Living Spaces

I really wanted to like this store. We bought lots of furniture from here for our new house. The bunk beds for the kids came missing parts, and couldn't be assembled on the day promised. Julie from customer service was so helpful and managed to get the parts shipped to us a little over a week later, but the first night my kids slept in the bed, my daughter woke up bloody and had a massive splitter going through her toe all the way into the nail bed. We immediately called customer service hoping to exchange this defective dangerous bed for another one in the store, and we were told it had been 8 days since delivery, so we could no longer return for store credit. Even though it had only had the parts for full assembly for less than one day! We were told our only option was to file a warranty claim on the bed, and they would get back to me in a week to discuss if this was covered under warranty and whether they could even replace it. This has been the worst experience, the company obviously doesn't care about their customers, and I highly don't recommend them.

Received a rug that was missing entire swatches of weave. Attempted to return using the online system, which did NOT work. The photos I uploaded were never received and trying to use the online chat resulted in nothing. Responses to hours or up to a day to receive (which when you think you are being connected to an actual person is insane) with no results. Lies about the process being initiated, multiple employees with multiple responses that did not match. Called the company, long waits on hold to be told it was my fault for not reporting the problem within 48 hours of delivery. Then I was asked to restart the online return process which I had already done multiple times as well as sending the photos directly to an employee through email response. Asked to speak to a manger, was told I would receive a return label. Never received the label l, and when I called again they said the process for the return had never been started. Asked to speak to a manager again and was told none was available and they would call me back... I don't expect they will.
Also received a sofa table that is missing a screw, the drawers don't close unless you push so hard on the furniture that it moves. Do NOT waste your time or money with this company!

Its sadly to write a review like this; living spaces is an incompetent store to buy your furniture.
We bought majority of our home furniture, and we are not satisfied. I tried reaching out to guest services for managers and they keep making excuses that they are in meetings. When you call regarding a delivery you wait for 30 minutes to get to someone but if you choose the option to buy a new furniture they are very quick to answer. Let me cut it short, we bought a Lodge Otter couch, the sales person told us that it will take 3 weeks for our furniture to be delivered, we got it almost 2 months. When receiving the couch was damaged, we had to order a new couch took another 2 months to receive, today we got the couch and it was not the same color and had much more damage to it, there is a hole in the sides, scratches on the materials. I called 3 stores to get to a manager and no one available. This is ridiculous! You want a good quality couch buy from scandinavian designs, Z Galleria, Crate & Barrels, Wayfair, or even Costco! You will get better quality, furniture in a box, excellent customer service. You spend money these people are incompetent to do business with. We will never go back to buying anything from Living Spaces!

We ordered a couch and an accent chair, but when they were delivered, we noticed a rip in the seam of the accent chair. We told them about the rip when we first noticed it, and they said they could fix it, but we would have to pay for labor. We explained that it's not our fault it was delivered like that, so eventually they gave us a $175 credit, but didn't tell us that it had an expiration date. We'd go in periodically to see if there was anything we liked within that price range, and didn't find anything. When we tried to use it this month and they were like, "oh yeah this expired 30 days after we gave you the credit." We NEVER even received any kind of confirmation, no email, not even instructions on HOW to redeem the credit. The manager was not understanding at all and they could not provide any proof that we were informed of the expiration date. At first he said he could give us a non-negotiable $50 credit, which he later somehow changed to a $75 credit because "we looked like a nice couple", which was really condescending. Overall, it was just such a a terrible experience. Every day the rip gets bigger even though no one sits in it now. The quality is awful and their customer service is even worse.

I bought a $5000 vibrating bed with recline from Living spaces 2 years ago on the extended warranty. The Vibrator part of the bed stopped working, took them weeks to send someone out, then months to offer me a "settlement" of $375, instead of replacing the bed, or repairing the vibrator function. BUYER BEWARE, this company has no customer support, no Technical support, and if you buy a bed you GOT IT, and the best you will get is a Settlement when it breaks and IT WILL BREAK If you use it. Worst company ever to do business with, all they care about is taking your money and not helping when their products FAIL. BUYER BEWARE.

