So I like the store, and the sales are pretty good but ordering online is a PAIN. You can't cancel the order and/or edit anything - including the shipping address. If there is an error, you're given a reference number to declare it as a lost package and then they back track it or figure it out from there. Otherwise you have to pay MORE once you get a shipping number from the shipping company to actually change things. Horrifying practice and such a HUGE headache.

You can see an item you want, add it to your cart, continue shopping but then the item is missing from your cart at checkout because in the 10 minutes you were on site in total you receive a message that you need to check out that second or lose an item because someone else wants it. Sure you could do that if only ordering one item but if not you can rack up some shipping changes per item instead of having a total of one order. Very Tacky, plus you receive offer code over offer code but they never honor them

I had a reward from using their credit card and when I went to use it, I realized it had expired a few days prior. My experience with other stores such as Banana Republic and Pottery Barn has been that they would re-issue the rewards with a new expiration date. I had contacted Loft's customer service and to my dismay, they refused to re-issue my rewards. The entire reason I signed up for their credit card was so that I could use rewards, so when they refused to re-issue it, days after it expired, I was left very frustrated. While I love the Loft brand, I'm afraid this has put an end to my shopping there. Very poor customer service.

Extremely unhappy. I oredered 3 sweaters. Received 5 so far and they keep charging me. I called and tried to speak with a supervisor and was told someone would look into this mess and call me back. Still waiting. So far I have been charged for 7 sweaters. Think before you order from this company. I will never deal with them again.

The return policy after 30 days (but before 90) is that you get back whatever they would sell the item for now. So if the whole store has a huge sale, you aren't going to get much no matter what you paid for the items. The best part is, when you return the items online they tell you that you will get the full amount back so you don't even have all the information before deciding whether you want to return the items based on what they will actually give you. I would probably have kept everything and sold it online or even donated it instead of giving it back to that company. I won't purchase here again.

Why can't i see any of my past orders. I literally cannot see the order of a delivery that just came today. It says you have no orders even though i see have orders pending. Just awful. This happened the last time i ordered too. And when i called apparently customer service could see it but i could not. I will no longer be ordering online. Plus i don't receive a purchase confirmation in my email. So if you don't take a picture of your purchase at the time of purchase... you get nothing in the same or text to say delivery on its way or anything. Oh and after i receive some delivery, i typed in the order number that came with my delivery of course nothing could be found.

I placed an order on May 23. The site auto-filled the wrong shipping address... despite me clicking that billing and shipping addresses were the same. Imagine that... they got the billing address correct. I called, texted, etc. No one got back to me. Finally, two days later I got through to someone. She told me there was no way they could change the address? WHY? That makes no sense. The order hadn't shipped, in fact, it didn't ship until June 20. The order headed to the wrong address and then back to the loft where they processed a return for 3 of the 4 items? Where is the 4th item? No one can answer my questions and they frankly don't care about their customer service.

I ordered 3 tops from Loft. The first top came and it was fine. The second package came with some sort of fuel spilled all over it. It smelled terrible so I didn't accept it and it was sent back. I then called Loft and explained the problem. I asked that they send out another package. They refused unless I paid for the new items. At no time was there an apology for my inconvenience, rather the customer service rep was rude and impatient when I asked why I'd have to pay for the new package. She actually hung up on me. I wish I had stayed on the line to give my feedback (I forgot and hung up). I'll never order from them again.

I will only write facts from my experience:
1. I ordered a sweater, which had many negative reviews, but because of the sale price, I bought it.
2. I looked the sweater up on Poshmark (used clothing website)--it was a completely different color! (brand new with tags)
3. I tried to cancel my order 30 minutes after I placed it, before LOFT even processed the order.
4. The customer service agent said I couldn't cancel an order after placing it, but returns are free.
5. MORE THAN ONE MONTH LATER, LOFT has charged my credit card and the sweater hasn't been shipped.
6. I tried calling, live chatting, emailing multiple times -- no response.
7. I waited on the phone, text, and chatline for over an hour. I contacted BBB.com. Still hasn't been resolved.

I was in the Kierland Commons store today. I was planning on buying some gifts. There were two girls working on merchandising new product. Another girl behind the counter packing stuff. Not one of them said Hi or asked me if they could help me. I stayed about 5 minutes. It was like I was invisible. I walked at
Round most of the store and left because, even as I walked out slowly not a one of them said a word tome. Very dissatisfied with the service. If The customers aren't your priority you will continue to lose business.

Should have read their review ratings before I ordered online from their website - turns out I'm not the first person to get an error on their first order and place a duplicate order only to find out that the first order actually did go through and you cannot cancel either order. I tried canceling one of the orders within 30 minutes of placing the orders when I found out that the original order actually went through only to be told they cannot cancel either order. So I will be charged for two separate shipping charges of $8.95 each because of their website error plus I will have to go to the hassle of going to the store and returning one of them.
So buyer beware do not place a duplicate order on this website chances are your first order will have gone through.

…. Ruin your credit! They don't process the returns properly even after you provide proof of the return being delivered, and then they charge you late fees upon late fees fraudulently, they are totally into predatory lending, and nobody speaks English, and they're all out of the country. Do yourself a huge favor. Don't do business with the loft and especially stay away from Comenity bank or Bread financial or whatever bogus name they're using now. Don't shop at stores that use Comenity bank! Keep credit in the USA with places like Nordstrom and Von Maur.

If something fits and you don't need to return it, consider yourself lucky. I've been trying to return an item to them for the past 3 weeks. It's been a nightmare. I'm still waiting to get a return label to send the item back. They do not answer their phone. You can only send texts, and the automated replys never address the problem, only that they're "so happy to help!", and that they have sent the return label to my email address. I will never order from them again!

Way to lose a longtime customer LOFT! Paid my ENTIRE bill a day early in July. You bill me a freaking $1/month after for what you call a trailing interest fee on my previous balance that I had PAID OFF! How does it make sense to bill me for interest on an amount I pay off not only on time, but a day early?
Supervisor wouldn't budge. Very sneaky way to conduct business. Lost a customer over $15.
Said they would waive the $15 "if you stay with us and don't cancel your account". What a load of BS...

How is this store even in the business? Horrible clothes, worst than old outdated consignment shops. I have a $200 gift certificate and have been on this site for 2nd time now and NOT a thing is appealing to me. Worst clothes that are overpriced. I may not even wear these clothes if they are for free. Disappointed shopper.