Lowe's

I've been purchasing from Lowes for the past 25+ years. After Hurricane Katrina, I probably renovated 75 houses, using Lowe's as my primary supplier. Easily I've spent well over $300,000 during this time period, using the bid process often because of so many large purchases. For the past 5 years I have not shopped at Lowe's much, due to their changes in their return policies and the very often poor customer service and rude employees. Just this week I returned and item and received a store credit. I return to use the credit, only to have numerous problems with the store not being able to redeem my gift credit (using my license) for the employee inputted the wrong ID number in the system. This occurred at the Marrero, LA store (dealing with Bobby and Shannon), both of whom displayed poor customer service, as they were more interested in telling me what they couldn't do, versus finding a solution to a problem created by Lowes (and its system). Evenmore, the poor attitudes of both managers given my ongoing problems just made thing worse. They appeared to really care-less. I never raised my voice, yell, and behave inappropriately with the store. Yet, their unprofessionalism suggest, customer sensitivity training and a professional approach are greatly required. Honestly, I am "DONE" with Lowes. We are in the process of starting to build houses from "new construction." I'm sure Lowes has probably missed another $100,000 in sales from my company over the past 5 years and will in all likelihood miss out on thousands more. I take no offense to their business changes being made to secure individuals from stealing from the store, returning items they did not purchase, or employees following rules. All of this is appropriate for a business to be successful. Nonetheless, after about 10-12 times attempting to return items with a multitude of problems, regardless if I had a receipt, used my telelphone number or the My Lowes care ---- I am exausted... A very very unhappy former customer.

I purchased a riding lawn mower online from the Texas City Store. Their delivery team, XPO, was extremely late on the first delivery date July 23. I had to reschedule because they could not tell when they would deliver that day, at almost 8PM I rescheduled. On July 28 XPO delivered the mower. The delivery guys dropped it off then got in the truck to leave. I stopped them and told the delivery guys it was damaged. When I opened the hood the grill fall off the mower. They told me to call customer service that they would offer an exchange, a discount or refund. I called customer service they said call Lowes. I was told by Lowes that someone would call me within 24 hours to make schedule a pickup for the mower. 24 + 1 hours later no call. I called Lowes the lady that assisted me attempted find an exchange, but was unable. I requested a full refund. She advised someone would call me within 24 hours to schedule a pick up. But if I did not get a call by Sunday to call them. Sunday came no phone call by 10AM. I called Lowes and was told someone would call by 5PM. At 6:20 PM no call. I called them back and was told some one would call to schedule the pickup. Still no call, still no refund. Be very cautious when ordering things from Lowes! When you shop in the store, it seems if a employee sees you they will go the other direction. If you get any one to stop and possibly help, they almost always reply, "let me find someone that works this department". Why was that employee in that department? I know Covid is a concern but that is no reason for employees to be rude or unhelpful! I think I will start driving the extra distance to go to Home Depot from now on!

6 days have passed. Lowe's still has over $800 dollars of our money and we have a broken washing machine still sitting in our house.

I ordered a washing machine (4.5-cu ft High Efficiency Agitator Top-Load Washer (White)
On February 28th. It was delivered and installed two days later on March 2nd. After the installation it began to leak. The people came back to make sure everything was connected correctly. They determined that everything was hooked up fine and the washing machine was faulty and needed to be exchanged for a new one. We wiped up the water on the floor and unplugged the machine and I called to get a new machine. I was told I would receive a call within 24 hours about getting a new machine. March 3rd 25 hours later no phone call. I call back and found out that the washer we wanted was out of stock and the best solution was to have the faulty leaking machine picked up and get a refund, so I scheduled a pick up of the faulty machine delivered on March 2nd. I'm told to wait till after 6:30pm on Saturday March 3rd to get a phone call about when it will be picked up. I wait till 7pm and call back to find out that they're running behind schedule, but will pick up the broken washer on Sunday some time between 3:30 and 7:30pm. Sunday March 5th 1:30pm I get a call saying that the truck broke down and they will have to reschedule the pick up for another day. I'm still waiting on a call to tell me when the pick up will be rescheduled for. At this point 6 days have passed. Lowe's still has over $800 dollars of our money and we have a broken washing machine still sitting in our house. This is the worst serve I've experienced with any company ever.

