Lowe's

I purchase a John deer zero turn on sep 30th and the store delivered it two days later when they deliver it I couldn't get it started because they brought me a mower that had a dead battery i was mad because why would you deliver a mower that don't run at least do a check point before you deliver a riding mower to a customer home and when I took the battery to the store the employees and one female manager didn't know what to do and the manager told me they always have dead batteries in there mowers. For her to be a manager I wouldn't tell a customer that but it was a male manager that was able to order me a battery that he said it will take five days instead of them having John deer batteries in stock I have to wait but they wasn't going to order me a battery they want me to call John deer because it's a John deer mower and I paid for the three year warranty but when I talk to John deer about my issue with my battery they told me it was the store responsibility but after I pay off my Lowe's card I will be doing bussiness with Home Depot for now on the $#*!erson pike Nashville location need to get it together a five minute just order a customer a battery or call another store to see if they have one in stock turn into a 30 minute I don't know what to do situation.

I made several purchase on Monday, August 17,2020 in the Kendall Miami Store. I was told two of the items were out of stock but will be in within three days, at least by Friday 8/21/2020. I went ahead and paid for the items to pick up in the store. I went to the store on Friday after 10 am. I was told that the items were not here as of yet, the delivery will be Friday night not during the day. This was not told to me when I made the purchase.
I call the next day at 7:30 am before going to the store and was told the items were not delivered. I said to the associate I was told that a truck was delivering the items last night. She said shipment came in but my items were not on the truck, and that she will have the associate in that department call me when she comes in at 8 am. I waited until 8:30 am, no one calls me. I called back again the associate told me that she gave my information to (Amanda) the associate in the department where the items are from and she will remind her to call me. As of 9.30 am I still haven't received a call from anyone at Lowe's. I called back a third time; this time I was told there is no guarantee that that the items will be on the truck when it delivers. On top of that the lady was asking me the same thing over and over again as if i was ignorant to what was going on. I asked to speak to a manager and she put me on hold. I waited for approximately 20 minutes and no one came to the phone so I hang up.
I called back a fourth time and asked for a manager, a male came to the phone and said his name was Jose. I explained to him what was going on and he told me to hold on. He came back to the phone and said that my order will be in the store on Monday, August 24,2020, and will be ready for pick up the next day. I said to him when I made the purchase I was told it will be in the store by Friday and I mentioned to the associate that I will pick them up by Monday and now you are telling me a completely different story. He replied you asked me for a date and that is what I am giving you. I said to him why was I told on thing and now I being told something else. He said again you asked for a date and that is what I am giving you. He was not trying to understand or even trying to listen to my complaint, so I hang up the phone.
These people don't care about their customers; they provide you with false information and become rude when you questioned them. This kind of customer service is unacceptable we have options to be taking this kind of disrespect from Lowe's associates. This was my first time making a large purchase form them and was planning to get all my appliances from them also. Now I will be going else where.

It took us 6 weeks to get a simple garage door from our Lowe's store in McDonough, Ga. When my husband first went in to inquire about a new door, he was told it would need to be ordered, and would take about 2 weeks. Well, two weeks later, my husband calls to check the progress and set up an installation date. Guess what---the door hadn't been ordered! He was told someone needed to come and measure, and when they did, they reported back we didn't have an electrical outlet in the garage, we have 2 in the garage. Had they come out to measure, they would have seen them! In the mean time, we received the credit card statement for the door and installation. I called the credit division saying we had not gotten the door installed, and it didn't appear it would be in by the time the payment was due. I also told this person I was not paying for something we had not received. I have the cash, and upon installation, the bill would be paid in full. A few days later, some one from the installation dept called and said they had gotten a report that the new garage door they installed had broken! What? It was still on order, we were told it would not be installed before Thanksgiving at this point. On Tuesday, Dec 1st, I called the credit division again, letting them know it didn't appear that the door would be installed by the due date of the payment (Dec. 5th). I was told I needed to make a payment or we would have a late fee tacked to our account. I said "You don't seem to understand, we don't have the door, and I'm only paying what we were originally charged for". I called the local store, where everything was purchased and scheduled, and talked to someone in customer service who was actually able to help. I told her the story and she said she would talk with the manager and someone would call back. About 15 minutes later, my husband received a call saying that someone would be out today to install the door. I was skeptical, but a nice young man arrived early this afternoon and put up our door and seems to have done a great job. I am just hitting the high spots on this "adventure" as I don't think there is enough space to put down all that transpired. There were many, many phone calls between the store and the installers, and no one knew what was going on. No one was on the same page or the same book! It was very frustrating and unorganized. We will continue to purchase things like paint, hardware, and lawn care items from Lowe's, but NEVER AGAIN will we get anything which has to be installed. We went about 6 weeks without being able to use our garage, which is utterly ridiculous. I will say the only reason we used Lowe's was they were the cheapest of the 3 estimates we got. Let me repeat, NEVER AGAIN!

