- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
I did feel very satisfied with the customer service provided today. She was not able to get exactly what I needed done. But looked for a wprkpround and in the end it all turned out well!
Date of experience: December 9, 2016
THEY READ FROM A SCRIPT WHEN YOU CALL TO COMPLAIN. I CANCELLED MY SERVICE HOWEVER WAS CHARGED FOR 3 MORE MONTHS, ($200+)WHEN I FINALLY REALIZED THEY ONLY REFUNDED $29 - PRORATED! EVERY ANSWER SCRIPTED, EVERY WRITTEN APOLOGY ON LINE THE SAME-HEARTLESS
Date of experience: May 29, 2015
Hi Dana S.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
If we issue a prorated refund, it was processed as a courtesy credit. However, I would like to check your account personally. Please contact me directly with the email address you used to create your account so we can resolve this issue quickly for you. You can email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
It has always been good. I like the opportunity to have my resume looked and critiqued professionally.
The templates and lay-outs really give you a variety of looks for any job situations.
At the time when I looked at site years ago, it offered exactly what i was looking for.
Date of experience: May 2, 2023
Great to hear! We're so grateful for your review!
We'll be within your reach to here to help you build a successful career. For the latest employment news and career management advice, follow us on: LinkedIn: https://www.linkedin.com/company/livecareer Facebook: https://www.facebook.com/LiveCareer Instagram: https://www.instagram.com/livecareer/ Pinterest: https://www.pinterest.com/livecareer/
Great site for helping me build my first resume. A couple of UI problems and I wasn't expecting to have to pay in order to download, but the price is reasonable.
Date of experience: June 16, 2021
Thank you for sharing your feedback and for giving us a great rating.
BEWARE of this site! Terrible business practice! This site comes up under "FREE RESUME TEMPLATES" and then after you work hard and create a resume, they require a nominal ($1.95) fee which seems fair... but they don't make it clear that there will be an ongoing $34.95 MONTHY charge! By the time I noticed this recurring charge, I spent over A HUNDRED DOLLARS for my resume.
As many people have commented, it is a misleading website- I am sure this billing practice is part of their business model. I feel like I've been TRICKED. And to top it off, they do their banking in Cyprus.
Date of experience: June 9, 2013
Dear Dana,
Thank you for your comments.
Our free trial account gives you the opportunity to try out our resume builder before deciding to purchase. If you like what you see, we ask you to pay for a trial subscription. The ability to print, email, or download your resume are only listed as a feature of the paid subscription and are not listed as a feature of the free trial.
Dana, regarding our recurring billing feature -- we make every effort to let our subscribers know of this auto-renewing feature. We have it in print when you subscribe and we even e-mail you those details when we send your payment confirmation. We also inform you of the many ways for you to unsubscribe your accounts – either by telephone, live chat with a LiveCareer representative, or by e-mail. If you do not want to use any of our customer service options that we’ve listed, we also have a cancellation feature right on our website.
We are an international company serving people from all over the globe and we process payment through our e-commerce provider located in UK. We hate it that you feel like you are being tricked, as the actual purpose of our business is to assist people in finding great employment opportunities.
If you have any questions regarding your subscription, our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com
Best Regards,
Livecareer
I got scammed and Live Career put my bank account in overdraft. I used this resume site to help me get a job but i lost money instead. I might end up homeless. I'm gonna kill myself
Date of experience: March 7, 2014
We appreciate you sharing your experience with us, Paul. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.livecareer.com/contact-us
THESE PEOPLE ARE OUT TO STEAL FROM YOU AND GIVE YOU NOTHING FOR YOUR MONEY. AS SOON AS I ASKED A QUESTION, THEY STARTED BEATING AROUND THE BUSH, WOULD NOT ANSWER AND KEPT TELLING ME I HAD TO PAY FIRST. NO RESUME, COULD NOT PRINT OR ACCESS RESUME THEY LET YOU CREATE. THEY DID NOTHING AND WERE GOING TO STEAL FROM ME BUT I REFUSED TO GIVE CREDIT CARD INFO. THEY DID GET PERSONAL INFO LIKE ADDRESS, PHONE, EMAIL AND MORE BUT NOT MONEY THANK GOD!
Date of experience: January 2, 2016
Greetings Linda S we are very sorry that you feel that way and did not have the best customer service experience, rest assure that we will take action regarding to this matter. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com as well you can check your inbox since I send you a private message to see if I can be of more assistant.
(further info)
Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free just select in the format section plain text and you will have your information download to the computer for free. Our pay subscription give the user more benefits such as the resume builder, cover letter builder that give you the ability of attach that letter to impress more the highly employers, you will have access to all templates and designs, salary calculator, career test, resume check, interview videos, full reports for career tests and access to articles, job alerts near your area, interview videos, career tests and more futures that the clients could see over the web page as well we do have other good offers for those client that want or need the service but at the moment could not afford the initial price for whatever reason, we are here to assist the clients if they request assistant as well we can discuss options in how they can stay with the service and suggest some other help to land the job that may be they are tying to seek.
