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LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
Quick and easy to create a professional looking resume with expert opinions and comprehensive service.
Date of experience: January 8, 2021
Had to practice a bit to learn to navigate, but the chat line was always helpful.
I love the way the resume came out. HR thought it looked good too!
Date of experience: June 15, 2016
Hi Peggy:
Thank you for this outstanding review! We are so glad to hear that you had an excellent experience with our customer service and were able get your resume done. If you have any
Further doubts with your resume, please feel free to contact us.
Best Regards,
LiveCareer
First it's hard to cancel. Then when I go cancel, you offer to keep record but you charge me $3.00 before my month is up. Really?
Date of experience: November 14, 2021
Thank you for taking the time to reach out, Sonya, when you have a chance please contact our Customer Service Team using the link provided below.
Contact Us: https://www.livecareer.com/contact-us
They kept trying to make me subscribe when I clearly wanted to end my subscription. Extremely annoying and it took them forever to finally cancel it.
Date of experience: April 20, 2017
Hi Hannah,
Thank you for your feedback and for sharing your Customer Service experience with us. We truly apologize for any inconvenience that this situation may have caused. Our customer’s satisfaction is a goal that we take very seriously. We have taken note of your feedback and let me assure you that we are constantly working in offering you a better experience with us.
Best regards,
LiveCareer
I should have been notified I would have to pay before I spent so much time and effort creating the document. resume.com allows everything for free.
Date of experience: April 17, 2022
Thank you for sharing your feedback with us and our apologies for any confusion however, we do in fact state everything up-front in order for our users to be aware of the products and services that we offer.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version which you can copy-paste the text on to our free resume templates located here:
https://livecareer.com/resume/templates
We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
We hope that this information helps clear things up, that being said, you can always contact our designated Customer Service Team that can help you with anything related to your account or the services that we offer.
Contact Us: https://livecareer.com/contact-us
Great experience, priced a bit too high for a monthly charge but refunding the difference is a great option and I am glad you offer it.
Date of experience: July 7, 2020
Thank you, Norma, we’ve taken note of your feedback and it’s much appreciated.
Great customer service over the phone as well as a great site that was easy and helped tremendously with my resume.
Date of experience: March 15, 2017
Hi Marie,
Thank you for that awesome feedback. It is great to know how you feel about our Customer Service team and our web site. We strive to deliver to you what we do best. If you need further help, please do not hesitate to contact us.
I appreciate the great customer service I received from Hans. Took care of my issue and was very professional and helpful.
Date of experience: December 16, 2014
Hi Melissa S.,
We are glad that Hans were able to assist you, and been helpful. We wish you all the best!
Best regards,
Anna
LiveCareer
I signed up for the $2.00 14-day membership, but they charged me an additional $34.95 for I have no idea what
Date of experience: December 20, 2013
Dear Joel,
The subscription that you purchased has a recurring billing feature and you can cancel at any time. It is clearly stated on our subscription sales page and the confirmation e-mail we sent you upon purchase.
Joel, we take great care in letting our customers know what they are subscribing to, as well as providing the many ways in which they can cancel. You can cancel by calling our customer service team which is open 18 hours a day, 7 days a week at toll free 1-888-816-0576, by live chat or by e-mail to customerservice@livecareer.com. There is even a self-cancellation feature under “My Account” on our website.
Best Regards,
LiveCareer
Excellent templates, easy to use for a beginner. Excellent user interface and the ability to save in different formats is awesome.
Date of experience: June 20, 2014
Hi Seth A.,
We are so happy that you found the site easy and helpful. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
With a user-friendly website design, and automatic formatting, I completed my resume with ease and spent less than hour on it.
Date of experience: May 26, 2021
Thank you for sharing your feedback and rating us five stars!
Awesome platform, great customer service! Been a very satisfied customer over 5+ years now! Easiest tool to compile a professional resume.
Date of experience: August 18, 2021
Thank you for sharing your feedback and rating us five stars!
I love this application! I have never done a resume for my present job (over 20 years) and this helped tremendously.
Date of experience: April 14, 2023
Thank you for this great feedback and for rating us!
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Super easy to work out. I haven't finished the whole process yet. However, I anticipate an easy save and print option.
Date of experience: September 18, 2021
Thank you for sharing your feedback and rating us five stars!
The resume process was super easy. Everything was great, but maybe let me know i have to pay at the beginning
Date of experience: May 4, 2021
Thank you for sharing your feedback and for giving us a great rating.
It helped me quickly make a resume that covered all the important facts about me and targeted all my best skills!
Date of experience: June 21, 2016
Hi Jeremy:
Happy to help! We are glad to hear that you had a positive experience with our product and were able to create your resume. Please feel free to contact us if you have any questions or concerns in the future.
Best Regards,
LiveCareer
I seemed very clueless but the person Steve I presume offered me great customer service on getting my refund. Thanks Steve!
Date of experience: June 29, 2016
Hi Jenna:
Thank you for you great review! We are glad to hear that Steve was able to resolved your issue and offer you an excellent customer service. Please feel free to contact us in the future if you have questions or concerns.
