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LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
I received excellent assistance from the Rep I spoke to on 6/10/16. He was patient with me and assisted in correcting my resume and also made sure I was able to download it.
Date of experience: June 11, 2016
I was dreading creating a resume, but was happy with the guidance given by Live Career to get me a resume that is professional and will hopefully help me in landing a job.
Date of experience: April 24, 2020
Thank you for the awesome feedback, Julie we rely on input from customers just like you to make our service even better.
Very easy to use process. I was very pleased with the appearance of the finished product and ended up with a job offer shortly after sharing my resume with a few prospective employers.
Date of experience: April 24, 2015
Hi Jack T.,
Congratulations on your new job! We are happy that you found it easy to use. We wish you the best in your new career!
Best Regards,
Anna
LiveCareer
Excellent service, I was all around very pleased with this site! I recommended it to many of my friends, and it helped me immensely! The live chat service was also very awesome! ;)
Date of experience: September 21, 2014
Hi Julia M.,
We are so happy that you enjoyed our site and service. Thanks for recommending us to your friends. We wish you career success!
Best regards,
Anna
LiveCareer
LiveCareer help me create & design the perfect resume. I received many calls from potential employers after having posted my new resume and thanks to LiveCareer I start my new job next week!
Date of experience: October 1, 2014
Hi Shari M.,
Congratulations on your new job! We’re happy that you found the site helpful. We wish you more success in your new career.
Best regards,
Anna
LiveCareer
Very intuitive program. Quickly took my outdated and horribly formatted resume and made it fast and easy to update and make into something that not only looks good but looks good on me!
Date of experience: April 16, 2021
Thank you, Mary, for sharing your feedback and rating us five stars!
A one week subscription was cool but a 26.00$ and 35.00$ charge was not authorized no integrity i had to cancel my card to stop the vultures from continuing to drain my account
Date of experience: April 8, 2013
Dear Kevin,
I apologize for the misunderstanding. The subscription that you paid has a recurring billing feature and you can cancel at any time. We explain that the subscription is auto-renewing, underneath the description of the subscription in bullet form, as well as in the confirmation email you receive once you subscribe. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings!
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com
Best Regards,
Livecareer
I'm hoping this is a legit helpful resume' service, and is not just going to charge me money while I search for a job. Hoping to get the copy of my resume' that will get me hired. Thank you.
Date of experience: July 10, 2020
Thank you, Billie, it’s great to hear that you’re pleased with your resume, we hope it makes all the difference in helping you get the job you desire.
For those who have been out of the workforce and haven't had to write a resume, this service took me step by step through the process and even gave me examples of correct language to use.
Date of experience: April 21, 2015
Hi Sharon W.,
We are so happy that you found the site easy to use and helpful in your job search. We wish you career success!
Best regards,
Anna
LiveCareer
Created a resume and cover letter in about 2 hours. It would have taken me days without this software. I applied for a promotion and my boss was impressed with my resume. I got the promotion!
Date of experience: November 24, 2014
Hi Leisa J.,
Congratulations on your promotion! We love to hear our customer’s success stories. We wish you more success in your new career.
Best regards,
Anna
LiveCareer
I had no idea that I would have to pay for the resume until I had already completed it. It is such a waste of time when you are done and realize there is a fee.
Date of experience: March 11, 2020
Hi, Brittanie
Thank you for sharing your thoughts. We’d like to clarify that our Basic Access accounts allow you to create and download a plain text version of your resume and cover letter using our examples and tips. However, if you would like to download, print or email a professionally formatted version of your resume using our copyrighted templates in a PDF or Word format you will need to subscribe first for a small fee which we offer a 14-day trial option. In addition we do grant a 100% money back guarantee for our trial fee.
Horrendous company DO NOT USE AT ALL i have been charged sine June and was only meant to be £1.95 i was speaking to a member of staff on chat and all he was interested in was saying have a nice day was rude and ended up cutting me of the chat NOT HAPPY AT ALL this company is ripping people of and is just a huge SCAM
Date of experience: November 19, 2015
Hello Sarah D, I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation stops the auto-renewal. Once it’s cancelled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com or or check your inbox since I already send you a message to be able to assist you further more.
