LocalFlavor

I have been a loyal customer for years and have purchased many certificates for Gianfranco Restaurant located in Bedford, NY. I called them directly to see if they would accept them for "take out only orders" during this pandemic and was told "no". I am seriously concerned about dining indoors and this restaurant does not offer outdoor seating. I was not asking for a refund, simply for them to honor my certificates. Most of us are facing financial struggles. During this unprecedented time it's so important to unite as a community and be sensitive and empathetic towards others. I'm terribly disappointed with the feedback received. It's highly unlikely I would recommend this restaurant based on their uncaring response. LocalFlavors SHAME ON YOU for not supporting or defending the needs and concerns of your customers. No one could have predicted this quarantine. When health is concerned, exceptions should clearly be considered. Let this lie on your conscience.

My husband and I love Local Flavor... we've had absolutely no trouble at all redeeming certificates - if a restaurant goes out of business (this has happened twice to us within the past few years), I emailed and had my refund within a week. Can't believe all the negative reviews, but as another writer mentioned, it appears to be worse for merchants. One thing I saw questioned was about someone who lost their certificate and was trying to get ahold of the company - you don't have to! If you lose your certificate, you just go online to your account and reprint it... I've done that many times!

I tried to use Certificate at business and they wouldn't honor it.I called local flavor and they told me basically too bad. So I was out my initial investment.

I purchased vouchers from local flavor and due to indoor dining concerns asked for a site credit for future use. I was told by the rep that they do not consider covid-19 to be a reason for doing such and that I just use or lose the voucher. When I questioned the rep on the company's lack of concern for customer safety, she simply said this is how they conduct their business.

There are many other sites such as Groupon who offer much better flexibility and help. I recommend not using local flavor to save yourself the hassle and loss of money.

The customer service is terrible. I purchased multiple certificates to a place that went out of business right after I bought the certificates. Local flavor refused to give me credits for the certificates and pretty much told me they weren't responsible, even though the certificates were supposed to be valid for 6 months from the date of purchase. Seems commonplace from people I've talked to and reviews I've read. If you're feeling Lucky, buy a lotto ticket. You'll get a better return from that than you will dealing with these people.

Certificates expire because of COVID restrictions or restaurants going out of business. They arrogantly offer NO refunds--or extensions. They blatantly violate the agreement you make with them: to get meals at@1/2 price--virtually saying "No refunds, sucker!"
Do business with them at your peril

The restaurant I bought a gift card for (a christmas present) was obliterated in the terrorist attack in Nashville on christmas day. (the Christmas day bombing). I waited an appropriate amount of time to see if that restaurant could re-open. I requested a refund BEFORE the expiration date and they refused to make any exceptions even despite there being a terrorist attack. The managers exact words: " the bombing has nothing to do with this!"-when asked about making an exception and refunding my money to a restaurant that was bombed... literally bombed! AVOID... if their practices are so pathetic, they just want the money so badly, they could care less about doing the right thing. Many, many emails and still no refund. Disgusting business.

After creating an account, I went to the profile information to add a payment method... I noticed that the password change box has an option to show my current password! So this means that employees from this company and their IT department can read your password as they don't encrypt it so this is very BAD in today's world and just asking for all your passwords to get leaked.

Then the next step I got to the payment page and tried one card "an error occurred try again", I tried a different card and got the same, so looks like they are not secure and broken in the most important part as how to use this if you can't pay!?