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LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
Site offered much more than I expected. Easy navigation; easy editing. If the need arises, I will definitely subscribe again.
Date of experience: July 28, 2014
I think his name was joe he was nice and very helpfully. Informed me on everything and offered other options
Date of experience: March 3, 2017
Hi Yaya,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Joe was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
I can not make changes to an existing resume they way I had originally designed it. I am very disappointed.
Date of experience: May 22, 2023
We're sorry to hear this, Laura! Please contact our Customer Service Team directly using this link: https://www.livecareer.com/contact-us. They will kindly assist you and solve your needs.
I cancelled this service a year ago. Have been charged 35.80 per month this entire year.
Very shady fraudulent company
Date of experience: January 5, 2016
Greetings John F, I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation stops the auto-renewal. Once it’s canceled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. It is of very importance that you could provide us that evidence that the cancellation was process. Be sure to check your spam/junk mail folder.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com or you can check you inbox since I took the liberty to send you a private message to see if I can be of further assistant.
Best regards,
LiveCareer
I love the way the resume builder puts into words what I cannot in order to describe my work experience!
Date of experience: December 18, 2019
That's great to hear, Michael. Please know that we also provide plenty of learning material on the website to help you out in lots of different ways, like guides and tips on how to build a new professional resume and cover letter.
Great job helping out with my account. Rep was prompt to answer my questions. Account is back up and running.
Date of experience: April 12, 2017
Our Customer Service Team is committed to providing excellent service and it’s great to hear we delivered our promise to you. If you need further help, let us know!
It was a straight-forward process. Works well if you need to make a modern looking resume in a short time.
Date of experience: March 23, 2021
Thank you, Richard, for sharing your feedback and for giving us a great rating.
Looking like a quality product, I look forward to diving in to see the full strength of the tools provided.
Date of experience: March 24, 2021
Thank you for trusting us with your new resume, Alexander!
Suppose to be free not happy with being forced to pay money to get resume and no option for reference
Date of experience: January 13, 2020
Our free option allows you to create and download a plain text version of your resume and cover letter using our examples and tips, Greg. If you would like to download, print or email a professionally formatted version of your resume in a PDF or Word form you will need to subscribe.
Easy instructions to follow but unable to go back to the header part. That's why I gave it four stars.
Date of experience: May 14, 2021
Thank you for sharing your feedback and for giving us a great rating.
Very Easy to use and the suggestions give you a good starting point to massage and work into your own.
Date of experience: April 14, 2020
Thank you for sharing your feedback and for giving us a great rating, Mikchel.
I thought this was going to be free based on the Google search results that brought me to this website.
Date of experience: March 28, 2022
Our apologies for any misunderstanding with our Customer Service Team regarding your inquiry. We would love to take this chance to clear out any confusion.
We offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features; this account allows you to download a template which you find here https://www.livecareer.com/resume/templates as well as a plain text version completely free.
We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account. In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
That being said, we hope that this helps clear out any confusion and if you have any other questions or concerns just simply contact our Customer Service Team for immediate assistance using the link provided below.
https://www.livecareer.com/contact-us
I had a good experience with Live Career.com. I hadn't prepared a resume in over 25 years, and this site was extremely helpful.
Date of experience: June 10, 2014
Hi Judy H.,
We are glad to be of help. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
I used Live Chat to check on my account status. The rep, Limny, verified my identity and answered all my questions right away.
Date of experience: October 1, 2016
Hi Wendy:
Thank you for that amazing review, it is greatly appreciated. We are happy to know that our Limny was able to resolve everything for you. Please feel free to contact us, if you need anything else in the future.
Best Regards,
LiveCareer
I loved how easy it was and the cover letter reads beautifully in that it flows well and sounds very profssional. Thank you!
Date of experience: May 27, 2020
Thank you for sharing the love, it’s awesome to know how pleased you are with how your resume turned out, Shonte.
Great, honest, and honorable company to work with. Making a contact was easy
And the agent on line was fantastic ( Zack) Thank you
Date of experience: March 14, 2015
Hi Tino F.,
We are so glad that you had good experience with our site and customer service. We wish you career success.
Best regards,
Anna
LiveCareer
Cancellation of my subscription, this product is sooo good and have used it to help my son, I now longer need there help.
Date of experience: July 27, 2017
Hi Barbara,
We’re proud to know that Carlos was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!
$#*! off "Anna B". This is by far one of the biggest rip off, scamming, piece of $#*! websites I've ever came across.
Date of experience: February 24, 2014
Dear Brian,
Thank you for your comments.
On rare occasions that we do not meet our customers’ expectations, we welcome constructive feedback. We wish you the best of luck in your search for the perfect job.
Best regards,
LiveCareer
It is unfortunate, that I am unemployed after 35 years at one employer and then to have to pay a fee to prepare a resume is totally unfair!
Date of experience: October 24, 2019
Hi Karen,
We regret to hear that you've fallen on hard times. Please know that our site is free to use and we offer customers the option of continuing with our premium services based on their satisfaction with the results!
Very helpful and knowledgeable customer service that dealt with my queries promptly and efficiently.
Date of experience: February 25, 2017
HI Alya,
We are pleased that you were thrilled with our assistance with your request. We are committed to providing great customer service. If you need further help, please do not hesitate to contact us.
Made it super quick and easy. Although it filled out a lot of it for me I still feel like it was able to personalize to my specifications.
Date of experience: January 26, 2022
Thank you, for taking the time to let us know your feedback, we’re always happy to hear it!
I have been trying to connect and utilize this site all day and it won't load on my laptop, desktop, or phone. Finally got it to load somehow.
Date of experience: March 9, 2022
We're sorry you experience this kind of issue. We always want our customers to have the best experience and feel happy with our site. We would love to see if we can find any solution to your problem, please contact our customer service team so we can assist you the best possible way. https://www.livecareer.com/contact-us
This is my first time writing a resume and this had made it very easy to use and fill out. Much easier compared to others in my opinion.
Date of experience: March 16, 2022
Thank you so much for sharing your experience, we are so glad that you're satisfied with our builder!
I am not happy with my resume. It has the various jobs I have had all mixed up. I'm not sure how to resolve the issue!
Chyrlie Soltau
Date of experience: February 19, 2020
We apologize for any difficulties that you might have encountered while building your new resume, Chyrlie!
We would be more than happy to help with this, please be on the lookout for a private message from us shortly.
Great for resume building! I liked the formats and the price was very reasonable. My reume looks much more polished now and I am quite happy with it.
Found it on Google.
Date of experience: June 28, 2023
Thank you for trusting us with your resume and for sharing this valuable feedback! We're so grateful for rating us five stars and your satisfaction with our service!
For the latest employment news and career management advice, follow us on:
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Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Hi Gloria E.,
We are so happy that you enjoyed the site. Thanks for considering our service for future use. We wish you career success!
Best regards,
Anna
LiveCareer