business logo of Loft
loft.com
chic, casual, classic, professional womenAge 26-45, 46-60
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About the Business

LOFT is a popular brand known for its stylish and comfortable women's clothing and accessories, offering versatile options for day-to-night wear. With a focus on great customer service, they feature a petite collection, loyalty rewards, and exclusive discounts for teachers, making fashion accessible and affordable for everyone.


loft.com
+1 888-563-8444
USA
Loft is part of Ann, Inc.
Founded in 1998
Clothing item from LoftFashion apparel by LoftMerchandise from Loft clothing lineLoft fashion product

Business Highlights

General

Parent Company: Ann, Inc.
Year Founded: 1998
Target Gender: women

Shipping

Shipping Cost: $8.95
Free Shipping: sometimes
Free Shipping Detail: for orders over $99

Returns

Return Policy: not free
Return Instructions: items must be in original condition
Return Cost: shipping fee

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: chic, casual, classic, professional
Body Fit: regular
Available Sizes: Women's (2XS, XS, S, M, L, XL, XXL)

Customer Service

Support Channels: chat, phone, text
Support Phone: +1 888-563-8444

Payment Options

Payment Methods: card payments, Apple Pay, PayPal, financing
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback, Rakuten, Mr. Rebates

How would you rate Loft?
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Reviews Summary

Loft has a rating of 1.4 stars from 185 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Loft most frequently mention customer service, return policy and credit card. Loft ranks 1913th among Women's Clothing sites.

service
41
value
36
shipping
31
returns
29
quality
33
Virginia
1 review
3 helpful votes
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Beware of unauthorized billing re: Ann Taylor / LOFT store card! A company called "Account Assure" has been billing me for over 4 years in small amounts monthly ranging anywhere from $0.10 - $26.00. I never caught it, as I've had this store card for years and never had anything shady like this happen to me ever. LOFT claims I signed up for it, but I never did. I filed a complaint with BBB, results still pending. This is an outrage and I implore you all to carefully review your monthly transactions re: store credit cards, as the company is closely associated with Victoria Secret, Loft, Ann Taylor, and many others. I canceled my Ann Taylor LOFT store card after 20 years of being a loyal customer. They were complicit in this scam and are the AT customer rep knew all about it and gave me the Account Assure phone #. The amounts AA billed me would vary every month, which is why I never caught it. This "Account Assure" is supposedly a protection service plan which covers your credit card bill if you die. They are supposed to bill you for $1.29/ for every $100 you owe on your card. HOWEVER, THE MOST I'VE EVER OWED IN ANY GIVEN MONTH WAS $800, YET THEY BILLED ME OVER $26+ THAT MONTH! This company is a total scam, never sent me any emails or mailed me any paperwork re: enrollment. The Better Business Bureau has them listed a D+ company rating & there are thousands upon thousands of complaints. Please protect yourself and report them on BBB. Whatever store they are associated with obviously gets a kickback, so don't expect them to help you. See my pics / attachments to see what they've been doing to me for the last 4+ years. I have many store credit cards that I've had for decades each, I never imagined one of them would scam their customers like this. Check your transaction statements and beware when signing up for any store credit cards.

Date of experience: February 21, 2023
Clara R.
Oregon
514 reviews
611 helpful votes
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For fit woman
September 25, 2018

Not much for plus size hahha typicall but lovely and appropriate clothing for fit people i gueas i lke the styles and the jewlery is quite nice too

Date of experience: September 24, 2018
Florida
1 review
0 helpful votes
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Estafa
June 14, 2023

Hice una compra en la tienda para que me mandaran el vestido a mi casa y nunca llego. Fui a la tienda para hacer una reclamación y me dijeron que iban a investigar y en tres días me mandaban un correo electrónico para decirme si me mandaban el vestido o me devolvían el dinero y tampoco hicieron nada. Son unos mentirosos y estafadores. No compro mas en esa tienda

Date of experience: June 14, 2023