Best Regards,
LiveCareer
Easy to use and Helpful! I've never like actually done something like this before so for a beginner this was fantastic!
Date of experience: June 7, 2021
Thank you for sharing your feedback and rating us five stars!
Says free, but to use the resume it charges. I paid, but dont think its right to say "free" then charge
Date of experience: November 21, 2020
We’d like to clarify, Mike, that our Basic Access accounts allow you to create and download a plain text version using our examples and tips.
However, if you would like to download, print or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you’ll need to subscribe first for a small fee which we offer a 14-day trial option. In addition, we do grant a 100% money-back guarantee for our trial fee.
Love the site but was expensive to pay monthly. Happy to know I can still have the service paying per year.:-)
Date of experience: November 27, 2020
We thrilled to know that you love our site, Regina, thank you for sharing it with us!
I think I managed to write my resume on this site without paying, and submit it for review... and got back many requests to buy the full review to tell me how wrong the resume is to help me buy the service to improve my resume. I did not buy ANY upgrades or extra services. So that was good. I think I did not spend ANY money. BUT THEN I googled one of my projects... and my resume came up! Here! On LiveCareer.com site! WIthout my name, but everything else (including my ZIP code, my wording, my job titles, my employers and clients, etc. etc. CLEARLY MY RESUME AND EASY TO CROSS-CHECK ON ANYTHING ON THE INTERNET. Argh! I felt like this was a lot less privacy than other sites like LinkedIn (where I control my privacy) and also Indeed (where my resume is available only to those looking for it, not everybody). So I went to customer service to chat to ask for my resume to be taken down. They said it will happen in a few days... no confirmation #, no email to be sent before or after :( So how do I know it will happen? Sadly, I don't. I don't trust this company and wouldn't trust them if they swore they were lying. But at least I have't lost $ yet.
Date of experience: August 7, 2017
Hi Dee,
Thanks for bringing this to our attention, Dee. We’re disappointed to know that you’ve had this experience with us and you can rest assured that we are more than willing to assist you with your concern. Shortly, you will receive a direct message so we can look into this situation and protect your privacy. Thank you!
I do not like how this tricked me into thinking you could just create a resume and then once I'd worked on it for an hour, THEN it told me I had to pay for it!
Date of experience: April 13, 2022
Our apologies for any misunderstanding, Barbara.
We would like to clarify, that we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download the plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are not listed within the free account.
That being said, we hope that this helps clear out any confusion and if you have any other questions or concerns, just simply contact our Customer Service Team for immediate assistance using the link provided below.
Contact us: https://www.livecareer.com/contact-us
If you are searching for a one time resume or even a way to build your resume I would steer WAY clear of this company. I have never experienced a more shady company when it comes to their costumer values. The website says free, and then once you have your entire resume built and you need it in five minutes for a college class then you find out you must pay $2 to even print off your resume. That is not a big deal because whatever its only 2 bucks. But then you go on with your life and you get a FORTY DOLLAR charge to your debit card. FORTY DOLLARS. I don't care what you claim you are doing for me, $40 is ridiculous. Secondly, when you realize this and immediately contact them saying you have never used and don't intend on using their services, they send you a copy and paste pre-written script responses combating every email you send them talking about how they have "every right to charge you." They have scripts for how to tell off unhappy costumers!? On top of this they have a 100% satisfaction guarantee which they obviously don't follow through with because otherwise they would be broke. They didn't even let me speak to their supervisor because "we clearly state in the contract that if you want the $40 service to check this box and we mention several times." If that were true then the box had to have been checked automatically in the first place and the text clearly had to be microscopic. So basically this company will find a way to take your weeks worth of grocery money and keep it to themselves. Terrible company practices. Based on the numerous bad reviews online I can tell you guys feel the same way.
Tip for consumers:
If you don't want to pay $40 a month and have to deal with the headache of speaking to these people I wouldn't even click on their site. I'm sure they would find some way to justify charging you a dollar a click with the way they do business.
Date of experience: December 10, 2014
Hi Logan S.,
I’m very sorry that you have had this experience with our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We also explain that the subscription is auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
Our record shows that the previous representative processed a refund in the amount of $39.80 on December 10 as a courtesy credit. You'll see it on your bank statement within 2-3 business days. An email confirmation has already been sent to you for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me again directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
I´m really pissed off by Live Career price policies, I was charges the ammount of the Premium service for the whole year, but on my dashboard I can see my Premium will be expired in one month!
* LiveCareer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 1, 2020
We appreciate your feedback and we regret to hear this, we’d like to help you address your concern so you can have a great experience with us, Ganna!
Shortly, you will receive a direct message so we can look into what’s happening for you.
He was very nice And so patient. The Best customer service I ever has. He took his time with me and took Care Of everything. I really appreciate it!
Date of experience: August 18, 2016
Hi Angelica,
Thank you for that excellent feedback. It is great to know that you rate us as the best customer service ever had. We strive to deliver to you what we do best.
Best regards,
LiveCareer
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Thank you, we truly appreciate the five-star rating, happy customers make our days brighter.