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LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
You have the option to save this document in several formats, I suggest making sure u've chosen several including (. Pdf) and then save on a disc to make sure the document is correct when u print or email.
Secondly, I give them a (2) star because the "live chat" is not LIVE at all, more like IM'g with no one home. Customer Service - well, they will help you- but they're rude and hard to understand accent is not helpful at all.
Just be sure to immediately call AND send a message through the unLive Chat to MAke sure u are all cancelled out. The live chat stated they would get back to me in a day and I didnt want that to turn into whenever and get charged. Call the toll free number and cancel out of everything. BEFORE the 7th day!
Date of experience: July 21, 2012
I was very adjutated when I notice a charge for $24.95 when I know I agreed to a payment of $1.95 for a 14 day trial. When I called customer service & a gentleman named Alex answered, I wasn't very happy but Alex took 3 minutes & fixed everything. I'm glad it was quick & easy to deal with. Thank you again Alex. I apologize for the attitude & thank you for your demeanour
Date of experience: March 11, 2017
Hi Cassandra,
We are thrilled that you were delighted with how Alex was able to provide a resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
They claim to offer a 'free' resume builder, however in order to print or save the resume, you have to pay $1.95 for a 14 day subscription. The website retains your credit card information and gives you no way to remove it without cancelling the account. They tell you that you have to cancel the subscription before the 14 day trial is over to avoid reoccurring billing but their website will not allow you to cancel it. Customer service is near impossible to get ahold of to rectify your issue - attempting to contact the customer service team online was a failure as it will not 'submit' and send your complaint, and the first rep I contacted by their 800 number hung up on me. The second representative told me I assumed that it was cancelled -after explaining my difficulty with the site- and told me it was my fault for not cancelling it, and they wouldn't refund my money AFTER taking a full year's subscription charge from my account! A complete and utter scam.
Tip for consumers:
There are other sites that offer free templates for download or to help build your resume that are far more reputable than this site, such as resumebuilder.org.
Date of experience: June 30, 2015
Hi Tameka H.,
I’m very sorry that you have had this experience with our site and did not have the best customer service experience. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
All of our subscriptions are auto-renewing. A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service. You can cancel your subscription at any time and we do offer several ways to do this including by phone, live chat, email and self-cancellation.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Great experience making this document - MYRESUME.
Well, an aspirant needs resumes to get his desired engamement, idealy for couple of days only. Then why have you designed your payment system as ongoing payment, till I jump in and find out how to stop it!
Date of experience: October 28, 2021
Thank you for sharing your feedback and for giving us a great rating.
The site is very difficult to navigate, and reminds me of windows 95. Absolutely awful software to work with.
Anyway I spent 8 hours creating a CV, hit the 'FINISH CV' button, & I was transported to a payment page (this site is advertised as free)
Date of experience: May 8, 2017
Hi Alan.
*We want to apologize for the delayed response to your concern*
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account: Our free account gives you the opportunity to try out our CV and cover letter builder before deciding to purchase. The ability to print, email, or download your CV and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your CV for free. In order to use all premium features of the service, we offer customers a 14 day access and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time. The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings.
We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
Thank you!
STAY AWAY! Absolutely Horrible! Wish I had read reviews before I created resume, I signed up for the paid trial, cancelled as soon as I printed and forgot about it... TILL I got a bill for $35 on my credit card! Customer service tries to talk you in circles, if you need a refund just hold on for the ride and DEMAND one! I finally got them to agree to a refund, now I just hope it actually comes...
Date of experience: March 9, 2013
We appreciate you sharing your experience with us, Jess. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.livecareer.com/contact-us
I tried to email "annaB" and my email came back saying there was no such person or email.
I am going to call my bank to stop any further payments, and I am going to report this company to the Office of the Washington State Attorney General.
I would give it minus stars if I could
Date of experience: May 11, 2015
Hi CJ,
I’m very sorry that you have had this experience with our service. We have different ways in which you can contact us: By phone, our toll free line is 1-888-816-0576; representatives are available Monday to Friday 9am-9pm EST; Saturday 9am to 6pm EST; Sunday 11am - 7pm EST, live chat, email through customerservice@livecareer.com and anna.b@livecareer-support.com. The email is active and working.
Please contact me directly with the email address you used to create your account so I can take a look at it personally and resolve this issue quickly for you.
