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LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
Theses are vampires and will suck you dry to your last penny
DO NOT USE this company they will never see your cancellation until they started charging your A...
SCAMS SCAMS SCAMS
Call the FCC or local Authorities to let them know
Date of experience: April 8, 2016
I didn't see the small print. Lost at least 500 to 600 bucks being charged on my child support card. Child support does not send statements. Not happy but take some of the blame. Lesson learned. Wish the company would have emailed me to ask if I wanted to comtinu with the service as I wasn't using it. But THIS IS HOW THEY MAKE THIER BIGGEST MONEY I'm guessing! Not happy at all.
Date of experience: November 15, 2016
Hi Rhonda, thank you for taking the time to write to us. We are so sorry you feel that way about our service and are willing to assist you. We will send you a direct message so we can assist you in a secure/private manner. Thanks!
I just wanted to use the site one-time, from the usage I thought I was one time but without noticing I apparently subscribed to a monthly subscription of 40 dollar that is taken from my credit card.
WATCH OUT FOR THIS ONE!
Date of experience: November 14, 2014
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
As a courtesy, I refunded the $39.80. You'll see it on your bank statement within 2-3 business days. Unfortunately, we’re unable to send you a confirmation email, because our record shows that you deleted your account information on file. If you want a confirmation email, we can send you one. I would appreciate if you would contact me directly with the email address you used to create the account or a personal email so we can send it for your records. You can email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I purchased a service for $1.95 and now i am being charged for $39.80. Don't know how can people be so smart to suck the money out of them. This is total fraud and i am not going to forget my money.
Date of experience: March 11, 2016
Greetings, Alisha D.
We are very sorry that you have had this experience with our service. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. We have sent you a private message so we can assist you further in a secure manner.
Best Regards,
LiveCareer.
Very easy to follow steps that help put a respectable looking resume together in a matter of hours. I also appreciate the abilitly to edit my resume into many different formats.
Date of experience: February 13, 2013
We’re glad that you are happy with the outcome of your resume; with the help of our formats available for you to customize it you were able to finish it in no time. We appreciate your feedback Barrett!
I had created my account only an hour back to get myself a resume print. I don't want this subscription and when i try to cancel my subscription online under the settings tab the website doesn't allow me to cancel. Error / warning i get is that there is more than one subscription on this account. I have dropped the customer support an email regarding this.
Also my account was charged 4 times for the subscription as the first time when i tried making the payment i got http :// 502 bad gateway. I refreshed the page and payment was done multiple times.
I NEED TO CANCEL MY ACCOUNT IMMEDIATELY
Can the customer support please deactivate my account immediately and also refund my money charged additionally
Date of experience: November 23, 2018
Hello, Kashyap:
We apologize for any inconvenience that this may have caused you, under no circumstance do we like to hear this. However, we would love to take this opportunity to clarify some information regarding the error on the account. After verifying the account it seems that you contacted our Customer Service Department on November 23,2018, requesting cancellation, as well as a refund, do to the error our system generated. Both requests have been successfully processed as requested.
We hope that this information helps clear things up and again we apologize for this issue. If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.
This site is advertised as and claims to be a FREE resume builder so after it lets you in, you start making your resume, you spend all the time doing it and are ready to print or download, they want you to PAY. FREE DOESN'T COST MONEY! Stay away from this site. They are fraudulent, dishonest jerks.
Date of experience: April 28, 2012
We appreciate you sharing your experience with us, Angela. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.livecareer.com/contact-us
Used their services once and I would never ever used it again. At the beginning I did not know that you had to pay to download a CV created on their website. I spent quite a lot of time doing my CV and at the end, when I tried to download my CV, they asked me to pay around 3 pounds. I had no choice but to pay because I have already spent a lot of time creating the CV. I filled in my bank account details, the money were taken from my account. After that, I have literally never logged in or accessed their website the following two weeks. After two weeks I realized they took 23 pounds from my bank account for a "subscription" I had no idea about! It must have been somewhere in the small print so everybody can get fooled! I was not angry at the beginning or anything as I knew I was going to get in touch with them, explain that I did not used their services and that I was not aware I was subscribing to anything. Guess what? I got in touch with them three times and they refused to refund my money every single time for the following foolish reason: " Requested refund after trial period". I repeat, "a trial period " in which their records were showing that I did not even log in into my accounts or access their website! I would recommend their services to no one! Never use their services!
