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LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
They are THIEVES. They put a fine print SCAM where they put in big letters "14 DAY TRIAL, $1.95" and then in fine print put "by paying for this trial you are allowing us to auto-renew you into $35 a month". OBVIOUSLY, their entire intention is to SCAM you. Who needs a subscription to a resume website? How often do you make a resume? SCAM. Sad, pathetic company that has to scam people out of money.
Date of experience: January 19, 2014
Like other reviewers I was lured in with the promise of a "FREE" resume, then found out you must purchase access to be able to print or email it for $1.95. No problem, it seemed like a good deal... until it automatically bills you $40 per month without your knowledge! After 6 months of not knowing I finally figured out what was happening... asked for a refund and was able to only get the most recent month's charge back. Terrible business practice! I did not get the value for my $200 USD that paid them for sure!
Update: A company that is truly "committed to providing great customer service" would not allow so many of its customers to feel as if they were stolen from. Instead, a company "committed to providing great customer service" would be happy to provide a product/service for fair value. I would be happy to pay for a great resume builder. There is no need to lure people in and employ sneaky billing practices. I did not receive fair value for the amount I paid, period, and the attitude of the company is uncaring. Livecareer, I hope you enjoyed the $200 you got out of me. Apparently 18,981 people have viewed this review so far, so I think that the amount of money that you have probably lost from all of those who will now not use your services will far exceed the quick cash you made from me. I hope you choose to seriously evaluate your business model in the future and actually choose to provide that great customer service you speak of someday.
Date of experience: August 18, 2015
Hi TC.,
I’m very sorry that you have had this experience with our service. The free account gives you the ability to try out the Resume Builder to get a feel for how it works, and see what it has to offer before deciding to purchase. There is no cost to TRY it out. At this time we do offer free text (. Txt) download of your resume. But if you would like a professionally formatted version you need to subscribe.
We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
The refund was given as courtesy credit.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me if you have any further issues. You can email me at anna.b@livecareer-support.com
Bet regards,
Anna
LiveCareer
THIS IS A TOTAL SCAM. THEY ONLY ADVISE YOU OF THE 14 DAY TRIAL THEN CHARGE YOUR ACCOUNT $39 AND THEN THEY CHARGED ME ANOTHER FEE WITHOUT MY CONSENT. I TRIED CHATTING WITH A REP AND THEY WERE OF NO HELP AND RUDE. PROBABLY THE WORST CUSTOMER SERVICE. I DO NOT RECOMMEND.
Tip for consumers:
DON'T USE IT, ITS NOT EVEN WORTH IT.
Date of experience: April 20, 2016
Greetings Jan L. I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
I'm very sorry you did not have the best customer service experience. Rest assured that this will be taken care of. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Product team. We also sent you a private message so we can further assist you in a direct and secure manner. Looking forward to helping you achieve a timely resolution.
Best Regards,
Anna
LiveCareer
Fast, Efficient and Thorough. I enjoyed having the different options for templates, saving formats and the extras for my resume to be reviewed by a professional!
Thank you Live Career!
Date of experience: November 23, 2014
Hi Morgan S.,
We are so glad that you enjoyed our service. We wish you the best in your job search.
Best regards,
Anna
LiveCareer
Cust. Serv rep was outstanding and his willingness to assist was above and beyond my expectations. He did an amazing job and would recommend your company solely because of him.
Date of experience: October 6, 2016
Hi Sierra,
We are excited that you were pleased with the Customer Service provided. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at LiveCareer. Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer
Very helpful with my situation. Knows how to listen very well & solve problems. Very pleasant experience didn't even take 5 minuets very good communication skills. Full of positive vibes.
Date of experience: March 6, 2017
Hi Angelina,
Thank you so much for this review. We are thrilled that you were delighted with our Customer service and with how your request was handled. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
This is my second time using LiveCareer. I love how easy it is to create the perfect resume and cover letter. I will most definitely use LiveCareer again, if needed.
Date of experience: October 23, 2014
Hi Willene B.,
We are so happy that you loved our service. We wish you all the best!
Best regards,
Anna
LiveCareer
Great information to make sure resumes have key words needed to get the job. I'm going to try a few for certain jobs to see how it really works. Thanks!
