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LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
This site auto charges you with fees that are not made explicit to the user. The UX/UI is shoddy at best and I had a bad experience with customer service when I attempted to get a reimbursement. I will never use this site again, and I would not recommend this site to anyone.
Date of experience: July 20, 2015
My previous resume wasn't all that. I really needed some help making it sound professional, look neat and included everything in order. Using my new resume I got more calls back than using my old one. Got a interview a day later and my now new job thinks that my resume was the best one they seen.
Date of experience: March 1, 2015
Hi Marisol I.,
Congratulations on your new job! We’re glad to be of help. We wish you more success in your new career.
Best regards,
Anna
LiveCareer
I opted to do the monthly 7.95 option. But guess what? It's not monthly. You will pay for the whole entire year but they won't tell you until AFTER you process your payment. I don't mind paying for the services but I would like to know how much I would be paying before I agree to pay. I was under the impression that I would be charged once a month... not forced to pay for an entire year.
Outside of that the website is great. I wouldn't mind using it again but the way they marketed the plans just threw me off.
Tip for consumers:
Read carefully.
Date of experience: August 20, 2014
Dear Why N.,
I’m very sorry that you have had this experience with our service. We offer an Annual subscription for $7.95 per month which is a 1-year commitment and is the best value for full access to your resumes for the entire year. We’re very sorry for any misunderstanding.
We are very committed to providing great service and customer satisfaction, and your feedback will be given to our Marketing team.
I would also appreciate if you would contact me directly with the email address you used to create your account so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I started with LiveCareer and in less than two weeks I was getting a second interview with a great company. Because of my resume, I landed the job and have increased my annual salary by 30% and am now starting a new life. Thank You sooooo much "LiveCareer" for giving me the tools I needed.
Date of experience: June 8, 2014
Hi Allen S.,
Congratulations on your new job! We are so happy that we were able to help! We wish you success in your new job!
Best regards,
Anna
LiveCareer
Melisa assisted and answer all my concerns in a very professional manner.
She is a good example for your organization. If she is an example that represents all of your staff then you have an excellent company.
I will surely recommend your company.
Keep up the good work.
Date of experience: September 22, 2016
Hi Pauline,
Thank you so much for sharing your excellent experience about the Customer Service provided by Melisa. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer.
Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer
My use of the site was beneficial, and the most helpful aspect was the descriptive action sentences. After using the tools for a time, though, things got difficult. The wait times were long between pages, and the formatting adjustment was inaccessible in the edit window. What I had done with spacing in the edit window I could not undo, because the edit window's view showed a perfect format, when that wasn't the case. Also, the template would change to a default setting each time I went to the edit window, so I had to constantly change it back.
The customer service reps in chat should have referred me to the phone rep when they couldn't help me; instead, they just ended the chat and left me hanging. The phone rep fixed the formatting problem at her end, and explained a few things that she had done. Without the phone rep's intervention, I would had a useless resume. Thanks for listening.
Date of experience: May 30, 2014
Hi Christopher,
Thanks for your comments and we appreciate your feedback.
We apologize if you did not get the best customer service experience via chat and if you’ve encountered formatting issues. We are very committed to providing great customer service and again are very sorry that you had this experience.
We would like to extend your subscription for you to try and make up for the frustration that you had with these issues. Please email me at anna.b@livecareer-support.com with the email address you used for your account so that we can give you a complementary months access.
Regards,
Anna
LiveCareer
No wait, no hassle. I had planned to cancel my account all together, but the account rep, Oswarner Ruiz, was so courteous and professional I changed my mind and RENEWED. Oswarner was patient and helped me without any pressure sales or robotic replies. Thanks LiveCareer, wish more companies cared about their customers like you.
Date of experience: November 29, 2016
Hi Cynthia, thank you for that great review, it’s very appreciated. We are thrilled to know you had a hassle free experience with our chat and that Oswarner was able to resolve everything for you. Reviews like this one make us strive to deliver the best of the best for you. If you need anything else, just contact us, we got your back! Thanks!
P.S. We’re not robots and loooved your review! :)
I just used LiveResume to completely revamp my resume and cover letter and it was a very smooth and very good experience. Their costs was reasonable as well. The agent I spoke with was extremely professional, understanding, and efficient. I highly recommend this company based on my experience.
Date of experience: August 17, 2018
Hello, Kevin K:
Thank you for sharing your experience! Our Customer Service Team is committed to providing excellent service and it’s great to hear we delivered our promise to you. If you need further help, let us know!
I completed a Resume at the beginning of December 2016 and was concerned about billing or owing money as I forgot to cancel. I did a live chat with Laura and she was very professional & very efficient. She was able to explain the difference about the free site VS the one with a charge attached. She verified my information for privacy and was very personable as well. THANK YOU, LAURA!:-)
Date of experience: January 21, 2017
Hi Sherri, thank you for taking the time to review our services, it is very appreciated. We are happy to know that Laura was able to resolve everything for you. Feedback like this one makes us change the way we do things for you. If you need anything in the future, just contact us, we’re here for you. Thanks!
