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LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
This site is awesome! Does the work for you. I psersonally was able to upgrade my resume. The ones who reviewed it commented on how well it was done! Thanks Live Career!
Date of experience: May 26, 2014
It's very expensive for something you're going to use once and probably not have to update very often. But it works well and makes creating a resume easy.
Date of experience: January 4, 2022
Thank you for taking the time to bring this to our attention and our apologies for the negative experience. We take our user’s feedback very seriously, know that we hear you and we’re here for you, so when you have a chance please contact our Customer Service Team using the link provided below.
Contact Us: https://www.livecareer.com/contact-us
Having logged on to the Resume site. I found it very user friendly. I will be telling family and friends all about Live Career Resume Site.
Thank You.
Date of experience: October 30, 2014
Hi Maureen G.,
We are glad that you found the site easy to use. Thanks for recommending us to your family and friends. We wish you career success!
Best regards,
Anna
LiveCareer
I had an issue with some of the billing on my account, I called, Joe Gonzalez answered and was able effectively and efficiently handle all my issues.
A+
Date of experience: July 6, 2016
Hi Mike:
Thank you for this excellent review! We are glad to hear that you had a positive experience with our customer service and that Joe was able to resolved your issues. Please feel free to contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer
I have tried other resume services and it looked like they had unqualified people correcting resumes. One such companies took my $19:00 I never got my resume back
Date of experience: October 8, 2021
Thank you for sharing your feedback with us, Felix!
This is a great service, thank you for helping me update my resume. Many great templates to choose from and wonderful suggestions to help you along the way.
Date of experience: February 1, 2022
Thank you for sharing your feedback and rating us five stars!
Public thanks to Resume-Now and George Kidos (and all the other online chat folks) who helped me resolved my issues with patience! The resume looks outstanding.
Date of experience: June 7, 2016
Hi Carolyn S.
Thank you for your positive review. Your feedback is very important to us. We are glad to know that George was able to help you resolve your issues. Once again, thank you for using our services.
P.S.: Enjoy that new shiny resume!
Best Regards,
The LiveCareer Team
This is one of those "services" that is totally designed to rip off unassuming (usually young) people. They offer you something for $1.95 with the caveat that you cancel within a specific window of time or they will charge your credit card $39.95 for a recurring fee. If you are lucky enough to discover the fee, you will quickly find they won't refund the whole thing. They will refund just a portion. The customer service people sound like robots and don't have any authority to do anything but refund a portion of the fee. YOU DON'T NEED THIS SERVICE. USE ANY WORD PROCESSING PROGRAM AND MAKE A RESUME> DO NOT USE THIS!
Date of experience: June 16, 2015
Hi Connie H.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Once the subscription has been cancelled, you will not be billed any further. Please contact me again if you have any further issues. You can email me at anna.b@livecareer-support.com.
Best regards,
Anna
LiveCareer
DO NOT USE THIS SITE! I had a billing issue with them. I called and talk a man named RJ. He was very rude. He keep laughing at me and hung up on me. I called back and RJ was the one who answered my call again. I asked to speak to he supervisor... once again he laughed at me. When speaking with his supervisor, the gentleman said that I was the one that ended the call. He didn't even listen to the call. Bad supervisor. DO NOT USE THIS SITE! THEY DON'T CARE ABOUT CUSTOMER SERVICE. They did refund my money and was asked not to use their site again. Like I said great customer service.
Date of experience: January 21, 2012
We appreciate you sharing your experience with us, Janel. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.livecareer.com/contact-us
Good, but have not found a job, so not sure what the issue is with my "95" score resume. It's just becoming an extremely depressing reality of not having a job, but paying for this service.
Date of experience: September 8, 2021
We're very sorry to hear that you are unhappy with our website, Christina. We'd love to hear from you directly to find out what happened or how we can make this better for you.
When you have a chance please contact our Customer Service Team using the link provided below.
Contact Us: https://www.livecareer.com/contact-us
They lure you in with a super cheap 14 day trial and then charge you a bunch of fees after the 14 days is over, I had to get a new debit card because of this.
Date of experience: September 9, 2015
Hi Jonathan S.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best Regards,
Anna
LiveCareer
They are deceptive in there billing practices! When I realized I was being charged( 5 months) $39 a month for a one time use I called to complain and they were unwilling to remove any charges.
Tip for consumers:
buyer beware!!
Date of experience: January 27, 2015
Hi Doug C.
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
I would appreciate if you would contact me directly with the email address you used to create your account so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I spontaneously applied for a job & needed a resume asap, this site really was easy to use. The cost was $1.99 to process then cancel subscription within a week. No stress I recommend trying it
Date of experience: March 31, 2015
Hi Sherry T.,
We are so happy that you found the site easy to use and helpful in your job search. We wish you career success.
Best regards,
Anna
LiveCareer
This website has really helped me with which parts to include in my resume. I always draw a blank when I pull up a word document, but here I have templates to help me along. Thanks!
Date of experience: March 19, 2013
We are glad that you find it convenient to use our site in creating a resume with ready templates and text tuner samples to match your needs. I f this is for employment purposes we wish you best of luck on your job search Samantha!
I had called for help because my laptop battery died and i lost my resume that i had finish doing so the gentlemen was really helpful and courtesy... within a few minutes he resented to me..