Date of experience: June 23, 2021
Thank you for sharing your feedback and rating us five stars!
I used Livecareer as a platform to update my Resume and Cover Letter, I couldn't be more pleased with the service provided. I've told colleagues, friends and family to use Livecareer if and when they need to update their Resume.
Date of experience: March 4, 2015
Hi Joshua H.,
We are so happy that you found the site and service great. Thanks for recommending us to others. We wish you career success.
Best regards,
Anna
LiveCareer
Well I actually signed up for a career test.
The email that I received from this site went straight into my junk folder.
Strike one. I never set up the filter for spam in this account so apparently hotmail decided that this site sends out spam.
Continuing with the process, it started asking about my education level.
Strike two. That information is on my resume so any business that gets my resume can have it. A job search site doesn't need it. I know, they need it to match you to jobs you're qualified for. Right. If I want to apply for a job as a CEO, I should be able to do that and I don't need a career site to tell me I can't.
Then comes the address, city, which it already picked out because it has my zip code, and phone number.
Strike three. Job sites that you register for on the internet, DON'T need your phone number, especially if they want to know your education level. Once again, that can be given to the prospective employer IF your resume gets that far.
And NEVER, NEVER, EVER give out your social security #. This site never asked for it so bear that in mind. This point I am making as you should never put that down on an job application, UNLESS you have interviewed and it is the only thing stopping you from getting hired. It is possible that your job app can be laying around and someone might find your information and use it. Next thing you know 27 credit cards and a mortgage have been taken out in your name.
It is also fair to note I did not take the career test. I didn't feel that livecareer.com needed my personal information for me to be able to take the test.
Have a nice day... :)
Date of experience: July 2, 2010
We appreciate you sharing your experience with us, Richard. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.livecareer.com/contact-us
I initially signed up for the trial also and have been being charged for a FULL YR - this is my bad for not fine tooth combing my bill but i tried several times t contact them and nothing... Finally got through and they tried to UPSELL ME! Nightmare and waste of money!
Date of experience: June 26, 2017
Thank you for sharing your experience with us, Robin. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
I have worked in the same job for 14 years and all of a sudden found myself forced to find another. This resume program was so simple and easy to use. I was very pleased with the results.
Date of experience: August 14, 2016
Hi Cynthia,
Thank you for that awesome feedback. It is great to know how pleased you are with our product and the hassle free experience that we provide. We strive to deliver to you what we do best.
We wish you the best in your job search.
Best Regards,
LiveCareer
I teach seniors in high school. This is a requirement every year and this builder is excellent. The students feel such pride when what they can do is written well and presented on paper.
Date of experience: May 19, 2022
We're thrilled to hear this and glad we are a big help, thank you for your feedback and for rating us five stars!
We are here to help as you build a successful career. For the latest employment news and career management advice, follow us on
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Twitter: https://twitter.com/LiveCareer
This site is so easy to use and guides you step by step in building a professional resume that will stand out from others. Very friendly service and help is just a call away!
Date of experience: August 18, 2015
Hi Robert S.,
We are glad that you found the site and service helpful. We wish you the best in your career search.
Bet regards,
Anna
LiveCareer
Iris (the lady I spoke with) was very well spoken, polite and very professional with handling my call.
I also like your service just don't need it no more as I have finished my c. V
Thank you
Date of experience: June 8, 2016
Hi Paris,
We're so pleased to hear that Iris helped you in a good and professional way! At LiveCareer, we take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience. Thanks for taking the time to tell us about your recent experience with our service and curriculum vitae builder. We wish you the best of luck on your job search!
Best regards,
LiveCareer
BEWARE! I've asked them to cancel my account and was still charged this month. I haven't gotten anything resolved. I've called and been on hold for so long that I've had to hang up.
Tip for consumers:
Just don't sign up. It's not worth the hassle. 34.95 a month plus tax is a lot of money to be charged every month for nothing. I'm still waiting to get my problem resolved.
Date of experience: January 23, 2015
Hi Lance W.,
I’m very sorry that you have had this experience with our service. Our record shows that the account has already been cancelled and refunded the amount of $38.00 on January 23. You'll see it on your bank statement within 2-3 business days. An email confirmation email has also been sent for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
I spoke to Hector and he sorted out my query very quickly and painlessly.
