Lorex Technology

From the time we installed our cameras we have had nothing but problems! Cameras haven't worked in months I have spent hours upon hours calling in and trying to troubleshoot what is wrong with them. I cant understand anyone I talk to and I feel like they are just giving me the run around and not fixing my cameras. These products are crap! $600 for cameras that NEVER work! LOREX CASE #*******

Bought a Lorex system to replace my aging but perfect old system. Thought all was fine until I read an article to actually "comb" through all footage. WOW! System missed many events. Lorex got involved and after many, many, hours, replacement of cameras, system still misses events. Talked to their best tech (Vitaliy). Last thing he said this system does not have enough "horse power" and was only an entry system. Rep online says to keep talking to Vitaliy while he says there is nothing he can do. If you want to keep your family safe, especially in these dangerous times, buy another brand like I have to do now. I have no choice now but to sell discount Lorex system to buy a Supercircuits system. My old system was Supercircuits and never missed 1 event while not catching every snowflake. I have poured so much time into this product only to end up with a lemon.

I have tried cheaper video camera security systems but they have not worked out very well. I did end up buying a lorex system with a built in monitor and system and have been much happier with the video quality and night vision. I would only go with this level of security camera and not the cheap ones.

I urge all who are shopping for security cameras to avoid LOREX. Service, quality, and customer assistance are lacking. Customer service speaks a form of English that is incomprehensible. Representatives are rude and uncaring. Lorex is generally more expensive than other systems. As such, all are advised to seek other security systems.

I ordered cameras from online at lorextechonogy com, but they keep on sending wrong model without any explanation, customer service is very bad. I will suggest keep away from Lorex, really good camera system but wrong people in company that is creating big issue.

Please share escalation email address as customer service is very very bad!

A company with as much market share in todays environment where personal and business security is essential, they should re-assess if they want to continue in this business. I have been unable to get a hold of a tech for assistance in a law enforcement matter.

I think more letters to their distributers would wake them up.

JG

I purchased a Lorex camera system for my home... in fact this is the 3rd one I purchased... all have now quit working. I contacted customer service and they refused to give me an RMA nbr... I had even purchased an extended warranty which they will not honor. The equipment works for a while then breaks and you are screwed.

I purchased a 4 camera wireless system two years ago. One of the cameras was damaged (my fault). I called to purchase a replacement and was told it was no longer available. The rep to EBay and look for a camera. Or I could purchase another system.

After over a month of waiting for my order, I call to say it hasnt arrived. Two of the three items are on back order with no arrival date. They cancelled my order and it takes 20+ days for a refund. It took 6 calls to this company to even get somone that speaks english. My advice is to stay far away from the place.

If you go to Lorex website they are controlling the reviews. I wrote an honest review but they did not post it. Their service is very bad and I think this is the culture of this company. My experience is real and I know that 99.99% of the people who are complaining about bad service are real. And it can happen to you too.

I sent an email to their customer support and sales department but did not receive any reply. After a week I did a follow and still no reply. I have the correct email address because I got it from their website. I wrote an honest review in Lorex website and they did not post it because it is real. They are guilty about it.

I do not recommend Lorex because of customer / sales service. If you want to purchase then it is up to you if you want to experience what most of us experience... bad customer service!

Can not connect to internet cameras no not buy this product
They crashed my computer and phone trying to fix it. Had to buy a new phone
This needs a clash action law suit... opened ticket 3 times. They can not fix anything

Do Not buy Lorex if you want reliable security camera bc their Customer Service is a DISGRACE! I called multiple times and have been on hold for 45 min to 2hrs and nobody answers! BUT if you call the Sales Dept to purchase new products, they answer on the first ring. Once they hear you have an issue, they hang up on you (Victor was the rep I got that rudely hanged up on me mid sentence). The site and instructions says call Customer Service for issues but they don't even pick up the phones. Don't email them either because you will never get a reply back. Don't waste your money on Lorex!