Update: They picked up the washing machine. Now I only have to wait 9 more days to get my money back. So if you'd like a company to hold on to your money for three weeks without a washing machine I recommend Lowe's. They do a great job of not providing any service and holding your money. Also never once offered any compensation for the ridiculous ordeal.

We purchased a new fridge, and at checkout, the estimated delivery was the following day. When the email arrived, it was a day later. No big deal. Estimated time 8 am to 8 pm. Gee, thanks. The day arrived, and the driver calls me up at 8:30 (pm!) to say he can still make it if I want, so I say sure but no later than 9:30. Just let me know. No call, nothing. I find out later it's now going to be 4 days later for delivery. That day arrives.
There are two guys, they have a dolly, but one guy decides to just shove my old fridge across my wood floors instead. Nice. Then rips my couch moving it (after telling me it's not their job to move couches, but he would assist me). Nice. Then they take the new fridge apart to get it inside, use the dolly this time (great idea). One of them goes outside for about 45 minutes while the other one bangs and jams the middle drawer repeatedly for about 15 minutes of that time. Long story short, after they left, the middle drawer had pieces laying in the back and wires weren't hooked up, wire harness was busted in half. I took a few minutes to read the install manual and fix the issue, because I have a brain.

That's lucky, because when I called the store to get someone to come out and fix it, I was on hold, hung up on, sent to another department which then hung up on, someone answered it didn't say anything and just left the other end silent, and I finally got through to someone there and laid into them about my situation, after 45 minutes. They said all appliance workers were gone for the evening, but she would email every one of them my contact info and situation. To my utter shock (eyes rolling), I never heard from anyone.

I regret buying this item at Lowes with 100% disgust and will NEVER buy another item here again, and will regurgitate this story to anyone that asks. I regret the thousands of $ of purchases I've made at this horrid place. I received a survey for the installation, and entered all of this same information. Never heard from them on that either. They JUST DON'T CARE. I hope the coming recession puts Lowes in the ground where they belong.

Lastly, this was a Lowes-hired staff, not some 3rd party delivery/installer. They had a Lowes truck and was the same delivery driver that skipped out on us the first day.

I have shopped with Lowes for years and spent a fair amount of money there, However I will now drive across town to a Home Depot to spend my money. I ordered a refrigerator on the Lowes website on 12/25/22 and was given a delivery date of 12/30/22 On Dec 29,2022 I received an email stating that my delivery window was 1-5. I left my office in order to be here for the delivery window. I received an email at 7:15 am on 12/30/22 stating that it was "out for delivery" I received a text at 12:15 saying "This is Lowe's delivery team with your delivery" I was with a client and unable to respond until 1:52 telling them that my husband was home to receive the delivery at 12:45. No response. I received 2 emails saying that they were running late but it was on the way. I texted the In the second email they had changed the delivery time to 2-6. And we waited. My refrigerator was not delivered. I called Customer don't Care and they were closed for the evening, So I called the Little Elm store and was on hold for 30 minutes before hanging up. I looked at the delivery status the next morning and the delivery date had been moved out another week. I called "Customer don't Care" the next morning and was told that I had called around 3 the prior day and asked to move the delivery because no one was at the business to receive the item. 1) My home is not a business and 2) I made no such call. Customer don't Care continued to repeat that I had called and moved the appointment which I did not. I spoke to a manager to see if the refrigerator could be delivered earlier than the next Friday "no". I asked if there was any discount they could give me to offset the $800 I lost by not being in my office "no". I called the person who had texted me. The delivery driver immediately picked up and said they had a really slow day 12/31 and to call the store, talk to Jason in receiving, and see if they could get it on the truck for a Sunday delivery. I talked with Jason in receiving what confirmed that it was a slow day for deliveries the next day but that the system they used would not let him select 12/31, only the following Friday the 6th. I cannot speak highly enough about the receiving and delivery team that I spoke with, but Lowes, in general, is an uncoordinated mess of an operation, who cares nothing about customers.

