Living Spaces

Living Spaces sold me a warranty under false pretenses and now they refuse to rectify it. They do not care about their customers and the hard-earned money we spend; they only care about finding ways to get more money out of us. If you're considering buying furniture here... DO NOT PURCHASE THE 5-YEAR EXTENDED WARRANTY. It is a ploy to get more money out of you. They will lie to you and say that you can use it for anything at anytime, when you in fact cannot. They will tell you that you will get a refund, but that is a lie too. They will give you store credit that you will have to match to use. Then when you realize you've been lied to and complain about it, they brush you off because the transaction was 5 years ago, but I can't get my money back until the warranty is up so what sense does that make! They will continue to lie to you about having someone call you back and will ignore any efforts to resolve the matter. All I want is my warranty money back for being cheated and lied to, which is a small portion in comparison to what I spent for the furniture. 5 years later, I don't think that's too much to ask to feel like I'm being treated somewhat fairly after the dishonesty I've experienced. If they did this to me, I can only imagine how many others they've cheated and how much richer they are because of it. I will never shop here again, and I will discourage anyone I know from going here because of how little they value their customers.

I ordered a sectional and waited a few days close to a month to receive the item. For then the item to come with the metal piece missing for the leg to be screwed in. So now they are going to ship out the missing metal part which was shipped "express" but takes 3-5 business days to be shipped from their warehouse in Texas. I wouldn't recommend this website to anyone. And if it wasn't such a hassle to send this couches back I would have done so!

They don't warrantee comfort. We purchased a couch that will never be comfortable, TOO HARD. They just want to take your money. They said we were beyond the 7 day return policy. I told them, I had been in the hospital and the wife was taking care of me, but they didn't care.

My hide a bed is a few days less of two months. When it was delivered, there were issues the delivery had to fix in order for the couch to connect. During the process they were a little rough, but I thought everything was okay and they knew what they were doing. I went to shut the couch, bed cushions, and they would not shut. I was able to look under and find a screwing on the ground that fell from the metal frame. This obviously was not put together good or it was damaged when they delivered it and tried to fix the connection, which was in the wrong place.
I bought the five-year warranty, which is a joke do not buy it, and they said I do not meet their qualifications to have it fixed. I then was given a place that I could have somebody come and fix it for me. Are you kidding me? I would never trust Living Spaces again. Stay away!

We purchased a chair from the Draper Utah store and ended up not needing it, returned it un-open, still int he box it was delivered in and they charged us a restocking fee of $19.00. When asked about it was told nothing they could do, when we asked to talk to the store manager, he refused to come talk to us. A store manager refusing to address a customers concerns/question shouldn't have a job! Worst service, would highly recommend avoiding the store in Draper unless you enjoying being treating like you don't matter

We designed a sectional that is light grey when it was delivered one piece was navy blue, assuming they had a mix up with delivery and someone else received our piece. Apparently not the case now it will take 4-6 wks to make one small piece when it took 4 wks to make rest of sectional. Customer service said they could not locate it & had to be made.

DO NOT trust these people to fulfill the warranty on your items. They are in the selling business not fixing. Even with an extended warranty... a 5 YEAR warranty. When you fill out your claim (within the 5 years mind you) BUT you choose a time longer than 30 days to REPORT it... they dont fulfill the claim..

My experience with Living Spaces has left me confused and disappointed, overshadowing the initial satisfaction of their services. On March 25th, I purchased a couch that developed a defect by April 1 - a cushion depressingly flattened that was irreparable. I reported the defect within the seven-day return/exchange window. This led to a customer service representative explaining it would allow me another 7-day window to evaluate the repaired couch to decide an exchange or purchase of an extended warranty. Although the defect was addressed by a repair technician by April 4, the technician suggested this is a design flaw, having seen this exact issue with other models.

Initially reassured by customer service that I could opt for an extended warranty within seven days post-repair, I later learned this was not the case. The option to purchase the warranty was only valid within three days of delivery, a critical piece of information that was never communicated during my interactions with their team. This inconsistency in information has left me with a product I am nervous using and stripped me of the opportunity to purchase added protection. A standard one-year warranty feels inadequate for a suspected design flaw. With Living Spaces continuing to sell this couch with known issues, and customer service providing misleading information, my trust in their commitment to customer satisfaction has been lost.

Moving forward, I advise potential customers to approach Living Spaces with extreme caution: secure a significant discount and insist on immediate warranty protection, lest you find yourself in a similar predicament. Their furniture may look appealing but be warned—the post-purchase experience could greatly leave you with more regret than satisfaction.

It's been a nightmare ever since I custom ordered a sectional. It came over a month past their delivery date and when it finally did arrive, there was a big black stain on my ivory sectional and it was missing a back couch cushion! NO ONE has contacted me yet (I was told within 3 business days) to resolve this issue and it's been a WEEK! Will never go here again!

I recently bout a cabinet from this facility.
I expected the item to be in great shape since I bought it new,little did I know that it would not be the case.
I called one of the reps for a replacement but they said they would send a tech out. I was like for what!
My expectations for the call was to get a new one but it was not the case. They wanted pictures and what not. But I was to the point either you send a new one out or I'll take back the cabinet my self to the store.
I told them I wasn't going to be danced around.
Too bad I was going furnish two of my homes.
I did choose another Vendor.
I will never go back to Living Spaces.

