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LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
Juan Morales was so helpful. Great service on LiveChat. Thank you. Would recommend this service to anyone. All my questions were answered immediately and the service was stellar.
Date of experience: April 1, 2017
I don't appreciate creating an entire resume just to be told it was all for nothing unless i sign up for an AUTO RESUBSCRIBE SERVICE that I have to cancel personally when you obviously know I just wanted to build a resume for FREE like it said I could. The only reason I'm on this at all is because I spent so much on this thing and its not worth retyping. But really guys... not cool
Date of experience: October 5, 2020
We're sorry to see your rating towards us, Mark.
To clarify, we are in fact free. For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free.
We also provide a Full Access account for a small fee that offers a 14-day trial period, this gives you the ability to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee
Just needed help reconstructing my resume for a career change. Your site was a great help, but I no longer need it because I got the gig!
Luis was a great help@ Cust Service
Date of experience: July 9, 2016
I was able to create a very professional looking resume and download it for a cheap fee. This was a super simple process and I would do it again in the future if needed.
Date of experience: February 17, 2015
Hi Ryan R.,
We are glad to be of assistance. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
I was able to have my issue solved right away. Customer service was extremely friendly and answered all my questions and helped me get a refund on a subscription and choose a cheaper option.
Date of experience: February 17, 2017
Hi Grace,
Thank you so much for this review. We are thrilled that you were delighted with our Customer service and with how your request was handled. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
I used it for one time, it charged me for 39 dollars. They said they sent me a email to confirm the charge which I did not see at all. Just never use it.
Date of experience: March 7, 2015
Hi Steve M.,
I’m very sorry that you have had this experience with our service. There are instances that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
I have refunded the $39.80 as a courtesy. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
If you do their 14 trial and don't change to a yearly subscription $39.80 they auto renew you at $39.80/month! Yes $39.80/month! They won't work with you at all! Very unprofessional
Date of experience: July 19, 2015
Hi P T.,
I’m very sorry that you have had this experience with our service. We offer an Annual subscription for $7.95 per month which is a 1-year commitment that requires an upfront payment of $95.40 and is the best value for full access to your resumes for the entire year. The other option is our 14 day access that auto-renews at $39.80 on the 15th day billed every four weeks if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service. Customers can cancel at any time.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me if you have any further issues. Please email me at anna.b@livecareer-support.com
Best Regards,
Anna
LiveCareer
I felt that your resume and cover letters were very easy to follow and the additional information provided to incorporate on the resumes were helpful. Thank you for sharing your expertise.
Date of experience: December 10, 2014
Hi Charquel J.,
We are glad that you found the site and service helpful. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
I was having issues accessing my cover letter and Juan Morales was very helpful. He knew exactly where to look in order to help me and my issue was quickly resolved.
Date of experience: December 1, 2017
Hi Carolyn,
We’re proud to know that Juan was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!
I've got a professional resume that helped me get a job quick. They have a lot to choose from. I'd recommend this to anyone who needs help with creating a resume.
Date of experience: July 7, 2018
Hello, BShakira!
Congrats on the new job!
We appreciate the positive feedback, it’s great to hear that you’re pleased with your resume and we’re glad we were able to help you in your job search.
I like the product but I am confused as to why the cover letter templates dont match the resume templates making it impossible to generate a matching set for an application.
Priced well compared to other similar services.
Date of experience: April 2, 2020
Thank you for sharing your thoughts, Jessica we're always open to suggestions for improvement, please do not hesitate to reach out to us with more of your feedback!
This site is well organized and extremely helpful in creating a resume. I appreciate the help a great deal and will most definitely recommend this site to my family and friends
Date of experience: March 18, 2013
We appreciate your wonderful feedback Karen and we are happy knowing that you find our site useful and efficient. By the way, if you have a Facebook account, please go to out Facebook page and click on Like. We'd also appreciate it if you will write about your positive experience with us on our page. https://www.facebook.com/LiveCareer.
The service was amazing. My agent- Ali - provided me with everything I asked for. He fixed my problem within a couple minutes and provided me with extra
Information about the website.
Date of experience: September 5, 2016
Hi Taryn,
Thank you so much for sharing your excellent experience about the Customer Service provided by one of our agents. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at LiveCareer. Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer
I love this site. It is very easy to use and VERY helpful in finding a professional way to express your abilities. I recommend it to anyone who ask about resumes.
Date of experience: January 7, 2022
Thank you for sharing your feedback and rating us five stars!
