Living Spaces

We ordered 2 chairs. It took 6+ weeks and several phone calls. Delivery day finally and they deliver 1 chair. We call and the person on the other end couldn't grasp it. Delivery 2 umm not our chair. Chair still not here and no one will figure this out. It's been escalated you guessed it no call. The worst customer service ever. Save your time and headache go somewhere else.

We Ordered a sectional that looked decent in the showroom and received the first and second replacement defective with bent frame and a hole in the fabric.we started in February and had to wait 6 weeks before each "special order".we are now spending our weekend looking for a replacement

I purchased a sofa and loveseat at close to $2000. There is only my husband and myself not in our 60s and of normal size. So excessive use is not the reason for the failure. After a year they are sagging to the point of my having to add those saggy sofa support items under the cushions. I made a claim with customer support and the response was this is normal wear and tear. Mind you that they chose this response without sending anyone to asses the furniture. Customer service is a joke based on their dismissal of my complaint with no review of the actual items. Needless to say I will never purchase from them again and will happily share my experience with everyone I know. Claim number was CRM *******.

I bought a couch from here and it broke after six months! I also bought a bed for my kids a paid for them to assemble it and I didn't check their work, it's broken now, and come to find out they didn't screw in half the bed (the reason why it's broken) I have tried to call and get something done about it and can't get anyone to answer or call back or respond to emails.

My opinion about Living Spaces is that I believe they have the worst customer service staff and CEO encountered. They have delivered on 2 occasions from the same order dressers that were defective. They had the audacity to behave like I should want to keep the damage dresser they sent out. When I asked if I could get a similar product they said I would have to pay the difference. The same badly made dresser went up by $100 and they wanted me to pay it. They didn't care that I waited several months to get the dresser. Jema who said she was a Supervisor said she could not take anything off of the new dresser. I would have to consume the cost and new shipping charges. Lewis who I spoke to before Jema was just as bad. This is a company that rips people off. My experience tells me to let consumers know that they should run away from Living Spaces. All the glitter you see in the store decor becomes a nightmare exhibiting cheaply made furniture. This company doesn't care about quality and retention. They care about getting over on consumers.

Beware, i bought new bed and mattress, bed is cracked in less then two months, the matters has a hump in the middle (my claim was just denied for the mattress) they say i kept books under the mattress. Who does that. I did have my life insurance papers on the right side of my mattress that i placed there about a week ago, my bed sat on the floor for over a month, hump was there then. Now i made the hump, WTF. I will never buy from living spaces and advise anyone beware. My bed is broke from the headboard the bottom of the bed. My dressers are all off and cracked. A mess.

I ordered a couch from them. When I received the email confirmation, it was not what I had ordered at all. I called the minute they opened and they said it would be a 25% charge... for something I didn't order! My bank wasn't able to cancel the charges so I pad hundreds of dollars to this sleazy company.
AVOID!

Very bad service. Missed a wardrobe key. Told them to replace it with new lock.i was even ready to pay but they were not willing to get a new lock. Even the wardrobe handles are not good. Every month have to call them for some reason..

If I could I would leave less then one star! The worst customer service ever. We bought Care free plan with this $#*!ty company. And oh boy... it is taking already 4(!) month to get any solution on our claim.
Nobody in living spaces or care free uniters or whatever subcontractor they are hiring dont know a thing.
Just a friendly warning: NEVER BUY FROM LIVING SPACES

Ordered a bedroom suit that was supposed to be in stock and now almost 2 month later still getting the run around about the chest. This was to be delivered on July 2. They told us the chest was delayed until the middle of July, then they told me the end of July, and now they have no idea when it will be in!

Horrible customer service. Delivery company is a joke. Buyer BEWARE. Furniture delivered broken and still missing accent pillows almost a month later.

Customer service is not helpful and very difficult to communicate with. The showroom floor is awesome but the follow through and customer service are horrible. Stick with better known companies.

I bought two special order chairs from Living Spaces. When we were working with the sales person, I told her i didn't need the chairs until Feb. Of 2021, dut to building a new house. She told me not a problem they can hold them for me. Now the chairs are done and they want to ship them to me. I explained my situation and what the sales person told us, but they are not standing behind her obvious mistake. Her being new or lack of training is not my fault, they should stand behind their sales people and do what is right... hold them until Feb. 2021.
Poor customer service! I will never buy from them again.

