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LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
Toni was extremely patient and helpful with fixing my resume and cover letter... now I can proceed with mailing my resumes out... I can thank Toni enough for her help...
Date of experience: July 12, 2015
I cancelled my membership and they have continued to charge me. 4 payments of £16.85 have been taken out in 4 weeks!
I tried to call and they don't answer.
Tip for consumers:
Don't!!!!
Date of experience: February 8, 2023
Hello, Peter. We regret to see your rating towards us; we would love to speak with you directly to find out more information as to what led to this negative impression. We're indeed committed to changing your mind about us and making sure that you receive the excellent customer service on which we pride ourselves so please, at your earliest convenience, contact our Customer Service Team using the link provided below.
https://www.livecareer.com/contact-us
As always, thank you for reaching out, and we look forward to hearing from you!
This site was easy to use and provided plenty of styles to choose from. The prompts were quite helpful and the site was easy to move around on. Great results... looked professional!
Date of experience: August 15, 2014
Hi Sarah T.,
We are glad that you found the site helpful and easy to use. We wish you career success!
Best regards,
Anna
LiveCareer
My call went smoothly and the operator was polite and patient while I explained my billing problem. I was very satisfied with the quality of customer service.
Date of experience: April 15, 2023
So far, so good. I liked the format and it was easy to follow and make edits. I will review after I make use of it and see if it is adequate. If so, I may continue using in the future.
Date of experience: October 7, 2019
Thank you for the honest feedback John!
I was turned off at the thought of having to update my resume. However, LiveCareer makes it very straightforward to get my resume organised. It is not as daunting as I thought.
Date of experience: May 1, 2022
Thank you so much for your review, we are very grateful!
We are here to help as you build a successful career. For the latest employment news and career management advice, follow us on
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Twitter: https://twitter.com/LiveCareer
I only used one time and couldn't even upload the resume I PAID for and I also used it MONTHS ago and just now saw a fee for 39.80 I'm extremely frustrated please I need a refund. That is my hard earned money.
Date of experience: July 26, 2015
Hi Sabrina,
I’m very sorry that you have had this experience with our service. Our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com.
Best regards,
Anna
LiveCareer
I found your site to be very helpful with the exception of the sign-in process. For some reason my password was not recognized each time I tried to sign-in and I had to reset it each time.
Date of experience: September 2, 2014
Hi Chris H.,
We are glad that you found the site easy to use. We wish you career success!
We are very sorry if you had any issues logging into your account. If you need any assistance, please contact our customer service and they will be happy to assist you.
Best regards,
Anna
LiveCareer
Very easy to use & I loved the platform. The cost was also very affordable as well as the many options that were available to choose from as far as templates are concerned are very impressive.
The price & Platform.
Date of experience: May 24, 2023
Amazing! We're so grateful for rating us five stars and that you're satisfied with our service!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
My experience with LiveCareer was great. I was stuck trying to do my cover letter and this site really helped me along. I would recommend this site to anyone.
Date of experience: September 10, 2014
Hi Tisha L.,
We are glad that you liked the site. Thanks for recommending us to others. We wish you success in your job search.
Best regards,
Anna
LiveCareer
I have found the service to be helpful and most importantly the customer service to be amazing. I contacted them through live chat and they were quick to respond and meet my needs.
Date of experience: June 1, 2016
Hi Betsy:
We are happy to hear that our live chat team gave you an amazing and quick customer service experience. Thank you for your excellent feedback. Please feel free to contact us if you need help with anything in the future.
Best regards,
LiveCareer
The young lady I spoke with was very kind and intelligent and was very capable of helping me and I enjoyed the fact that everything can be rectified and one call
Date of experience: February 1, 2017
We are thrilled that you were pleased with our agents and with the outcome. We are committed to providing great customer service. Thank you so much for your awesome feedback!
I love the tips for creating my resume and the template options. It was so easy to switch from one layout to another to find the one I liked the best.
Date of experience: July 29, 2014
Hi Josh T.,
We are so happy that you liked our service. We wish you all the best!
Best regards,
Anna
LiveCareer
I am pleased with the service. This issue almost gave me a huge problem but was able to resolve from this great service. The Rep explained the problem and was able to give a satisfactory solution.
Date of experience: September 28, 2016
Hi Jeymison,
We are thrilled that you were pleased with our resolution about your request. We are committed to providing great customer service. Thank you so much for sharing your experience with us!
Best Regards,
LiveCareer
Takes all the pain out of resume writing. Even though I was irritated by the "surprise" of having to subscribe to download my resume, it was so easy that I thought it was worth it.