During the Thanksgiving Black Friday's Sale, I order on the Lowe's Website a General Electric, 4 Elements 5-cu ft Freestanding Black Electric Range on Sale for $389. When I placed the order I paid an extra $20.00 for them to haul my old stove back. On my order confirmation, it stated a Delivery Date of Saturday, December 7,2019, between 8:00 am and 08:00 pm. Since I placed the order on November 23,2019, I thought a two-week delivery was fine. On Friday, December 6,2019, I received an email for Lowes saying that "Your Delivery Is Scheduled for December 7, between 8:00 am and 08:00 pm"
So early on Saturday, December 7th I unplugged my old Stove and got it ready for pickup by 8:00 am. I waited until 5:00 pm and when I called to confirm that we were going to receive the new stove on that day, the operator asks me where did I Place my order, I told her online and she immediately transfer the call to her Manager ("Erik") he told me he was the manager of the Lowes store near me and that the truck was still delivering, I asked to confirmed if my order was on the truck and he asked me for my information and told me that it was not.
I then asked why? He told me that the online website does not confirm that they have the item when they send me the email and that he did not have that model in stock. I asked when will I get my stove and he told me when General Electric sends us more inventory and that could take up three months, he suggested for me to cancel the order and go to the store to get something they had in stock.
I canceled the order and went to Lowe's and bought the only stove that fit my needs and I had to pay more than 100 dollars more for a stove with fewer features than the one I wanted.
Please think twice before you use the Lowe's Website, they don't have a clue of what they have in their inventory, How to treat customers, or how the delivery process should work.
I pledge I will never use the Lowe's website ever again!

I purchased a Harbor Breeze Waveport 52" indoor/outdoor fan from Lowe's. I always inspect the box to be sure it was not returned. In this case it looked like it was factory sealed. When I opened it for installation I removed all the parts and started the assembly. When I got close to the end I was instructed to attach the fan blades. The screws/washers for the fan blade mount to the motor were preinstalled. Unfortunately, there were two of the screws missing from the motor. So, I called the 800 number to get the two screws. The person on the phone had no clue. She actually said she would send me the parts bag for the unit. I explained to her that the screws/washers I was looking for were preinstalled on the motor and not in the parts bag. After a bit she said she was looking at the wrong manual. Duh!. Then she said that she could not ship me the two screws since they were preinstalled. Then she told me that I would have to return the fan to Lowe's and exchange it. Well, I went nuts and explained that I would have uninstall the fan to take it back. She gave me the usual apology that you get when someone can't help you. Also, since these screws were missing and a couple of other things were amiss in the packaging, I do believe this unit was returned. Either the person returning it did a great job of resealing the box or the people at Lowe's did it. In either case nobody actually inspected the contents to be sure there was nothing missing. So, I went back to Lowe's told them what happened and they said go get another one. This time I opened the box there and made sure all the parts were there. They were. What a nightmare. Installing a ceiling fan twice. The fan is really nice, Lowe's not so much. I do have proof of purchase and bought the fan back around 7/12/22.

I ordered a generator and picked it up from lowe's. I put gas and oil in it because that's what you do with a generator in order for it to run. I realized it was not powerful enough for what I needed it for so I called on two different occasions to find out the return policy. Both times the women I spoke with told me I could bring it back within 30 days of when it was billed to my CC card which was when I picked it up. I brought it back 3 weeks after I picked it up. I told the woman at the return counter that it was not powerful enough so she must have figured out that I have to have put gas and oil in it. She told me I just need to bring it in and they would credit my card. I asked if it needs to be in the original box, which I had in my truck, and she said no. As I was bringing it in, a manager came out and told me they would not take it back because it was used. OF COURSE IT WAS USED. HOW WOULD I KNOW IT WAS NOT POWERFUL ENOUGH. I called their 1-800 and was told the requirement to bring something back that required gas to run is to bring it back within 30 days and in the same package with no gas or oil in it. Then she did a little more research and told me that their policy did state that it could not have had gas in it. WAIT... WHAT... HOW IS SOMEONE SUPPOSED TO KNOW IF THE PRODUCT EVEN WORKS UNLESS YOU RUN IT?!?! And, if this is their policy, why did I have to waste so much time being told I could bring it back, bringing this insufficient thing back to the store, going through the return process, waiting for someone to bring a flatbed to my truck to unload and having to unload it myself before I was told they won't tack it back? I will be going to Home Depot from now on. BTW... The only reason I gave lowe's one star is because I can't put zero stars. Yes, I know I did not capitalize their name. From now on, I will be shopping with Home Depot even though it is a few miles further from my home.