Lorex Technology

You will send them a return and they won't process it FOR OVER A MONTH AND A HALF.

I have caught this company in a lie several time. I will not go into details because it could possibly reveal my case.

One more thing, the moment they got my email I started receiving phishing emails for my provider's domain. How odd. This email address was pure and received ZERO spam for over 5 years.

We purchased 12 outdoor battery/wifi cameras and 4 indoor wifi cameras. The quality of the cameras is very good. Setup and install fairly easy. Our dissatisfaction comes in with viewing the feeds from the cameras. When we purchased this we had the understanding that we could view our feeds on a pc. After several attempts to figure it out I called tech support and they told me I can't do that with these cameras. We have also since found out that only 1 person can view the feeds on their phone at a time. So we are constantly logging in and out so my wife and I can view the camera feeds. The little monitors that come with the system only allow the camera feed to be visible for maybe 10 seconds and then goes to the screen saver and we have to click on it again to view... so no continuous viewing is allowed. It would be nice if we could leave our live views of our entry ways visible at all times as we have 2 monitors. Battery life is diminished greatly when there is a greater amount of activity on a particular camera. Nothing close to what Lorex states. Shame on me for not removing all of these cameras and returning them right away. Lesson learned!

Now 12 days and have not received my refund for a unit that was never shipped but this company know how to manipulate the UPS tracking to make it look like it was delivered but then returned to sender you have to be very careful AND LOOK AT THE TRACKING DETAILS DATES AND TIMES DON'T MAKE SENSE THEY GO THREW A LOT OF TROUBLE TO STEEL YOUR MONEY AND THEY TELL ME TO TAKE IT UP WITH MY BANK CROCKS Crocks

Case # *******.

ABSOLUTELY HORRIBLE COMPANY AND PRODUCTS. I bought an entire home system and had a problem with the doorbell from the start. Finally, when I got around to testing it we confirmed it to be a bad doorbell unit. Only being less than a month out of warranty, Lorex asked me to run a series of tests which included buying a multi-meeter and sending pics of the results, I was informed that even though it showed as bad, they couldn't assist with this doorbell. Why the hell do you waste peoples time...

Now, I will spend my time telling anyone that will listed and post anywhere possible how horrible of a company Lorex is and how horrible customer service they have.

Complete crap company and product.

I purchased this product at Costco - opened it and installed the entire 6 camera unit and the DVR wouldn't work - was on customer service for hours and they determined it was a faulty DVR and said they would ship me a replacement that I would receive in 5-7 days. Fast forward a MONTH and I'M STILL WAITING FOR IT. Every time I call to get an update they say it is being shipped but they can't give me a delivery number yet that UPS will generate one shortly - THIS HAS HAPPENED FOR A MONTH - Still nothing - called to get a "supervisor" who said the same thing and then just sent me to eternal hold. DO NOT BUY ANYTHING FROM THIS COMPANY. I'm stunned that Costco carries this brand - they typically have great products. Will be contacting them also.

CALLED SUPPORT BECAUSE MY REGULAR DOOR BELL HAD A HUMM AFTER INSTALLATION OF NEW DOOR BELL. WES TOLD THAT I NEEDED A NEW CHIME FROM THEM THAT WOULD SOLVE THE PROBLEM. IT DID NOT SO $55.00 DOLLARS LATER STILL HAVE HUMM. THANKS. WILL FIND OTHER PRODUCTS.

You are basically on your own after purchasing. No help installing, no help operating. The information is available but you must search for it (some at a cost).

The worst place to purchased camera system is LOREX they do not know what the definition of a good business. 1st is to help customer they dont know how to help customer. There customer service is extremely terrible
Customer service they think you need them they dont want you they but you on hold for long time
So you can fed-up please do not buy any LOREX product
By the way if they ship it out wrong address it is your problem (fault) they need your money
They dont care about you

I would suggest Lorex to review the ability of their Tech Support Contractor. Back in 2017, I had very support and very good knowledge from the Tech Support but recently (Aug. 2019), I called and the new Tecbh Support absolutely have no idea how to solve the problem with Firmware upgrade and migration from Flir Cloud to Lorex Cloud.

