LoopNet

Signed up for Loopnet using a corporate card that had a lot of advertising on it. Listing was ineffective so after a number of months I cancelled. Two months later I got a call on the listing so I realized it did not cancel, I cancelled again on the site, followed by a phone call and an email. This time the listing came down but they kept charging my corporate card, which is mixed with lots of other similar advertising (i.e., for almost another year before I caught it. I know, I should have caught it but when I called them they said that I sent my cancellation to an automated email account that they don't monitor and there was nothing they could do to help. If you would like to join in a class action lawsuit against Loopnet/Costar, it's clear from this review board that they do this frequently and intentionally. Please reach out at *******@sportlabinc.com if interested.

Loopnet and Costar are the worst organizations ever. When someone joins them, he/she cannot cancel their bad service no matter how many times one attempts. I have tried through many emails and conversations to cancel their lousy service, but they ignore my requests and keep on billing me. When they will attempt to ruin my credit, I shall have them sued. Take my advice and DO NOT join them or cancel your subscription at your first chance. Good Luck.

I promoted a commercial listing on Loopnet on June 1 and sold it via my local MLS in 21 days and it closed a month later. I obtained a few leads from Loopnet were not qualified buyers. Loopnet is now stealing my money: I signed up with loop net for only a 3 Months of Marketing as this was the shortest period offered. The customer service person said I would not be billed after my 3 month period. They have now billed me for 5 months and after my complaints my service is cancelled effective Dec 1,2021 meaning they plan to steal 4 additional months of payments from me. I would avoid this sites the results are poor and they are dishonest. Horrible outfit. Terry Sullivan, Broker RE/MAX

Will never use again. After looking for some commercial properties, loopnet blocked my account.
"You have exceeded the amount of activity allowed by LoopNet and are temporarily blocked".
It has been like that for over a month.

NOT worth the headache and people inquiring about chess clubs and churches in class A space. Every step is so difficult. And wrong. Beware auto-renewal, which is not in your contract, but they can do without a signature. We are struggling with this right now after we had so much trouble years ago - when they removed our listings while we continued to pay. Customer service was just telling you to find other people.

I had no idea that the site requires you to update it every 75 days. When that 75 days is reached, they consider your listing "inactive." "Inactive" means no one will see it when searching for listings. It doesn't mean they will quit charging you. Now I understand why I have had NO activity or inquiries for over 15 months, while they continued to "auto-renew" my "listing" without listing it. DON'T use this service unless you are a real estate professional who plans to monitor it and your account every day.

Tried to get a ad on April 15,2022 and site was having difficulties and it timed out. Thought nothing of it. Come to find out they had been drafting on my account for 5 months and I never placed an add or got any email verification that I purchased anything. Checked to find they have been taking money. I called in spoke with a gentleman and he told me that he would refund me and cancel. I said cancel I never signed up for anything. I said can you send me proof of that and he said he would send it over right away. I haven't received anything. These people will suck your money out of your account weather you do business with them or not. Businesses and their employees use to have pride theres none anymore.

Buyer Beware! I signed up to lease a small space. I cancelled the listing on Oct 8th and yet was billed another 118 today ( Nov 2). I called them to complain and all she kept saying was that It "auto renews" quarterly and if you miss the first day of the next quarter ( which as Sept 1), you are automatically committed to the next 3 months even if you cancel on Sept 2. This is the most ridiculous scam I have ever seen.

Paying for 2 months even though my listing is no longer there and even their service is no longer needed. Absolute joke!

Don't do it! Go elsewhere!

I have paid Loopnet over $3000 and never got any benefit from the service! I signed up for a 3 month subscription that auto renewed every quarter for over 2 years with a monthly charge to my credit card of $104. I called and cancelled before it auto renewed a 3rd time and they said it would be taking care of, but they kept charging the card. Every company I have ever set up an Auto renewal with will send out a monthly receipt or notify you in some way that the 3 month contract is renewing. It seems that their plan is for businesses to not notice the recurring charge. Really unfortunate that companies will do this. Be sure to document every discussion and get email confirmations for any changes made over the phone.

I neglected to cancel my contract in writing prior to the 60 day required time frame and now they are demanding payment for another year. Did I mention that I got NO RESULTS from the first year? This is a scam. Who needs to force people into a working relationship? PS Can I select less than one star as a rating?