When you are looking for a job, this site is worth its cost in gold. Help with cover letters and resumes can't be beat. So super user friendly and simple. I would recommend it to anyone in the job market. Even customer service is super friendly and helpful. Thank you LiveCareer!
Date of experience: May 9, 2017
The process was very simple and easy to use. I never felt confused by the options or the design of this program. I also appreciated the suggestions of describing my work.
Date of experience: April 16, 2021
Thank you, Rosemarie, for sharing how easy it was!
Hi
I self "Kalpesh Ganotra" and I started using the services of Live Career on 11th July, 2014 & I got the Job within 10 days.
Its an excellent website in which You can Develop a strong Resume, Cover letter, your interview skills etc...
Its Awesome..
Date of experience: July 23, 2014
Hi Kalpesh G.,
Congratulations on your new job. We are glad to be of assistance. We wish you the best!'
Best regards,
Anna
LiveCareer
Mary was very helpful with no questions asked. Very pleasurable personality she asked if I would need any other items printed. I told her not at the moment. Very good cutomer service
Date of experience: August 27, 2016
Hi Patricia:
We are very happy to know that Mary was able to help you out. Thank you for that great review. Please feel free to contact us if you need anything in the future.
Best Regards,
LiveCareer
It sounded as a wonderful web site but before choosing it said that this was a FREE resume builder. Then when I finished my resume it would let me print it or download it unless I paid That is what I call FAUSE advertising. Then it made me put in my credit at different intervals to get my work. Please make sure my account is cancled and that I don't get charged twice. Thanks it really is a good resume formats though just need some work else where and the online help is ALWSOME
Date of experience: December 7, 2014
Hi Victoria W.,
I’m very sorry that you have had this experience with our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing Team.
I would also appreciate if you would contact me directly with the email address you used to create your account so that I can check your account personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Super fast and easy to create a professional resume. I will cancel the subscription, but definitely worth $2.95 to create a resume in less than 30 minutes.
Date of experience: February 10, 2021
Thank you, Harmonie, your feedback is much appreciated!
LiveCareer is a great service. I've used it for creating and refreshing my resume. Great repository service and always provides excellent customer service when I have questions.
Date of experience: March 2, 2017
Hi Amanda,
We are thrilled that you were satisfied with our service. We are committed to providing great customer experience. Thanks for the feedback, it's very important for us.
Best Regards, LiveCareer
EXTREMELY GOOD.
I love this website very very very good...
Only downfall is that it is quite expensive if it was only say $10 a month i would just keep it too keep my resume there.
The yearly subscription is value for money but i cant let go of $90 in one go just for a resume site anyway it helped me find a job
THANKYOU THANKYOU THANKYOU!
Date of experience: September 11, 2014
Hi Kirsten T.,
Congratulations on your new job! We’re glad that you loved the site. We wish you all the best.
We are very committed to providing great service and customer satisfaction, and your feedback will be given to our Marketing team.
Best regards,
Anna
LiveCareer
Responded immediately and solved my problem with great enthusiasm. They also asked my how my Friday was doing while they were working on my query. Would recommend.
Date of experience: August 24, 2018
Hello, Wico:
Thank you for taking the time to review us, we’re proud to know that our experts were able to resolve your situation and that you were pleased with our service. If you need anything in the future, please get in touch at any time.
This is the second time I've used this product and I find it to be excellent and easy to use. The support staff is great as well. Milo at live chat was great.
Date of experience: May 26, 2014
We thank you for being a loyal customer. We’re very glad that you had a positive experience with our product and for commending one of our representative for a great service. Best of luck with your career!
Best Resume site I have found after using other resume sites. Love love love that I can add the examples to make resume more professional... will recommend to all my friends! Great job...
Date of experience: February 7, 2013
We appreciate your feedback Juny and we’re glad that you will recommend us to all of your friends. You can visit our facebook page: https://www.facebook.com/LiveCareer. We will appreciate if you can share your positive experience on our site.
Marilyn helped me cancel my membership.
She was polite and helpful.
I cancelled my membership because I am not in need of using it in the near future.
Your service was very helpful.
Date of experience: June 21, 2016
Hi Debbie:
Thank you for your great review! We are glad to hear that Marilyn was able to resolved your issue and offer you an excellent customer service. Please feel free to contact us in the future if you have questions or concerns.
Best Regards,
LiveCareer
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Hi Amy,
Great to know how pleased you are with our service and product. Our service is designed to be easy to use without compromising quality of the finished product. Thank you for your feedback about Juan and how he was able to provide assistance with your request. Thank you for that awesome feedback.