Lowe's

I placed an online order on Feb 7th to pick up in store by the 24th. Item still in transit due to some delay. I had to get a new debit card due to it being compromised. So, I place the order using a different card. Payment was accepted but I still cannot get Lowes to let me know when the item will actually be in the store to pickup. Slow to respond and there's no easy way to contact them other than calling. Website is a total pain. I cannot at all recommend using their website to order anything. Almost useless. I was told I would be getting an order update from them in a few minutes after payment. Nothing, nothing at all.

I ordered cabinets from Lowes, bad mistake. After over $12,000.00 spent they sent me some cabinets I didn't order and didn't order 5 cabinets that were on my list, their answer when confronted,"Tough SH#T" give us more money and we'll order more cabinets but everything that is wrong they refused to fix the order. This is at the Lowes on SW 90th in Ocala, Fl. I'm a contractor for 35 years, I will never order from Lowes again anything. I have instructed my staff of 40 guys to never buy anything from Lowes again and instructed my estimator to refuse any projects that use Lowes for materials!

Went to altoona iowa lowes to buy a freezer it got damaged in delivery lowes told they would give me 180. That did not happen then they decided to pass me from one person to another saying that is not what they offered.I will never get anything at lowes again

Tried to purchase a toilet through the website. First they messaged saying it would be a day late, however it ended up coming a day early. Good, right? Sure, except the warehouse in Frostproof, FL sent the right toilet tank (1.6GPF) and the wrong bowl (1.28 GPF). No installation was happening now and my project suddenly had to stop. I thought this would be a minor inconvenience, since I just needed a correction to my order. Yet after over an hour of "customer service representatives" closing chat tickets as soon as they saw my issue and telling me they couldn't do anything, or not responding to me and then telling me they haven't heard from me
In a while and that they'd close the ticket I gave up and went to the store. Once I got to the store in Spring Hill, FL no one would come to the returns desk to help me unload this 60 pound toilet, it was 7 in the evening and the store hours said they closed at ten. After waiting and several calls over the PA an angry store employee came up and helped me get the item in the store. Once I was able
To bring it in, I told them the issue again and all I was offered was a refund. You win Lowe's, I no longer want the product and I hope the cost to ship this toilet back to the warehouse will burn a hole in someone's budget. I really wanted the product too all I needed was half of the toilet to be replaced and the order issue handled. I will NEVER use your website to purchase anything and I offer this warning to anyone else considering doing so.

While I was showing delivery person #1 upstairs to disconnect the old Samsung washing machine, his partner let himself in, leaving the front door wide open. I have 4 indoor cats and had some frantic moments trying to find them. Delivery guy #2 didn't get why letting himself in rather than ringing the doorbell or letting cats escape onto a busy San Francisco street was a problem. He never acknowledged it or apologized. After they took out the old machine, they stood there as I cleaned the floor of 15 years of accumulated dirt, so I'm guessing this wasn't part of the $36 installation charge.

After the machine was installed, delivery guy #1 gave me the wrong manual, which had nothing about how to navigate this new machine, which is entirely different from my old one, even though it's also a Samsung. After many tries@ different online sites I got a hard copy of the correct one, which was full of important maintenance, emergency drainage, and otherwise critical instructions to properly operate a fully computerized HE washing machine. The Samsung site was useless, as well, because it didn't allow the manual to be printed out. The link Lowe's offers for complaints no longer works, which indicates a problem.

My husband is a general contractor and uses Lowe's appliances--which he usually installs--and building materials often, and neither of us have a problem w/the actual appliances. If the installers were contracted out, however, then they're the problem. In any case, Lowe's should still give out the correct manual.

I bought a microwave, range and refrigerator from Lowe's back in September. I didn't move into my house until October. Turns out the microwave was too big for the space. I tried to return the microwave ($200) and buy a new smaller microwave for $400 but the store on North Shadeland in Indianapolis wouldn't let me return it. Come to find out Lowe's has a 48 hour return policy on appliances. I checked my receipt and the only thing it says on there is to go to Lowe's.com to see their return policy. I've called Lowe's corporate office and they were just as rude as the employees at the store and told me there was nothing they could do to help me. So now I have a nice new microwave that I'll be putting up on Facebook marketplace for half price. Whatever you do, don't buy appliances from Lowe's unless you are 100% sure they are exactly what you need.

