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LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
This site does not offer high value added service. My search was for free resume service and that is what they say but after building your resume there is a fee. Don't give them your credit card... they will charge to it every month. Stay away... they are not honest.
Date of experience: February 7, 2013
I'm so glad that I found this website. They make it easy to create a super professional resume and cover letter. They walk you through all the steps so literally anyone can do it. I especially struggled with writing a cover letter, now I have an impressive one that is sure to get noticed. I highly recommend their service, the price is small for what they do. Best couple bucks I've ever spent
Date of experience: April 10, 2015
Hi Margarita G.,
We are so glad that you loved our site. Thanks for recommending us to others. We wish you career success.
Best regards,
Anna
LiveCareer
I am so thrilled that I stumbled upon this site! I have been working at the same University for over 20 years and have been out of the job market during this time. I needed some help updating my outdated resume. LiveCareer provided various templates to use and guided me through the step-by-step process to update my resume. It also helped with the cover letter. Needless to say, I was offered a job within only a few weeks.
Thanks LiveCareer!
Date of experience: July 14, 2014
Hi Janet C.,
Congratulations on your new job! Glad to be of help. Best of luck with your new career!
Best regards,
Anna
LiveCareer
I had the pleasure of chatting with Maria as she assisted me in cancelling my subscription. She was quite persistent in offering an extended premium service for $4.95 as a safe guard incase my current career plans fell through. I unfortunately declined, but she was very pleasant and courteous the entire time. I will definitely revisit LiveCareer because of her customer service!
Date of experience: December 13, 2023
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
I am a retiree living on a fixed income who clicked on the LiveCareer website. Not paying close attention to the auto renew terms for the 14-day trial period, I took advantage of certain services. When confronted by the renewal charge, I called the company and spoke with Lenny (Badge #418). He was super professional, credited back my full registration fee and proceeded to offer me access to the website for a modest continuing fee. I accepted but also acquired the cancellation date in the future to stop all future charges if I chose. All in all, the experience was highlighted by the knowledge and professionalism of Lenny. I would highly recommend this website for the job seeker.
Date of experience: December 4, 2018
Hello, James:
Reviews like this really make our day! We’re excited to hear that Lenny was able to assist you with your request and provide you with excellent service. We’ll be sure to let him know your positive thoughts. :)
This website is a complete scam. The positive reviews on this site are obviously written by trolls who are being compensated. I tried to use the resume template advertised for 1.95 and they signed be up for a very expensive monthly service.
Date of experience: July 19, 2014
Hi Johanna F.,
I’m very sorry that you have had this experience with our service. I would appreciate if you would contact me directly with the email address you used to create your account so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I had worked on my resume all day long. After much frustration I finally finished it, then while trying to figure out how to pay the screen went off. Of course I became more frustrated, but when I called I talked with Adrian he was so pleasant, calm and very helpful. He explained everything I needed to know in terms, I understood. He was just the person I needed to talk with after a difficult day. Thanks again Adrian, I really appreciated you kindness.
Date of experience: July 24, 2014
Hi Janice M.,
I’m very sorry that you have had this experience with our service, but we’re glad that Adrian was able to assist you. We wish you all the best!
Best regards,
Anna
LiveCareer
This site looks good and sounds good but it's a bait and switch. The articles are just feeds they've subscribed to and they do have templates but you can get them online for free. When you create your resume using their templates, there is no way to make it look professional when printed out - no headers, footers, page numbering system nor can you insert page breaks. So... when you print out the document, it's one long page. Not professional. Once burned... save your money.
Date of experience: August 16, 2012
Dear Renee M,
Hi, I work at LiveCareer. We do appreciate your feedback, and we are working hard every day to improve our product. We are proud to inform you that 100% of are articles are original content written by our team.
We are glad to help you with any formatting issues you may be experiencing, feel free to contact our customer service team anytime! We are available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com. We also list our contact information on our "Contact Us" and “About Us” Pages on our site.
Best Regards,
Livecareer
I signed up and when I was done using the service I contacted them to cancel my subscription. I keep getting notices that a ticket has been opened in my name and then I hear nothing. None of my emails have been answered. I have been charged for 3 months after I first asked to cancel. I'm getting tired of this. Sent another email again because as usual there are no people available to talk to which is the same thing I get every time I try to contact them.
Date of experience: October 15, 2015
Hi Elizabeth D.,
I’m very sorry if you were unable to get in touch with our customer service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best Regards,
Anna
LiveCareer
I called to cancel multiple times before my 14 day trial. They said they had no record and charged my account for $35. I'm livid over their terrible customer service and I will make sure to never recommend or use this company.