Best Regards,
Live Career
LiveCareer's resume-builder is great, and the work saved makes it worth the $1.95. I feel they communicate the recurring charge well enough that you have only yourself to blame if you're surprised by it.
Where they slip up, however, is making cancellation easy. How on EARTH do you cancel it? For months, I'd been sending emails to the only customer service email I could find on the site... to no avail, while they're charging my card almost $30 per month.
BUT I was pleasantly surprised today to receive quick, easy, pleasant, and totally satisfactory customer service from representative David Bermudez today on the LiveChat. Without a hitch, I was able to both cancel my account and get a full refund all the way back to when I'd originally sent my first cancellation email. It was so quick that I was astonished - high-quality customer service like that is rare.
I also love how they don't just throw away your resumes & cover letters when you cancel the subscription. How not-spiteful and non-manipulative of them (which can also be rare).
Tip for consumers:
If you're ready to cancel or looking for a refund, use the LiveChat feature, NOT email.
Date of experience: June 29, 2016
Hi Merissa:
Thank you for this Outstanding review! We are thrilled to hear that you had a pleasant experience with our product and were able to create your resume. Also, thank you for your kind words about David we strive to provide the best experience with both our product and customer service and it makes us happy to hear feedback like this. Please feel free to contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer
Awesome! For every 100 all hype bull!@#$ websites there is 1 gem like this. I paid $1.95 for the trial period access (7 or 10 days I think). In less than an hour I had turned my resume from boring and forgettable to classy and attention demanding! I went to a job fair and had 8 companies actively trying to hire me. I took the one that made the most sense for me and completely forgot to cancel my "trial" subscription. Oops. I ended up paying 2 payments of $40.20 by the time I figured out what the bill was on my statement. Clicked on the online chat to cancel and it was fast and easy. I got an email confirmation of cancelling before the online chat came through that Julie had cancelled my account. The actual product is great. Resume building is such a pain and nobody wants to do it. I know people that don't try to get jobs they want because they procrastinate on updating and making their resume current and attractive to employers. Even if you forget about it and pay an extra $80 bucks it's still worth it.
Date of experience: August 8, 2014
Hi Chris L.,
Congratulations on your new job! We’re so happy that you loved our site and service. We wish you all the best in your new career.
Best regards,
Anna
LiveCareer
Very easy to use. Was great that you can enter your information once and then change the style and formatting without having to retype or edit anything. Highly recommended!
Date of experience: July 19, 2014
Hi Jennifer H.,
We are happy that you found the service easy to use. We appreciate you recommendation. We wish you career success!
Best regards,
Anna
LiveCareer
Hi,
2 weeks ago when spending time with a friend we discovered your website.
1. It was an easy to use website and between us my friend and I produced a wonderful CV to help her return to the job market in her late 40's after 27 years looking after her disabled sister.
2. The CV has given her confidence a tremendous boost.
Drawbacks
Lack of clarity that we would have to pay for this service. We got to printing it out and there was a request for payment details and my friend had not brought these with her so I paid it for her, planning to cancel after a few days once Paula had decided whether she wanted to make any changes.
Paula did not want to make any revisions so I intended to cancel the monthly standing order and forgot about it until today.
May increase your customer base if you send an email reminder after 10 or 12 days informing that the 2 weeks is nearly up and explaining what the benefits are on offer if the customer continues their monthly payments.
AS it happened when I rang today I was refunded the £16.99 that apparently went out of my account yesterday Aug 30th. I am very thankful and will heartily recommend your company. Thank you
Date of experience: August 31, 2016
Hi Sue,
Thank you so much for sharing your excellent experience about the Customer Service provided. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer. Our service is designed to be easy to use without compromising quality of the finished product. We have taken note of your feedback and let me assure you that we are constantly working in offering you a better experience with us. We appreciate your detailed and remarkable feedback, it's very important for us.
Best Regards,
LiveCareer
I made a trial account MONTHS ago. Used it once and never used the site again OR signed up to continue usage. I don't even know if they've been charging me since before 2016 but for the past THREE MONTHS, they have taken 3 $40+ payment from my account totaling over 120 dollars UNBEKNOWNST TO ME,,, for their site that I ha e literally used ONE SINGLE TIME! They are scammers and thieves! I AM LIVID! They will NOT continue to get away with stealing from people!
Date of experience: April 2, 2016
Greetings Megan P,
We are very sorry that you feel this way and have had this experience with our services Megan. We are more than willing to assist you with your concerns. We have sent you a private message so we can assist you in a secure manner.
Regards,
LiveCareer
No they are just another Scam. They are using unauthorized with from Debit card accounts.
Do not trust this unethical comp[any at all.
Use them at your own risk.
Date of experience: July 22, 2015
Hi William P.,
We provide effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. Please email me at anna.b@livecareer-support.com
Best Regards,
Anna
LiveCareer
Super easy to build resume, but wish you would let consumers know they have to pay upfront before allowing them to create their dream resume. LOL good strategy though.