Just bought a Samsung bespoke gas range. Took me 2 days before I could install it. Plugged it in, tried all the burners and oven, they worked fine. Put my tools away and came back, couple minutes, and they're was a fire under the stove top. Then the power blew and the fire kept getting bigger. Unplugged it, turned gas off and hit it with the fire extinguisher through a Crack on the side. Opened the front right burner and saw there were wires on fire and the insulation was burning. Put it out with the fire extinguisher and left it to cool and watched it for several hours.
I tried to return it to lowes and they would not return it. Apparently they don't return appliances after 48 hours%#!? Gotta go thru factory warranty.
Samsung warranty asked for photos of the issue, I sent them video of the fire, I sent them photos of the fire, then I sent them photos of the wires burned up! They denied there was anything wrong with it. I then sent them photos of the burned stainless steel range top. They said that it's cosmetic not actually fire damage. They wouldn't help at all.
I asked if I had to plug it in and make it catch for again and take more pics, she said her supervisor is saying nothing looks wrong. I had a video going and plugged it in, popped the breaker with a big flash from the back of the stove.
Then she said it's probably an electric wiring problem on my end.
I lost it!$@@! Then calmed down and demanded they send a tech, my stove won't turn on, I'll pay for a tech to come out.
Well at some point they had turned off my warranty, cause it was all good when I registered. She fixed it and now I'm waiting for a service scheduler to call me back.
Wtf?!
Don't buy from Lowe's
Don't buy a Samsung

I went to Lowes to purchase stairwell materials. I had $3,373.00 available on my Lowes Card. Materials at register came to $1,315.00. Screen came up that an 800 # for Synchrony had to be called for an Approval Code. I called the 800 # as the consumer while at the register and it was declined to give an approval code. I then requested a manager. Manager "Mike" at Holland Road said he could do nothing with the bank for the Lowes Card. Synchrony today indicates the Manager could have called to find out about an approval. Manager "Mike" at Holland Road was the same person as I was walking up to he and another person to find out where stair well items were located could not even say Good Morning and how may I help you. I had to initiate the "Good Morning" If this is all you can get to work for Lowes these days it is extremely POOR customer service and I now understand your 2.51 rating on the website. I cut my card up while at the store; I've called today and closed my account. I will definitely do my shopping elsewhere as much as possible. I am sure me as one person is just nothing to Lowes but all the continued "nothings" you treat this way gets your low ratings and your business going elsewhere.

At Lowe's in Suwanee, GA, I ordered a Pella sliding door on October 16 with the promise that it would be delivered within 28 days. When I had heard nothing for 33 days, I went online to Lowe's Check Order Status. Unexpectedly, my order could not be located, by order # or phone #. I then went to the Lowe's store and inquired at Customer Service. The order could not be found in Lowe's records either. After a few different managers investigated, I was told that the door "had been ordered" despite no record of that and that it would be delivered within a week. No guarantee or proof was offered. When I requested a refund instead, I was told that my credit card had not yet been charged. In spite of showing my receipt, I had to return home to print out my credit card purchase documentation and return to the store to be very reluctantly given a refund. BEWARE of placing a special order at Lowe's.

I purchased a refrigerator on the Lowes credit card and was told that if there was a sale with-in 30 days I could call and get the price match. When I called I was told by manager, Shiannia, that the price could not be match because now the promotional discount of using the credit card would not apply to a sales priced item. Even though right on the website it advertises the sale price with 5% off using the credit card. I would never purchase from Lowe's again, horrible customer service.

For over 4 months, several phone calls, live chats and messaging...I have been unable to get the statement service and my site access straight. The last phone conversation i had i wanted to pay all of the account down, as i once again did not get a statement, after i had told them in a previous conversation to send statements via regular mail. Long story short, they have consistently screwed up this billing, consistently screwed up my access and have consistently avoided any and all accountability. After i had supposedly payed the card down (was not even all that much) I get another 'late notice more than a month later for $12.71...absolutely no indication what it was related to, except a small fee and interest amount. I am canceling this card and I will not step through those doors again. I had an 'excellent' credit rate, now I am below 700 because of TWO reports these fools have sent in. Horrible service and damaging impact, typical corporate response.

I signed a contract with Lowe's to have all 18 windows in my house replaced on 7/26/2023. It was promissed that the windows would be finished before winter, latest October 31,2023.
The subcontractor hired by Lowe's Integrity First started the job in October and installed almost all windows and doors without any foam nor insulation nor trim and quit or was fired before the job was done. Some wondows were not correct installed at all. 3 windows were measured totally wrong and had to reordered.
Finally in May next year they found another contractor and he promissed to finish it all. Now we are in November 2024 and half the windows are still not done. Another winter with open spaces and a contractor who's not showing up! Now they tell me my labor warranty is up because it's over a year. I'm despirate and don't know what to do anymore. I have been on the phone with Lowe's installation once a week for a year and they promise me every time they will do it right!

Customer services are bad. Very defensive when comes to questions that may be a bit more into details. I will not visit them again.

