Living Spaces

About a year ago we purchased a living room set, because our puppy chewed a hole in the old one. We found a living room set we liked and purchased it. We asked the sales person about a extended warranty that would cover pet damage and she told us about what they offered and it would cover that kind of damage. A year later the dog chewed a small hole in the arm. I called the warranty company and they told me they do not cover this kind of damage and they receive calls like mine stating that they have been told that the sales people are telling the customers all the time that it is covered. I went to the store today and explained this to them and the manager told me sorry we cannot do anything about this. I am going to have to pay for this damage and told the manager I will never purchase anything there again due to misrepresentation. He said that was fine. I am in retail and this is a total lack of customer service and customer service is all they have to sell, because there are other places you can shop.

I purchased a bedroom set to be delivered, I was given a delivery date and time (a large window for the delivery time), the delivery driver called to tell me he was having problems locating me in the apartment complex. The driver who could speak very little English was difficult to understand and I told him I would go outside and watch for him. I waited outside for 15-20 min in 102-degree heat, and I received another call from the delivery driver advising me that he was here, I could not see him and advised so. Based on his information, he was at another apartment complex. I noticed one of the maintenance men on property and asked if he could speak Spanish, he did and attempted to direct the driver to my location - this did not work, as he could not get the delivery driver to understand. The driver was then asked to stay where he was, and I would go find him. I did locate him, and he followed me 2-3 blocks back to my apartment. I did confirm that entering my address into Waze took me right to my building. Once the bedroom set was unloaded and, in the apartment, it was determined that they were missing several bolts and could not assemble the bed. The only option they offered me was to send someone out between 6 pm and 12 midnight with bolts and assemble the bed. I asked for a shorter delivery window, and they said that they could not provide one. I told them to come pick up the bedroom set and return it. I would purchase from another company who cares about their customers. Please note all of the BAD reviews posted about this company. You should not purchase anything from them.

I recently purchased a nightstand from the Drew and Jonathan Collection at Living Spaces. However, my experience left much to be desired. Immediately upon delivery, I noticed an unpleasant odor emanating from the item. Despite following Living Spaces' advice to air it out for several weeks, the smell unfortunately remained.

When I reached out for help, the warranty had just expired by a few days. They suggested I call the third-party extended warranty company. However, they redirected me back to Living Spaces, as the issue was present since delivery.

Upon contacting Living Spaces once again, I was disappointed to find they declined to provide any assistance or resolution. Now, I am stuck with a nightstand that reeks and no support from the store.

The poor quality of this item and lack of customer service from Living Spaces has certainly tainted (in the truest sense of the word) my perception of the Drew and Jonathan Collection. I would caution potential customers to be wary of their purchases, especially from this particular collection. If the quality and customer service I received is indicative of the overall brand, then Drew and Jonathan might be ashamed to be associated with such a disappointing experience.

The worst! It takes a lot for me to write a bad review, however if there was less than one star, I would give them that.

I purchased a recliner in early November. It took 2 weeks to deliver.

After 10 days the switch blew while the chair was (and still is) in the open position.

Since I had purchased an extended warranty, I thought there would be no problem. BTW, I paid nearly as much for the warranty etc as I did the chair.

I filed a claim immediately. The next available appointment was 3 weeks later.

The tech came and says the switch is defective will take about 2 weeks to arrive.

AFTER it arrives, I need to call them to set up another appointment which will be another 2 weeks!

By this time I will have had the chair for almost 4 months with only 10 days of use.

I went to the store and requested a refund. I couldn't get one because of their 7 day return policy. I had it for 10 days before it quit.

Spent at least 4 hours on phone and in store trying to get a working chair.

Today I get an email asking for at least 6 pictures of the piece and told that it could take up to 8 weeks for a new part. THEN another 2 weeks for a tech. This will then be roughly 6 months total.

By the way, LIVING SPACES DOES IT'S OWN WARRANTY! They have the latitude to make their own exceptions.

I will never go back.

I wish I had read the reviews before shopping there. I see a lot of complaints with the same/similar problem and a lot of canned apologies from Living Spaces, but apparently they are not sorry enough to change their practices.

I bought a couch in light gray it was delivered dark brown, can't return & charging me $461 stay away!

They made our couch wrong, and since it was a "special order" they will not fix it, or let us return it. Save yourself the headache, go to ANYONE else to buy your furniture.

Very bad customer service, they do not respect their delivery dates, and I believe they do not a higher level management to check their customer complaints. Definitely do not spend your money there

STAY AWAY AND DON'T BUY THEIRWARRANTY SERVICE! The warranty service is a SCAM I purchase it for the 2 pieces of my white couch Got the stain on the arm, they sent me a cleaning kit that made the stain look a thousand times worse! NeXT they sent the technician to clean it and told me he can't do anything with the stain, took many pictures and left. After that the warranty service told me the type of satin is not covered by the warranty because it looks like accumulation of stains Told them the cleaning kit they sent me made it look like this but they did not acknowledge itThe warranty services are constructed the way they won't cover anything!

