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LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
Just right for the client that has a lot of experience and certifications who needs to simplify and update regularly or periodically
Date of experience: May 10, 2021
Be Carefull when you subscribe, they charge per mouth but they let you think is for the year their customer service number it doesn't work. STAY AWAY FROM THIS SITE
* LiveCareer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 23, 2018
Hi Giuseppe,
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account:
Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access for $1.95 USD and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time. The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings. If you have any additional concerns regarding your account, please feel free to contact us so we can provide with further assistance. Thank you!
Online chat was very helpful and professional even when canceling the service because I no longer needed it. Very happy customer.
Date of experience: June 15, 2016
Hi Dianne:
We are happy to hear that you have a great experience with our product and customer service. Please feel free to contact us if you have any questions or concerns in the future.
Best Regards,
LiveCareer
Associate was very knowleagble, attentive and professional. He processed transaction quickly although he still tried to keep me as a customer
Date of experience: August 12, 2016
Hi Cruz:
We are very happy to know that our Customer Care Specialist was able to resolve everything for you. Thank you for taking the time to write this review, we greatly appreciate it. Please feel free to contact us anytime.
Best Regards,
LiveCareer
Well when Google searching for a quick way to make a "FREE" resume and then be able to mail it for "FREE" this site doesn't live up to it's promise of "FREE" service and allows you to make a resume for free but they don't seem to tell you that unless you are just wanting to make a resume for $#*!s and giggles and think it's a fun way to pass time, that you're resume can only sit on the site and look pretty. I proceeded to call customer service and complain on the fact that they had WASTED 2 hours of my life making a resume only to find out that the "FREE" resume builder wasn't free and that you actually would need to get a subscription of either $2.95 14-Day Full Access or $7.95 Per Month. I resisted the urge to blow up on the woman on the phone as she told me that even though they say that their services are free that their Terms and Conditions clearly state that it's only free to create not send or show your resume. I'd like to say a big $#@! You to the makers of this sight and I hope they know that because of them wasting 2 hours of my life I have no interest in applying to this job anymore.
Sincerly-
A $#@! MAD 17 year old
Date of experience: June 14, 2013
Hello Clay K,
Thanks for your comments. We welcome all feedback from our customers.
Customers like you continue to help us make LiveCareer even better and we will be sure to pass on your suggestion.
If you have any questions, our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.
Best Regards,
LiveCareer
So easy to use! I hadn't written a resume in 10 years likely and was super out of my element. This made me feel confident in my word choices
Date of experience: April 4, 2020
Thank you for your glowing review, Denise!
$#*! heads have "free cover letter builder" but charge you a fee to get it at the end. Hope it was worth the $1.95 you scum bags enjoy hell.
Date of experience: May 24, 2020
We're sorry to know that you feel this way, Aaron to clarify, we are in fact free.
For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our resume builder before deciding to purchase our premium features, this account allows you may download a plain text version of your resume completely free.
We also provide a Full Access account for a small fee that offers a 14-day trial period. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
The representitive was very nice, professional and helpful! As a result, I am staying a member with LiveCareer! Thank you!
Date of experience: August 11, 2016
Hi MaryAnn,
You just made our day! We strive to make our customers happy. Thanks for taking the time to tell us about your recent experience with our service. At LiveCareer, we take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience.
Thank you for staying with us and for that great feedback!
Best regards,
LiveCareer
The service was extremely helpful and intuitive! I got the job with having no experience in résumé writing. Thank you.
Date of experience: January 27, 2015
Hi Jimmy R.,
Congratulations on your new job! We are glad to be of help. We wish you more success in your new career.
Best regards,
Anna
LiveCareer
I liked the options in templates and how you could type in certain job titles that would generate prefilled points.
Date of experience: May 27, 2022
Thank you for sharing your experience and rating us five stars! We're always happy to help our customers.
We are here to help as you build a successful career. For the latest employment news and career management advice, follow us on
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Twitter: https://twitter.com/LiveCareer
Im gratefull for the way my Resume was done, even Im that one who put it together choosing from your site, was a success... Thank you very much
Date of experience: February 7, 2015
Hi Waynor M.,
We are glad that you enjoyed our site. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
This is a horrible company and a complete scam.
I cancelled my account within my 14-day trial period. However, they continued to bill me $39.80 for the next several months.
