Lowe's

Lowe's is turning into a joke. We ordered a fridge off-line from the stores recommendation found out that you get a 30 day warranty. Only if you use a Lowe's card if you use your own money, you won't get a two day warranty well guess what the fridge doesn't work it leaks water every time you open the door onto my floor. I did not know this because I was not living in the house at the time for two weeks called the customer hotline. No one can help. They just said call the manufacturer. Thanks Lowes your loss.

Purchased "Stainmaster" (🤣) carpet at Lowe's in High Point, NC. After 2 years, carpet looks filthy. No children, no pets. Just an elderly couple on fixed income. I have been a customer of Lowe's for many years. NO MORE! DO NOT BUY FROM LOWE'S. Customer service and customer satisfaction are non-existent. Thank goodness Home Depot is just down the street from Lowe's.

My husband and father-in-law visited the plumbing department twice today and received inadequate assistance from an employee named Don. Eventually, Don suggested they hire a plumber, which is unacceptable given the nature of the store. If Don is not interested in working in the plumbing department, he should seek employment elsewhere. No customer should receive such poor treatment at Lowe's home improvement store or any other establishment.

We had a dryer delivered today by Lowe's. Having new hardwood floors I was very concerned that they would be damaged. The two delivery men could not have been nicer or more efficient. Polite, neat and knew what they were doing. Thank you Lowe's for giving us such great service

Everyone seems to only leave reviews on a negative experience! Very rarely on a job well done. I must leave a positive review with an overwhelming desire from an associate at East Athens GA location (store # 2204). I remember the associates name somehow. His name was Ronnie. I won't bore everyone with the details of our encounter other than stating a few facts. Ronnie was polite at our 1st interaction, willing to help without judgement, helpful, did an excellent job with cutting a piece of custom sized glass, small talk about colleges attended, packaged the glass securely and very safe to prevent getting cut accidentally. Overall a very pleasant shopping experience. I've gotten excellent service from this location on multiple visits. That's why store (2204) is my go to store on pool supplies, lawn and garden, appliances, home improvement, power tools, etc...
Just wanted to give all the team at Store #2204 on a job well done! Keep up the excellent service!

They promise fast delivery so I chose them over less expensive options then the delivery is delayed by a week. I check the tracking number and I can see the item just sitting at a shipping center for days. I contact support and they can't do anything, they don't even offer any sort of discount or partial refund.

Edit: the cabinets finally came and were also disappointing, cheap quality that fell apart when I touched them and the instructions were vague and sometimes completely missing important steps. But after leaving a bad review they did contact me and offer a 5% discount so I guess that's something.

I have come to accept the big box store known as Lowe's.

For a long time I resisted it... but now I have caved.

Their products were useful for a recent redo... I heavily relied upon their lumber, paint, hardware and even some landscaping items.

I am there so often these days... that I know a lot of the employees either by name or face... and became such a frequent and invested customer that for two years in a row I was invited to (and attended) the contractors' cook out held in their parking lot.

I imagine that each locale varies... and each buying experience does as well.

Their products are certainly not in any sort of exclusive range... but they are about as solid as you can get in terms of basic Americana these days.

Four stars

I ordered 2 items. $179 each for a $358 total. My card was immediately charged 3 times. $179-$179-$358 for a $716 total. Yes the charges were pending. However there was a hold on $716 on the card meaning I can not use that credit. Is this legal? I called Lowe's and spoke with 4 people. Everyone knew about this and says it is how Lowe's places charges. That means debit cards too.

I won't be going back to Lowe's. I didn't like the place before, now it's just too much.

Lowe's delivery service is a disaster. My order arrived weeks late, and the items were damaged beyond repair. Attempts to contact customer service were fruitless, as they provided no solutions or assistance. Lowe's, you need to prioritize improving your delivery process if you want to keep customers satisfied.

Lowe's is my go-to destination for all my home improvement needs. The store offers a wide selection of tools, materials, and appliances, as well as expert advice and assistance from knowledgeable staff. I appreciate the competitive pricing and frequent sales and promotions that help me save money on my projects. The online ordering and in-store pickup options add convenience to the shopping experience.