I'm done with Lorex. Every time, right after their warranty expires their equipment fails and I'm told there is no leniency and have to purchase new equipment. The first time this happened they upgraded to different technology and our cameras no longer worked correctly and was told we needed different equipment 13 months after purchase. The second time, 14 month in and the DVR/NVR that came with the 16 camera system died and was told I needed a new DVR/NVR which would cost me just as much as I paid for the whole system. The 3rd and final time my door bell camera developed moisture on the inside of the lens and when it dried left it left a film on the inside of lens and now all video images are blurry. They can't help me because my 1 year warranty expired 2 weeks ago. My suggestion to people is get something other than Lorex unless you want to spend a ton of extra money to extend warranties. Their product doesn't last more than a year. The quality just isn't there anymore

They screw you when you go to pay for item. They give you fake prices to add to cart and when you go to enter your payment information the site resets, kicks you off and when you go back to continue entering your information, the deal is gone. Because that's how they plan it. Lure you in to think you are getting a deal, but they have the power of the site to crash and then you get no deal..

I previously commented on the Lorex up program and how I was being run around in circles.
Today I have received three replacement cameras in the post from DHL in the UK. My first message to Lorex was 12th August so all in it took 2 months.
My biggest issue was the customer services department and the repetition of emails they kept sending.

They make it as difficult as possible, wearing you down to the point of giving up. THE WORST!
Purchased a complete package with 6 cameras (1/22) from COSTCO. Time passed before I could install it. Got it up and running and then purchased a 7th camera (1/23) an 8th camera 4/23. One of the original cameras was problematic from day 1. Since customer service was making things so difficult, I bought a 9th camera (6/23) so I could get the problematic one down from 18 feet up on the ceiling to photograph the serial number with hopes of getting some help. NOPE! They just play rope-a-dope.

Lorex tech support worst one ever. I purchase Lorex 1080P HD security cameras system for 3 weeks.And one of the bullet camera will not change to day mode. It stay black/white 24hrs even when its daylight outside. When I changed to a different bullet camera and its works just ne with day/night mode. And I even test directly at the DVR with different cables and power supply. And the Tech Support said i need to reset my DVR to default. Why I already told you that the camera is bad and it will not change to day mode and the LED on camera stay on 24hrs. Only show Black/White. So hard for exchange for new camera. Case *******. I will not buy another product from Lorex or recommend to anyone.

I bought the Lorex 2tb 8 channel IP NVR 8 camera security system.
Long story short, Lorex failed to send a power adapter in the original purchase and then refused to send a replacement. This was after I spent about two hours talking with and supplying their service department with information and a photo copy of the receipt. They emailed me back and said that they did not recognize the seller (Amazon) and would not send me a power cord. I am stuck with a $900 system that I can't power up. Thanks Lorex.

After only 2 months 4 out of 8 of the camera ends have fallen apart inside the cord. When I called the 800 # after being put on hold and transferred around for 2.5 hours all they suggested I buy 4 new cameras. They blamed me for improper install, stating ONLY the camera is weatherproof NOT any part of the wire! The connection that fallen apart HAS BEEN inside! I will return the 2nd 16 channel 8 camera package I bought.

I had hard disk errors and no recording was taking place. I had reformatted the drive and still no better. I got Devon in tech support and he walked me through analysis steps. We were able to reformat again and rid the error. He was very helpful and courteous. Thanks.

Purchased wire free 6 camera system was not satisfied batteries die quickly started a return in January still haven't received my refund customer service is horrible and there are no help at all called them several times

Re: Ticket ID *******. Have not heard from them since generating ticket online. Total hold time with 3 trys to call is now over 4 hours. One call answered after 65 minutes by person that could not speak English. Didn't seem to understand my request to talk to someone that spoke English. Starting to wonder if other reviewers houghts that Lorex is going ourt of business are true. A healthy company would not treat customers this way.

They don't answer the phone, you put in a work order and they might get back to you in a few days, the one time they did call me back I couldn't understand a word they said, made an appointment for a call back the next day at 9 am, they never called.
Have had the system for a month still not working on the cloud.