This place is a DISGRACE. They have lied to me now 4 separate times. Long story short, I bought a $1,000 rug, upon purchase was told it had a 1 year warranty. After 3 months of light use, it starts falling apart. Call after call to the warranty department, the first TWO associates confirm I have a year warranty I should be good. End result? Lying scumbag managers saying nope, there is nothing they can do. Shameless bastards! Rugs to them are "just accessories" at $1,000 price tag mind you and they are realllll sorry. Wont even give me a freaking discount on a replacement! You should avoid living spaces at all costs. I am taking them to small claims court and I have reporter their misinformation and fraud to the better business bureau. Avoid the heartless, ruthless, corrupt company at all costs!

My items were supposed to be delivered today, but they canceled without sending an email as to why. Spoke to person who said I should be understanding after I waited 6hours for delivery that did not show up and waiting to speak to someone after 45 minutes on hold. All I was offered was 25 dollar gift card to a store I would not buy anything else from. I spent over 1600 dollars and delivery fee on couches I have to wait over 3 more weeks to get. I currently have no couches due to moving into a new home living spaces is horrible and the customer service is even worse. How's that for being understanding.

I ordered a chest drawer twice and each time the item was damaged. So, I requested a refund. The representative was unknowledgeable. She set the refund up as a store credit when it was supposed to go back to my original payment method. I've called numerous times and I still cant get this resolved. When I asked for the number to the refunds department, one of the reps blatantly lied and stated that they don't have a number. I've been promised call backs, but no one has EVER called me back. At this point, I will be opening a BBB claim if this isnt resolved in the next 5 business days. I've never experienced such horrible customer service in my life.

I ordered a couch 6/15. The delivery ETA was 6/30. I called 6 times since then and got an excuse every time but was promised a callback from the delivery team with more details in 24-48 hours. I waited 3 days and heard nothing. I called today and now they're saying their ETA is by the end of July! I canceled my order immediately. Don't by from here unless you want to have nowhere to sit at your place.

How ethical is it to delay allowing a return of an item that was purchased with the belief that it was something other than it was due to the signage and what the salesperson said it was? Even if it was perfectly clear what I was buying, I should be able to return it without so much of a headache. Customer Service is horrible. They are making this much more of an ordeal than it needs to be. I will never step foot in Living Spaces again. And now that I see all of the other complaints, I see that it is their M. O.

Do not buy outdoor furniture from living spaces. I bought a outdoor table and chairs. I have had it about 7 to 8 months and the finish is turning white and pealing. I contact LSpaces which has a 1 year warranty and they refused to warranty it because it was outdoors. It's really bad they never even came to look at it. I'm in the furniture business myself and this is just a terrible finish on these items. Complete factory default. I have other outdoor furniture (not from living spaces) that I've had for years and still in better shape than the items from LSpaces. Unhappy customer, done shopping at there stores.

I purchase my sofa 2 yrs ago and have a problem speaking with someone since the day that my sofa arrived. Paying for the CARE protection plan is no more than a laughing joke and a serious waste of time. I will never purchase anything from Living Spaces again in my life! Do yourself a favor and don't set foot in Living Spaces... It's not WORTH IT!

The only time they will be nice to you, is when you pay. Moving forward, they will change their attitude, and you will not get fair service from them.
Bad customer service and awful attitude from the supervisor.
I was charged unfair fees of $300 for a furniture, which wasn't even delivered.

Be aware of cancellation policy or return on orders at Living Spaces. I have purchase the entire living room set and had decided to cancel my order after four days due to furnitures will not fit my living room correct and will be blocking part of my fireplace. It is a connected sectional so I can't change the layout. Unfortunately I have to paid 25% none refundable, cost me around $500. They told me I did signed the terms. I did remember signing paper, but the sale lady didn't explain to me the return policy, if I would know I wouldn't purchase that day until I am for sure. Very sad that I had to paid that much for nothing. I will never go back there again to purchase anything else. Customer services is not of any help either.

After I had to pay another $100 for the bed technician to come out and inspect the mattress. Living Spaces customer service person sent me an email that my mattress is going to be replaced. This customer service person was great and very nice not like the first customer service person that told me I have to live with this bad mattress. I hope the new mattress works out, kind of afraid after my first mattress. I just want to thank the new customer service lady who help me get this resolved. Thank you

One year ago I had exceptional customer service from the Scottsdale, AZ store. A few weeks ago while deciding on a coffee table I want, the service was one of the worst I've experienced from "Cheyenne." She lied about the item being the only one in stock, and was very condescending to my friend and me.