I bought a couch August 21st 2020 with custom upholstery, which is offered by them. I was told by the manager at that time that this would take 2-3 weeks before it arrived in the store.

I checked back in 3 weeks later. When I spoke with a cashier they informed me the average time for this has actually been about 8 weeks. So either I was lied to or the manager was not informed of delayed production. Either way I left a feedback comment internally with them on their site. It is now over right weeks later and I have yet to receive any response on this. Also, as a side note, if I don't want to spend 40 minutes waiting on the phone through their system I have to physically go to the store to check on my order, which is just unnecessarily inconvenient.

I checked back in on this at 8 weeks, this past Friday, and the manager was to busy on a conference call to speak to me. The cashier I spoke with said they would email me an update on the order that evening, which have yet to receive.

I don't feel like I'm asking for much. I spent $2500 on a couch and would like to know where it is and when I can expect it. It's ridiculous I still don't know and I should have been informed up front about this lead time instead of being fed false/inaccurate information.

I guess I'll go back tomorrow... We'll see if I can find someone who cares enough to give me some information on where my order is.

I modified my review because their leadership at the corporate level made things right. However, I did leave my original review below.

We will never buy from living spaces again. They say they have a one year store warranty to cover everything but it's simply not true. They do not stand behind their product and we found our dining set to be very poor quality. When we went to return it they asked if they could send a replacement. We agreed but the replacement had worse issues than the original! When we went to the store (1604 in san antonio, TX) to ask for a refund, the service manager said customer satisfaction is not part of their warranty. Then five minutes later the store manager said, they consider customer satisfaction in their warranty but you can't get a refund after seven days.

How can you say there is a one year store warranty, then state if you don't say anything in seven days they cannot give you a full refund. The two statements are in contradiction and in essence it is a bait and switch. When the customer is sold a substandard product that won't show signs of wear immediately and then they return the product within the year window they hide behind this arbitrary and useless warranty.

Stay away from this place. The quality of the product, terrible customer service and a useless warranty are very upsetting given the price you will pay for their products.

Ordered an 8X10 rugs twice. First one drop shipped was damaged and went to UPS for a claim-Living Spaces would not handle the problem. When UPS settled the claim, we order that same rug again(because that is the one which worked for us) from Living Spaces. The second rug drop shipped was damaged worse than the first one. We refused shipment. We are not able to communicate with Living Spaces even though we have tried in numerous ways and several different times--THERE IS NO CUSTOMER SERVICE.

They are horrible! I made an order on December 29th. I was told I would receive it between January 22-to the 31st. I called and they said February 3rd then they changed it again to February 5 and then they changed it again to February 8th and now they are saying it will be weeks before I see my order. So I went to cancel my order on a 600 dollar purchase and they want to charge me a 10% restock fee. If you are smart you will not do business with this company! I am still fighting with them after hours on the phone.

DO NOT BUY form this ridiculous establishment! I went into their store on President's day weekend looking for sofa options. A Salesperson, "Ronnie," quickly accosted me and offered to "help." Before I knew it, I had purchased a sectional and two chairs. He promised me that the sectional (because I chose a custom fabric) would arrive in two weeks and the chairs would be to me the next day. The chairs arrived the next day. Since February 18, I have received 3 emails from the company letting me know that my sofa was delayed...no explanation. When I asked for a reason they told me they would have "special orders" reach out to me directly, which never happened. So now...mid June...after 30 something emails and relentless phone calls on my part, they tell me that the fabric of the "toss pillow" that I chose is on backorder. I don't even remember the fabric that I chose for the pillows and could care less. I was going to cover them anyway! They won't let me change the order. I would have to cancel and start again. This is completely unacceptable. I cancelled the order and I will NEVER set foot in this cheap, disreputable pit of a store again!