At the end of May I had ordered 2 outdoor chairs and a end table which was supposed to be delivered June 2, come June 2 I get one chair and the rest of the stuff is on backorder until the end of July. After hours spent on the the phone with the call center in Mexico trying to get someone to understand why i wanted to cancel. After numerous hours and frustration finally got a lady on the phone in the States who understood and got approval from her manager to not charge me anything and give me a full refund. Well the pickup which originally was supposed to happen on June 11 but nobody came to pickup until the 13th.
Today I called because I only received part of my refund then was advised that I was charged a $59 pickup fee for their mistake because the chair was already at my house. Even though i had alread received a refund receipt originally for the full amount. I called once again, tried speaking to a manager and got nothing. I will never ever purchase another item from this company and its very upsetting this is how they treat their clients while most of our house furniture was purchased from them. Unbelievable. Shame on you - Refund Receipt was $303.45 - Money Refunded $244.45

VIP COVERAGE IS A SCAMM. FURNITURE I BOUGHT WAS A SAFETY HAZZARD FOR MY KIDS BECAUSE OF ITS SHARP EDGES. NEVER TOOK ANYTHING INTO CONSIDERATION. VERY DISAPPOINTED IN LIVING SPACES. WILL GONTO A DIFFERENT VENDOR.

I like Living Spaces furniture for the most part. I really do. I just ordered almost $4k worth of furniture for my mother's new apartment in an assisted living facility. I called not once, but three time to ensure that the delivery drivers Living Spaces was planning to send out were vaccinated. This is a requirement of the assisted living facility and it's one that I totally understand and respect. Delivery day comes and my worst fears came true-one of the drivers was unvaccinated and totally contentious. The other delivery guy wasn't exactly cool about it, but produced his proof of vaccination. Finally, after 20 minutes, the unvaccinated guy relented and agreed to take a rapid test. I just had a feeling something would go wrong and fortunately had a box of tests in my purse. So here I am, in the rain, administering an antigen test to this delivery guy. Needless to say I was livid. Why did I bother calling not once, but three times to make sure Living Spaces would send vaccinated drivers? I called management today to express my frustration and was offered a $25 gift card. I asked for my $200 delivery fee back and management refused. Moving forward, I'll be buying my furniture from Costco or some other more reputable dealer with better customer service standards.

If I could give this place a 0 I would. I ordered an item in July - their website said it couldn't come for 4 weeks. Okay that's fine, I understand supply chain issues right now. Well at the end of August, after the date the item was scheduled to come I reached out to Living Spaces to ask what was going on. It was only after I reached out and got sent through different levels of management that they THEN shipped my item - mid September. The item arrived at their shipping partner mid-September... then sat, and sat, and sat. I complained again and THEN the item was shipped out to me... now we are on week 3 of me getting rescheduled for my delivery... 3 times in a row of a truck broken down, them running late and not getting to met, etc. etc. Of course, they don't tell you they aren't coming... they just don't show up and then sometime later at night you get a message saying how they're sorry but they're available to reschedule 5ish days from now. I still don't have my item on 10/10/22 - now instead of 4 weeks it's been 3 MONTHS with no end in site. Trust me, avoid this company like the plague.

They will tell you the item you ordered will take 2-3 weeks, just to make the sale and get your money. Then they won't follow up with you about your item at all. You'll call after 3 weeks and they will tell you something completely different on the phone and tell you this item will take 4-6 weeks to make. Even though you were told it was already made at the time of purchase. They'll blame the other person and Covid 19. Then after 8 weeks you will call back because no one who said they'd get back to you, actually got back to you. Then at 8 weeks they'll tell you this item is discontinued. You will not be receiving this item. You'll sit there wondering when they were going to reach out to you and tell you this, if you had not called, how much longer would your money of been held hostage? Living spaces takes your money by telling you lies to finalize the sale, for goods they do not have. They take your money to stay afloat as a business and can not follow through on what you've agreed on. The couch we bought is still being offered on their website exact color, model and fabric. They are still selling an item they do not have. It was the Charcoal Lodge. They are the Fyre festival of furniture stores.

