Look Fantastic

The two items that l have received have issue.
1)Olaplex -without stating the expiry date.
2)Bioffect serum ( with expiry date 21 Sept) l have to finish up within 2months for $200 plus of item. They stated in their policy that we can return it within 14days. I paid under PayPal, but Look fantastic refused to respond when l raise a dispute there. I managed to get into the chat with this customer service, Ciaca on the 15/7/21, l was told to snap shot images of evidences relating my purchase, after she verified with me of my personal information relating to my purchase. She assured me that there will be someone responding to me in my email, once l submitted my evidences. But, it did not happen the way she had described to me. I went to the message again on the next day 16/7/21, and Jordan was in that chat line with me, he told me my home address did not match. He reminded me of the very first encounter with the previous customer service from Look Fantastic before Ciaca, it was on different day. Well, l finally realised that they were all liers. I will not waste my time interacting with them. They are there to cheat, this kind of Company cannot go far. This kind of Company can only cheat once. I should have come to this feedback page before placing my order. I doubt they will do a refund if l were to send back to the Company, why must l waste the shipping fees? They deserve zero star from me, but l am requested to rate it. They far from this Company, and don't let them scam u.

I have to admit my order arrived quickly and the products were excellent for a beauty box. I didn't think I would have any issues as I canceled the monthly subscription as soon as the box was desptached the next day by the 23rd of the month.

I received an email a week later saying my June box was on its way. I hadn't ordered it, nor did it show up on my account as an order. I contacted LF via all mediums and, yes 100+ people can't be wrong. No response for a day despite writing negative tweets, and FB messages. I then got a reply to say I had subscribed and I had to see out my term (a month which I had) clearly an incapable being who can't read, and unprofessional as it took so long to reply.

I can only deduce they have so many complaints they can't handle them. My situation is ongoing, but as a beauty blogger, they are going to get the worst review ever if they don't resolve this. I'll probably like the box, but it's the principle, that I didn't order it and followed their guidelines. Also the customer service girl should have known I was within my 14 day cooling off period, and by cancelling I was exercising my right to cancel. This was ignored or the girl didn't understand it.

Yes, these reviews are real. The customer service is bad, and is long winded. If they don't resolve things I will just keep writing bad reviews and post them on my site and social media.

Do NOT buy from LOOKFANTASTIC. Terrible customer service and when I received an empty box, trying a refund now is ridiculous. Delay tactics have been giving me the runaround. This company is a SCAM.