It is a simple scam, if 40$ means money for you, then do not use the service of this company! I wanted to use the resume builder ONLY, free, as it was advertised. After that I got the 2$ option to download the resume. There were no CLEAR information, that once I hit the registration button, I will be charged for 40$ every month after the not advertised trial period for a subscription I don't want to use. I cancelled ASAP the registration, but I'm really curious whether it will happen and whether I will get refund or not. It was the "
Maybe it is legal there to inform the customer in the small parts, but here it is conscious scam of customers, which is punishable by laws!
I learnt the lesson and I will change my card + use safer solutions for paying through the net.
Tip for consumers:
Never use this site and service!
Date of experience: March 30, 2015
Hi Andrea M.,
I’m very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account so I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I was unfortunate in my decision to try this company for my resume builder. I paid their low 14 day fee and went to their website to cancel within that time frame. I went into my settings and hit Delete Account. It came up with my account is expiring. To my surprise I was hit with a $39.80 charge on my account. I went on to their website to LiveChat to find out about this charge. First off the customer service is horrible, very rude and was shocked at the service. I was informed that Account is different then their Subscription. That cancelling your account doesn't cancel your subscription. SINCE WHEN!
They will not work with you at all, they would not reverse charge or refund partial. I was told she would cancel my subscription but when I went back in my "Subscription" was still active. I can see from other reviews this is a habit of theirs. I will not recommend this company and I hope this review helps in your decision.
Date of experience: July 21, 2015
Hi Jennifer M.,
I’m very sorry that you have had this experience with our site and did not have the best customer service experience. Deleting an account means you will not be able to access any of your resumes, cover letters, or emails. This action cannot be undone. However, cancellation stops the auto-renewal.
Please contact me directly with the last 4 digits of the card that was billed and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best Regards,
Anna
LiveCareer
So i typed up my whole resume, great site with a lot of tools to easily create your dream resume. I was under the impression it was free, so spent an hour or so making it. Found it it was not free. Was extremely pissed.
GOOD NEWS
Found a work around to it
After completeing the resume, just go to the preview resume tab, while in that tab hit the button print screen on your keyboard. Paste this into paint, crop and there you have it, a fix to this websites scam!
Date of experience: October 8, 2012
Dear Travis,
Hi, I work at LiveCareer. We apologize for the misunderstanding, but what is free on our site is the ability to try out our product to create resumes and cover letters, and to explore our templates, designs and text tuner samples. If you want to print a resume to bring to an interview, email your resume/cover letter, or download a professional looking resume then you do need a subscription. However we do offer the ability to download a FREE Plain Text format.
I'd also like to mention that sending your resume in a photo format is not standard in today's job market and there is a big chance potential employer may not even open the file. Also, if submitting in a photo format the important keywords in your resume will not be searchable since they are not in a standard text format. So using a photo format can be very risky. We do encourage you to download one of the standard versions offered on our site to ensure professionalism and increase your chances of being found by employers.
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
LiveCareer
Good service, provided me value. Smart move making the trial $2.95 instead of free, and good website design. Felt funneled at the end and didn't want to do through the process of going to a different provider.
Date of experience: April 22, 2021
We’re thankful for the amazing feedback you have given us. Zachary!
Charged twice for my signup. Waiting for reply from LiveCareer.
Dont recommend this service based on my experience.
No reply from their support, looks like a Fraud.
Stay away!
Going to ask my bank to cancel/query Transactions
Date of experience: May 6, 2019
Hello John,
We apologize for any inconvenience you may have experienced. Our records indicate that one of our customer service representatives has reached out to you to resolve your issue. We certainly do not partake in any fraud and maintain that we would like to find a resolution for you. Please be on the lookout for a private message from us so that we can resolve the matter. Thank you!
Hello,
Was searching online to make my resume quickly.
And, I found www.perfectresume.com
Lots of Template's to select, I chose the field and ready for Interview.
Yip Pee. I called up customer service and was completely satisfied with the quick resolution provided.
Thank you
Navin
Date of experience: February 14, 2017
Hi Navin,
Good to know how pleased you are with how your resume looks now. Our service is designed to be easy to use without compromising quality of the finished product. We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation. If you need further help, please do not hesitate to contact us.
Thank you for that awesome feedback.
Spoke with Chie. She put me on hold for 39 minutes. This site is a full SCAM. Please tell your friends and family A SCAM. If I had to listen to CHIE any longer telling me how sorry she was but could not do a thing for me financially. Ridiculous
Date of experience: January 27, 2014
Dear Kim,
We apologize if you were put on hold for too long by one of our representatives. We assure you that this will be addressed accordingly.