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I was trying to cancel my subscription and I believe I tried to do that 4 days ago and I thought I was successful but I checked back and I wasn't. So it was on me but I was still hoping if something could be reversed because I had not used my account since I purchased the subscription, hence why I wanted to cancel it and thought I was successful. He was very understanding and still helped me get a partial refund and even offered a discounted 1 month trial for 4.95 so I can keep my account active. I thought that was very kind of him to still accommodate my issue even though I was the clumsy one here, I didn't deserve the benefits but he still offered it to me and I thought that was very kind. His name was Victor Vargas
Date of experience: July 24, 2023
Thank you for this great feedback and for rating us!
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The templates they have are fine, and yes they state if you buy from them and don't cancel, you get charged ($40!), however I canceled and they still charged. When confronted with this, their customer service flustered and blustered but refused to refund the charge. Hence, I reported their scumbag service to BBB and reported their charge as fraudulent to my credit card company. Stay away from this company, its full of scumbags!
Date of experience: July 5, 2015
Hi Jim H.,
I’m very sorry that you have had this experience with our site and customer service. Please contact me directly with the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
The process of writing the resume was very good, when I received my statement for the purchase of the trial period and saw that the monthly chanrge for the resume service was going to be 34.95 per montht thereafter I decided to cancel my subscription. Thank you for the quick cancellation of the subscription.
Date of experience: June 21, 2016
Hi Kenneth:
Thank you for taking the time and sharing this great review! We are happy to hear that you had a pleasant experience with our product and were able to create your resume. If you have any questions or concerns please feel free to contact us.
Best Regards,
LiveCareer
I have a major issue once again and, once again, there is no online help / chat or any other contact except phoning. (a) I live in a 9 hour time difference zone to Livecareer (b) cost of calls is exhorbitant. I need an EMAIL or CHAT for assistance!
My current issue is that, what is saved and appears in Livecareer is NOT what is downloading! Please see photographs / screengrabs.
HELP!
Date of experience: August 12, 2015
Hi Judith O.,
I’m very sorry if you encountered formatting issues. I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best Regards,
Anna
LiveCareer
I was looking for a website to build my resume for free. I googled " free resume maker"... the first website that came up was "livecareer.com" it DID say it was free on the google search, BUT at the end the ONLY way to actually download or print your resume you probably spent 30 minutes making is to pay their stupid fee... I didn't... I spent another 30 minutes copy and pasting what they helped me make... so HAHAAA livecareer you ended up not getting my money you liars... if your company wasn't trying to rip people off by auto billing you would probably get more business from repeat users by only billing. 99 cents per build. Instead you create mad customers after ever user builds a resume and then finds out they have NO option to get it free "AS ADVERTISED"! Your company is bad... and mean... THINK ABOUT IT... they need a resume to get a job because they HAVE NO MONEY A$$ holes...
Date of experience: July 2, 2013
Dear Dominic,
Thank you for your comments and we wish you the best of luck in your search for the perfect job.
Best regards,
LiveCareer
I understand the warning about the 9.99 charge PER WEEK after 14 days. BUT there are people out there that are jobless and are trying to save as much money as they can. What if they totally forgot about the 14 days. An email of phone call would be nice. Also 9.99 FOR WHAT!? What do they do besides making resumes pretty? Do they help you find a job? Do they call you with a representative with job leads? NOPE. THESE PEOPLE ARE DISGUSTING! STAY AWAY!
Date of experience: August 14, 2015
Hi Juan C.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on the subscription sales page and we also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me if you have any further issues. Please email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
Skipping past the part about having to sign up for a subscription AFTER you spent time on bulding your "free resume", i signed up for the trial and canceled after i was finished. A few weeks later i am billed $39. I try and log into my account thinking maybe i forgot to cancel, but my password doesn't work. I then contact CS via Live Chat, and that i deactivated my account, which is why i can't log in, but that "deactivating" my account and cancelling my subscription are two different things and that i can't get a refund because "i was well i formed of their policy". When i asked how I'm supposed to cancel my subscription when i have no account access, i received no reply. While the resume builder tool is awesome, the deceptive billing, and the need to sign up for a subscription rather than being able to just pay for the resume makes this site a total rip off. On a side note, who really needs a $39 monthly subscription to build a resume?
Date of experience: April 30, 2015
Hi Donald R.,
I’m very sorry that you have had this experience with our service. A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service. Customers can cancel anytime.
Please contact me directly with the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Do not sign up for this companies services, they will steal your money! Without any notification they started charging my card many times. They stole over 150 $ from me. Make sure you avoid them.
