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LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
This site is a blessing for those of us that don't feel comfortable or unsure about building our resume and it's format. Well worth the cost for peace of mind
Date of experience: May 8, 2022
I paid for the trial to use a resume template and I knew of the auto-renewing subscription. I attempted to cancel it after I was finished building my resume by clicking on the "cancel subscription" button. While I assumed it had gone through, I have been billed the ridiculous amount of $80 since March. After two attempts and a long wait on the customer service line, I finally reached an agent. I am usually a very understanding person, but the multiple times she dropped the word "you" as if this was entirely my fault really upset me. She said there were many ways for me to cancel my subscription, as if I had known that it didn't go through! Hoping for some compensation, the only thing she could do was return the amount that they were already planning to bill me for the nest period! "Based on the number of days that have passed since my last billing." I will certainly never use them again and I don't know why anyone ever would. There is no value in unlimited resumes for $35 a month. $2 a template makes sense and thats all.
Date of experience: May 1, 2015
Hi Ryan W.,
I’m very sorry if you did not get the best customer service experience and the cancellation did not go through after several attempts, however a successful cancellation will automatically sent out a confirmation email for your records, and you will be prompted as well that subscription has been cancelled.
The prorated refund that was processed was a courtesy credit, unfortunately this is the maximum that we can refund.
A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Customer Service team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
I visited this cheat site just to polish my resume for $1.95 and 14 days resume subsribtion... or at least this was written with bold letters. Unfortunatelly I did not read remainig text with smaller grey letters, which says that my subscribtion started and it should cost me almost $40 per month. After 3 months I realized that there are strange charges from my credit card for this so called "subscribtion". Durring this 3 months I received just spam mails from livecareer.com and nothing that looks like a service. I did not even entered in their site.
P.S. One star is too much.
Tip for consumers:
Beware and stay away - this is absolute SCAM!
Date of experience: February 19, 2015
Hi Emil P.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation.
I have refunded 2 charges of $39.80 as a courtesy credit. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and customer satisfaction. We take all feedback very seriously, and hope that you will reconsider your star rating and negative review of our site and service. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
I paid for a one off service service of $0.95 then they charged me $39.50 after 14 days. Had I only known. I've called my credit card company about this.
Date of experience: April 3, 2014
Dear Li,
Thanks for your comments.
Li, all of our subscriptions are auto-renewing and we take great care in letting our customers know what they are subscribing to. It is stated on the subscription sales page, payment confirmation and email we sent upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings!
If you have questions please feel free to contact our customer service at toll 1-888-816-0576, by live chat or by e-mail to customerservice@livecareer.com.
Best Regards,
LiveCareer
Marketing of FREE 14 DAY TRIAL for "LiveCareer - Cover Letter Builder" (product) was clear, concise, and effective. Resource and services it provided, were able to address user's needs (as advertised). Disclaimers to inform customers of RECURRING AUTOMATIC PAYMENTS (following trial period) was not made clear. Disclaimer information appeared to be spread-out in separate, partial statements. If communication of this was complete and visually prominent... on sign-up window... customers would be better informed of binding agreement.
Date of experience: June 22, 2016
Hi Andrew:
Thank you for this review! We are sorry to hear you had a bad experience with our product and would like to have the opportunity to amend this issue. Please feel free to contact us thru a direct message so we can address your case and see what we can do about it.
Best Regards,
LiveCareer
I was looking for support in writing my CV. I accepted to pay around 1.5 USD for a one shot service. This dishonest people are now charging me 39.80 USD monthly!
Never subscribe anything by them!
Date of experience: November 25, 2015
Hi Mr. Oliver C, I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation stops the auto-renewal. Once it’s cancelled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com or or check your inbox since I already send you a message to be able to assist you further more.
Made myself a cv a few months back for "£1" so I thought and just looking at my bank statements they have been taking £14.95 out of my account every month, how do I stop this?!
Date of experience: March 2, 2017
Hi Luke,
Thanks for bringing this to our attention. Shortly, you will receive a direct message, so we can better assist and look in to this situation. We need to ask you some information in order for us to identify your account and reach to a timely and secure resolution.
Quick easy way to get a nice looking resume in a short amount of time. Very helpful in getting it organized and having you look professional at your interview.
Date of experience: January 8, 2015
Hi Alex S.,
We are so happy that we were able to assist you, that you found the site helpful in your job search. We wish career success!
Best regards,
Anna
LiveCareer
Really easy to use, makes great resumes, great advice! If you don't want to be charged, just cancel your subscription before the two weeks are over. Excellent customer service.
Date of experience: August 3, 2016
Hi Natalie, We strive to make our customers happy and provide an excellent product. Thanks for taking the time to tell us about your recent experience with our service and product.