Date of experience: April 6, 2016
We apologize that you weren’t happy with your experience while using our service. We are very committed in providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly at customerservice@livecareer.com if you need any further assistance on your account. We will send you a private message through here so we can take a look at your account so we can get in touch with you shortly and provide you with a timely resolution.
Best Regards,
LiveCareer
MY RESUMES HAD BEEN SHABBY... I WAS EVEN TOLD BY AN EMPLOYER THAT MY RESUME WAS UNPROFESSIONAL I HAD TAKEN THE CHEAP ROUTE AND CREATED THEM MYSELF, AFTER RUNNING ACROSS LIVE CAREER I WAS IN RESUME HEAVEN... ITS AMAZING AND IM NOW EMPLOYED WITH A VERY REPUTABLE COMPANY. THANKS LIVE CAREER. OH YES IM A REAL PERSON WITH A REAL REVIEW...
Date of experience: March 10, 2015
Hi Tanisha B.,
Congratulations on your new job! We’re glad that you liked the service. We wish you all the best in your new career!
Best Regards,
Anna
LiveCareer
I had opted to do my CV using their services for which I had to pay a nominal fee of $1.69 US, A month later they have debited my account in an unauthorized manner for RS 1500.
The catch is that OTP is not required for authorization on foreign websites, therefore they can use your details and schedule periodic debits without authorization and that is what they exactly did! DO NOT USE YOUR CARD ONLINE!
Date of experience: August 2, 2016
Thanks for sharing. We are very sorry that you feel this way about our membership options At LiveCareer. The following serves as a guide which may clarify any doubts you may have regarding your account. Debit attempts were due to a subscription of 14 days access and a monthly subscription after the 14 days access is over. When you select one of our 14 days enrollment, it provides all details on screen that after the 14th day it will auto enroll into the monthly service. It also explains, that you can cancel at any given time. This alert is also given when the credit card information is requested where it explains that, unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription. Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well.
Again, we are very sorry that you have had this experience with our service. In order for us to better assist you and look into this situation, we would need to request some information regarding your LiveCareer account. Is it possible to continue servicing your account by direct message?
I like this website.In the past I was straggling to put together resume because English is my second language. This website help me to make my resume look professional in very short time. Thank you.
Date of experience: June 7, 2016
Hi Svetlana!
You're welcome! We are happy to know that our product worked wonders for you! Thank you for stopping by and sharing your customer experience, we rely on every feedback we get so we can continually improve our customers' experience. After all - when our customers are happy, we're happy!
Best regards,
LiveCareer
SO far this has been awesome! I have been struggling with resumes for a long time and a friend told me about this site. Thank you for not charging an arm and leg to purchase.
Date of experience: October 18, 2020
Thank you, Pamela, for sharing your feedback and for giving us a great rating.
It was great, very nicely handled. I hope to get refunded soon because I did not expect to still make payments but the customer service representative was very kind and quick to fix my problem.
Date of experience: July 30, 2016
Hello Memonai K.,
Thank you for that awesome feedback. It is great to know how you feel about our Customer Service and the reached resolution. We strive to deliver to you what we do best. If you need further help, please do not hesitate to contact us.
Best Regards,
LiveCareer
The system auto corrected my last name and now I have to pay $25.00 to correct it. Twice now, because of a simple change to the resume, which I already paid for, needed more money.
Date of experience: June 20, 2022
Hello, Sam.
We're sorry that you experience this kind of issue with our services. We always want our customers to have the best experience and feel happy with our products and services. We would love to see if we can find any solution to your problem.
Please when you can, contact our customer service team at: https://www.livecareer.com/contact-us
I love how easy it is to create a winning Resume when I have writer's block and can't do it on my own. Thank you so much! Kind Regards, Lucinda Kerrigan, CPRW
Date of experience: April 4, 2020
You're more than welcome, Lucinda it’s awesome to know how pleased you are with how your resume turned out.
I needed assistance with fine tuning my resume. Michael had the solutions for my concerns by using the formatting tools. So grateful for his friendly, courteous service.
Date of experience: May 30, 2016
Hello Jean. We are happy to hear that you received the support that you were looking for. Feel free to contact us at customerservice@livecareer.com if you need further assistance on any of the concerns that you may have regarding your account.
Best Regards,
Livecareer
I had the best results using LiveCareer... I was able to cross match, got many ideas. Unbelievable results. Will pass your site on to others.