I spent 11 hours now and a whole month trying to get my damaged table resolved Kevin said he'd call back the next day and I didn't hear from him for 7 days and then he did nothing she is the only manager you can talk to I reported him to enger and he never got back to me when he promised he'd call the next day to follow up I then tried to get hold of Grover geiselman and his assistant Asia said she would get him on the phone and to keep the Line open for a half an hour he never called then I called back and spoke with Jessica and she said Asia would call me back shortly she was on the phone it's been 4 hours no call then I spoke to lady and she hung up on me and I spoke to d a n a and she said she would call the next day at 4:30 which was a couple of days ago and she never called back and then you call and call and they do nothing and they say oh we're sorry we're sorry and now it's been a month and I still have the table unresolved

I placed an order on 3/22 in store for a bedroom dresser set.The sales lady informed us the delivery will be on May 4th, which we were willing to wait for based on shipping timeframes. I called living Spaces customer service to inform them that I no longer needed the nightstand, but to keep the dresser and chest of drawers. It sounded pretty straight forward and understood. I worked at home intentionally on delivery date, and when the drivers arrived, they informed me that they had a nightstand only for delivery! They also informed me that their invoice stated they had to pick up a dresser as well, however the warehouse said the order was cancelled and did not place it on the delivery truck. At no fault of the drivers for the mishap, he called customer service in front of me, and the rep told him that they lost the dresser in the warehouse, and the chest won't be delivered until late June?! I was floored and called customer service, and all they could do was apologize and let me know once they find the item that was misplaced from arrival, they will schedule a delivery. Find the item? How ridiculous! I've gone online to view my order and status, and they have no update with an anticipated date for arrival or any details whatsoever. I've proceeded to wait for my order patiently and now on 5/15 with no bedroom set, I've decided to order from a different company online, and will expect my new set to be delivered in the next 7 days! 7 DAYS! Do not do business with this company, I will also be cancelling my new store card as I refuse to do business with them ever again!

H if there is minuses stars
I bought different stuff with almost $5000 for my new house and my nightmare started with my disable son's daybed when there are getting out from the box to find the bed is completely damaged and my sone should sleep on the couch till end of July. Then the unresponsabl customer care employee called to with very bad attitude. Warning me that the call is recorded and asked me if I want to cancel the order.
Secondly when I opened the dresser to put my stuff I found the one of the drawers is completely damaged from inside by had been fixed with glue and couple of screws.
Today was the most worst day I called to confirm the daybed and the living room to be shocked that the bed will not be delivered before mid or end of july. And after when the delivery truck arrived they start to arrange the livingroom I have been told that small mistake happened as one of the sofa came without legs and I have to accept as is till they bring me the legs after one week or they will take the both sofas back to the wearhouse.
I called the customer service and showed alot of sadness on her voice and asked me to wait 2 minutes to call the supervisor and she kept me on the waiting up to 40 min then she hanged on me.
I called back to talk to a very careless person and when I asked him to solve my problems he said that they will send me $100 voucher.
The conclusion dont buy anything from this bad place unless you are ready for new nightmare.
Go to better and professional places

LIVING SPACES IS THE WORST! I ordered a Cal King bed, and I received an Eastern King bed. Incorrect delivery was on Thursday 12/9. They came again today, 12/13, and they tried to deliver the same incorrect item. I've taken 2 days off to wait for these deliveries, and Living Spaces is doing nothing to help. The delivery person wouldn't even take the bed back that was delivered last Thursday because they have more stops to get ti today! Customer Service is terrible and has done nothing for the inconvenience, and it's upsetting that I can't even get a hold of the person who assisted me at the store (Theresa at San Leandro Living Spaces). I wish the store was closer to me - I would complain in person. But it's a 1.5 hour drive. The only thing being offered is to re-deliver. But its already been an inconvenience to take 2 days off from work. Living Spaces - you need to make this right! If you couldn't take the bed back today because you had more stops, then at least give me my refund so I can buy a mattress that fits the size you keep trying to deliver to me! I am one of those people who takes a very long time to make a large purchase. It took me a year to finally decide buy this bed that I've been wanting. I trusted Living Spaces with my purchase, and you have made it such a terrible buying experience for me. NEVER AGAIN!

I spent my whole Saturday driving over 150 miles to inspect curio cabinets at various Living Spaces stores. I needed two. Found two. Purchased two, scheduled delivery full service. While loading one of the items on the truck for delivery they damaged it to the point that it is unsellable. They can not get another they say. They have two other similar items shipping to them at the end of March 2021 - it is Feb 23,2021 as I write this. When they come in they will NOT hold them, call me so I can come look at them, and if in good shape, BUY THEM FROM THEM! ARE YOU KIDDING ME? You damage an item that the customer has been waiting 6 months to find, then you won't hold another in order for most likely (unless damaged or color doesn't match the base of the cabinet - long story) sell two of the items... That $3K. What is WRONG with these people/Business! They treat customers like crap and do nothing for them when they screw up. All businesses run into issues. It is how you FIX them. Take care of your customers and they will continue to further your success. Treat them like crap and you end up with bad reviews that other potential customers will see and NOT spend their hard earned money with you. Stupid is what the management of Living Spaces is. Customer Service lessons, you can find plenty on the web for free, do you care to drive business and success? THINK Living Spaces, and pull your head out and turn it on!