I tried to purchase 2 sofa's, received 1 sofa, and 5 months later still don't have the 2nd sofa. I have been lied to stating that the 2nd sofa was damaged on the delivery truck, when they don't even have the sofa in stock. I understand with Covid there is difficulity, but this is the worst company I have ever dealt with. If you go to the web site and (type) speak with the pop up communication, they don't even relay any info to Living Spaces, it's a joke. Try calling and wait 45 min to 1 hour hold time! I have taken the day off waiting for delivery and no show no call! Just canceled my order and now I am stuck with 1 sofa, when I needed 2... Beyond fustrated! Just recommend going somewhere else to receive honest communication!

Mattress delivered was Mushy Junk. I did my homework- examined their website, chose a mattress, visited their store, when their staff did not know how to sell me a firm, edge support, low motion transfer mattress, I had to call their phone staff. I ordered, paid by phone. Two days later, they delivered NOT what I ordered- delivered Mushy Junk. I GOT INTO BED AND SANK. No matter how I moved- I SANK TO A HOLE IN THE MIDDLE of the mattress. Had to climb constantly- waste of time and effort! Am wondering if there is a warehouse full of mushy mattresses - no matter what customers pay for, out goes a mushy mattress delivered. Have reported to 3 federal agencies, and continue to warn people.

When I purchased a leather sofa, the salesperson told me that I would get my other two chairs within two weeks. More than two months later, I contacted customer support to speak with the manager in emails and phone conversations, they avoided getting me one. If I knew I wouldn't get my two chairs within a month, I would not purchase my sofa in the first place. I would shop around elsewhere. My advice is not to trust or believe what the salesperson tells you. It turned out to push a high volume of sales out, not having the best interest in you as a customer. The Living Space staff lied to me and avoided me reaching out to the manager. I only had a sofa and no two chairs for more than two months of inconvenience. I have people sit on the floor because I have no chairs. I don't recommend purchasing your furniture there. I suggest shopping elsewhere to be treated right. The Living Space will not compensate you but take your money. I have read other reviews and they are right! No staff should mistreat the customer when I am purchasing more than $3,000 furniture. That's how bad they are. Not acceptable behavior from the company. Living Space truly disgusts me. I will never buy from them again.

Bookcases arrive three weeks after ordering literally falling apart, SPRAY painted poorly & nowhere near worth 500$ each. L joints upside down, staples, not nails. Not even plywood, maybe melamine. Certainly not real wood as website states. Absolute crap construction.

So I spend an hour getting a pickup scheduled for return. Days later they arrive. Rudely demand broken bookcase go back in its "box" (thin flaps of cardboard- probably why it arrived in pieces).
Ridiculous- but okay, sure I'll do it. Start to box it up and not 30 seconds later look up to see truck driving away, they actually cancelled pickup. I was NEVER told during the hour I spent with living spaces customer service chat that it had to be repacked and I immediately started doing it when they requested it.

Now I get to contact living spaces 3rd party shipping again to get another pickup, and also get another return label from living spaces. Hours wasted. SAVE YOURSELF the in headache and GO TO IKEA. This company is run by crooks. Despicable and unprofessional beyond anything I've ever seen.

I wish I could give 0 star. This was a terrible experience and I don't want other people to go through it. I purchased items over $500 which qualifies for free shipping. I get an email 3 weeks later that they are ready for pick up at a local store. I tried to contact the local store but their phone number is not available online: found out it's the company's policy that they don't have local store numbers available for customers. So I called the centralized customer 1-877 number the wait time was 60 mins. I thought it was a mistake... 16 mins maybe? No it was 60mins and my call got cut off about 40 mins into it. At this time I was quite upset. Called second time and finally got a hold of someone. And they scheduled free delivery on a holiday. Now the items showed up on the date they said they would deliver? No, I called the centralized customer service line again and they said the items didn't get put on the truck and it will have to be rescheduled... and gave us another date with 7 hour window for delivery...

At this point I'm so upset about rearranging our family plan on holiday and just going through this poor customer service.

I do not recommend living space and I will never shop there again. This experience shows me how much they don't care about customers time and experience overall.