Date of experience: January 29, 2022
Thank you for sharing your feedback and rating us five stars!
Your company falsely represents itself. You say that the charge is $2.95, then you turn around and charge our credit card for $39.00. I call to try to figure this out and I get the run around from your representatives. I will be filing a complaint with the Better Business Bureau. And I will also use social media to advise everyone I know to NOT use your site. That is not at all good business. I also know that you will probably not respond and that I am only 1 person and anything I do or say will not affect your business at all. But to the people who I come in contact with in my professional life as well as anyone in my personal life will be that many people that could have received a good report from me regarding your business. Now they are customers that slipped away from you because of your shady practices. You're not affected by what you do to people but if you have even a shred of good to you at all you will stop taking advantage of people who may be unemployed such as myself. You took food from my babys mouth with what you done. I know that you are probably just a customer service rep reading this, I too am a customer service rep. I don't make a six figure income as you don't either. I hope from one working class person to another you will pass this along to your superiors and ask them to pass it along. If not then may GOD bless you and my prayer for you would be that you never have to go through this in an already tough time. I hope your job does not lay you off as mine did. Have a blessed day.
Date of experience: August 27, 2015
Hi Vonda B.,
I’m very sorry that you have had this experience with our service and did not have the best customer service experience. We explain that the subscription is auto-renewing. The details of our subscription are listed on our sales page, and we also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Working with LiveCareer was very helpful. The job role suggestions helped to streamline the process tremendously. The tips after the resume was written were very helpful as well.
Found it online
Date of experience: April 8, 2020
Thank you for the wonderful review and for leaving us with a great star rating.
Horrible customer service! Very illiterate people and very rude and condescending. They are sneaky and will give hidden charges despite the monthly charges.
Date of experience: September 14, 2015
Hi Lee M.,
I’m very sorry you did not have the best customer service experience. We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing and Customer Service team. Please contact me directly if you have any further issues. Please email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
$#*! you for making me pay to download my resume, your site said free resume making and you hid the fact that I actually have to pay if i want to download my resume. $#*! this site
Date of experience: August 3, 2021
Thank you, Justin, for sharing your thoughts with us, and our apologies for any misunderstanding.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
I liked working with the site. Having numerous formats as very helpful. Also,
The selections for highlights, and accomplishments was very helpful and made the task very easy
Date of experience: June 20, 2016
Hi Jean:
Thank you for this awesome review! We are glad to hear that you had a positive experience with our product and were able to create your resume with ease. If you have any questions or concerns please feel free to contact us.
Best Regards,
LiveCareer
I was very impressed with the simplicity of the resume and cover letter templates. I was able to customize each job search, and I found the perfect job for me!
Date of experience: July 8, 2014
Hi Denise B.,
Congratulations on your new job! We are glad that you liked service. We wish you success in your new career.
Best regards,
Anna
LiveCareer
It was nice to have a site to give you the correct way to write a cover letter. Especially all the different phrases, for the right cover letter. Thank you very much.
Date of experience: September 2, 2014
Dear Alicia W.,
We’re happy that you found the site nice and easy to use. We wish you career success!
Best regards,
Anna
LiveCareer
Experience was Great, learned how to create a resume in no time.
Able to edit the resume for different job opportunities.
Best of all found a job in no time.
Date of experience: September 15, 2014
Hi Bongo S.,
Congratulations on your new job! We’re glad that you had a good experience with our site. We wish you more success in your new career.
Best regards,
Anna
LiveCareer
It says it is free, but it is not. They are not all they are cracked up to be. Double checked versus another site and found a ton of grammatical errors.
Date of experience: June 16, 2014
Hi Christian E.,
I’m very sorry that you have had this experience with our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume are features included in our paid subscription. You can download a plain text version of your resume for free.
We do our best to describe every product or service offered on the Site as accurately as possible. However, we are human, and therefore we do not warrant that all of the content on the online services are error-free.
If you have questions please feel free to email me at anna. B@livecareer- support.com.
Best regards,
Anna
LiveCareer
My customer service representative was very understanding and polite. He provided me with efficient and satisfactory service as well as helped me understand my issues.
Date of experience: August 12, 2016
Hi Joshua:
Thank you for that amazing review! We are very happy that our Customer Care Specialist was able to resolve everything for you. Do not hesitate to contact us if you ever need anything else in the future.
Best Regards,
LiveCareer
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Hi Daryl N.,
We are glad that you found Toni helpful. We wish you the best in your career search.
Best regards,
Anna
LiveCareer