I spend thousands of dollars at Lowes, service is spotty but up till today not terrible.
Live is Sarasota and the hurricane destroyed several appliances. On 10/23 I order a new dishwasher, not an inexpensive one at that. After waiting a week for the installation, when the time came, no show. No one called from Lowes to tell me there was an issue. I called the installation company, they stated that the installer went to the store to pick it up and it was not there. They informed Lowes, who neglected to call me. I called them, after waiting on hold I finally spoke to customer service, they were unable to explain why I was not contacted and that they told the installer to the wrong store to pick up the dishwasher. No communication just meaningless apologies. Even though they have a 2 day policy for missed deliveries they are now telling me they can't deliver the item for 7 days from today. My advice to you is to do business with a local retailer, not a big box store that cares little for their customers. If you look at the reviews of Lowes you will see that this is a common issue with Lowes and they have very low satisfaction reviews.

I have painted alot of rooms in my life and have never had so much trouble as I have in the past couple of weeks. I changed out everything, thinking it couldn't be the paint I got it from Lowes. Yeah, right! 3 gallons of paint later, on a small bedroom. I decided it looked good enough. The paint kept bubbling on the wall, so I'm scraping, sanding, washing and painting. Over and Over! So disappointed!

Lowe's will lock you in to a 48-hour return window and deny your refund on any of their faulty appliances. I bought a Maytag PetPro stackable washer & dryer set from Lowes.com on Dec 16 2024. I paid for the delivery and "installation kit". When the installers arrived, what I ordered did not include the "stacking kit" so they left them in my living room. In all I had spent $2,230 so far and I ended up paying $60 more for a bag with two brackets and four screws, nothing special about them. I could not install the units until a few days later when I had help available. When they were finally installed and I used them for a few days, I noticed that the washer would leak from the door and the dryer would shut off randomly in the middle of its cycles, saying "Cycle Complete" but the clothes would still be wet. When I reached out to Lowe's customer service, they informed me that their return policy was only 48 hours unless I used the Lowe's credit card, then it was 7 days. They insisted on sending Maytag to repair (or replace) the units and declined a refund. When I persisted, they continued to shift responsibility to Maytag since it was "now under their warranty", and the refund was a "decision that Maytag would make". I provided all the information that Lowe's asked me for. At every step, I declined replacement and repairs and requested a pickup and refund instead. Inexplicably, Lowe's then sent a repair technician to my home anyway. I was given no notice of their arrival and they were turned away. Several more weeks went by with no communication from Lowe's, Maytag, or a repair company until I reached out to Lowe's with a final request for refund. Yet again, the support team deflected responsibility to Maytag and we got nowhere fast, so I am still stuck with two grand worth of appliances that the store won't take back.

It is really simple just do not use Lowes if they sub out work out they dont care who they use they just want your money with no recourse

BEWARE OF LOWES: They want the money up front, I put on charge, Natch, got my bill...
Order 2 sets of closet doors, on paper, they put 1, ordered wood like, on paper they put glass.
Said to install Sept 24,2024, Now Sept 28,2024, NOT INSTALLED.
So much work to be done here, Trust Lowe's, NOT...

My wife and I hired LOWES as a contractor for removal and installation of new counter tops and backsplash. LOWES forces consumers to pay for everything in advance, before they will schedule your job. Total charges for removal of counter tops and removal of backsplash 1650.00. The LOWES contractor demo and granite installer, broke the electric box's during the demo. These outlets were on the backsplash that was removed. These installers made a large mistake after completion of counter tops. They didn't cut sink correctly and had to redo this 4 days later. After this mistake we had to reschedule the tile backsplash installer. On 09/16/2024, tile backsplash contractor discovered the broken electric box's at 3 outlets. We attempted to call local Lowe's Palestine TX. Scott Givens, the manager he would not return calls. So I reported to BBB. The next person that called me was Executive Customer Relations Jeff Thomas. Communicating with Jeff Thomas was a total waste of my time. It's evident he just is someone whom delays consumers. Jeff asked for pics of outlets electric box's that were broken. I provided those for him. During my conversations with Jeff, he was not helpful! All he did was delay. First he wanted me to perform these repairs. Secondly he wanted me to have 3 electricians come give bids. I suggested his store mgr at Palestine Tx. Arrange to send three electricians to my home or send electrician over to repairs. LOWES seems to think consumers work for them. This is amusing because LOWES contract we signed states clearly, if the consumer hires a contractor or attempts to repair items LOWES WILL NO LONGER BE RESPONSIBLE! Although I attempted to work with LOWES, no realistic solution was offered by Lowes. This was all a delay tactic. Mr.James considers this closed. We as consumers do not consider this closed!

We wanted to purchase a new appliance package. The stores had limited inventory so we shopped online and had amazing selection with quick delivery in home and setup. They partner with local delivery crews who did amazing work. Thank you for great service!