STAY AWAY! Horrible customer service rep Justin. They delivered the wrong couch. I reached out while it was still in packaging, customer service rep acknowledged the mistake and apologized said it would take around 4 months to replace with the one i ordered. Said in the meantime we can use this. I then call back later to see if shipping status updated and they said no but apologized again and offered a $100 gift card. Then a week later a rep at the phoenix AZ location named Justin called and said they are not replacing. Said he has proof via email i ordered this couch they delivered. I knew this was a lie and asked him to forward me the emails hes claiming to have. He put me on a long hold then sent me two purchase orders. Once correct one which has my signature at the bottom and clearly shows the correct couch and a completely different one with the incorrect couch that DOESN'T have my signature. When i pointed out this was proof that they sent the wrong couch as the one they sent does not have my signature he said it doesn't matter they're not replacing. I then asked where the emails were he claimed to have that showed i approved this couch. He then admitted he didn't have anything to prove it. And yet he still says he won't replace it with the correct one.

Customer service is non-existent. I ordered a sectional a month ago and it was to be delivered today. I got a call from the shipping company telling me that part of the sectional was damaged and they can deliver part of it. The shipping company was friendly and mistakes happen. I contacted Living Spaces to let them know that I was concerned that I would not have the same dye lot on the other half of the couch and this was concerning to me. The lady I spoke with was of no help. It sounded like she was reading off a script and not answering any of my questions. She also would talk over me and never really hear what my concern was. I asked to speak to a manager or somebody else that could help and she told me there are no managers that would talk to me. At this point she said there was nothing that she could do for me and told me that she was going to hang up. And that she did. I contacted them through messaging and still got no help and no answers or resolved to my problem. They told me that a manager should contact me in 24 hours or more. I feel this was a simple problem that could have easily been resolved with customer service. Problem is there is no customer service. So now I am in limbo with no couch and no refund.

I purchased a warranty plan; the furniture started chipping, and they did want to cover it. The furniture is cheap; the company is the worst; never buy from them.

Jose and Javier delivered our new sectional and area rug today. They did an outstanding job. Great customer service, friendly and helpful. Beautiful sectional and area rug. Thank you so much.

Charlie new manger on Bell Road is not a good employee I am African American and I have a living spaces credit card he told me and my family we was trying to steal I own a business and have more money he will ever have and he told us he was calling the police and wanted us to leave he should not be working at that store or any store I feel like I was racially profiled for my color and my lawyers will be sending out a letter to living spaces to start a lawsuit

I had a no interest plan with them and it expired last month. I called one month later to check on my final balance to pay it off and they charge me $1600. 00! It is criminal.

This is re: Special Order. This order been delayed so much for over 2 months. Initially I was informed by Living Spaces at San Leonardo, CA store that order will be delayed 4-6 weeks. Then it was pushed out 6-8 weeks. Store doesn't know where in manufacturing process the order is, or if even process ever started. They keep sending emails to vendor who never responded. I drove 2 hours to the store to file a complaint. They told me there is a recent backlog from vendor, which didn't make sense cause my order was placed 19JUL2020. When I wanted to cancel, they took 25% ''re-stocking fee'' although it is not mentioned about re-stocking fee in my purchase order or receipt. This is frustrating cause it is not my problem that your vendor doesn't have capacity to deliver on time. Living spaces should have known that and explicitly list that in the purchase order or receipt. I have asked for a full refund and I wasn't given that. I am filing a complaint through my attorney through Consumer Financial Protection Agency and filing a law suit against this misconduct from that company

So as a consumer, I was willing to wait the 122 days that it took to manufacture our new sofa from Living Spaces. The order update process was non-existent and any inquiries were left unanswered both at the store level as well as their Customer Service Department.
Finally, that exciting day arrives that we get notice of a pending delivery by some jive@$$ 3rd party vendor (XPO Direct) and our "window" of delivery times were set. (Not honored... but set)

Dragged through the snow, salt and Wolverine's talons, this is what we received... Now, we are forced to work through their "warranty department" as LS (Living Spaces)
Lucky for us, they are quoting 160+ days for a new sofa or 10% off of this flaming bag of $hit that they dumped in our livingroom... Conflict resolution gone way wrong so our advice to anyone? BUY LOCAL, SMALL BOX so you can look them in the eyes vs. taking it up the tailpipe like we are