I would say "you get what you are paying for".

The system broke in a minor thunderstorm and the technical support was the most challenging and horrible

I should not have even Rated 1 but it was a required field

Hours on hold and many emails yet still no closer to finding the answer to my system not working. Have new LOREX system to replace, but sending it back because the customer support is worthless

Lorex was great now that they changed the mobile app it doesn't work you cannot view your cameras from your phone would not recommend this company unless they fixed the app

Ordered two sets of security cameras and the equipment they connect to. Bought one for us and one for my electrician sons' home in exchange for him installing ours. Our set did not include the bixnthe system hooks up to. Only the cameras. He has been contacting you people for almost two months with no feedback or assistance. He recently got an email from the complaint dept. masking what he needed assistance with. This is after multiple phone conversations. I don't see how you people stay on business after reading all these other horrendous reviews. I feel like we are a victim of fraud. If we don't get some results asap (the missing critical piece) I am going to blackball this company's name all over social media. Being nice hasn't worked.
My e mail is *******@hotmail.com. I am so leery of you people I am reluctant to put my phone number here. There is such a thing as filing suit against a company in small claims court. My husband and I were both high level business people and know how things operate. I was forced to select a star rating but even a one star is inappropriate for your business. S. Cox

I was trying to fix a recording problem with their DVR. 4+ sessions with technical support yielded nothing but aggravation. They put the burden on the customer rather then replace faulty units under warranty
Cant sure them in court due to COVID19.
DO NOT BUY THEIR ORODUCT.

I have two issues with Lorex, I ordered 3 Lorex LNC250C IP cameras 1 from Amazon and a 2 pack from Lorex The "2 pack" came with only one camera, I opened a ticket with sales and asked them to check their records that the UPS shipment only weighted 2 lb. they refused to answer and after 3 more requests from me and 30 days they just cancelled the ticket. Issue # 2 was a failure in the pan & tilt function on the 2 cameras I did receive, the final word from tech. Support was this is a new product we don't know much about it please read the manual and let us know how you fixed it. What a joke...
As of 1/1/16 nothing from Lorex

As of 1/5/16 Lorex has contacted me and admitted their shipping mistake. They promised to ship me the missing camera and give me a tracking number when it ships. I will update when it happens.

As of 1/6/16 I have a shipping notice and tracking # BUT it is the same order # and UPS # from the first shipment. (a copy) All dated Nov. We will see what happens.

As of 1/7/16 Thanks, got the missing camera last night. But it should not have had to come to this...

Bought a 6 camer wirefree system 10/18 have been trying to get to work since then have bought everything the said i needed to make work over the last 8 months, even bought a extended warranty for 5 years, I hire a professional installer to come out and redo as need for it too work He talked with them several times ( said cs agent was rude) finely left his number since they would not answer anymore, never a call back They don't care about the customer or even the quality of there system It just flat don't work spent several months looking for a good home system not this one for sure still won't answer email or return calls even asked for a manager but to no success. My advice Don't buy LOREX

The first day I received my system it worked for a few seconds. Chatted with support a few minutes later as everything stopped working. Next day nothing worked. Chatted with for a week finally they mailed out another receiver. Waited another week. Now the real headache began.

Count down was already started for 60 day month back... Support and Supervisors were pointless.

1) Waited over a week for the Receiver. Installed the new receiver. Worked for another day.

2) Talked to support got a supervisor to call me back. Supervisor calls me 7am in the morning. (Phone is powered down while I sleep)

3) Finally returned everything with next day shipping, costs me $165. Lorex provided UPS Standard Ship 10-14 days.

4) Shipped on 09-Sep-19 and Lorex received on 10-Sep-19.

5) Called Lorex on 12-Sep-19. Lorex mentioned hasn't received my package and I have signed proof.

