the info he needed. He was pleasant kind and and had a great attitude for phone service. Thanks. For a great job!
Date of experience: June 12, 2016
Hi Michele:
Happy to hear that Alex was able to resolved your issue! Thank you for taking the time and providing us with this amazing feedback and please feel free to contacts if you have questions or concerns in the future.
Best Regards,
LiveCareer
I wish I would have read the reviews before signing up for the "trial membership" for 14 days! I signed up for the 14 day full membership for $1.95, on the 15th day my card was charged $39.80. Please read the fine print! I attempted to cancel but it is not easy. It is a script and there are a ton of free sites that help you create resumes and are just as good!
Date of experience: June 11, 2015
Hi Shaneeka V.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We make cancellation really easy. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing Team. Please contact me if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Greetings J. H.,
We are very sorry that you feel this way and have had this experience with our services J. H. We are more than willing to assist you with your concerns. We have sent you a private message so we can assist you in a secure manner.
Regards,
LiveCareer