UPS lost my package and said that they delivered it. I spent over an hour trying to get hold of a human only to be told by an automated voice to call the shipper. I then called Loft only to be put on hold for another hour. Once I got a hold of the Customer Service Agent. She told me that she could charge my card a second time and ship the dress while her Order Fulfillment Team investigated my claim. I told her "No." I explained that Loft selected their own carrier and that this issue was between then and that I should not be left footing the bill in the meantime. I told her to forget about my purchase and just refund my money right then and there. She then placed me on hold for an extremely long time and came back on and explained that her Supervisor authorized a zero bill replacement which I have to wait another week for. Though the Agent was nice enough, this company acted as if I should be appreciative that they replaced a lost shipment at no cost. I've got news for them... that's industry standard. I am absolutely disgusted and once I receive my dress, will never shop at Loft again. They've got too much competition at way more reasonable prices.

I placed an order and when I got the confirmation, I noticed some items I thought I removed. So, I used their Chat and then called only to find their customer service is awful- They will interrupt you, try to change the subject and confuse you and refuse to resolve the issue. I tried to resolve the issue less than 30 minutes of placing my first (and LAST) order, even speaking with a supervisor (or at least so I was told) and was unable to. Basically, they told me I am stuck with it and would have to pay to return any incorrect items and reorder whatever I would like, again. OK, then, not being a thirsty individual, I will pay for this and pay it off and since you treat me like this on my first order. There wont be any others and as I told you, I hold at least 9 commentity bank cards for shopping and you can Kiss My Arse!

I am a huge fan of loft, especially their curvy jeans. My recent experience trying to order and return with them has been beyond unacceptable.

Keep in mind, in a day and age where online shopping is the norm, and so many other retailers (US and international) offer shipping arrangements, WHY would a Canadian customer be ok with spending FIFTY DOLLARS to return items to the US? For contrast, Mango in Spain offers free shipping. Other retailers (express) allow you to use your own mode of shipping (so ground can cost around $20 it will just take longer). The worst part is- I wanted to exchange for a different size of jeans and this would mean not only a $50 return fee (on a $200 order), but I would have to pay for shipping for the new size. Nope. And no assistance from customer service with discount codes or waiving fees etc. Also, Canadian customers don't have a 1800 number to call so trying to discuss this with their customer service line cost me over $20 in long-distance charges! Customer lost for sure. Don't waste your time and support this retailer.

I stayed at the Aloft in West Little Rock on Oct 31,2021 and when I arrived, the front Desk Wynter S. Miller was very professional, Friendly, Polite, knowledgeable about the hotel amenities and willing to go above her call of duties to make sure my first time staying at The Aloft Hotel was a great experience, but unfortunately my father had to be taken to the hospital and I wasn't able to stay, but Ms Wynter made me feel great by showing concern and understanding. I will return and stay at the aloft because of the friendly family atmosphere. Thanks Ms Wynter S. Miller

Your sizing is inaccurate, your products cheaply made and let's discuss that return policy SHALL WE. DO NOT try to exchange items@ Loft.com. The policy is not clear but let me lay it out for you. There is NO exchange policy. YOU MUST return your items, wait for them to credit your account back and THEN TRY to repurchase items. It is literally the ABSOLUTE most ridiculous policy of 2018. Oh yes and their customer service department ABSOLUTELY SUCKS.

While I love their clothes, dealing with their customer service or using their website is the WORST experience ever. RUDE humans. Clunky and inefficient website. Wait time is LUDICRIS. When you finally get through and are IMMEDIATELY disconnected because the human on the other end doesn't know how to "ANSWER" a call... absolutely ridiculous. There are too many other options of GOOD clothes than to deal with a company who treats their customers the way this one does! I will not be surprised if I receive an email that everything is SOLD OUT given the amount of time it took to get the order placed with a HUMAN after the website would not work!

