Living Spaces

I have never had such bad customer service EVER! They do not want to help is more like it. No response from email or their chat "bot" for over a week. At this point I am going to dispute it with chase because at least that gets results. I had one leg on a chair that was broken in the undamaged box. I can't get anyone on the phone or website. Nightmare - sucks because they have nice furniture.

I bought a sectional with recliners and one of the recliners did not work. The delivery guys called dispatch and told Gabriel (who I also spoke with also) that the power pack was bad and that they needed to send out a new one. Gabriel assured me that he would get this sent out immediately, confirmed my address with me and that has been 15 days ago. I have reached out to customer service numerous times and they tell they will call me back with the UPS tracking information which never happens. I could go on and on.sitting on hold, being passed around, having to repeat my story to each person, etc. it is exhausting and so unprofessional. Do yourself a favor and DO NOT purchase from them -- not only is the experience terrible but the quality of the furniture is sub par to say the least.

Do NOT buy anything from Living Spaces. And if you do decide to take the leap, do not waste your money on their warranty because it's a scam. I bought a dining room table and 4 chairs two years ago. The chairs were fabric bottoms and have sunk down. One is sunken down so much it's ripped underneath and they denied the claim, saying it was "normal" wear and tear. Excuse me, but I think chairs should last longer than 2 years and if they are ripped, that is NOT wear and tear. Mind you I have no small children using these chairs. Myself and 2 other young adults who certainly know how to sit in a chair. They are useless. I will NEVER shop at another Living Spaces again. You get what you pay for. Pictures are of the sunken/ripped "normal" wear and tear chair...

This goes to ANY place that sells bonded leather furniture. It's crap. It peels and flakes off within months. What they do is take leather, grind it up and add adhesive (like particle board), to make more furniture out of the same amount of leather. It should be criminal bonded leather is classified as "leather" in a product headline. It's misleading. Real leather furniture lasts for decades. This crap last six months. If it's only $200-400 and says "leather", read the fine print. A real leather piece will be a lot more money. I'll never buy from Living Spaces again.

Made one charge, and Living Spaces has double charged my account putting me in an over the credit limit. To make matters worse, I can't seem to get help with this at all. I am negative over 1000.00!
Worst company ever!
Never again!

The worst service ever received from a company. Absolutely disgusting and unprofessional delivery people. Manager was disrespectful, uninterested in helping with absolutely anything. Do yourself a favor and NEVER shop at Living Spaces. The absolute worst experience ever
The item was constantly delayed, no communication at all. I had to call 5 times just to get any information on what was going on with our order.
On the delivery day the delivery people refused to carry the item into our house claiming that it will not fit. My husband offered multiple times to assist in any way. They were rude, unprofessional, left the sofa in our driveway and left.
After waiting on hold for over 30 minutes and talking to the manager I was told that " it's your responsibility to make sure the item is deliverable. It said so on your receipt." $#*! THIS COMPANY. Don't give them any business. I sure as hell NEVER will.

I ordered all the way back in november only for you guys to send me the wrong size bed frame and received the exchange a month later but this time the bed was missing pieces and had a stain on the headboard as if it had been used. Overall awful experience with living spaces. The back and fourth with the wrong products has really been an inconvenience if i knew this would have been the experience I would've shopped somewhere else that is more organized. Definitely do not waste your time shopping here if you have other options. I am upset because I heard good things about living spaces but my experience has not resembled that one bit. Avoid ordering here, waste of time.

The quality of the furniture is alright, but if you have any issues, they will not do anything to make you happy (even if the issue is their fault!). I would just steer clear and purchase from somewhere that actually cares about their customers.

If I could give zero stars I would. Bought a couch from Living Spaces in July. By December the material was pilling terrible. Called the company and they claim it's "normal" wear and is not covered by their "warranty". I have had several couches in my life and none of them have looked like this. This is either defective fabric or fabric not made for upholstery. Either way, they don't care and don't cover it once it leaves their store. The extended warranty is a joke. They won't cover it either because it's still under store warranty. Don't purchase furniture from this store if you want it to last!

We bought a $2500 couch. Paid extra for assembly. When delivered the two men wouldn't bring it to the space I wanted it in, nor would they assemble it. They offered to load it back on the truck or leave it in my entry way for me to assemble. Unreal! I've reached out to customer service and they were awful. Refused to refund me the $99 assembly fee and said it was apart of the delivery. I furthered my complaint with photos of damage and was offered a tech to come out, but for what? I will NEVER buy something from living spaces again. Ever. The entire experience has been so disappointing.