Date of experience: August 25, 2016
Hi Arlene:
Thank you for taking the time to review our services. We are very happy that our Customer Care Specialist was able to resolve everything for you. Please feel free to contact us if you need anything in the future.
Best Regards,
LiveCareer
I created an account to make a resume without any information that I would ever be charged if I did the free trial. Without my permission, my account updated to premium and charged me over $400. This was never mentioned in the terms of agreement (which, yes, I read). A FREE TRIAL account should remain FREE until cancelled, which I did. PLEASE STAY AWAY FROM THIS SITE. IT'S A SCAM
Date of experience: January 30, 2015
Hi Brooke W.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
LOL to all the dumb $#*!s here. Next time you purchase anything online, try reading the NOT SO FINE PRINT so you'l know what you're signing up to. No one forced you into signing up to their service. I made my resume with them and everything seems to be working fine for me, WITHOUT ANY EXTRA CHARGES ON MY ACCOUNT. And the customer service is great, you're just too dumb to even listen to what the reps are telling you. I signed up and paid for the 4 dollars over the phone, the rep cancelled my subscription before we hung up, I have a great looking resume, and I got the job. Thanks LiveCareer! Don't mind these dumb $#*!s they don't know $#*! LMFAO
Date of experience: July 24, 2012
Dear Kelly W,
Hi, I work at LiveCareer. We're glad that you are happy with our service. We love to hear our customers success stories, so let us know how that resume worked out for you! You can email us anytime at: feedback@livecareer.com
Best Regards,
LiveCareer
Easy to navigate and so many layout options to choose from. I love that it provides suggestions for job duties descriptions. It made building my resume so much easier and stress free!
Date of experience: October 5, 2020
Thank you, Linda, for sharing your experience with us, we're always happy to hear it!
Site is user friendly and staff is helpful and knowledgeable to help you when you need it. I could not have been happier developing my career with Live Career helping me along!
Date of experience: September 21, 2016
Hi Cynthia,
Thank you for that amazing feedback. It is stupendous to know how you feel about our site and our Customer Service! We strive to deliver to you what we do best. Please feel free to contact us, if you need anything else in the future.
We wish you the best of success on your job search, Cynthia!
Best regards,
LiveCareer
You keep redirecting me to the page from which says thank you for your purchase. I keep getting interrupted on my work because of it. Please ask your developer to fix that
Date of experience: March 20, 2020
Hi, Anubhav
Our team is dedicated to providing our users with the best customer service experience possible and we would love to discuss this further in order to seek a resolution to your matter.
Please expect a private message from us shortly, once again we apologize for any misunderstanding and hope to resolve this matter soon.
Creating my resume has never been easier, I loved the examples and tips offered as well. The live chat was so fast and I appreciated not being harrassed to continue my subscription.
Date of experience: June 21, 2014
Hi Kalena A.,
We are so happy that you loved our service, and that you found cancellation easy. We wish you career success!
Best regards,
Anna
LiveCareer
The site was easy to use. When I needed to cancel the service it only took less than ten minutes. I will be telling family and friends about this site.
Thank you!
Date of experience: July 9, 2014
Hi Kat R.,
We are happy that you found cancellation easy. We appreciate you recommending our site to others. Best of luck in your job search!
Best regards,
Anna
LiveCareer
It was more than pleasant. I was helped the entire way through. This is a truly life-saving site. It provides you with everything you could possibly need for landing a suitable job.
Date of experience: August 18, 2014
Hi Haley M.,
We are glad that you found the site helpful in your job search. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
THIS IS THE WORST THING THAT WAS EVER CREATED ON THE WORLD WIDE WEB. WHAT ALL PEOPLE ABOVE SAID IS TRUE AND I EXPERIENCED THE EXACT SAME THING! I TRIED TO CALL, BUT THE NUMBERS WERE CONSTANTLY BUSY! AND THEN I TRIED TO CHAT WITH A REP AND SHE WAS AS SLOW AS A SNAIL. I CHATTED WITH HER FOR AN HOUR BUT IN THE END SHE DIDNT HELP AND SHE JUST LEFT THE CHAT WITHOUT LETTING ME KNOW. CAN YOU IMAGINE THAT? WHAT KIND OF CUSTOMER SERVICE IS THIS? HUH?
Date of experience: February 22, 2012
Dear Diana R,
I work at LiveCareer. We are very sorry you did not have the best customer service experience. We have recently expanded our team, and you make have caught us during training. We appreciate your feedback, and will be sure our agents are fully trained to offer better service during live chat.
In order to cancel your account, you can do so in your account settings by clicking the "My Account" link in the top right of the site once you are logged in.
Best regards,
LiveCareer
All I wanted to do was cancel my subscription so the lady said to give her moment to process the cancellation. Then she says how about if I lower it from 19 to 14/month and i said no I just want to cancel so again she says ok give me a moment to process your cancellation then comes back again and says how about 3/month. 15 minutes later it's finally cancelled. I mean what part of I JUST WANT TO CANCEL do they not understand.
Date of experience: March 24, 2017
Hi Jena,
Your feedback is an important part of our efforts to keep customers happy. We have taken note of your feedback and let me assure you that we are constantly working in offering you a better experience with us. We do apologize for failing on providing a pleasant experience, the situation has been forward to proper channels.
Best regards,
LiveCareer
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
We are overwhelmed by your comments, Joni! We are happy that we made it easy for you and able to get good reviews out of the resume created on our site. More success with all of your endeavours.