Date of experience: August 6, 2015
Hi Joe S.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
This company robbed me when I used their services. They took $35 out of my bank account and refused to refund it. Do not use livecareer to build your resumes.
Date of experience: May 30, 2014
Hi Sydney,
I’m very sorry that you have had this experience with our service. I would appreciate if you can provide me the email address that you have used to create the account so I can work directly to resolve your issue. Please email me at anna.b@support-livecareer.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Excellent resume builder that designed a layout that generated numerous opportunities for employment! Highly recommend and the customer service is also outstanding!
Date of experience: November 20, 2023
Hello,
Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.
The site has a good idea behind it but it is completely misleading, just another company taking advantage of people who are down on their luck and trying to do better.
Date of experience: October 5, 2015
Hi Jane C.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you feel this way. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best Regards,
Anna
LiveCareer
You should explain pricing up front, in an easy to find manner. It's a good product and worth the $3.00- so why be shifty? It just makes me trust you a little less.
Date of experience: February 25, 2022
Thank you for the review and for rating us four stars, Erika!
If my resume matches me (a Catholic art teacher) with a job as manager at Home Depot, something is wrong somewhere. I would love to have some power over font style, and more color options.
Date of experience: August 1, 2021
We're very sorry to hear that you are unhappy with our website, Annie. We'd love to hear from you directly to find out what happened or how we can make this better for you.
When you have a chance please contact our Customer Service Team using the link provided below.
Contact Us: https://www.livecareer.com/contact-us
Like everyone else... they billed me over $40 for a trial that was advertised as costing less than $2.00. No better than thieves who steal your wallet.
Date of experience: November 15, 2015
Helo Jennifer F, I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation stops the auto-renewal. Once it’s cancelled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com
Best Regards,
Live Career
Very friendly customer service representative. Helpful on options that are available to me in the future. Pleased that I was sent a confirmation of cancellation.
Date of experience: August 4, 2016
Hi Kyrie, Thank you for that review! We really appreciate it and are also very glad to know that you had an exceptional customer service experience. Please feel free to contact us if you need anything else.
Best Regards, LIveCareer
AT FIRST DIDN'T LIKE, NOW AS EDUCATED USER AM HAPPY. First used this site trying to get "free resume'" for myself and became frustrated when "free" version didn't come w/ original spacing/design. THEN, used for husband's resume' understanding the value of small payment. LOVED ease of process and GOOD TEMPLATES plus REALLY GOOD TEXT SUGGESTIONS. Used multiple text suggestions that I tweaked and FINAL PRODUCT TURNED OUT GREAT. Downloaded pdf, HTML and work doc version successfully. Completed whole transaction in few hours then cancelled membership that day. Immediately received confirmation of cancellation stating had access for 5 entire days. Called to be certain amount billed and was told it would be the $3.95 originally shown. WOULD USE AGAIN
Date of experience: September 19, 2012
Dear Wendy,
Hi, I work at LiveCareer. We're glad that you are happy with our service. We love to hear our customers success stories, so let us know how that resume worked out for you! You can email us anytime at: feedback@livecareer.com and on our facebook page: https://www.facebook.com/LiveCareer and click on Like.
Best Regards,
LiveCareer
YES of course I have an issue... Your templates so not allow for numerical input such as my license and insurance numbers! Which is required by law. Only after I pay do I find this out.
Date of experience: January 25, 2022
Thank you, Heather, for sharing this with us, please know that you can add a custom section that you can customize to add any license or insurance numbers that you need. We hope this helps and if you need guidance on how to create it let us know.
I had no idea what the current format for resume and cover letter should be. It's been many years since I needed such things. This program was wonderful! Thank you!
Date of experience: August 20, 2022
Amazing to hear! Glad we were able to help you with your resume and cover letter! We're always here to help.
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Twitter: https://twitter.com/LiveCareer
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Dear I M,
Hi, I work at LiveCareer. It sounds like you didn't have the best customer service experience. Thank you for the feedback, we will make sure our agents are fully trained to respond back more appropriately, but we assure you that you’re dealing with a Live representative via chat unless you happen to be contacting us outside of our service hours.
If you have any questions or issues with your subscription please contact us! Our toll free number is 1-888-816-0576 we are available 7 days a week 6am-midnight EST. Or if you prefer, you can email us at: customerservice@livecareer.com
Best Regards,
LiveCareer