I wish that I had been dealing with more people like him in the last few weeks when trying to sort out similar issues
Date of experience: May 24, 2016
Greetings Kieran N.
Thank you for the feedback. We are committed to providing great customer service. We take all feedback very seriously. We are glad that you were satisfied with our service.
Best Regards,
Livecareer
They robbed me out of $70.00. And when I asked for a refund to a website I used once, the awful, incompetent computer representative signed off.
This website should shut down; they are thieves!
Date of experience: July 24, 2013
Dear Susanna,
Thank you for your comments. We also apologize for any inconvenience. Please contact us as soon as possible so that we may resolve this issue.
Our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576. If you prefer, you can send us an email to: customerservice@livecareer.com.
Best regards,
LiveCareer
You can't edit where the pages separate or change the font size. My resume on the "Executive" template looks broken up in the wrong places with no 1" header or footer. It's too crowded.
Date of experience: November 15, 2021
Thank you, Susan, we’re always open to new suggestions on ways we can improve and your feedback helps us do just that!
You are at the top of the search bar for "FREE RESUMES".
After completing the whole thing to find I have to pay 3 dollars is not what I was looking for. Thanks for making me waste an hour of typing to pay $3 to not have to do it all over again
Date of experience: May 20, 2020
Hello, Elizabeth
We’d like to clarify that our Basic Access accounts allow you to create and download a plain text version of your resume and cover letter using our examples and tips.
However, if you would like to download, print, or email a professionally formatted version of your resume using our copyrighted templates in a PDF or Word format you will need to subscribe first for a small fee which we offer a 14-day trial option. In addition, we do grant a 100% money-back guarantee for our trial fee.
Didn't like how the service gives you no notice for when they will draft your acct, now I have an overdraft from my bank, after I cancelled thanks live career...
Tip for consumers:
Don't do it!!!!!!!!!!!!!!!!!
Date of experience: February 3, 2015
Hi Alvin H.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
I have refunded the amount of $39.80 as a courtesy credit. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
David was polite and easy to understand. He did an outstanding job on promoting offers that LiveCareer had, unfortunately it wasn't what I was looking for. Keep up the good work.
Date of experience: October 18, 2016
Hi Kathy, Thank you for sharing your heart out about your experience. It is nice to know David resolved everything for you and that you had a hassle free process. Please feel free to contact us, if you need anything in the future. Thanks!
I used live career for a month and then unsubscribed but they still charge me $39.80 every month.It's been like this for 4 months now.No way to contact them.
Date of experience: October 29, 2015
Hi Amol K.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best Regards,
Anna
LiveCareer
I used this site before and it was an awesome way to make a resume. Though I wanted to print out a resume months later and I was going to pay the $5 fee for another week, I was charged $34.50! SERIOUSLY? FOR ONE WEEK I PAID $35. These people are snakey and liars! DO NOT USE THEM! I cant not even begin to explain how furious I am. I cant stress enough how horrible and rude their customer service team is.
Date of experience: June 19, 2012
Dear Catelyn S,
Hi, work at LiveCareer. We apologize for the misunderstanding. The $ 4.95 is a one time trial price. It will no longer be available for returning user, but what we offer is $ 34.95 for a whole month and not just 1 week, which allows you not only to print, email and download, but you can also have the ability to post your resume to 90 job boards, which gives you better chances of landing a job.
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
LiveCareer
This site was easy to use and self explanitory, just be aware if you do not cancel within 14 days you will be auto billed for each following month at a much higher rate.
Date of experience: December 16, 2016
Hi Peter, thank you for taking the time to review our services. We are happy to know that you found our site to be easy to use. If you need anything else, just contact us, we’re here for you. Thanks!
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Dear Macy,
Thanks for your comments.
Our subscription prices and policy are not in “fine print”. It is clearly stipulated on our sales page and again, we give you this information on the payment confirmation email we sent upon purchase. We also provide many ways in which you can cancel. You can cancel by calling our customer service, by live chat or by e-mail. There is even a self-cancellation feature under “My Account” on our website if service is no longer needed.
Many of our customers keep their service active during their entire job search and a monthly subscription to Resume Builder makes tailoring, customizing, and creating cover letters really easy and fast.
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com
Best Regards,
LiveCareer