I subscribed to LoopNet and used their services for approximately a year, I sold all listings and did not plan on using them any longer. However LoopNet renewed my policy for an additional year without my consent and will not cancel my plan, they have continued to charge me the past 3 months and will do so until Jan 21,2023. My original subscription was only for ONE YEAR. Very dissatisfied with their shady business tactics.

BUYER BEWARE! Loopnet-Costar is using heavy-handed tactics to bill their customers long after their contract expires. I paid for a year (2020) and informed the company in writing and by phone that I would not be renewing in 2021. They continued to bill and harass me for more money. I turned the case over to the Attorney General's Office of Florida. Save yourself some headaches and advertise with another company. There is plenty of competition in this space that charges month-to-month and treats their client base respectfully, so there is no need to lock yourself into an annual contract only to be harassed once it expires.

They have very friendly sales staff, that make you feel comfortable. But don't be fooled. They don't give a S&*! About you or your business. When you go to cancel your contract they will say that you have to give them more time to cancel and you are committed for another year. I called long before my year was up (4 months prior) and asked about canceling. They never once said anything about needing to send emails, texts, faxes, phone calls. And this is not libel because it really happened to me.

Really the best website of it's kind right now. The site is easy to navigate and the mapping feature is very helpful when we're trying to zero in on very specific area. The full access is a little pricey at $90 a month

Read the fine print! Tried to sign up for a single $200 listing. Accidentally signed up for the Quarterly Plan at $190/month. Tried to cancel when I realized they started billing for a second quarter -- no joy. Once that second quarter starts, you can only cancel at the end.

Tried to call to get a refund. Again, no joy. No attempt to keep me happy. So now I have to pay for 6 months at $190/month rather than what I tried to do - a single month listing. The space rented 5 months ago! Stay away!

Been using them about 3 months to help me get exposure on a commercial tract. I have gotten a wealth of data about the lookers that appears genuine and some nation wide inquiries but my price is admittedly pricey at this point but not their fault. Pricing of Loopnet is not objectionable to me at this point. Only complaint is that they stay in too close contact maybe. May be appropriate for others though…HMT TN

No measurable results after 90 days. Salespeople talk a good line, but the product certainly did not work as we expected. After 90 days and almost $400.00, we generated approximately 0 leads and 14 prospects. What's worse, when we downgraded our service, the prospects we paid for were no longer accessible in the CRM. We were told the only way to see the prospects we already paid for was to spend another useless $300 to $400.00.

They increased their rates by a whopping $50 per silver slot after my one-year term, which was $150/month for me. They did not inform me of the new rate increase until after my contract expired. They also weren't advertising my listings on a couple of occasions when I went to check on them on LoopNet. Their prices have increased excessively. I recommend that commercial users/professionals use Crexi instead. It's significantly cheaper and a better platform overall

Listed a commercial space for rent. Paid $148 monthly with no results. After 5 months removed the listing but the monthly billing continues REGARDLESS of the fact that there is no active listing. LoopNet is not willing to reimburse for the past 2 months. Stay away.

Website works like s**t, it's not loading properly, always has some bugs, i was looking for a land, after 2 hours of browsing the just blocked me:"You have exceeded the amount of activity allowed by LoopNet and are temporarily blocked. Your use of LoopNet is subject to LoopNet Terms. Any use that does not comply with the Terms is unauthorized"
But when I try to read their terms, page is not opening.

The manager called back and cancelled my subscription so I agreed to remove the bad review. It was frustrating and I wouldn't use them again. I did get leads from Loopnet, but it was expensive and not easy to cancel.

I had all the information about the property and it's current business, Very detailed listing because I was able to use an appraisal I list property specs, buildings best uses and LoopNet reps keep calling me about updating my listing apparently they didn't see the listing and took note that it was appraisal detailed. I stopped answering their wasteful calls and they blocked my listing.
No sense in asking to keep updates on the property when nothing has changed, I updated the listing in the website didn't need to talk to arrogant reps.
602 Crain Hwy S. Glen Burnie, MD

For instance hey put building for sale by $270k while the unit in the building cost $350k. According to the agent I call. He said the information was incorrect