Date of experience: September 25, 2022
Thank you for rating us and for your feedback, Angelica! We're always happy to hear it.
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Twitter: https://twitter.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
I found the whole process so much easier with the excellent choice of templates PLUS the suggestion phrases to plug in that are relevant to your title... loved those!
Date of experience: February 24, 2022
Thank you for the glowing review, Wendy!
By far helped me out with what I needed 10/10 would recommend because was by far satisfied. Also customer service is really nice and helps you out a lot
Date of experience: January 11, 2019
Hello, Jessica:
You just made our day, thanks for scoring us with 10/10!: D
We strive to make all of our customers happy and we take every feedback to heart. In fact, we rely on it to continually improve our customer’s experience.
It is always important to think of the customers' needs first, while remaining friendly and I think David did an excellent job. Keep up the good work David! Kudos!
Date of experience: October 26, 2016
Hi Felicia,
We appreciate your feedback! We have the same vision as you, and that is why customers' needs are our priority always. Thank you so much for sharing your excellent experience about the Customer Service provided by David.
So easy use, really liked the helpful tips and affordable prices! In the past I spent over $200 on a professional teachers resume- this was so much more affordable!
Date of experience: April 30, 2015
Hi Diane M.,
We are glad that you liked the site and we were able to a help you. We wish you career success!
Best regards,
Anna
LiveCareer
I was very happy with the results that I received when I used your template to create a cover letter, it was well written and professional. Thanks Jacqueline M
Date of experience: October 16, 2022
Amazing! We're so grateful for rating us five stars and that you're satisfied with our service!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Twitter: https://twitter.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
I appreciated how nice Patricia was when I called and had questions about LiveCareer. My phone call was answered quickly and got everything token care of by one person.
Date of experience: September 9, 2017
Hi Peter,
We’re proud to know that Patricia was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!
STAY AWAY from this website. I used the site to make a resume and after paying 35.99 for a subscription so I could download the resume, it didn't look anything like what I had made in any of the downloadable formats. Of course I requested a refund immediately and they denied it. I didn't even take anything from this website and they will not honour a refund. Bunch of scum. DO NOT WASTE YOUR TIME OR MONEY
Date of experience: March 3, 2016
Greetings Emily, We're very sorry that you feel that way. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation stops the auto-renewal. Once it’s canceled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder. Your obligation to pay fees continues through the end of the subscription period because the cancellation will avoid the auto renewal but you will still have access to the end of the billing cycle and that is stated in the terms and conditions #35. (https://www.livecareer.com/terms-of-use)
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can send us a private message or email us at customerservice@livecareer.com
Best regards,
LiveCareer
Very helpful when I was in a struggle for words to show my strengths and skills. It allowed me to follow along and focus where I needed help, everywhere!
Date of experience: January 24, 2021
Thank you, Hollie, we're always here to land you a hand!
THEY WILL TAKE MONEY FROM YOUR ACCOUNT.
The service is very helpful and I appreciated the resume formats etc, BUT they are very sneaky. They charge an initial $1.95 to your account and then after the 14 day trial period they will "renew" your subscription "hassle-free" for $34.95 UNLESS you cancel your subscription within those 14 days
When I saw the charge on my credit card I called them immediately and complained. Two of their suctomer service representatives hung up on me until the third one put in a Refund Request for me. I'm still waiting to hear back...
Total scam
Date of experience: January 3, 2014
Dear Kelly,
Thanks for your comments.
Kelly, we take great care in letting our customers know what they are subscribing to. We are very clear that when you subscribe there is an auto-renewing feature for which you can cancel anytime and if you don’t cancel your subscription, we will bill you at the monthly rate of $ 34.95. We state that on our subscription sales page right before you enter your card information and again send you those details on the payment confirmation email. Multiple ways to cancel was also being given: by phone, via email, chat and through “Account Settings” online.
We apologize for the inconvenience if you were being disconnected twice, there might be technical issues. With the refund request, it normally takes 2 to 3 business days for it to be posted back on your account. You can follow it up by calling our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com.
Best Regards,
Livecareer
I'd like to Thank Aris who was very helpful, kind and patient with me... she helped clean up my pending resume and I couldn't have done a better job... Thank You Aris!
Sincerely,
Nancy Ritchie
Date of experience: January 19, 2015
Hi Nancy R,
We are glad that Aries was able to help you. We wish you success in your career!
Best Regards,
Anna
LiveCareer
So far the resume building application has been easy to use and with success however, I am appling for a full on career position and will see if and when it lands me the job.
Date of experience: March 20, 2022
Thank you, for taking the time to let us know your feedback, we’re always happy to hear it! We’re constantly looking to make our products and services better and listening to our customers is a big part of that.
Date of experience: November 19, 2021
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Hi Christopher, thank you for taking the time to review our services. We are very glad to know our Customer Care Experts were able to help you out. If you need anything else, just contact us, we are here for you. Thanks!