I advise anyone considering placing an order with this company not to. They have lied to me about my order, they deceive and potentially I doubt I'll get my order. I am going to see my solicitor on Monday as I'm not waiting for Look Fantastic to sort this out anytime soon.
Ordered products a year ago, never recieved. Wrote to them countless times. Each time I was told asia is far away so it will take more time. Finally was told to submit a non receipt form online, the website doesn't work. It's bordering on cheating really. Please look for alternative webshops where service matters and you actually get what you pay for.
My first order for Keraste Densifique went well. Items delivered within promised timeframe of about 20 days. Ordered on 26 Dec. Item reached me in Singapore on 10 Jan.
They did honour their 10% discount. But the free gift of a small bottle of Keraste Shampoo was not enclosed.
Now that I've read so many alarming reviews from this site, I am very concerned. Thanks for sharing your warning!
I had ordered on 20th December and havnt received it till now... its more than two months... they dont even send a mail telling that the item has been dispatched, on messaging them you will just get a reply that one needs to wait for a month before any action can be taken as deliveries are often delayed. It surely needs a legal action. Would never recommend anyone to buy from this company.
Look Fantastic have shockingly poor customer services. I can't be sure but I think this site is a scam, I don't think they're real. I just don't think any proper site could survive giving how poor they are at doing their job... I have used them twice (like an eejit). Both times were a massive fail. My first order was a few years ago so I assumed if they had survived this long they wouldn't be a fake site, but my second was an even bigger disaster than my first. Trust me, I've learned my lesson now. I'm annoyed with myself that I didnt check out online reviews before ordering, then I would have seen what bad feedback they get
Terrible terrible terrible company and customer service. I ordered hair products on July 9. I contacted them 3 weeks later because it had not arrived but they said they can't open an "enquiry" until 30 days have passed. I contacted them after 30 days and requested a refund because my order clearly was lost or something and they said they would do that. I have not gotten my refund. It's now Aug 31 and I have contacted them 7 times already and each time they have an excuse for why my refund did it go through. First time they claimed my credit card rejected the refund ( ya right. That's impossible), the second time they claimed that they refunded my PayPal account ( they did not), and now they are telling me it's been refunded to my " payment portal". Whatever that means. These people are crooks. It's a scam. Do not buy from them.
I am still waiting for my order.
The customer service and the shipping company are blaming each other for the delay ( I sent the shipping Co email to the customer service).
Very frustrating experience, having a customer service "sorry to hear that" is far from enough.
Website not appropriate for urgent needs, estimated delivery date not accurate.
After more than a week in a 24h delayed status (!), They refused to refund my - obviously lost - parcel until I receive and return it. Very good strategy to never refund the customer!
Worst experience ever, stay away from Look(not)fantastic!
I wanted to try this company to buy beauty items online and I can't buy current. Unfortunately the whole shipping process was very convoluted and annoying. The product weren't shipped when they were supposed to and now they never arrived and was shipped back because my order (that was split in two parts) was labelled incorrectly. Really frustrating, I hope I can get a refund.
I placed an order on February 8th. I received only part of the order. When I made SO MANY inquiries I was told there was a problem and it would be dispatched shortly. I was told this every time. It is March 21 and I finally cancelled the order. I really wonder if they will refund my money which is why I didn't cancel it sooner. Do not trust this company.
A word to the wise... I am so grateful that my bank denied payment to this bogus company which has a fraudulent status with visa. Next time I will research a company before submitting payment. Good luck to all.
Overview
Look Fantastic has a rating of 1.4 stars from 630 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Look Fantastic most frequently mention customer service, next day and credit card. Look Fantastic ranks 1082nd among Skin Care sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members