Best regards,
LiveCareer
Customer Service Rep Romaine was amazing! He took his time and not only resolved my issue but he also make sure I was aware of benefits available for me!
Date of experience: February 21, 2019
Hello, Lashonda:
Thanks for sharing your experience with Romaine, it's great to hear that he took the time to resolve your issue and provided you with all of our benefits. We’ll be sure to pass along your positive feedback. If there’s anything else we can assist you with, don’t hesitate to ask!
Good. I had no trouble working with the available tools and templates. Would have liked a bit more customization for each section. Overall I'd use again with no hesitation
Searching for help and tools for resume and cover letter
Date of experience: May 30, 2023
We're so grateful for rating us five stars and that you're satisfied with our service!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
BEWARE!
I warn all users to stay away from this website I deleted my account confirmed this with a rep and got charged 3 times for $44 Canadian and the representatives did not offer any compensation or refund, you ;d think cancelling the account and having that confirmed when you clearly say I want to cancel so I'am not charged again would resonate but nope they well continue to bill you for absolutely nothing and you will continually get disconnected trying to explain this to them over chat, they also won't give me any information on when I deleted my account so my credit card company won't even reimbursement.
WORST EXPERIENCE ONLINE EVER.
Date of experience: August 22, 2015
Hi Nicolas D.,
I’m very sorry that you have had this experience with our site and did not have the best customer service experience. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best Regards,
Anna
LiveCareer
This helped me revamp my resume. However it quickly turned into a scam. I paid $2 to download a single copy of my resume. The company mislead me by including fine print on the confirmation email for my $2 purchase that they would begin a "14-day trial subscription."
The company keeps your credit card on file and begins to charge you $25 Per month after 14 days. If you didn't read the fine print of the receipt from your $2 purchase, they will charge your card every month. This sounds innocent, but they also do not notify you or contact you AT ALL once this "subscription" is in place. After I received the confirmation for my $2 purchase in April, they never emailed me again—even once I was apparently a paying subscriber. I belong to several subscriptions and they always send at least monthly email promotions/updates. It's clear they wanted to take my money without me noticing. Unfortunately, I did not notice these charges until they already charged over $100 from my bank account, months later.
Only do business with them if you intend to cancel anything they subscribe you to without your explicit consent and feel confident in your ability to do so.
It promised to help me craft my resume. I did not know it would rope me into a misleading subscription.
Quality and price. I was satisfied before being roped into a subscription that I did not consent to or desire.
Date of experience: April 10, 2020
We appreciate you taking a moment to share your satisfaction with us, Harrison!
Used service one time, during trial period. I sent an email trying to stop charges. 4 months later I finally got them to stop. Here is there phone number if you are having problems.
*******576
Date of experience: May 21, 2014
Dear Ken,
Thanks for your comments.
Ken, I’m very sorry that you had this experience. When we receive a cancellation request via email, we immediately cancel the subscription. We would like to contact you to find out what email address you sent your request to so that we can investigate why this issue occurred.
I would appreciate if you would contact me directly with the email address you used to create your account so that we can resolve this issue quickly for you. Please email me at anna.b@support-livecareer.com
I look forward to hearing from you.
Best Regards,
Livecarer
Easy Step by Step instructions with plenty of templates to help write your resume for a very low cost. You can enter your info and see how it looks before you buy which I liked.
Date of experience: October 1, 2014
Hi Michael W.,
We are so happy that you liked our service. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
I used the site to rebuild my resume for an internal app, forgot to cancel immediately after so im out $40 for one resume. I give a 4star rating for thw cuatomer service rep who made cancelling painless and easy... now if i could just get my money back. Coulda bought internets with that $40 >: 0
Date of experience: December 14, 2014
Hi Anthony A.,
We’re glad that the representative was able to help you with your request.
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto- renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed. A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. Please contact me again directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. You can email me at anna.b@livecareer-support.com
Best Regards,
Anna
LiveCareer
All seemed well on the initial engagement. Fairly easy to use, looked ok, minor adjustments here and there- the wrong format but I could it edit myself.
I then logged back into finish it after hours of work on a resume/CV and cover letter. They were nowhere to be found. I then was charged again but still no documents. I contacted their live chat and was told I had full access yet they specifically said in their agreement the documents would be available when I logged back in, nothing.
Then I got charged again. I contacted them trying to cancel the subscription and the live chat 'service' was horrific.