I purchased this sectional in Feb 2020. In less than 1 year it started peeling. I purchased an extended warranty. I filed a claim. They said it was normal wear and tear? Really. I tried to post a review a few months ago and it never was posted - let's try again. The day I bought this I spent over $15,000.00 on furniture at this store. I tried again to get them to do something this past week and just now I received a call from their offices in Las Vegas who said there was nothing they could do. I asked to return the product. The line went silent and they disconnected me. This company is awful and has inferior products!

They delivered the wrong bed and won't do anything about it because I didn't tell them within 7 days. I tried, but their customer service is too busy, long waits, no responses to emails. I would never buy from them again.

Over one year later and I still don't have the couch I ordered. The first one arrived with hardware that didn't connect the sectional. They attempted to deliver a connecting chaise 2 times and it didn't fit. On the day of another delivery attempt it was cancelled that morning because it didn't pass quality control. 6 months after the original couch was delivered they agreed to replace the whole couch using the warranty which meant I was responsible for getting rid of the defective couch. I organized a charity to pick it up and on the day the new couch was to be delivered, there was a huge rip on the bottom. 4 delivery attempts later, I can't get anyone on the phone to give me a refund or the significant discount I deserve. I can't take anymore time off work for the delivery of a couch that will likely be defective again. Nobody will call me back. DO NOT order from Living Spaces.

My items were set to arrive on the 25. Never showed up. Not even a courtesy call. Missed work. Gave my old furniture away. Just so they can tell me they are back ordered. Mind you I got a delivery confirmation

Classic case study of shocking service, total disregard for business basics such as communication, follow up, sticking to delivery dates, changes, non communication changes to deliveries after spending entire day waiting at home and not being able to reach anyone. Disregard of request for statement of account. Saying $1400 dollars due after changes to orders etc and be charged $4000 to credit card, no-one responds. Calls left hanging in line for 40 plus minutes, on line assistance clueless. Over priced. Just shocking, unbelievable! California based company Governor Abbot should outlaw them from Texas. Cannot believe they can survive such shocking, non existent service. I would be scared to have paid for furniture that can only be delivered in two months as I genuinely doubt they will be in business that long.!

They do not accept any returns or exchanges after 7 days. This is one of the most strict return policies I have seen. It also takes days to receive a response from customer service.
Would not recommend purchasing from here.

Overpriced, really poor customer service. Can't call them, they only use email to communicate with their customers. Place an order at 7:59 PM before they close and if you go back at 10 AM when they open to make any changes to your order they're gonna charge you a 25% fee no matter how simple it is to change or fix issues.

I was suppose to have my bedroom furniture deliver 8/4/21 instead they take upon themselves to deliver 8/9/21. In the meantime. I bought an expensive bed for my bad back. And now I'm just suffering on an air mattress. I'll never do business with them again

Wow, is this places delivery horrible. They delivered damaged product three times. We got attitude from the delivery guys each and every time from different crews. Item was scratched, screws sticking out and we refused product. They told us it could be tightened and painted and were incredibly disrespectful. It's a new product. Why would we need to paint or tighten anything? If this company doesn't correct their shipping and delivery they won't make it. The word is out. We will never again use Living Spaces.

Living Spaces has terrible customer service.
It is impossible to speak to anyone. The central national number *******300 will keep you on hold for 30 minutes. Management in the store not willing to help and is not truthful. I returned my item and will not be back.

The worst customer service I've ever experienced in my 66 years. You cannot call the store or talk to a sales associate, you have to email the company in California. The delivery was also the worst ever. We were told they would help move out the old and bring in the new, this did not happen. Had two lazy young Mexicans who didn't want to do anything. When I questioned them on this they said I was being hostile and just said they had to leave. Worst buying experience ever! Do not waste your time with this over advertised, under delivered store. It truly sucks!

I purchased over $5,000 of furniture and never have I had issues with customer service. Their attitude sucks. They don't care about you. I had a question about delivery time and the rep got upset and said "We'll deliver when we can!" I will never recommend Living Spaces or shop there any more. They are absolutely awful.

I have been so pleased with my purchase of a sectional sofa from Living Spaces. They encouraged me to buy the warranty and it seemed like a good deal. I washed one of the cushion covers and the seam came completely apart. The store will not cover it! Just bought this sofa in January 2020. I am very irritated!