Lowe's

First of all ordered counter tops was told it would be about 6 weeks...Was 3 months!

Then got a new stove from them, first one I've ever had in my lifetime. Kitchen being redone and couldn't use stove until 5 days after it was delivered. Smooth top range and two of the burners are messed up after I used it once. Called Lowe's Manager was told it has to be returned within 48 hours. I wasn't able to use it until 5 days later! Told me to call the company, look in manual.Would have been nice had he supplied the number. Very very unhappy customer...Won't be going back.

I bought a belt for $30 that fell apart after a few months. Lowes menswear refused to refund it even after photo evidence and lengthy phone calls because of their rigid 6 months return limit. Under Australian Consumer Law the belt was clearly not durable if it fell apart in 8 months. It seems to me that they have no pride in their products or respect for their customers. They have lost this customer for life.

I paid Lowe's over $15,000.00 in a May of 2022 to build me a deck. As of January 9,2023 and 3 failed inspections later I still don't have a deck that can pass code. I reached out to Marvin Ellison and Exec team and they still refuse to refund me so can hire a professional. The deck company they hired only has two reviews and claims cannot dig footers through tree root. They have 7 failed items on inspection report.

Never use Lowe's there corrupt and if you didn't know don't buy a mower till you plan to use it because it is a set up. They sold us a mower in April went to use it in June and paid 400 for a warranty the mower wouldn't even start we charged the battery then ten minutes later it started smoking and wouldn't start there horrible they wouldn't do nothing for us but offer to refund it and even had the nerve to tell us that we still might have to pay to get it fixed because our warranty doesn't cover it. Why do you pay for a warranty? I rral. If anyone was in our shoes you would not accept this mower because we paid for a 3000 dollar new mower and this isn't a new mower. A new mower starts when you go to start it and don't blow up on you. Never shop here Springfield ohio location manager name Ashley is the most disrespectful unprofessional manager I've seen. You guys this is from experience. They did this to my 85 ll6 year old grandma it broke down June 1st took them 2 weeks to cone get it and thry siad teo weeks to fix it. 😂 It's just when you shop at Lowe's you expect the best and far from the best. We've contwcted state attonrey general bbb consumer affairs and Lowe's at least 20 times with no sympathy from Lowe's or even ownership for being in the wrong selling us this mower. My grandma's cried everyday since June 1st because of these people there corrupt.

We ordered a dishwasher from the North Stockton, CA Lowe's. Delivery was promised a couple of days ago, and it never arrived. No one at Lowe's has returned our phone calls and emails. No follow-up, and terrible customer service.

Made a key at Lowes in Virginia Beach. Went home and it did not work. Went back to store to return it and was told by Customer Service Rep that they do not return keys made by the key machine even though we had the electronic receipt (no where on the key machine or the electronic receipt did it say anything about returns). We needed to contact the manufacturer, which was not the receipt. When asked for a phone number we were told they did not have one and we should Google it to find one. What customer service! I had higher expectation from Lowes. I will start going to the orange store more

I purchased a dishwasher that was never delivered. Manager at Lowes was horrible and gave me a number to call to get my money returned. It took me a week to get my refund after calling a warehouse every day. No offer to fix their mistake and corporate response was a joke. They had a dishwasher in the back storage area but the manager said I could not have it most likely because the sale was over and they could get an extra $100 for it. Goodbye Lowes and Thanks for nothing!"

Ordered a gazebo from Lowe's could have ordered from multiple sources but choose Lowes because I thought they would be more reliable and accountable. Had to call in because their tracking system only says out for delivery nothing more very poor system.
They missed delivery date and said it would be another week.
Understood but I will be out of town that week and there is no one to receive delivery.
They first said I can cancel and it will take 10 days for refund lady was very nice. I asked for her supervisor and she told me no refund they can't cancel and I can reject when they deliver. I won't be here and will not have any phone reception where I'm going. I was told since I order online Lowes has no control of process.
Sorry feel like that's a handy excuse for no accountability. Done with Lowes. I know this is the new reality or is it. I have to say Amazon has always been accountable and diligent in handling my orders

One day we came home and our mailbox was in the ground. We checked our ring camera and saw a Lowe's truck backing into the mailbox and pulling it out of the ground. With the concrete pad the mailbox was bolted into. Must have hooked the handle on the mailbox. I called customer service and they started a case. Almost two months later nothing has been resolved. I have been instructed to email the video footage to the store manager ( store near our house). We did exactly that and the store manager confirmed the receipt of the video. Nothing happened. I called and called and called. Spoke with multiple customer service representatives. One assured me that she is sending the info to corporate. Nobody contacted me. It's an absolute shame the company doesn't want to assume responsibility for the broken property.

Bought new clothes washer. Didn't learn from first purchase that flooded laundry room. Same thing happened. Connection between Lowes purchased flex pipes and washer leaking all over laundry room. Looks like they damaged my water faucet, can't turn off water. They refused to send anyone out for two days. Warrington, Pa store team, "nothing we can do". Escalated to corporate. Someone from our team will respond. A day has passed, no contact. The delivery team is strictly dump and run. Wish I had read reviews before I shopped at Lowes.