My rating is really a 0, i thought i was using a free service and it turned out be a scam
I was charged each month of 35 dollars and over a dollar in foreign transaction fee
Because i did not realize that you are automatically signed up for a fee each month
I will never recommend your service to anyone, and it is not good business to charge people
For service not even rendered
Also your disclaimers are very lengthy and for young people who are not aware of reading all your disclaimers and fine line prints, it is very confusing and not appropriate
I will never recommend your service to anyone or ever use it again
I have paid you over 400 dollars and never used your service beyond the first time
I used your service once mistakenly and then was billed every month for unused service
I was not aware this was happening until recently which was my fault since i did not understand
What bill was for
Tip for consumers:
please do not use this website
it is a scam and very overpriced and you area automatically charged a monthly fee without your aware of it and cannot cancel easily
there is a fee for usage and monthly fee unless cancelled right away
so do not do it since you may forget to cancel it and they are hoping there are a lot of people who will be scamed with that clause
poor service and poor business dealings
Date of experience: September 8, 2014
Hi Molly P.,
I’m very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. We are very committed to providing great service and customer satisfaction, and your feedback will be given to our Marketing team.
I would also appreciate if you would contact me directly with the email address you used to create your account so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Even though they stole my money but i kinda fell in love with it until it froze on me with the words ''ADOBE FLASH PLAYER SETTINGS- resume.livecareer.com is requesting permission to store information in your computer,, and then i am given the options ALLOW OR DENY,,, but even when i click allow, nothing happens,, it froze and i have job applications to feel out right now. Please can some1 get me a livecareer representative to help me,, to get livecareer active again. ANNA HELP ME,, YOU GUYS ARE STILL CHARGING ME
Date of experience: December 7, 2013
Dear Monamodi,
Please call
Please contact us as soon as possible so that we may resolve your issue. Our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576. If you prefer, you can send us an email to: customerservice@livecareer.com.
Best regards,
LiveCareer
I spent 3 hours working on resumes, and when it was time to print i had to pay! I didnt have my card and was so scared i was going to loose my work and i needed it RIGHT THEN! But George helped me print my resume and everything worked out! THANK YOU!
Date of experience: April 12, 2016
Greetings Nicole R. Thank you so much for your feedback. We are really happy to hear you were satisfied with the service. Glad to see George was able to assist you in all of your needs. We are really commited in providing great customer service. Feel free to contact us if you have any questions or concerns.
Best Regards,
LiveCareer.
Kenneth answered my formatting questions and made a few content suggestions that helped give my resume a more polished look.
Thank you for your expertise, kindness, and patience, Kenneth!
Date of experience: July 11, 2019
Madelyn, we greatly appreciate you taking out the time to give Kenneth a shout-out for his impeccable customer service! We love it when our customers are happy with their new resumes and we hope you land the position you're looking for soon!
What scam artists. I signed up for 14 day access for $2.95. They just charged me $34.95 because in the fine print your "membership" (WHICH I DID NOT SIGN UP FOR) renews after 14 days.
SCAM ARTISTS. DO NOT USE THEM!
Date of experience: June 20, 2013
Dear Diana,
Thank you for your comments.
Our subscription prices and policies are not in fine print, but rather are clearly stated in the details of the subscription underneath each price option, in bullet form as well as in the confirmation email you receive once you subscribe. We do offer several ways to cancel including by phone, live chat, email, and self- cancellation in your Account Settings!
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com
Best Regards,
Livecareer
Customer service rep Jose was the best! So patient and took the time out and walked me through the correction process of filling in my gaps on my resume.
Date of experience: March 22, 2017
Hi Tameka,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Jose was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
This was very helpful. However, I wish I could change the location of the sections as certain employers are looking for the education section to be at the top
Date of experience: March 12, 2021
Thank you, your feedback is much appreciated!
