Living Spaces

I bought a leather couch made up of four electronic reclining theater like seating. The sample I sat on in Living Spaces showroom was a lot different that merchandise I received. I spent almost $4000 on a couch I can't sit on. This is a deceptive way of doing business. You can't have repeat customers if this is pattern of practice for sales in your stores.

Living spaces has to be one of the worst places to do business. Their customer service is crap. Their orders are never on time. We had to wait 2 extra months to get our furniture which was promised within 2 weeks. We had to give multiple calls to even get an update. But that's not even the worst of it. They offer a 0% apr on their furniture. BEWARE when you opt for this. Because they attach some sort of a promotion to it which expires before your entire pay off period. If your pay off period is 18 months, your promotion for 0% apr expires in 12 months I was never informed about this and ended up being charged more than what I purchased because of course the promotion ran out before the total amount was paid off. One of the sneakiest bloody business that I have ever dealt with. No thank you. I will get my furniture at Ikea and I won't even care when I have to get new ones in a couple years! Sneaky and worst!

I am beyond frustrated with this entire company and their shipping (XPO). I ordered my Dean Sand Eastern King Bed Frame on June 6th, with the expected delivery date between 7/26-8/3. It is now 8/3 and no one can tell me where my bed is and how long it will take me to receive it. I received my tracking number on 6/30 so obviously I'm assuming that i will be getting but the website is never updated and when i inquire everyone says it's in transit but know one knows where. I wish I was leaving a review on the quality of the bed BUT who knows when I'll actually be receiving it. If you want more accurate reviews check google and other sites, what i wish i would've done before ordering.

Never received sideboard nor chest drawers. Horrible customer service. They setup delivery date and time, then waited 30 minutes before delivery time to call and say they did not have them. So now I was suppose to wait again after 1 month until October to see if they come in. Why setup delivery date and time and 2'days later after a month long wait call and confess you never had it in stock?

Ordered a dresser, they delivered, a couple hours later as we are putting the legs on the dresser we realized the holes did not lineup, called customer service they said someone would schedule a call to come look at and see if it can be fixed or replaced, 72 hrs they said!
72 hrs later they do call back to say a third party reps company will come out in 8 days to check item. I do not want the dresser. If I have it shipped back I have to pay for shipping.
Horrible service. FYI, when they deliver, make them wait while you check every inch of the item you ordered. It's a nightmare to send back

Only giving 1 star because 0 stars was not an option. Been waiting on recliner for 3 months. Keep getting the run around when I try to find out about delivery. Finally just returned it. TERRIBLE customer service. GREAT I don't care attitude.

Purchased bunk beds. Installers were unable to assemble because hardware was missing. They left to get parts said they would return shortly. They did not return. In meantime, we inspected beds and noticed scratches and broken boards. Also noticed packaging had been opened and resealed. It was apparent beds had been sold, returned and re-sold to us. That's why parts were missing and packaging had been opened and resealed. We called to return beds and get a refund of the purchase price. Customer service rep argued we should simply exchange for new beds. Based on the bad service and inferior product, we asked for refund. Company came by and picked up beds, but charged a fee for pickup. To this date, we have not received our refund. Avoid this company at all cost!

We bought a new table and the top is defective with the wood splitting and uneven. After several hours, phone transfers and now 2 months they said they would send out a new top. Well they don't have them in stock so we wait. Now they said we can pick out a new table but will only credit the cost of the top and not the base? What good is that?

Not looking like this is going to end well! Save your self some frustration and buy somewhere else.

The only thing these scam artists do quickly is take your money. I paid for furniture months ago and apparently its stuck in Utah, the delivery company cannot access it, and the inept company isn't answering their phones today. They are closed on a Wednesday? DONT waste your time, the furniture and products are subpar and what you have to do in order to get them is simply not worth it. I am calling my credit card company to report this scam and having them reverse the payment. They are dishonest and dont deserve the public's business

3 nightstands were installed fine, until the 4th nightstand when the Installer (from Living Spaces) decided to be creative and not center the tab under the leg. So now the table can wobble when pressure is applied. Incompetent! What a joke!

Ordered a dresser on 3/5/22. As of 6/20/22 two dressers have arrived both broken. First dresser had a big broken chip in it, returned it which took nearly a month. Replacement finally arrived in broken box, screws laying on top, broken and disassembled—looked like someone else had already returned it. It was finally picked up on 6/14/22 (after several phone calls) and now i am told I have to wait 3-4 weeks for my refund.