Thank you
Date of experience: February 16, 2015
Hi Barbara N.,
We are glad that you enjoyed the service. Thanks for recommending us to others. We wish the best in your career search.
Best regards,
Anna
LiveCareer
I used LiveCareer once and paid the cheap fee to have my resume checked then I deleted my account and yesterday I went to buy groceries and found my visa debit declined and I knew I hadn't spent any money I get home and there's a $46.32 charge from LiveCareer I am very frustrated I deleted my account and I am a college student so I can't really afford this stuff happening to me I sent a message through the customer service panel on the website and nothing. As for your emails regarding renewal maybe you should check up on the fact that you're being marked as spam whenever you send them out I know personally i delete my junk folder daily so there's that as well all in all watch out for this company they'll do anything to weasel money out of you
Date of experience: February 18, 2015
Hi Haley A.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
The representative that helped me was efficient and kind. The phone call took no longer than 7 minutes and she answered all of my questions and concerns.
Date of experience: July 12, 2016
Same as most - DID NOT READ REVIEW OR FINE PRINT and needed a resume quick, went to print, paid the least amount ($5). If you just want a resume and letter, do not use - they will find a way to steal $35 from you.
Date of experience: January 6, 2012
Dear Jennifer B,
I work at LiveCareer. Yes, if all you want to do is print your resume quickly, the best option is our $4.95 7-Day Subscription. If you don't wish to auto-renew just make sure you cancel when your finished.
There are several ways to cancel: online in your account settings, by phone, by chat or by email. Our customer service hours are 7 days a week from 6am-midnight EST. You can call us toll free at 1-888-816-0576. You can also email us at customerservice@livecareer.com with any inquiries. We'd be happy to help.
Best regards,
LiveCareer
I was extremely pleased! You have know idea how long I've been stressed out about creating my resume. I haven't had to do one in many years. Do not hesitate to use this company. Thank you, thank you!
Date of experience: September 7, 2021
Thank you for sharing your feedback and rating us five stars!
I had no problems using your site and appreciate the help I did get. Once I got a job, it was also easy to cancel my subscription... so all in all it was a positive experience.
Thank you.
Date of experience: July 17, 2014
Hi Jill D.,
We are so happy that you had a positive experience with our site and service. We wish you all the best.
Best regards,
Anna
LiveCareer
Untrustworthy... Cheated out of money and lied to over the phone.
I'm sure they'll respond to this with some line about terms and conditions... etc.
PLEASE BE WARY OF USING THIS SITE UNLESS YOU HAVE MONEY TO BURN
Tip for consumers:
CHOSE A DIFFERENT SITE
Products used:
CV template for £1.99... Ended up paying £135.00 and they just fobbed me off regarding a full refund.. although agreed it over the phone on numerous occasions
CHEATS
Date of experience: September 17, 2021
We regret to see your rating towards us, Ben, but we'd love to take this chance to explain some misinformation about our services.
When you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the end of your trial you authorize us to charge your credit card every four weeks at the regular price of the subscription.
As always, thank you for reaching out to share your thoughts, and if you need any help just let us know.
Contact Us: https://www.livecareer.com/contact
Slightly misleading as the site advertised as a free cv template. I was happy to pay a small one off fee for 14 day access but not to continue subscribing as that did not meet my cv requirements
Date of experience: November 7, 2016
Hi Hazel, it’s nice to know you had a hassle free experience. If you need anything else, just contact us. Thanks!
The prices displayed are not correct because they will charge you much more. Within 2 weeks I was charged another $39 and was told that all of their "subscriptions are auto renewing. This is to ensure no interruption in your service." They charged a flat rate for the resume, two weeks later charged $39 and had another $39 scheduled in a couple weekd. TOTAL SCAM, THEY ARE SNEAKY AND TAKE YOUR MONEY!
Date of experience: July 23, 2015
Hi Shukorina G.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me if you have any further issues. Please email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Hi Papa K. We are sorry that you feel this way. We are very committed in providing our customer with a great customer care and once again we apologize for any inconvenience that you experience while using the service. We take all feedback in a serious manner. This while be forwarded to our Marketing Team. You can contact us directly at customerservice@livecareer.com if you need assistance on any concern you may have regarding your account. We also sent you a private message so we can further assist you in a direct and secure manner. Looking forward to helping you achieve a timely resolution.
Best Regards,
LiveCareer