Date of experience: August 16, 2015
Hi Aubre C.,
I very sorry you did not have the best customer service experience. Rest assured that this will be taken care of. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
Used this site to create a resume and didn't realize the subscription kept going till cancelled. I ended my account as soon as I was billed $35. Went through the entire site to figure out how to unsubscribe. Even though I ended my account I was still billed for 2 more months because I did not send in a "cancellation request." Even though I deleted my account and had no access to their documents I was still billed. Very sketchy site, funny how they don't send an email verification before your subscription is up after the 14 day period.
Date of experience: October 27, 2015
Hi Amanda S.,
I’m very sorry that you have had this experience with our service. Deleting an account means you will not be able to access any of your resumes, cover letters, or emails. This action cannot be undone. However, cancellation stops the auto-renewal. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also sent a confirmation email after purchase that listed the monthly rate and the date that your subscription would auto renew. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. You can email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best Regards,
Anna
LiveCareer
Looked up free resume help and went to this site.
Although the resume templates are nice they surprise you at the end and with a small charge and then continue to charge you monthly(which once you read it states they will charge weekly). I did not receive any correspondence or support to inform me of these charges and my supposed continued account. I have contacted the company and my credit card and will also contact the better business bureau. Sneaky and deceptive and most of all very disappointing
Tip for consumers:
Find a company with quality AND values!
Date of experience: April 2, 2015
Hi Stephanie T.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Our record shows that a prorated refund in the amount of $26.85 has been processed today by one of our representatives. You'll see it on your bank statement within 2-3 business days. An email confirmation has been sent for your records.
We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing Team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
I was building a resume on their site as it suggestion plan $1.95 access 14 days on march. It turns out that doing this automatically signs you up for a membership that charges you $40 per month, and 80$ for two month... for absolutely nothing. When i found out, and contacted them I received no offer for a refund, and cut off your call - so rude, this is the worst experience i ever had. They don't care about customer service, since you in their trap, they don't care.
Date of experience: April 29, 2015
Hi Line C.,
I’m very sorry that you have had this experience with our site and did not get the best customer service experience. Rest assured that this will be taken care of. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account so I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I used this site to build a resume for a job I was applying for. Signed up for the week membership. I got the job and didn't think about my resume again. Looking over my credit card statement I realized that I was being billed 34.95 a month. I may have missed something in the fine print, but I was honestly unaware that they would be billing me this amount monthly until I cancelled. I really hate when companies do this kind of stuff and don't make it absolutely clear what you are signing up for. Would not use this site. There are plenty of FREE resources out there to help with resume building and job hunting.
Date of experience: April 10, 2013
Dear Amanda,
We are glad that you’ve found a job, but apologies for the misunderstanding. The subscription that you paid has a recurring billing feature and you can cancel at any time. We explain that the subscription is auto-renewing on the 8th day, underneath the description of the subscription in bullet form, as well as in the confirmation email you receive once you subscribe. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings!
You can also contact our customer service team for help! We are available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
LiveCareer
I signed up to write a resume and did not realize I would be charged every month. The customer service representative was very helpful in cancelling the subscription but I essentially paid for 4 months that I did not need or use. Fine print about this needs to be bigger. Kind of sneaky.
Date of experience: July 20, 2016
Hi Cristina:
We are very sorry that you feel this way about our service. We really appreciate your feedback and we want to remedy this situation for you immediately. To be able to assist you in a more private manner, please send us a direct message or contact us via live chat.
Best Regards
LiveCareer
I called today because I was uncertain about the services rendered by LiveCareer. I spoke to Sebastian Cardenas, whose extensive knowledge and excellent customer service swayed me to continue on with my subscription. Thanks for going the extra mile to help a first time user like me. I'd recommend this service to anyone.
Date of experience: August 20, 2018
Hello, Fredric:
Thank you for sharing your experience with Sebastian. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.
My experience with LiveCareer was excellent. They made it easy for me to create a crisp and professional-looking resume. I continued into the paid subscription so I could utilize some of the additional benefits. I felt more confident going on interviews after having my resume updated and re-worked. Within two weeks, I found a good job and called to cancel my subscription. Customer service was great and discontinued my paid membership right-away with no problems. My resume is still on the site and I can use their basic services for free anytime I want to! So worth it!
Date of experience: June 1, 2014
Hi Anthony B.,
Congratulations on the new job! We are so happy that we were able to assist you create a job-winning resume! Best of luck in your new position.
Best regards,
Anna
LiveCareer
LiveCareer has been very helpful in landing me job interviews and helping me overlook my resume and find mistakes that I normally would've missed. LiveCareer has helped me make the transition from one career path to another with little to no difficulty. Thank you so much! I would recommend this site to all of my family members and friends.