Called and spoke with Lorex just now and waiting for a supervisor to call me back. Hopefully in an hour and 45 minutes...

Worst service ever. Not going to order from them again. Not going to recommend this company to anyone. I just want my money back!

The only reason I gave them one star is because I couldn't do a zero. We have purchased two complete systems in the last two years because the dvr's quit working. The second one, we bought directly from Lorex and were told it came with a 2 year warranty. Ha. Called Lorex and they said that they would send a label to send the dvr back to them, they didn't. We had to call a second time and jump through all of their hoops to finally get a label sent. We sent the unit back and surprise, surprise they are denying the warranty. No reason, just denied on the account info. The warranty isn't worth the paper it's printed on. The company is completely unresponsive. You are better flushing you money down the toilet. If you do buy this system, buy it at Costco, at least they will take it back when it stops working. However, by then you have already invested the time and money putting the cameras up and running all the wires. My best advise is to stay as far away from this company's products as possible.

Nothing but problems since I bought the system. STAY AWAY FOR YOUR OWN SANITY! After numerous calls and no call backs, I eventually got them to send out a replacement DVR, but wait it gets better! It took so long to get this done, I couldn't get a full refund on the system. Then a camera went down, took weeks to even get the "ok" to return it. Got the replacement, worked... YEAH until now... been on "tech support" for over an hour trying to get another replacement. DO NOT BUY FROM THIS COMPANY!
What a great response from Lorex, same meaningless robosponse that they give to everyone else that they have ripped off. NEVER BUY ANYTHING FROM THIS COMPANY! YOU HAVE BEEN WARNED!

Since the "switch" on Aug 15, my $5000 camera system is worthless. Customer service/tech support is worthless... over 20 hours on the phone... no better than when i started...

I have bought close to 5 grand worth of Lorex surveillance gear since September both from amazon and from Lorex directly, My PTZ outdoor camera went out after 3 months in a snow shower. When i went to customer service to get a repair or replacement I am told it needed to be under a shelter and the warranty is void IP 66 is supposed to be proof against any blowing water or debris, The camera either doesn't meet these standards or Lorex is trying to con me out of my warranty claim
UPDATE;
After lodging a complaint with the BBB and posting this story on every Lorex related site i could find, a rep from another Lorex reseller agreed with my interpretation and coached me on who to write to next. I sent that email off and recieved a call within 24 hours offering me a one time exception along with prepaid postage. Im just getting ready to package it up and send it off

I'm not sure what the problem is with this company. I've reached out to them numerous times to try to add a camera to an existing system. When I ask them if the camera I'm looking at is compatible with my my existing system they just send out a generic e-mail acknowledging that I'm looking to add this camera and suggest I call customer service. They can't or won't answer my question on-line which is hugely frustrating. Calling customer service is an agonizing process, you can expect to be placed on hold for 20+ minutes. I suspect the company is managed by engineers who have no sense of customers needs or desires. I had to update my operating system as well which was beyond painful. I had to reprogram my system, which is at a remote location. But wait, there's more: after a 25 minute wait I finally talked to somebody who told me that camera I want to add to my system (approximately 2 years old) is out of stock and no longer sold and no other camera's are compatible with my system. This is a load of crap. This system was cheap. Now I'm stuck with a system that Lorex no longer supports.

I purchased an 8 HD 4K camera system and installed 7 cameras. Spent a LOT of $$$ on the system and 3d party install. As soon as the system went live, only 3 out of 7 cameras worked. The problem was the cable, Cat5 of poor quality. I reached out to Lorex immediately and asked for a better quality cable. I was very clear that I did not want the SAME cable to be sent to me. Lorex listened and agreed to send Cat6 within 7-10 business days. Nothing arrived in mail. Called back on day #10 to find out that Lorex changed their mind! The best they could do was to send the SAME POOR QUALITY cable, which I specifically asked not to send. I wasted my time. I REGRET buying this system and spending HOURS of my time on the phone trying to remedy the situation. STAY AWAY from Lorex and spend your money elsewhere.