As other innocent customers have written, I would give this company a negative number if I could. This company has a 1 rating, and the fact that they see these ratings and blatantly disregard them says it all. They are extremely deceptive and dishonest. They couldn't care less about customer satisfaction. There is no way to speak to a manager or anyone higher up. When you ask to speak to a manager, they send you to an area where someone is sitting in front of a computer and they supposedly type up a message and tell you that you will hear from someone within a week. It's been 10 days, and I have not heard a word.
Please do not buy from this company. There are too many good furniture stores that go the extra mile to satisfy their customers to pick this one!

This place does not back up it's furniture. Warranty is a joke managers agree with you then do nothing to correct the problem. Will never purchase anything again. Everyone at the store is friendly but it's a show service when you need something it's absolutely horrible.

HORRIBLE CUSTOMER SERVICE! I bought a living room set which included a sofa, love seat, swivel chair and ottoman. Ottoman came with a stain so I immediately called customer service. A claim was started which they denied telling me... and I quote... "After a thorough review of your claim details and photos, what you are experiencing is not covered under the Living Spaces Warranty because they are not considered a manufacturing defect. Many of our items are crafted with raw and unique materials, which may cause paint, stain, and other finishes to look different from one piece to another." I argued that the ottomon came with the stain, not inconsistent material - I questioned whether they were telling me that Living Spaces sells damaged furniture and you just have to live with it. The answer was sorry we cannot help you. DO NOT BUY FROM LIVING SPACES.

I was told by 2 salespersons that if I purchased the warranty and didn't use it that I'd get my money back. Not true. I am to get $250 credit off future purchase. Why would I buy anything else from people who lie?

Biggest mistake ever, terrible products quality.
Don't buy insurance, it doesn't help. Useless.
I have to wait 8 weeks to get my sofa fix and still waiting. I'm using paint jars to be able to sit on the sofa I purchased. Worst place ever.

It should be zero stars! Ordered a chair by Magnolia Homes on May 29. They said delivery would be in August. They rescheduled the delivery day three times. Item finally arrived Sept 2. The product description of the chair listed all materials as solid hardwood. The chair base and back were wood but the legs were plastic! I've never seen anything like this. Now I'm trying to return and of course they do NOT make this easy! There is no direct link to start a return, only choice is to call and of course I can't get anyone to actually answer. Oh, and they only give you 7 days to return. False advertising! Sketchy returns! Non existent customer service! Save yourself the hassle and stay away from Living Spaces!

My floors were scratched when bedroom furniture was installed. After posting pictures on Google. Their social media department reached out to me. They stated the would submit a claim to their insurance and get back to me. After a month of no hearing from them, I sent an email, the response I got back was very upsetting: due to lack of response claim has been closed. This is not a way conduct business!

So bad. Just so bad. Brand new couch looks like trash after 3 months of moderate use. Material looks worn, fuzzy, stretched out and piling. Lumpy cushions that are different heights. Living Spaces refuses to help. I wrote up a review with pictures of my sofa and they refused to post it. Just know that the reviews you see on their website have all been screened so you are not getting a realistic review of the product. Don't waste your money find a better furniture store.

Purchased an ottoman in March. In May, I noticed the fabric was fraying out at the corners on the welt cord. Reached out to the store, I Received an email back saying they would do nothing because I didn't purchase the care warranty, & because I had, had it for too long. Maybe I am crazy, but I expected a $600 ottoman to look good for more than 2 months. I have two other ottomans in my home still looking good after 8+ years. Very disappointing, will not shop there again, Living Spaces will not stand behind there products. Buyer beware!

I recently purchased a sectional couch from Living Spaces and it was an amazing experience. They have a wide variety of styles and colors and the pricing is reasonable especially for a sectional. Our couch is stylish and so comfortable and only took a month to get to us. I would highly recommend Living Spaces for your furniture needs!

We went in and found what we wanted. Placed an order, paid in full and then waited. Went back 3 weeks later to determine the status and to see if our items were being made and were told, we just have to wait. They could not provide us with any information. We were advise that it would be 4-5 weeks. In looking over the paper work and hidden, I have found it is 6 -8 weeks and they will not respond to any question on any level.
I have attempted to call them (877 number) and the wait time is 50 plus minutes.
Customer care and service is virtually non existent.
Very SAD/

It's been a nightmare. Just about every single piece of furniture that is delivered is damaged or poorly made. Split wood, bangs in the wood, scratches. It's endemic to their supply chain. Poor QC. Customers Service tries their best but when what you sell is poorly made, the experience is going to be poor.

I love this company because they have all the current different life style designs we love, for a fraction of the price of anywhere else. They also have same day and next day delivery. As a designer who might shop in LA, the savings are sometimes 10 fold! The shopping experience is pleasant because the salespeople are not on commission and there are "specialists" in each dept. The stores are laid out beautifully and there are no upcharges for fabric customizing... turn around time is only 2-4 weeks!