Look Fantastic

Yet Again Look Fantastic Fail to deliver... 3 yrs in a Row.!

I put the first experience as a one off... 2nd time more drivel about can't get couriers to deliver as its after black friday... RUBBISH... other companies manage without fail.
I vowed I'd not use them again.
However as I'm buying a birthday gift for a friend I needed to get these products, so thought I'd give a last ditch attempt for Look Fantastic to prove themselves as a reputable company and deliver on their promise... FAILED AGAIN.

Products in stock usually dispatched within 24hrs delivery within 3 days...
FALSE INFORMATION!

3 days later still not dispatched no idea when it will be... no idea when it'll arrive, is the response from customer service...

AVOID THIS COMPANY AT ALL COSTS...

Especially if you're ordering a gift for someone...
YOU WILL BE LET DOWN... GUARANTEED!

One of the worst online companies I've ever had the displeasure dealing with...

My account will be closed, as I'd rather spend my money elsewhere.

So this amazing company in the end is such a horrible people. I live in tenerife and made a subscription on a Beaty Box. I had a problem with the Taxes here which they were asking me to pay 17 euros for the delivery. But maybe it is not lookfantastic problem BUT the delivery was written FREE, so i assume they have to check it before writing that it is FREE.
After i texted them everything, asking for understanding and saying that i want to cancel the subscription because of unexpected tax. They didnt want to CANCEL, they didnt want to change the adress of delivery. Than later they said that they will REFUND the money whenever boxes are back to them. In the end the were for approx a month or more saying that they didnt deliver anything. And than i knew from the post offices here, that the boxes were sent to them long time ago nd delivered. And even one of the boxes they refused to get back. After i wrote to them everything in details. They said to me, that they r working with the 40 days refund policy, about which i never heard before.

I shop online all the time and this has been the worst experience so far! I ordered three products back in April and didn't receive my order at all, it was returned to the sender. Since then I have been in contact with the customer service, asking whether they have received the package back. I keep getting the same copy-paste "Sorry for the inconvenience" message. I got in touch with German delivery service which informed me that my package was handed over to their delivery service on 15th of May! From then I cannot track the package on my own and the customer service is apparently to lazy to phone the delivery service and inquire where the package is! If they havent't received it back in more than 3 months, then it apparently got lost somewhere, which is again not my fault. I keep asking for a refund, because I spent 135 euros! And I keep getting the same copy-paste answers all time. None of my questions have been answered and no solution proposed. In short, WORST CUSTOMER SERVICE EVER / COMPLETE NIGHTMARE / NEVER AGAIN!

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There's absolutely no reason you'd want to shop here. They're unresponsive, irresponsible and unhelpful.