Date of experience: August 5, 2014
Hi Kelly K.,
We are glad that you found the site and service helpful in your job search. We wish you career success!
Best regards,
Anna
LiveCareer
Biggest scam going, same deal as everybody else paid$2.95 for resume templates for two weeks, then had $37.05 stolen from my a/c just spoke to my bank and I have to shut my a/c to fully protect myself from them. Same deal not working left me with 48 cents. Do not use this site they are thieves,
Pat O
Date of experience: October 16, 2013
Dear Pat,
Thank you for your comments.
Pat, we take great care in letting our customers know what they are subscribing to, it is stated on the subscription sales page, payment confirmation and email we sent upon purchase. We also provide many ways in which you can cancel. You can cancel by calling our customer service team which is open 18 hours a day, 7 days a week at toll free 1-855-213-0348, by live chat or by e-mail to customerservice@livecareer.com. There is even a self-cancellation feature under “My Account” on our website.
We would appreciate if you would call our customer service anytime between the hours of 6am and midnight, Eastern Time. We would very much like to follow up with you so that we may track the issues you are having.
We look forward to hearing from you.
Best regards,
LiveCareer
This was a great website recommended to me by my mom. I did the 2 week trial and updated my resume using different formats and really liked how it plugged in and you could edit from there. I will recommend LiveCareer to anyone looking to update their resume or get ideas on how to. Thanks again!
Date of experience: December 2, 2014
Hi Amanda S.,
We are happy that you enjoyed the site. Thanks for recommending us to others. We wish you career success!
Best regards,
Anna
LiveCareer
I believed that i cancelled this subscription months ago to then discover they are taking money from my card every month. It appears that i got the same response as everyone else which was we apologise but NO you cannot have a refund. When the adviser no longer wanted to discuss it, i was cut off. I am disgusted!
Date of experience: January 5, 2016
Greetings Mandy, we are very sorry that you feel that way and did not have the best customer service experience, rest assure that we will take action regarding to this matter. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team.
I signed up to create one cover letter last February. I thought the service was free, or at most a few dollars... to make ONE cover letter. I just today realized that this site has taken $40 from me each month for the past 11 months... (I have a lot of payments coming in and out of this account all the time so it was easy to miss). $440 later and I had NO idea that I had signed up for a monthly service, I never would have agreed to pay $40 per month for a service that I needed only one time. Total scam, do not use this website unless you want to lose some of your hard-earned cash like I did. I also did not receive any receipts or email reminders (maybe they went straight to junk mail?) or anything like that. I had one email from when I first signed up, telling me about my "free" account.
Date of experience: October 26, 2015
Hi Erin J.,
I’m very sorry that you have had this experience with our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best Regards,
Anna
LiveCareer
When I needed to contact support about my account, Carla was incredibly helpful and kind. She helped me resolve my issue with professionalism and genuine kindness. She was great and I would highly recommend using this site, they also have the best resume builder, which is truly amazing because the formatting is so flexible and adaptive.
Date of experience: May 4, 2020
Hi, Rich
Thank you for sharing your experience with Carla, we’ll be sure to pass along your positive feedback. If there’s anything else we can assist you with, don’t hesitate to ask!
I got a nice template for a cover letter and paid only 1.95, but to do so, I had to first subscribe to their free trial which is free for the first 14 days. Then they charge you 19.95! I called to cancel and got my money back. I told them that a payment reminder would have been good. They said they sent one, but I don't remember seeing it. I'm giving this website 4 stars for the cover letter, but I'll give them just one star if I could for the deceptive billing system they have.
Date of experience: February 10, 2017
Hi Edmundo,
Thank you for your feedback and for sharing your experience with us
Needed to find the info for my account (for my daughter's resume) after some time of not logging onto the site. Used Live Chat and Gustavo was my contact. It took several minutes - close to 30 for him to hunt down and locate my information because I only had very basic info available. I didn't even have the correct email address. He was very pleasant, diligent, and helpful throughout the process. And he found it and got me into my account with just a few questions and answers from me. :)
Date of experience: June 1, 2016
Hi Kathryn:
We are happy to know that Gustavo was able to help you out. Thank you for the awesome feedback. We are thrilled to receive this kind of review and are committed to providing excellent customer service. Please feel free to contact us if you have any questions or comments in the future.
Best Regards,
LiveCareer
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Dear Ted,
We apologize for the misunderstanding. Our free trial gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume are features included in our paid subscription. You can download a plain text version of your resume for free.
We also explain that the subscription is auto-renewing, underneath the description of the subscription in bullet form, as well as in the confirmation email you receive once you subscribe. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings!
You can also contact our customer service team for help! We are available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
LiveCareer