I visited the website just to make a resume and I was charged $ 1.59 on 19th February. Today they deducted $ 40 from my credit card without my permission. I feel cheated.
Date of experience: March 6, 2015
Hi Debarun S.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation.
I have refunded the $39.80 as a courtesy. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
I used this service to write a cover letter I paid for the 14 day trial it was easy and professional looking, My only complaint is that it is a automatic renewing subscription BUT they where quick and polite when I asked for a refund and to cancel my subscription
Date of experience: June 20, 2016
Hi Alyssa:
We are happy to hear you had a pleasant experience with our product and were able to create your cover letter! Also we glad to hear that our customer representative was able to resolved your issue in a quickly manner. Please feel free to contact us if you have any question or concerns.
Best Regards,
LiveCareer
I really appreciated my experience with Joe. It was easy and effortless. He took care of my request without questions and completed it within minutes.
Date of experience: August 8, 2016
Hi Dijana Z.: Thank you for that great feedback. It is excellent to know how you feel about our product and the hassle free experience that we provide. Also, thank you for sharing your quick and easy experience with Joe at Customer Service. We strive to deliver to you what we do best.
Best Regards, LiveCareer
This service was advertised as free. After spending over 30 minutes building my perfect resume I went to download and was asked for payment. RIDICULOUS.
Date of experience: May 9, 2021
We’d like to clarify that our basic access accounts allow you to create and download a plain text version using our examples and tips, Hailey.
However, if you would like to download, print or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you’ll need to subscribe first for a small fee which we offer a 14-day trial option.
In addition, we do grant a 100% money-back guarantee for our trial fee if you are not satisfied with the end result!.
The man I spoke with was very friendly. I didn't realize money was being taken out of my account until today I just wish I was able to get my money back since Ive only used it once
Date of experience: March 7, 2017
Hi Susan,
We are thrilled that you were pleased with our resolution about your request. We are committed to providing great customer service. If you need further help, please do not hesitate to contact us.
My resume turned out fantastic, being titled a FREE printable resume is completely misleading as it cost me money to print it, disguised as a 2 week sign up. I swallowed the couple of dollars to print it which i believed to be approximately $3-$4AUD after conversion.
I have just checked my credit card statement and i have the following charges...
$2.71AUD and $1.34AUD (same day) plus 0.12AUD in international fees.
Then 2 weeks later, when my sign up should have lapsed, i was charged another $33.84AUD as well as another $1.02 in international fees!
So this one resume has cost me $40.01AUD already! ABSOLUTELY DISGUSTED.
Clearly we have a different idea of what FREE means!
When I went into my 'account' just now i see that t is set to active with a monthly subscription. And i KNOW I did not select that option.
Date of experience: August 4, 2018
Hello, Mrs-S. S:
We apologize for any inconvenience or confusion this may have caused and we're deeply sorry to hear you experienced this with our company, under no circumstance do we like to hear this kind of news. However, we would like to take this opportunity to clarify some information regarding our products and services.
We are in fact free, we offer a free account that gives you the chance to try out our resume builder before deciding to purchase. You can download a plain text version of your resume for free. For the benefit of our users, we provide the option of a 14-day trial for a small fee. The ability to print, e-mail or download your resume and cover letters are features included in our paid subscription, these are NOT listed as features included with a free account.
When you signed up for our product you agreed to our 'Terms and Conditions' as well as our 'Privacy Terms'. Once you select our 14-day trial enrollment, you are automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation you authorize us to charge your account every four weeks at the current rate of the subscription. The auto-renewal information is listed on multiple areas such as:
-Sales Page
-Payment Page
-Processing Purchase
-Confirmation Page
-Payment Confirmation E-mail
We want to thank you for bringing this issue to our attention, since we are always looking for ways to better our service, and your feedback is an invaluable part of that process. If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Hi Sophia:
Thank you for this wonderful review! We are committed to offer our customer the best experience in customer service with efficiency and professionalism. Thank you again for your positive feedback and feel free to contacts if you have any questions or concerns.
Best Regards,
LIveCareer