We paid 1000 dollars for furniture over 6 months ago and it has still not been delivered. I have called and emailed countless times and no one will help me; they just keep saying "we will get back to you in 24-48 hours, and then no one gets back to me. This is theft and a scam and unacceptable. I can't even get ahold of anyone to get a refund.

Company is ridiculous- slapped with hidden fees after ordering a couch that ended up not fitting in the apartment. The movers did not even try to make it fit when the service was paid for to have them bring the couch in. Crazy fees to have it removed and refunded- i have no words, so unethical

Dont shop at Living spaces. Worst company ever to deal with.
They have nice things but it will be...
1. Delayed for months.
2. Broken when it does come.
3. When they bring you the exchange it will be wrong.
4. You order a nice chair wait for months then get told its discontinued.
The worst!

I remodeled my basement in March and decided to add a new sectional because I have family coming to visit on Memorial Day weekend. I originally found a sectional that I liked from Ashley Furniture but the wait was a little longer than I wanted to wait. So I found this company and a very similar couch. I spoke with customer service and they assured me that my couch would be here early April. It's been delayed THREE TIMES now and I still don't have it and I'm not getting it by this weekend. After it was delayed twice I complained on the website only to get email responses from customer service being extremely rude to me. I $hit you not! Customer service started sending me heckling emails. Super weird. I am sure they'd somehow screw me if I tried to cancel so at this point I'm just trying to not to even think about it.

The items that we never ordered were added to order. The order was in sales person laptop and we just signed it without checking. When we realized that there are duble sofas and double tables - they just refused to return money back and charged 25% cancellation fee.
Also, they didn't inform about waiting time more than 1 month.

Ordering from living spaces has been a nightmare. We scheduled a bedframe delivery a week ago and since ordering, received the wrong items 3 separate times. As a result of this delay, I have been sleeping on the floor the past week. I've been on the line with support 3 separate times now and each has been borderline rude and unwilling to talk with me to truly resolve my issue. There's been no sympathy for my situation, and coming from the hospitality industry, know how pivotal customer service is maintain steady business. I can say confidently that after this experience, I will never shop at living spaces for the foreseeable future.

My husband and I went into look at items for our re-model. They have someone at the door to tell you to wear a mask. I nicely explained that my husband is deaf and reads lips and we need to communicate to purchase. It's in the CDC guild lines that it's approved. No one in there anyway. She said, no one is allowed, so we left.

There are no local numbers for each store. If you have a delivery issue, you are forced to speak to someone in a call center overseas that will NOT be able to help you. You have to physically go back to the store, at least three times in my case, to have them deliver an item that wasn't delivered on first delivery, as promised.

My son and daughter in law bought a bunk bed for my granddaughter. After 3 times back to the house, hardware was still not correct. Now they need to wait another 3 days to get the hardware needed to complete the installation. Customer Service is terrible. Furniture cheap! PLEASE SHOP ELESWARE! Don't let what happened us Happen to you. This place needs to go out of service.

I ordered two bedside tables and a dresser in February. Everything was delivered in mid-March. The bedside tables looked fine, but the dresser came damaged. They came in late-May to take the old dresser away and bring a replacement. The new dresser (the replacement for the first damaged one) was SO DAMAGED that we can't even take it out of the box. Here I am now in late June and I still can't get a manager to help me either replace or refund it. Currently it looks like I've lost the money and now I'm stuck with a very very heavy piece of useless furniture. I'll probably have to get the credit card company involved and dispute.

Be careful with LivingSpaces shipping. We had an issue with the delivery address and it created heartache and headaches. The customer service did little to help resolve the situation. We based our shipping choices off the dimensions and weights listed on the website for the product and reconfirmed with customer service, but the ultimate packaging was significantly bigger than stated and cost us hundreds of additional dollars to ship. With all the online retailers available, I doubt that I will buy from them again.

We have ordered furniture from Living Spaces in the past without problems BUT this had been the worst! We ordered our living room furniture for our new home in early June and it was supposed to be delivered in late June. It is now late August! There had been delay after delay. Do NOT order furniture in one order…if you are ordering, use separate order numbers. They cannot deliver furniture; even if you've ordered 20 pieces, if even one piece is not in the correct box for the carrier even though the rest is ready for delivery! We have been living in a new home without furniture because they refuse to deliver the order unless the entire order is there…. Even though the missing piece is insignificant!
I am super disappointed in what was our favorite furniture store!