When I applied it was normal. HOWEVER not only did the assistant manager make rude comments such as assuming I'd wear crop tops( mind you I was not showing anything whatsoever and dressed appropriately), she commented that I had to dye my hair a natural color. Um, they say online that they allow whatever style as long as it is not inappropriate. She not only made rude suggestions, she didn't even read my resume on my work experience and the tasks I had to overcome. She assumed that I, a 19 year old with black and colored hair, didn't know how to clean, manage or communicate. I had to manage a very high volume store with 3 registers by myself, while assisting customers, ringing them up, stocking shelves, cleaning an front faceing, not including changing price tags and 0 counting stock. Even though I included everything I had overcome she judged me, didn't communicate, and made rude unprofessional comments. I do not suggest working at the Katy mills mall in TX. The associates name was Betty. I am highly disappointed in the unprofessional manner and confused as to why she lied. Also I had to reach out to see if she re sent the task because I was not receiving it, she never answered or got back to me. She violated my personal privacy of how I looked. I understand if it was busy, however she could give at least 1 min to reach out.

I shop a lot at loft, usually I go to outlet or the north ridge mall. This time I was close by Glendale galleria and I stop by the store to return the shirt which was a little big. The manager Amaromi provided me the worst customer service. I ask for a manager at first and then she said she is the manager. She said she can't return my item and she didn't even offer me any store credit or exchange. If a manager cannot help or resolve the issue, how come she works there as a manager. And started to argue with me, how hard is to return something. At the end when I ask her for any offer she just exchanged my item and I had to pay $6 more. BASICALLY SHE FORCED ME TO BUT SOMETHING. Please follow up my review. Thank you.

I cannot believe the very poor quality of the jeans! The return policy is even worse! 69.99 down the drain. The pictures below show a patch inside out!

I placed an order through loft.com on 10/3/16. I received a shipped order notification on 10/5/16. When I went to check the status today, 10/17/16, I noticed that the package had been wrongfully returned to sender. Having previously received an item from the same order (there was a split shipment), I know that my address information was correct. I contacted loft.com through chat and was advised to contact FedEx even though Surepost / USPS was involved. At no point during the conversation did the representative offer to contact the shipper on my account. I was then advised to contact loft by phone to reorder, which means that they will charge my credit card again and credit me once the original package is returned. I find all of this to be terribly inconvenient and aggravating. I receive little apology and sub pare service to a problem I did not create. Buyer beware, if something goes awry with your order do not expect loft.com to step up and provide even mediocre level service. Disheartened and will not return.

Their system was not calculating the discount correctly at the checkout and so I ended up calling and chatting with 4 different people in last 2 days who were highly inexperienced. First call was about 2 hours, chatting was about 2.5 hours, 3rd chat was totally waste and 4th one got me so frustrated. I didn't wanted to be mean and they were mostly old ladies and was trying to be cooperative but this is just horrible. All 4 had problems placing order. They kept getting credit card error and used 2 different cards but came up with same result. They have no clue how to proceed. Very inexperienced. So I asked if they could apply the discount and save it in my cart because they were unable to place order even after hours of retires. None of the could do it and they had no clue about it. I said I want to cancel this order and the last last insisted someone will call you and no one called me. I emptied my cart and will cancel my credit card as well. Horrible just horrible experience. Negative rating from me. Can you train some good people to do business?

I placed several orders online for Christmas gifts between November 25 and December 19,2020. I always check out as a guest since I do not like retailers to have my credit card on file. I am missing entire orders and parts of multiple orders that were placed back in November and early December from two email addresses that I use often. My issue: I'm attempting to track the orders; however, since I was not emailed a receipt or confirmation of my order, I do not have an order number. I have called and waited in order to communicate with a customer service representative. I have also texted for "faster service" as was recommended by the Loft voicemail. After days of no response, I texted again. I still do not have a text response. There does not seem to be a way to communicate with a human or get a list of my order numbers so that they can be tracked. At this point, there may be more missing than I can even remember. No more online orders with Loft. Loft has made this very difficult which I believe is built into their business model. I'll be writing again to update you about the resolution to this problem as well as if the problem is not resolved.