When I tried logging into my account, I wasn't able to since my account was deactivated. So even though I had a deactivated account, they continued to charge me.
When I contacted customer service through a chat session and told them about my issue, the first rep completely stopped responding. I closed my session and started a new one, where a rep named Nica Dizon stopped responding for a FULL 15 minutes, and didn't even apologize. She continued to insist that the charges were accurate, and there was no way I could get a refund. Once I asked for her employee #, she only then refunded one of my charges. Since she was completely unhelpful for removing the other charges, I had to call customer service where they took another 20 minutes to finally refund all of the charges.
I asked them if this is a common complaint, and they lied and said no. This is clearly a fraudulent business where even after you cancel your account, you continue to get charged, and they make you go through a hundred customer service loopholes just to get your money back.
TL; DR: DO NOT USE THIS SERVICE
Tip for consumers:
Do not enter your credit card information for this site.
Date of experience: July 1, 2015
Hi Ema H.,
I’m very sorry that you have had this experience with our site and did not have the best customer service experience. Rest assured that this will be taken care of.
Deactivating an account means you will not be able to access any of your resumes, cover letters, or emails, and this action cannot be undone. However, cancellation stops the auto-renewal.
The refund that we issued was given as a courtesy credit.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing and Customer Service team. Please contact me again if you have any further issues. Please email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
The site is owesome as I got exactly what I needed for my job application and future career prospects.
Date of experience: April 18, 2020
It’s great to hear that you’re pleased with your resume, Serser we hope it makes all the difference in helping you get the job you desire.
This helped me put together something that wouldve taken me hours, in seconds. I cant thank you all enough
Date of experience: September 13, 2021
Thank you for sharing your feedback and rating us five stars!
Great customer service. And an answer for eery one question I had and helped me perfectly through my situation.
Date of experience: June 6, 2016
Hi Christopher M.
Thank you for your positive review. Your feedback is very important to us. We are happy to know that you received great customer service. Also, we are happy to know that all your questions were answered. Once again, thank you for using our services.
Best Regards,
The LiveCareer Team
Dont understand cover letters but didnt need to went fast and in great order and listed everything I needed
Date of experience: February 2, 2022
Thank you so much for your review!
Expected free template. After hours of working on resume, couldn't print it out to review it without paying $2.95
Date of experience: July 9, 2020
Thank you, Tammy, for your review.
Our website offers a Basic Access account completely free which allows you to download a plain text version of your resume.
However, upon finishing the document, we also give the option of continuing with our premium features if users are satisfied with the end result. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
I was admitted to grad school after building my first resume! The customer service was AWESOME when I called to cancel my account! I would recommend your company to family and friends. THANK YOU!
Date of experience: June 1, 2016
Hi Karin:
Congratulations! We are thrilled to hear this and want to thank you for your awesome review and for recommending our services to others. We wish you the best of luck. Please feel free to reach out if we can help with anything else in the future.
Best regards,
LiveCareer
Very helpful source for assistance with writing a resume. Easy to follow, step by step directions that aid in creating an excellent resume!
Date of experience: November 22, 2016
Hi Jamie, thank you for that awesome review. We are glad to know you had an easy going experience with our services. If you need anything else, just contact us, we’re here for you. Thanks!
This website was so easy and fast! I got my resume and cover letter done in no time. This is a GREAT help!
Date of experience: November 24, 2014
Hi Bobby P.,
We are so happy that you found the site fast and easy to use. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
Representative helped me right away with my questions & gave me all the benefits this company has! He was very nice & generous!
Date of experience: July 13, 2016
It would have been nice if you prompted me to also do a cover letter without me having to go find that builder.
Date of experience: October 5, 2020
Thank you, Laura, we strive to make our customers happy and we take your feedback to heart!
Didn't give notification that you would have to pay for resume after you spent time building it. Just a bit of a surprise.
Date of experience: September 7, 2020
Thank you for sharing your feedback and for giving us a great rating.
I was on the phone with a nice girl today. I want to take my time and thank her for her great service.
Date of experience: July 15, 2016
I had a great experience with LiveCareer. The site was user friendly. I was able to write an awesome cover letter and resume.
Date of experience: June 30, 2014
Hi Julie M.,
We are so happy that you had a good experience with the site. We wish you best of luck in your job search.
Best regards,
Anna
LiveCareer
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Thank you, Eugene, your feedback is much appreciated!