My husband and I went to Lowes to buy carpet. It was a quick job for a small room. We waited 45 minutes along with several other customers in the carpet department for someone to help us. Finally someone comes over to wait on us. Long story short, we decided on some carpet they had in stock. We paid 35$ for a guy to come and measure. He comes and measures a day later. Now we were guaranteed an install within 72 hours. No one called us to let us now how much it was going to cost so we could pay for it. I called several times over the course of two days and NO ONE answered the phone! I went over to find out what was going on. I waited another 45 minutes for someone to help me. Finally a guy comes that doesn't even work in that department and tells me that the guy who measured didn't fax in the price yet. Then a manager of the carpet department named PJ shows up and calls the guys and he said he would put the price in by 4 pm that day. I come back over at 6pm because no one would answer the phone and once again no one was there that worked in that department! So the manager brings in someone to look it up. We find out that the guy who took the measurements once again never faxed over the estimate! So they leave a note on the desk and tell me to call again tomorrow! So the next day I go over and wait again for 45 minutes. NO ONE was there! Now I am torched! So the manager brings in yet another guy who shows me all of the paperwork faxed over in the last 3 days for customers and went though every one of them looking for mine which was once again, not there! I leave and call again. I spoke with a manager and someone at customer service who told me that someone went in and CANCELLED my order! I never cancelled it nor did my husband! Someone in the flooring department did! The manager said she would get to the bottom of it and call me back in 10 minutes. She never called me back! So today I go there again only to wait in line for a half hour to find out that my order was cancelled and they knew nothing about what was going on! I had them credit my card for the 35$ they charged me to have the jerk who measured my carpet come, and walked out. This store is located in Pocono Mountain PA. NEVER again will I spend money at Lowes. And we have spent thousands! They lost our business! Everyone gave us the run around and no one could tell me why the contractor wouldn't just fax over the estimate! They never answer the phone and all that happened was a bunch of wasted gas and my time! WORST Customer Service EVER! All they did was waste my time and tell me, "I don't know." But no one even bothered to find out! Apparently the only people they hire are idiots who don't feel like doing their job! Screw that! We are done with them!

My wife and I went into Lowe's to purchase a washer and dryer set. The ONE PERSON that was working in that department had a line of 12 people. Every person working at Lowe's just walked by like they didn't see this poor guy struggling to help anyone. Not a single other worker came over to assist. When we were finally able to get some service, the lady was super rude and acted like we were ruining her day because we needed help.

We got the washer and dryer ordered and setup delivery. On the day of delivery, nobody ever showed up. When my wife called Lowe's to ask what was going on, the person on the phone told us that they were a third pary delivery service and they couldn't give us any assistance. We had the confirmation with the date and arrival window. When the lady on the phone finally was able to look up our info, she then told us that the delivery would be the next day. She was very adament that this was the delivery service's fault and not Lowe's.

The next day, the delivery was supposed to take place from 1-4PM. At 12:02 they rang our doorbell. I wasn't home at that time because people have jobs and my wife and I BOTH took off Monday to be home for the original delivery. I had to take ANOTHER day off so that I could be home the following day. When I pulled into my driveway at 12:36PM, still 24 minutes before they were supposed to deliver my washer and dryer, the Lowe's delivery service was packing everything away and was about to leave because nobody was home for delivery. Again, they weren't even supposed to be there yet, but they were more than ready to say "screw this house" and leave without delivering our washer and dryer.

Lowe's has been absolutely terrible lately. I also tried to buy a grill at Lowe's last week. I'll spare you the whole story. Bottom line is... I still have no grill. In the future, I'll be going to Home Depot.

First Friday told us to deliver the toilet between 9am to 11am in my new home. I went there and wait until 10:40 am and got phone call from lowes client mentioning that "accidentally delay and told us they can not deliver it. We ask when it will deliver and she said she do not know and the driver will call when driver got time. Ask when driver will call, she said she do not know."
At around 11:40am, getting a call driver said he will deliver it at around 12:00. But at that time i am out for lunch and can not be back at 12:00. We ask to reschedule to afternoon. He said he can not reschedule to afternoon but tomorrow. So we reschedule to Saturday and let us waiting between 6pm-8pm. So wait but nobody deliver at all after two hours waiting. We call lowers they said they can not deliver today and stock manager should notify us at the morning. We said he did not notify us. Clients just said sorry to us and ask me to reschedule. I just want to cancel order and client said he can not cancel but he gives us a number to call. The cancelling number i called the first person said he can not handle online order and transfer me to another line and wait around 20 minutes on the phone call and another person picks the phone and transfer me to another line and waits around another 10 mintutes. My phone is finally out of power. Until now, around 6 hours of our times wastes on around 5 hours waiting and 1 hour endless phone call. Totally a waste of times. Tomorrow still need to call them to cancel with multiple internal phone transfer.
I learned my lesson that never use lowe's delivery. Totally waste of time.

Today I called to cancel my account again. After 40 mins waiting, I have talked to a real person finally. She told me she cannot cancel my account. Then I asked why. She said she doesn't know. She needed to check with her manager, and asked me to wait again. I was waiting for another 25 mins. The call was hung up by her.

I do not want to waste one second to wait for the order or the cancellation call. I just want my money back.