We would appreciate if you would call our customer service staff at 1-888-816-0576 anytime between the hours of 6am and midnight, Eastern Time. We would very much like to follow up with you so that we may track the issues you are having.
Thanks, Kim, and look forward to hearing from you.
Best regards,
LiveCareer
I was shocked when i saw the auto renewal but when i contacted livecareer portal Hector came to support me via LiveChat and it was absolutely fantastic. His politeness and way of understanding the end customer problem is excellent and really appreciated much. Thanks Hector for the help and Support!
Date of experience: June 3, 2016
Hi Sathiskumar:
We are so delighted you received such an outstanding service by Hector and that he was also able to help you out. Your feedback is very appreciated. If you need any further help, please feel free to contact us.
Best Regards,
LiveCareer
Farrah Solano, the one who aided me in a chat room, was very polite and kind. I stated my situation, and Farrah quickly aided me in solving my issue, talking to me and passing the time as we waited for my cancellation to be processed, which didn't take too long.
Date of experience: November 14, 2019
Thank you for sharing your experience with Farrah. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.
All I wanted and payed for this site is a 2-weeks pass (I used apparently one of it's other site, MyPerfectResume).
I feel like a fool as now I see I was billed for months for ~40$ each month, and for nothing.
If I wanted a monthly service, I would have bought a monthly service.
Stay away from this site!
Date of experience: April 6, 2015
Hi Ido S.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
As a courtesy, I have refunded the last charged for $39.80. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
My resume wasn't totally complete Peter went directly to the problem on my resume and he fixed a few words with no hesitation. He offered me more services and explained to me what time the company close. Peter was a lot of help to me. Now I can log back on to the job site. Hopefully get the job. Thanks again Peter.
Date of experience: June 22, 2016
Hi Gwendolyn:
We are happy to hear that you were able to create your resume and Peter was able to assist you in the process! Thank you for this wonderful review and and please feel free to contact us if you have any questions or concerns in the future. Best of luck in your job search.
Best Regards,
LiveCareer
It's a total scam, the resumes and cover letter look awesome but if you buy one you pay at first something like $4 but after that they charge you again for the month at $35 with some cents, and then when that is not what you wanted and call to cancel and tell them that this is not anywhere on their website they do nothing for you. I just got ripped off from this company do not use them what so ever unless you want to pay money for something you didn't know was happing or want to use another time besides the one time you paid for the one cover letter or resume.
Tip for consumers:
DON'T!!!!!!!!!
Date of experience: August 14, 2014
Hi Stephanie W.,
I’m very sorry that you have had this experience with our service. I would appreciate if you would contact me directly with the email address you used to create your account so that we can resolve this issue quickly for you. Please email me at anna. B@livecareer- support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I needed a cover letter only. I signed up for the trial service so I could access and change the letter to fit the various jobs. It only costed me $1.95 and cancelation was easy as fast. Mary H was very professional and provided a great experience when I called to cancel.
Date of experience: September 29, 2016
Hi Lori:
Thank you for that awesome review, it is greatly appreciated. We are happy to know that Mary was able to resolve everything for you. Please feel free to contact us, if you need anything else in the future.
Best Regards,
LiveCareer
I tried LiveCareer to try out various CV formats and was really pleased with what was on offer. What was even really good was that I could easily customise my CV for a specific job. Unfortunately, I fell ill and have not been able to pursue this any further but the LiveCareer team (Patrick Hyman) was really helpful and I received a full refund of my money as I hadn't use the site since the trial. Fantastic and worth it. Nina
Date of experience: January 25, 2017
Hi Neena, thank you for that great review, it is very appreciated. We are happy to know that Patrick was able to resolve everything for you and that we were helpful to you. If you need anything in the future, just contact us, we’re here for you. Thanks!
There service was excellent! I purchased the resume review package and someone looked over my resume. They gave me amazing tips on how to improve my resume. I went to my first job interview and recieved the job! Improving my resume really helped. Thank you, Live Career! You are a God send!
Date of experience: September 5, 2014
Hi Penny M.,
Congratulations on your new job! We are happy to be of assistance. We wish you the best of luck in your new career!
Best regards,
Anna
LiveCareer
I would have appreciated knowing there was a cost up front before adding all of my resume information. I would have still bought it but it feels cheap and misleading to have people create a resume then exhtort money to get to keep their work.
Date of experience: November 6, 2019
Hi Kelly,
We offer customers the option of continuing with our premium services based on their satisfaction with the results. The plain text version of any resume created can be downloaded free of charge. In addition, our 14-day trial comes with a 100% money-back guarantee! We hope this clarifies any confusion.
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Hi Aki G.,
I’m very sorry that you have had this experience with our site and did not have the best customer service experience. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me if you have any further issues. Please email me at anna.b@livecareer-support.com
Best Regards,
Anna
LiveCareer