The shipping company was 2 weeks late even scheduling my delivery. Then they changed the date and moved it out another two weeks. Then when I finally scheduled a date, I had a last-minute conflict (since their delivery window was so big) and I asked them to wave the delivery signature and switch to Outdoor Drop off. Nope. Nope and nope.

I checked back on my email instructions to find this: "If no authorized adult is present during your scheduled delivery window, your delivery may automatically be changed to Outdoor Drop Off by LIVING SPACES (or if LIVING SPACES does not change your delivery to Outdoor Drop Off, you will be charged a delivery fee to reschedule)."

A fee to reschedule after they rescheduled me twice! Are you kidding me?!?! Then I called and they said if I missed the delivery and didn't reschedule they would charge me a restocking fee.

There are way too many furniture shopping options to deal with delays, fees and delivery problems of this sort. Their furniture is not THAT special.

Do not purchase from them online. I ordered a sectional from them on 11/5 because I was assured I would have it before Thanksgiving and that didn't happen. I found out two days before it's "delivery date" that it wasn't available because it was open stock. I told them I really need it at least before Christmas and they basically told me it would ship when it shipped. The order was about a month and half late by the time it finally shipped (12/23), then the shipping company lost the order. The last tracking update was on 12/28 and I emailed Living Spaces on 1/6 since XPO wouldn't tell us anything. After a week they tried to tell us it was a weather related delay (it wasn't) and it took 20 total days (plus 5 emails, 6 calls and hours of my personal time) for them to finally figure out that XPO lost it. XPO is an actual nightmare, our local branch hangs up on people trying to get info, but that's a whole other issue. They tried to automatically order me a new one with no shipping timeline, I told them I needed to speak to a manager first to figure out what our options are, they told me they would call me back today and still no call. Horrible customer service, horrible experience and I give up and cancelled my order. Emails would go days/weeks without being answered and the system online never reflected any concrete updates so I would just have to take their word for it. They say they will escalate the issue but it doesn't happen. I honestly feel they don't care about the online customers, they lack empathy in dealing with customers and they don't care that they lose the sale.

My wife and I went to the store in Fort Worth and choose 2 mattresses and paid for it. They delivered the wrong ones. When we went back to the store, we found out they marked the mattresses we originally wanted with the wrong part number, and that's why we got the wrong mattresses. The problem was when they lied and said the ones we needed were back-ordered so they don't have to match the price since the ones we needed are a little more expensive. I didn't mind if they are more expensive. I went online and found the ones I needed available at the Grandprairie warehouse where they ship all the orders from. I believe they didn't want to match the price but they didn't even tell me it was higher. I found out online it was more than what I paid. The main issue here is not price, It's customer service. If they lie before we buy, how is their service will be when we have warrantee issues or concerns in the future. I guess online reviews speak of their business. I was shocked when I saw the google rating at 1.14. My review is not to make people stop going over there, It's for management to take serious measures toward training employees to have better customer service.

RUN DO NOT WALK AWAY FROM THIS COMPANY. Ordered bedroom set and mattress. Confirmed delivery. No show and no call. I as the customer had to call them. Then had to fight to get the order the next day delivered. Another day wasted waiting on this moron company.
Furniture arrived and delivered. NO mattress. Never told it would be delivered on another day or by another shipper. I had to call again and was told it would be drop shipped---but could not give me the date or time. Told them to arrange for it to be delivered at the end of the month. Was told could not do that. Asked to cancel. No response. Claimed mattress was delivered. NEVER was delivered. Now being told I have to file a claim and deal with the non delivery with the their shipper---and they will not give me the UPS tracking number.
Credit card company notified. And their lame "Thank you for bringing your concerns to our attention, we apologize for the inconvenience this has caused. We will send you a corresponding email from our livingspaces.com email address to further assist you in this matter. Kind Regards," is worthless as I have been dealing via email with them
With ALL these low rankings why is BBB not doing something?
NEVER buy anything form LYING SPACES

I finance a couch and bed totaling around 2,000.00. I bought this furniture in 2020 and have been paying 100.00 a month. Well all of a sudden a promotional fee came on my acct., causing my balance to go from 1,400 to 1,700these people took 300.00 dollars of my payment and told me I missed a promotional. I don't swear but the devil is a liar. Not only are they charging promotional fees but they also are charging interest fees. This company is of the devil and I will never ever purchase anything else from this rip-off place. About time I will be able to payoff this furniture I would have to pay around 12,000 for what it actually cost 2,200.00 I will be paying only what this furniture cost little do this evil company know. Horrible horrible horrible! IF U EVER FINANCE BEWARE OF THE HIDDEN FEES... U WILL NEVER BE ABLE TO PAY THEM OFF WITH THEIR PROMOTIONAL FEES AND INTEREST FEES!