Lowe's

The worst!
Maria in plumbing department did not want yo help in any way! Its Sunday she needed to stay home! And the 3 extra associates in the flooring department could not stop the story time at
4:30 pm. Then the gal with the purple shirt that
Does the curbside pick up could not be bothered when a customer is trying to ask a question!
I took the time to let Christina the manager...
But run from this location!

Order online!

Less aggravation and at your door step!

Ordered a stove for pickup in Athens GA area. Received email and text that it was ready for pick up. Waited close to an hour for them to locate the items. These people are clueless and I unprofessional

Lowe's sells Allen and Roth products. They are such poor quality and do not honor their warranty. The flooring manager advised us to buy this product said it was great product with good warranty. Except they don't honor warranty. I have now found multiple reviews stating Allen and Roth will not honor their warranty and neither does Lowe's. I am not positive but I believe Lowe's owns Allen and Roth. There is over 50 places where chunks or the top layer of laminate just peeled off! None even in high traffic areas!

Had Lowes install carpet in my home. We got high quality carpet and paid over $8,000.00. After 15 months the carpet developed rolls and ridges due to poor installation. Lowes has a one year warranty but many carpet issues develop after the 12 month warranty. I called both the local and corporate office and they were unwilling to budge on the installation issues. They didn't even acknowledge that they would look into the subcontracted installers, so the chance of this happening to someone else is a possibility. Do not allow Lowes to install carpet in your home

Hot water heater went out on Thursday morning. Picked out new one at lowes that promised installation same day if ordered before 12 that day. Didn't hear from them on Thursday… went back on Friday at to re order
This morning and still haven't received a call. It is 4:03 pm so I guess no hot water this weekend.
I was told we were in the computer to schedule. No phone calls at all

Worst experience ever. We moved less than a mile from lowes almost 7 years ago and have been shopping there since. I got a lowes account years ago. I pay with the card to get the discount. Then I have paid off my card with a check while still there. This time 6 of your employees (including 4 managers) had no idea how to do this. Are you guys that hard up from money you are forcing your customers to NOT pay, only to gain interest on their accounts? How hard should it really be for me to pay off my card for a business I am physically in at the time? Why get a card from Lowes if it has no benefits for me? I waited in three lines, while your associates grabbed people after me to help, I wasted more time than the 5% discount I get. Home depot is sure looking good now.

I purchased a complete set of sofa, and two loungers, sold as outdoor furniture. Within two weeks they rusted. The manufacture Festival Depot tell me that they will not refund or replace because "outdoor patio furniture" is not for outdoors and that once I ordered, paid and received my furniture, it said so on the building instructions! I never even saw them since i paid someone to build them. Plus by then they are out of boxes, delivered and being built. Funny time to tell someone outdoor patio furniture is not meant for outdoors. Even the picture on box of furniture is taken outdoors.

They advertise one price just to charge a deposit for cleaning. That's fine. But when you clean the thing spotless, they still refuse to give you the deposit back because it has dust from their own store on it. Now we're talking scam. The carpet cleaner didn't work very well to begin with and now I'm told they won't refund the cleaning deposit. Bravo Lowe's you got me.

We bought a fully-assembled, brand-new electric golf cart from Lowe's store #2656 on 12/13/23. Almost immediately, the golf cart had pieces fall off including the wheels from the stripping of the bolts during assembly. We asked to return it since it was a damaged product and they refused to take it back and instead wanted Coleman (the manufacturer) to repair, with us paying the delivery charge. After doing so and sending to a recommended shop by Coleman, the cart remains unfixed with Coleman and Lowes fighting over whose fault. We are frustrated with false advertising about the return policy, the poor assembly and the lack of help by the store personnel. We want our money back and will never do business with Lowe's. We are preparing a Texas Lemon Law filing to get the government involved. The bottom line is don't buy expensive items from Lowe's, there is no return policy.

First of all ordered counter tops was told it would be about 6 weeks...Was 3 months!

Then got a new stove from them, first one I've ever had in my lifetime. Kitchen being redone and couldn't use stove until 5 days after it was delivered. Smooth top range and two of the burners are messed up after I used it once. Called Lowe's Manager was told it has to be returned within 48 hours. I wasn't able to use it until 5 days later! Told me to call the company, look in manual.Would have been nice had he supplied the number. Very very unhappy customer...Won't be going back.