I set my automatic payment to pay the balance in full. Only the minimum amount was taken out by Comenity. I realized this a few days after the due date, took a screenshot of the setting and sent a message asking to make sure there won't be any finance charges and to have the entire amount taken out. I did not hear from anyone after several days, so I paid the balance myself, turned off auto pay and asked to make sure no interest was charged. I got a reply that the interest is charged and I owe it because my entire balance was paid after the due date. This was not my error. I called and asked a representative to remove the erroneous charges and she said there is no way to prove I set up my account to pay the balance in full. Also, my card shows as locked online, but the card is not locked. I attempted to make a payment today to pay off the finance charge and I get an error saying I have to call a number. This is all extremely disappointing and I will not be using this card anymore due to the obvious mismanagement.

I remember 20 years ago almost all of my wardrobe was from Ann Taylor or Loft. I loved their clothes because they were quality and just easy style. But their quality has gotten so poor over the years, their color choices weird and it's always a hit and miss when you walk into the store - sometimes you might see several things that are cute and other times you just wonder who on earth would buy this stuff? I went from spending $thousands a year to rarely buying from them. Recently they had a great sale and I needed to get some gifts for the holidays so I found a couple staples that are pretty consistent - basic sweater and jeans, and nearly 3 weeks later they still haven't arrived. I know this time of year is busy, but every other company I have purchased items from (even sheets from Australia) arrived in less than a week. In fact, it took Loft almost 2 weeks just to process it. I kept checking back hoping to see they shipped and it was just stuck in a "processing" state for almost 2 weeks. There just isn't any explanation. I think we can stop blaming everything on Covid since every other company has managed to fulfill their orders in a timely fashion - it just seems like their quality, their overall brand is just a big let down and frustration at this point. Your customers shouldn't have anxiety about whether items are going to arrive on time or at all. Close down or do better already.

Placed two online orders on May 26. Orders were delivered in different parts. 2nd part of my 2nd order was supposed to be shipped on June 23. Once I track it all I get is that information will be available once the package arrives to the carrier. I have called customer service numerous times and being on hold per hours without answering. I have sent different online inquiries about the status of my order. I called again and finally got someone on the phone over an hour waiting. The lady said that she will send a support ticket and they would get back to by email. I got two emails asking for my order#, name, phone#, for further investigation. I still haven't heard anything else and still have not received my full order since May 26th. What a bad experience as a new online customer. I've bought from many other stores such Banana Republic, Macy's, Gap and they are all really good at timely delivery and good customer service. Without a doubt, this is the first and last time I buy from Loft. If you want to avoid headaches, I do not recommend any online shopping with this store.

I have never been treated as badly as I have by the loft. They have 0 customer respect. I have paid my accounts in full since I have had a credit card with them. I noticed on my latest credit card statements I have been receiving continuous late fees on top of late fees with 0 spending. Apparently one of my payments was a day late and I did not know they charged a fee, then I stopped spending due to the pandemic so I didn't think I even had a bill to check. Only to find out every month they charge me an additional 25 dollars. After 15 years of being a loyal Loft customer, I figured I would get some support or answers by calling. I was insulted by 3 representatives who told me that " I should know I have to pay for things I buy." Which I have and always have, these were for fees based on no purchases. When I asked to speak to a manager, she told me she would only send me to a manager if I guaranteed I would not cancel my account. DO NOT OPEN AN ACCOUNT IT WILL ONLY COST YOU MONEY.

I've never had an issue with returns or otherwise.

LOFT is the only brand that I've found that fit perfectly regardless of the piece of clothing. As far as returns online, I've made sure to note which items were "final sale" i. E. no returns, make sure you know you'll like the piece/they fit.

When I went shopping in-store, they didn't have what I wanted in stock so we ordered it online, with the same deals as well as free shipping to my home.
Plus, when you order online, they come in a "give back box" package that you can donate your gently used clothing and recycle the package --just print out the packing slip! (I'm an advocate of recycling and thrift shopping... I wish that loft had their own thrift store -- although they have timeless pieces, so it's understandable why they don't;-))

My first online purchase, I made a mistake in choosing my promo codes (first time buyer vs. typing in the code). I emailed them and withing 2 days they credited me for the difference

**no I wasn't paid to make this review -- I just received an order that I made a few days ago... christmas in August!**