Firstly, I never authorised any further payments but they had saved my bank details. Then I was told I couldn't get a refund as their money-back guarantee only applied for the first 14 days during their trial. When I told them I didn't have access to the documents as they stated they said it was because I cancelled the account just now. I had already taken a video of the platform prior to the cancellation where no documents were there after investing not only my money but hours of time into the Resume/CV and cover letter.
Do yourself a favour ask a friend, or use another platform, they'll steal your money and provide you with nothing in return.
Tip for consumers:
Don't do it.
Products used:
CV/Resume and cover letter but the documents were not available so I received nothing for the initial fee and further fees they charged.
Date of experience: February 20, 2022
We're sorry you experience this kind of issue with our builder. This could have been a technical issue that couldn't be saved, but we're here to help you.
In addition, we'd love to take this chance to explain some information about our products and services. When you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.
As for the refund policy, we do not process any refunds on recurring charges as stated on our Terms and Conditions page. Our policy is as follows; we offer a 100% money-back guarantee; if you are not satisfied with the result during the first 14-days, once those days are up, we do not process any refunds.
For more information, please refer to our Term and Conditions page. That being said, sadly, our Social Media Team is not aware of what happened during your interaction with our Customer Service Team, so to be able to review your case, we strongly suggest that you please get in touch with our support line so our Customer Service Team can help you with anything related to your account or escalate it if necessary, you can find our numbers and emails through here: https://www.livecareer.com/contact-us
Very easy template and smooth helpful programming.
My one complaint: I like typing my business name in all lower case and this would not let me do that!
Date of experience: May 15, 2020
Thank you for taking the time to let us know your feedback, Dorothy we’re always happy to hear it! We’re constantly looking to make our products and services better and listening to our customers is a big part of that. With that in mind, we’ve passed your comments along to our team so we can keep improving
This site is very easy to use and if you need to contact them by phone, the customer service agents are extremely helpful. I would recommend this company.
Date of experience: February 1, 2017
Hi Karen!
We are excited that you were pleased with our website and our service, our agents strive to provide the best possible service every time. Thanks for the feedback, it's very important for us.
Customer support brilliant, unclear the payment fees, good layouts offered, same as suggestions. Some technical issues at the end of the process, hopefully it will be sorted out
Date of experience: January 14, 2018
Hi Ivana,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.
The site is awesome. The cover letter options are compelling but sound relaxed, almost informal. I was having writer's block, but this website helped me through all that.
Date of experience: July 21, 2014
Hi Edna R.,
We are glad to be of assistance. We wish you success in your job search!
Best regards,
Anna
LiveCareer
Easy to use, and my resume was much better than I could have done otherwise. Well worth using. I would caution that if you are not using it, don't forget to cancel your membership.
Date of experience: October 24, 2016
Hi Joe,
It is great to know how pleased you are with how your resume looks now. Our service is designed to be easy to use without compromising quality of the finished product.
Thank you for that awesome feedback.
Don't change. Please.
This tool is so useful! It makes getting around the normal barriers to entry so much easier, as well as gives good hints on resume polish!
Thank you for this service!
Date of experience: January 27, 2022
Thank you for taking some time to review us, we love to hear from our users as it provides us with valuable feedback that helps us serve customers like you better.
While your resume builder is extremely useful, it's deceptive not giving any indication of cost until it's time to save after hours of inputting. For this reason I will not support a higher rating.
Date of experience: September 4, 2021
Thank you, Mary, for sharing your thoughts with us, and our apologies for any misunderstanding.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
Pros: Resume templates are good. Relatively easy to use to quickly create resumes. Keyword suggestions.
Cons: Predatory pricing and software scheme - They bill they you $40 per month after the 14-day trial for $1.95 for but they tell you this up front. But the $1.95 gives you full access to export your files as a Word document.
So then you just think, I'll make a few resume variants, export them to Word and then tweak them there. Sounds fair.
But unfortunately, after you've spent hours on fine tuning your resume and export it to word, you immediately notice that nothing can be changed without screwing up the formatting as the software exports each individual element as an object.
So basically now you're stuck editing within Liveplan and waiting for them to bill you an insane amount.
I contacted customer service and they refused to refund any money and offered me a hack excuse that it is not faulty software and could be the result of many other factors. In any case they offered to manually format the resume for me and I'm now waiting on that.
Best of luck all.
Tip for consumers:
My advice is to use the 2-week trial. Make some resumes. Contact customer service and make them convert the resumes properly so as not to lock you in.
Date of experience: October 7, 2014
Hi Kevin F.,
I’m very sorry that you have had this experience with our service. I would appreciate if you would contact me directly with the email address you used to create your account so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Great to hear! We're so grateful for your review!
We are here to help as you build a successful career. For the latest employment news and career management advice, follow us on
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Twitter: https://twitter.com/LiveCareer